What is an EHS Cable? An EHS (Electronic Hook Switch) cable is a solution that connects a DECT wireless headset base and a desk phone. The EHS cable enables remote answer and end call function from the headset. The ability to answer and end calls directly from your headset while at or away from your […]
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Top 5 Benefits of Moving Your Business to the Cloud
With technology advancing so quickly it can be difficult keeping up with the changes in cloud technology advances to gain and maintain a competitive edge. And even more crazy is the enormous amount of new services entering the marketplace. With all of this daunting cloud talk floating around we have felt a need to compile our most compelling reasons to move to the cloud and simplify the chaos surrounding it.
1. Cost Savings & Fast Uptime
When you move to the cloud there is no capital equipment or hardware costs associated with legacy systems. With cloud based technology you have access to enterprise grade business solutions, with little upfront investment and low monthly fees.
- Capex vs. Opex: almost all cloud service providers are license based meaning you can scale up or down with the size of your business and the needs of your budget. Upgrading your system generally requires very little start up cost (Opex) and boast low monthly fees (Capex) the concept is very appealing for businesses and startups.
- No dedicated IT staff required: with no on-prem hardware or software to manage, maintain, and upgrade, you can easily manage solutions without any extra staff and remotely.
- Encourage BYOD: most solutions support mobile integration with bring-your-own-device (BYOD) strategies and enable desktop virtualization. Besides being able to manage your systems anywhere you have less up front hardware costs.
- Startups made easy: cloud based technologies are easy to install, as they take very little if any hardware and can be provisioned over the internet. This is very appealing for new businesses. They can also start with a cheaper service and move up as they expand.
2. Disaster Recovery Proof
Natural disasters such as hurricanes and snowstorms, power outages, and malicious network attacks can cause downtime that frustrate customers and effect your bottom line. Cloud-based platforms are architected to support failover conditions in case of emergency. Using SIP trunking provides real-time disaster recovery by switching active services from one data center to another, allowing your business to stay open and accessible in the case of a natural disaster.
- Operate your business: without interruption: redundant internet connections, connected to global data centers allow fax, voice, voicemail, email, file sharing and conferencing services to continue to operate without interruption.
- Backup and restore: cloud computing technology now allow you to backup and restore electronic records as a security measure.
- Service level agreements: hold cloud providers accountable and establish recourse and penalties if they do not live up to their promises.
The sky’s the limit when it comes to reporting and forecasting with your new cloud services. Moving to the cloud for your business services allows you to view advanced analytics that were once very hard to access.
- Advanced analytics: many cloud platforms boast robust tools and analytics that help you make educated business decisions. They can provide you with historical and real-time information, reports and insights that can help with customer service, staffing, scheduling, reporting, quality assurance and so much more.
- Scaleable and on-demand services: by choosing to use cloud/on-demand, a company can free up cash to invest in other parts of the business. On demand services allow a company to scale up or down easily.
- Better customer experiences: The cloud provides a flexible system that connects customers and employees via mobile device, laptop or desktop computer. The cloud also makes it easier to share information with customers. Cloud technology also allow you to track the customer experience over multiple platforms to ensure a great customer experience.
- Promotes a global mobile workforce: ccloud technology have changed the way we work and highly support a globally mobile workforce. Most cloud platforms are available on desktop and on mobile phones and tablets. These allow your employees to work anywhere and everywhere.
4. Digitally Productive
Cloud telephony is very advantageous to a remote and geographically dispersed workforce. To remain competitive in the global environment, businesses are also looking for silver lining solutions that enhance worker productivity and overall business agility.
- Streamline workflows: digital applications and collaboration tools streamline workflows, and make the workforce more productive. Work from your phone: from an App on your mobile phone or desktop link, you can access your cloud application. When using cloud services employers can track employee productivity and monitor customer experiences.
- Improve agility: agility is about responsiveness, and collaboration technologies have a central role to play in delivering agility in today’s digital workplace so companies can work faster, more efficiently, and more competitively.on API’s you are currently using. A prime example is a CRM with services such as Salesforce.com that integrate with a businesses phone system to automatically record call details tied to a specific customer.
5. Seamless Integration
As cloud technologies are being used by more and more businesses for everyday functions we find that many companies have an average of 5-7 cloud based or software-as-a-service they use regularly.
- Open API’s: Cloud platforms with open API’s and connectors can quickly accommodate innovative collaboration technologies, as they emerge. This helping to change the way we do business.
- Integration of multiple platforms: many voice platforms can integrate with common API’s you are currently using. A prime example is a CRM with services such as Salesforce.com that integrate with your businesses phone system to automatically record call details tied to a specilift customer.
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