By Danny Hayasaka
April 22, 2019
Every day we get asked, “What’s the best headset?” It’s like asking, “What’s the best car?” The answer is…”It depends”. There are multiple factors that determine which headset is best for you and your business. Voice, UC and Collaboration platforms being used. Whether you use mobile devices, desk phones and/or PC’s. Individual or Enterprise Headset Management Software? Your environment and of course…budget. How much money has been allotted per user for headsets?
Today, headsets have become a critical piece of technology that connects the person to the platform. Whether you’re a contact center agent, open office worker, or remote worker, often times the headset is your connection to customers, colleagues, and partners.
Let’s rephrase the question to “What’s the best headset for my role or use case?” Heck, depending on your environment, a USB speakerphone may be a better solution for you.
For example, I’m in a private office. Part of my role includes testing multiple solutions and technology. I often have multiple headsets, speakerphones, laptops, tablets, and smartphones all over my office. However, because of my use case, I primarily use a USB Speakerphone connected to my PC and paired to my mobile device. Currently, I’ve been testing the new Sennheiser SP 30+. When I’m on the road, based on my preference, I like the Plantronics Voyager 5200 UC. Recently I’ve been testing the new Jabra Evolve 65t earbuds. When I’m working out, my go-to headset is the Plantronics BackBeat FIT 2100.
Our Inside Sales and Customer Service Teams are in an open office environment and at times, it can get noisy. We’re currently using Skype for Business however are transitioning to 8×8. We haven’t had desk phones in years. These days, the majority of our team members opt for Active Noise Canceling headsets. The favorites out on the floor: Plantronics Voyager Focus UC, Plantronics Voyager 8200 UC, and Jabra Evolve 75e.
To better understand which headset is best for you, pay close attention to your day. What do you use to communicate? Smartphone? Laptop? Desk Phone? What voice or web conferencing platforms and applications? Microsoft, Cisco, Avaya, 8×8, Ringcentral, Zoom, GoTo, Mitel, hybrid, other.
There are literally hundreds and hundreds of headset models available from the major headset manufacturers. There are also new brands entering the space to include Cisco and lesser known brands coming to America like Spracht, JPL and Axtel. Additionally, every time you turn around there are new models being introduced. It can be very overwhelming.
The best thing to do is to breathe. Let a subject matter expert from Call One, Inc. help guide you and identify the right headset for you and your business.