Danny Hayasaka, Sr Director of Marketing and Emerging Technology of Call One, Inc. and Hello Direct had a virtual Q&A with Scott Houston, Field Engineer with EPOS to learn what they’re seeing in this new normal. What questions did we ask? Here’s a list
1. In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?
2. How are organizations managing these assets for remote users? Does EPOS offer a solution?
3. What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?
Scott answered the first question( In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?) with the following:
“What we’ve seen before, you know, pre-pandemic and everything that’s happening. You’re in your office space, and you’re kind of just handed a headset.
But now with so many working from home and utilizing so many of the features that are out there for these devices, it’s just having a quality product to deliver that message.”
For the second question (How are organizations managing these assets for remote users? Does EPOS offer a solution?) He states:
“There was such a focus for so many enterprises on how do we keep our workers and and the information and, everything that they’re doing secure, right?
“But also what’s been changing is the UC landscape as a whole, right? Changes coming from Microsoft people switching from, island mode into teams only and now with the removal of Skype for business.”
And finally, the last question, (What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?) here is what Houston had to say;
“So that’s where our offering for it is called EPOS manager. There you have a cloud service where your admin can go in and have visibility of everyone who has kind of the client version on their machines at home.
“It’s not just EPOS devices. So you can see what your people are using out there, which will help you with, you know, troubleshooting calls and keep the burden of support tickets to a minimum.”
Thanks for tuning in! We want to thank Scott Houston for joining us on this Q&A with Danny Hayasaka. If you want to watch the full interview to see what EPOS is seeing in this new normal, check it out below: