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Headsets with the best Noise Canceling Mics (For Now)

I’m not a fan of defining a single thing as “best.” Daily I get asked, “What’s the best headset?” my response is, “What is the use case? What are you trying to do? What are you connecting to? What’s your budget?” What is best for your use case may not necessarily be best for someone else. One size does NOT fit all when it comes to headsets. There are many factors to consider, including:  

  • Connectivity (desk phone, mobile phone, PC, Mac, a combination) 
  • Compatibility with your voice, video, and collaboration platforms (i.e., Zoom, Microsoft, Cisco, 8×8, etc.) 
  • Single or multiple work environments/locations  
  • Personal preferences (wearing styles, corded, wireless, etc.) 
  • Organizational restrictions (i.e., some companies restrict Bluetooth headsets) 
  • Support – Leading brands can offer global support  
  • Budget 
Headsets with the best Noise Canceling Mics

I have over twenty years in this industry and test models from all the leading brands of professional headsets like Jabra, Poly, EPOS, and Logitech and less-established and up-and-coming brands like JPL, Yealink, AfterShokz, and everything in between. To help people and businesses make more informed purchasing decisions, we share headset mic performance videos via the Call One, Inc. YouTube Channel. Contact an authorized reseller if you would like to discuss headset options for your business.  

There is a difference between consumer and business-grade headsets—my top picks for business-grade headsets with the best noise-canceling mics by various categories.  

Headsets with the best Noise Canceling Mics

My Top Picks 

Desk Phone + Computer + Mobile DECT Wireless Headsets

Desk Phone + Computer DECT Wireless Headsets 

Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boom Mic 

Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boomless Mic 

Computer + Mobile Bluetooth Wireless Headsets – Discreet On-the-go 

Desk Phone + Mobile Bluetooth Wireless Headset 

Desk Phone DECT Wireless 

Corded QD Contact Center Headsets (require separate interface/adapter/cable depending on what you are connecting to) 

Corded USB Contact Center Headsets 

Corded USB Office Headsets with ANC Speakers 

Corded USB Office Headsets 

Please note there are more categories available depending on your industry, work style, and workspace. I want to get across key points that one size does NOT fit all, and there is no “best” headset. Your individual or team members’ work style and workspace will determine which headset is best for them. If you need help, contact an authorized reseller like Call One, Inc., who has close to 35 years of experience and is a Nationally Certified Women’s Business Enterprise!  

Consumer vs Business Headsets

Consumer vs. Business Headsets

I strongly recommend you utilize professional, business-grade headsets versus consumer models when using UC platforms from Zoom, Microsoft, Cisco, RingCentral, 8×8, etc. This recommendation extends to all personal and group audio and video devices, but I will focus on headsets to keep it short. 

I have tested leading consumer headset models, including the Apple AirPods, AfterShokz Opencomm, Sony WH-1000XM4, Microsoft Surface Headphones 2, Bose QuietComfort 45, and others. (Click on the hyperlinks to watch the test videos) 

Many of the models I listed will pair and provide an audio path. Over time, I experienced instability with the Bluetooth connection, mainly with the transmit/input audio. Most consumer Bluetooth headsets are designed primarily for listen-only. And I can’t lie, some of them sound fantastic! Especially the Sony WH-1000XM4 and Bose QuietComfort 45. The other challenge is the lack of call control. Meaning, you can’t answer/end calls from the headset. You must use your mouse. And in some cases, I had challenges muting the microphone. Other times, I experienced being able to hear but not be heard and vice versa when in various UC platform calls and meetings. 

These consumer models can be incredibly frustrating for the IT teams that have to manage the Help Desk Tickets for these consumer headset issues. 

Consumer vs. Business Headsets

Business headset models are compatible, optimized, and certified to work across all the major communications and collaboration platforms used in business. Leading brands like Jabra, Poly, Logitech, EPOS, and Yealink work closely with the platform providers to develop headsets that function and perform optimally in their environments.  

Organizations should develop new audio and video device standards to support this new normal of hybrid work, remote work, work from home, and work from anywhere. Certified headsets meet a broad range of requirements set forth by the platform providers like Microsoft to provide the best possible end-user and administrator experience. One of the first questions asked when seeking help from Microsoft is whether or not you are using a certified device. Contact us! We can help your business select the appropriate headsets.  

In a previous blog post, Devices Make the Experience; I shared these critical differences between consumer and business devices:  

  • Engineered for different uses 
  • Sound quality 
  • Call quality 
  • Connectivity 
  • Packaging 
  • Warranty 
  • Pre-sales Support 
  • Global Support 
  • Ongoing Commitment 
  • Incentives 
  • Device Management Software

A frequently asked question is, ‘Why do I need a USB Dongle?’ I answer the question in this blog and video. The dongle is a crucial difference between consumer and business Bluetooth headsets for use with a computer. For example, Microsoft has the Microsoft Surface Headphones 2, which is their consumer model. The Microsoft Surface Headphones 2+ is their business model certified for Microsoft Teams and includes the Microsoft Surface USB Link. Watch this video playlist comparing the Microsoft Surface Headphones 2 and Surface Headphones 2+.  

The last thing to note is where you buy these devices matters. In my blog, Why buy Certified Devices from Authorized Resellers, I share the potential risks of buying through unauthorized sources. It’s best to go through an Authorized Reseller in your region. Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case.  

In today’s “work from anywhere” landscape, the headset needs will vary. Contact us! Call One, Inc., and its partners can help identify headsets that align best with your team members’ work style and workspace.  

Auuthorized Reseller

Why buy Certified Devices from Authorized Resellers

It can be highly convenient and budget-friendly to shop online; however, buyers beware. Many unscrupulous, unauthorized vendors selling audio and video devices online come with several risks attached.  

Potential Risks Buying from Unauthorized Resellers 

  • The product is of unknown origin, previously used, or counterfeit 
  • Unauthorized resellers often deal in grey-market goods- those designed for one region or market, but exported to another without the manufacturers’ approval. Since they are designed for other regions, they may have product information in foreign languages and different power accessories. 
  • The product may be resold as “unused” – which is not a new product 
  • Used or open-box product is often misrepresented and sold as new, shipped in bulk packaging, and may have missing documentation or accessories. Used goods are often found at Internet auctions or marketplaces like eBay and Amazon, and may be for sale at vastly lower prices. 
  • The product includes software that is no longer supported by the manufacturer & requires updates to prevent network vulnerability 
  • The product is missing key accessories or components required for your region to ensure the product will work as needed 
  • If the product does not work properly, you will not be able to obtain support or a replacement under warranty 
  • The product is not eligible to be supported by manufacturer services. 
  • The product is not eligible for any manufacturer trade-in promotional programs. 

Why Buy from Authorized Resellers 

Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case. Contact us to learn more.   

Additional Benefits Buying from Authorized Resellers 

  • New product shipped in manufacturers’ original packaging with original manufacturer accessories and support documents. 
  • Manufacturers’ product warranty support. Warranties vary across manufacturers. Contact us to learn warranty terms for each brand. 
  • Pre-and Post-sales assistance from team members, who have the necessary qualifications and training, and who have access to additional manufacturer resources, sales, and technical personnel. 
  • Access to manufacturer promotions and special incentives available only to Authorized Resellers 
  • Direct access to a live person who can help via phone or email! 

What are we Authorized to Sell? 

Call One, Inc. can help customers with Office and Contact Center Headsets, Personal and Group Video Collaboration Solutions, Samsung Enterprise Mobility Solutions, UVC Light Disinfection DIY Solutions, and Services.  

We are a Poly Platinum Partner, Jabra One Premium Partner, Logitech Video Collaboration Gold Partner, JPL Authorized Reseller, Yealink Authorized Online Reseller, Cisco Premier Certified Partner, Samsung Mobility Titanium Authorized Reseller, EPOS Authorized Dealer, and more.  

Woman-Owned Business Certification 

Call One, Inc. has been in business since 1987 and has been a Nationally Certified Women’s Business Enterprise  and Woman-Owned Small Business by WBENC since 2001. These certifications provide further affirmation that we are a legitimate business. To become certified, business owners undergo a thorough vetting process, including review of business documentation and a site visit. 

Because of this thorough process, WBENC Certification is considered the gold standard for women-owned business certification and is accepted by more than 1,000 corporations, in addition to many states, cities, and other entities. 

Why Buy Certified Devices 

The global pandemic created a massive shift to work from home and the utilization of cloud-based collaboration platforms like Microsoft Teams, Zoom, Google Meet, and others. After almost two years working remotely and in hybrid environments, many have learned there is a difference in user experience and performance quality when using a certified vs. a non-certified device. The reason is certified devices are developed and designed with a set of requirements set forth by the UC platforms. The peripherals certification program ensures USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality. Certified devices work (plug & play) with no extra configuration required and offer call control. The products provide an excellent experience for end-users and administrators. 

Not all certifications are platform-specific. General UC certifications are issued to products that fulfill the basic requirements for professional use, such as multi-device connectivity, enhanced call quality, and remote call control.  

Additional Support 

You also get added product support from the UC partner and the peripheral or end-point provider when you have a certified device. This line of support between the peripheral manufacturer and the UC partner allows them to work together to solve any issues that may arise with a product or platform.  

Latest Feature Updates 

UC platforms are continuously providing system updates. When UC platforms provide updates, you can update all devices immediately, no matter where they are. In a hybrid world where teams are distributed between different locations, what would otherwise be a major IT challenge becomes a simple system update. An added benefit for IT teams is the remote device management capabilities of certified devices. Leading manufacturers offer device management software to support individuals with desktop applications as well as large global enterprises. Learn more in this blog and video featuring experts from EPOS, Jabra, Logitech, and Poly.  

Conclusion 

If the voice of your brand matters, it is essential to select certified audio and video devices. Certified devices will ensure your team members can hear, be heard, and be seen. To avoid the multiple potential risks, elect to purchase through an authorized reseller that supports your geographic territory. Leading brands like Jabra, Poly, and EPOS provide an online partner locator. Call One, Inc. is an Authorized Reseller that supports customers in the United States. How can we help? 

References:

Jabra – Why use a Certified device

https://www.jabra.com/wheretobuy/authorized

https://www.poly.com/us/en/partners/why-buy-authorized

https://docs.microsoft.com/en-us/microsoftteams/devices/usb-devices

https://explore.zoom.us/docs/en-us/zoom-certified.html

What are you doing? Hybrid Work, Work From Home, Work In Office

We recently ran a poll across Call One, Inc’s Twitter, YouTube Community, and LinkedIn. The objective was to see if there was a clear model businesses were adopting in this post-pandemic landscape: hybrid, fully remote, or return to the office. According to Best Practice Institute 2021 Return to Work Study, over 83% of CEOs wanting their employees back in the office in 2021, while only 10% of employees wishing to be back in the office full time. Some companies like Twitter and DropBox are giving employees the option to permanently work remote, according to Vox April 21, 2021 article.  So what is currently happening? We asked in our polls, “As of July 2021, what is your current work model? Work From Home, In-Office, Hybrid, Not Working. We had a total of 2,010 votes. Here are the results:  

Twitter Poll Results – 1,839 votes 

  • 31.4% Working from home 
  • 32% In the office 
  • 22.2% Hybrid  
  • 14.4% Not working 

Hybrid Work Work From Home Work In Office

YouTube Community Poll Results – 140 votes 

  • 61% Working from home 
  • 15% In the office 
  • 19% Hybrid 
  • 6% Not working 
Hybrid Work Work From Home Work In Office

LinkedIn Poll Results – 31 votes 

  • 52% Working from home 
  • 13% In the Office  
  • 32% Hybrid 
  • 3% Not working 
Hybrid Work Work From Home Work In Office

If you take the average of all three poll results: 

  • 48.1% Working from home 
  • 20% In the Office 
  • 24.4% Hybrid 
  • 7.8% Not Working 

What these results show is there is a strong need for audio and video solutions to support employees across multiple environments. Recently I posted a video sharing my home office setup and HQ office setup. My objective is to have a consistent work experience regardless of where I’m working. I’m fortunate to have a dedicated office in both locations. For those who don’t, you have the option of assigning seats or you can take a look at Office Hoteling.   

Office Hoteling 

Office hoteling is the elimination of assigned seating in a workspace. This allows members to reserve office space as needed. Effectively implement hot-desking or hoteling in your office with Embrava Desk Sign. These Desk Signs visually allow users to quickly determine which workspaces are available to be used. Green indicates the space is available. Orange shows it’s reserved. When checked in the sign glows red. Yellow is ending. Learn more in this blog, How Embrava Desk Sign helps with Office Hoteling which includes a video showing the Embrava Desk Sign in action.  

touchdown booths social distancing  Hybrid Work Work From Home Work In Office

Personal Audio and Video Devices 

Business and IT leaders need to identify what experience they want their employees to have in a hybrid or flexible work environment. Those who have been working from home since March of 2020 understand the pros and cons. Hybrid work presents its own set of challenges when it comes to technology. Besides a laptop, what additional hardware will employees be expected to transport to and from the office? I’m a fan of the Poly Voyager Focus 2 and Evolve 75 as audio solutions for hybrid work. I explain the reasons why in this ANC Headsets for Business Collaboration blog. I also like the Poly Studio P5 Kits for the simplicity it provides organizations as they make decisions on device standards. The Poly Studio P5 Kits include an audio and video device all in one SKU which makes it easy to order and manage. Learn more in this blog Poly Studio P5 Kits – Great for Hybrid Work!  

There are so many great options available for personal audio and video devices for Hybrid Work and Work From Home from leading brands that include Poly, Jabra, Cisco, Logitech, EPOS, Yealink, Konftel, JPL, Huddly, VDO360, Belkin, and more! 

Group Audio and Video Solutions 

Another area business and IT leaders need to address are the meeting spaces. With video being a staple of how organizations communicate and collaborate, the need to video-enable all your meeting rooms is important. Konftel and Logitech have made it easy to identify what solutions are best for your various meeting spaces with online room configuration tools. For small to medium meeting rooms, All-in-One Video Bars are a simple and cost-effective way to provide video. There are several options available when it comes to video conferencing. Take a look at these options from Yealink, Konftel, Logitech, Poly, and Jabra.  

Using Microsoft Teams or Zoom?  

Having a certified, reliable, and secure device that offers high-quality audio and video ensures clear conversations. Teams and Zoom certified devices include headsets, desk phones, speakerphones, and more. Whether working from home or on the go, there are Microsoft Teams and Zoom devices for you. 

Sharing Dry Erase Whiteboard in Video Meetings 

 Hybrid Work Work From Home Work In Office
Logitech Scribe

Dry Erase Whiteboards are great for education, training, and collaboration. They are still widely used. In the past, remote participants struggled to see what was on a whiteboard. Today solutions from Logitech, Jabra, and others, allow presenters to share content from the whiteboard in stunning fashion. Take a look at this quick Logitech Scribe demo from my HQ office!  

 Hybrid Work Work From Home Work In Office

In Summary 

As of today, people are working remotely, in an office, or both. The need to communicate and collaborate doesn’t change regardless of location. Business and IT leaders need to ensure their team members have the right tools for their role regardless of where their working. Call One, Inc. can help people do their business better. Contact us to learn which solutions are best for your team members!  

 

All-in-One Video Bars Perfect for Small and Medium-sized Meeting Rooms

Regardless of what work model companies and organizations are implementing, video is a part of the equation. Most organizations have one or a few large meeting rooms however, they have more small to medium-sized meeting spaces. Some have hundreds to thousands of these spaces. All-in-One Video Bars are a great way to easily video-enable these rooms for these reasons:  

  • Compatible with all major video platforms 
  • Compact all-in-one design 
  • Easy to Set Up 
  • Easy to Use  
  • Affordable 

Additionally, device management software is available to help simplify the deployment, monitoring, and management of these devices.

All-in-One Video Bars for Small Meeting Rooms (Up to 6 People)

Huddle Rooms banner All-in-One Video Bars

Poly Studio – MSRP $949 

The Poly Studio is a premium USB video bar built for rooms with up to 6 people. It’s designed for BYOD spaces that allow users to bring in their laptops and connect to the video service platform of choice. It has integrated mics and stereo speakers with a 4K, 120° wide-angle; Group framing/speaker tracking; 5x EPTZ camera. It has a USB-A connection to a PC or Mac for video calls. The Poly Studio includes some great audio technology features that improve the meeting experience. Eliminate distracting sounds with their patented Poly NoiseBlockAI technology. Acoustic Fence technology keeps voices and other noises outside of the fence perimeter that can be adjusted from narrow to wide via the Polycom Companion App. Check out this Poly Studio Acoustic Fence demo against barking dogs!  

Logitech MeetUp– MSRP $899.99$1,079.99 

Logitech MeetUp is designed for small meeting spaces and packs big features into a compact form factor. Includes 4K Ultra HD Camera with 5x HD zoom, a full-range speaker system, beamforming microphone array, and motorized pan/tilt lens. Additional features include Logitech RightSense™ technologies which is a suite of technologies that include and RightSight™, RightLight™, and RightSound™. The MeetUp also allows you to connect mobile devices via Bluetooth for use in audio conference calls. It’s a great option for rooms of up to 6 people. The Logitech MeetUp is simple to manage with Logitech Sync Device Management. Watch this video to learn how Logitech Sync can help your business.  

VDO360 TridentAI – MSRP $849 

The TridentAI is an all-in-one solution for next-generation video conferencing. Get a 120° wide-angle field of view, 4K auto-tracking video, a four-microphone beamforming array, and a speaker that fills your conference room with crisp audio output. Keep your team working seamlessly in a remote or hybrid environment. Perfect for BYOD, BYOM, and modern collaboration spaces. Take it out of the box, plug the camera into your USB-C port, hang it on your monitor or mount it on a tripod and you’re ready to go. You don’t need extra software or drivers. The TridentAI doesn’t care which operating system you choose, it plays well with Windows, Android, Mac OS, and Linux. See it in action in this video!  

Konftel CC200 – MSRP $899 

The Konftel CC200 is designed for a meeting size of up to six people. Unlike the first three video bars I’ve shared, this is a whole video system in a compact collaboration camera. There is no need for a computer. Connect via SIP/H.323 or WiFi.   Check out this video where I unbox, configure, set up, and share some of the CC200 features! You can share content wirelessly with all the meeting participants – sending it from your laptop or mobile phone to the Konftel CC200. We call this Wi-Fi Display. If your organization requires screen sharing to be done by cable, the Konftel AV Grabber is available as an accessory. This is a feature-packed solution that can quickly and cost-effectively transform any space with a screen into a venue for video conferencing.  

Poly Studio X30 – MSRP $1,699 $2,199 

Poly Studio X30

The Poly Studio X30 is ideal for small meeting rooms of up to six people that need an all-in-one video solution. You can order with or without the TC8 touch control. It’s radically simple to use with support for leading cloud video services built right in—no PC or Mac required. Voices are crisp and clear, thanks to a beamforming microphone array and acoustic chamber design. Built-in, wireless content sharing lets users share from their devices without the need for cables or pucks. Setup, management, and maintenance are all streamlined, too. Say hello to lower IT costs. Check out this quick overview video where we set it up and demo the Studio X30.  

Jabra PanaCast 50 – MSRP $1,195 Grey or Black 

The Jabra Panacast 50 is engineered to be the first new-normal ready intelligent video bar. It’s great for standard (10 ft x 10 ft)to large (14 ft x 14 ft) huddle rooms with up to seven people. As well as break-out rooms.  See Meeting room setup guidelines. The Jabra Panacast 50 has a unique 180° field of view that keeps everyone in the picture at a safe distance. Virtual Director intelligently adjusts the video in real-time for more immersive meetings. Intelligent Zoom automatically adjusts the field of view to include everybody in the conversation. There is also a whiteboard sharing/content camera (Windows only) for real-time whiteboard streaming for more inclusive remote collaboration. Watch this Jabra Panacast 50 overview video! See all Jabra Panacast Solutions and Accessories.  

Logitech Rally Bar Mini – MSRP $2,999 

Logitech Video Conferencing All-in-One Video Bars

Rally Bar Mini is Logitech’s premier all-in-one video bar for small rooms and huddle spaces. It’s remarkably simple to use,  manage,  and deploy at scale,  delivering the capabilities of larger video bars like Logitech Rally  Bar in a compact form factor for smaller spaces.  With studio-quality audio and video, motorized pan and tilt,  and  AI-powered performance,  Rally  Bar Mini sets new standards for video collaboration. Easily connects to virtually any  PC or Mac®, with no additional software required. Built-in compute allows you to run supported video conferencing applications such as Zoom directly on the device. Check out the Logitech Rally Bar Mini Data Sheet for a list of features and benefits, accessories, and technical specifications. Watch this overview video!  

All-in-One Video Bars

The Yealink MeetingBar A20 with CP18 touch panel is an all-in-one Android video collaboration bar for small meeting rooms.  Featuring a 20MP camera and 133° superwide-angle lens,  A20  delivers outstanding video quality. Together with the electric lens cap,  and AI technologies including Auto  Framing and Speaker Tracking, allow users to experience a smarter and safer video conference.  With 8 MEMS microphone arrays and Yealink noise-proof technology, A20 brings excellent audio experience in small rooms even in full-duplex mode and ensures that everyone can be heard as well as seen.  Moreover, A20 combines a computing unit, camera, microphones, speaker, Wi-Fi, and Bluetooth, which provides you a solution for simple deployment.  A20 supports cloud video platforms like Zoom and Microsoft  Teams without a PC or Mac. The A20 is capable of content sharing and whiteboarding that makes the meeting more communicative and collaborative. Simple and flexible deployment but powerful features deliver excellent video collaboration performance. Check out this brief demo from Microsoft Ignite 2020.   

All-in-One Video Bars for Medium Rooms  

Poly Studio X50 – MSRP $2,999$3,499

Poly Studio X50 front All-in-One Video Bars

he Poly Studio X50 is ideal for medium-sized rooms with up to 10 participants and can be ordered with or without the TC8 Touch Control. The Poly Studio X50 video bar delivers radical simplicity in a small, elegant package. In small- and medium-sized rooms, connect easily with whatever video collaboration software you may use. Experience full boardroom-quality audio, advanced camera capabilities, and quick wireless content—all in one sleek video bar. And say goodbye to unnecessary pucks, cards, and cables, along with the PC or Mac to drive the meeting,  since the Poly Video OS runs the show. Easy to install, easy to manage. It also offers dual monitor support to ensure an ideal setup for many types of rooms.  

Logitech Rally Bar – MSRP $3,999 White or Graphite 

Logitech Rally Bar Graphite

Logitech Rally Bar sets a new standard for video meetings in midsize rooms, with expansion options for larger groups and settings. It’s remarkably simple to use,  manage,  and deploy at scale, delivering cinema-quality video and audio in a sleek, all-in-one form factor. Plug and play Rally Bar with any PC or Mac, or leverage the built-in compute to run video conferencing applications directly on the device. Rally  Bar features a multi-element lens assembly,  powerful low distortion speakers,  and an advanced mic system to create meeting experiences that sound as good as they look. A dedicated  AI camera amplifies RightSight auto-framing and delivers insights about room usage directly to the Logitech Sync dashboard. Learn more about Logitech Sync in this video interview with Sr Product Manager, Trevor Rush. Upgrade your video collaboration with Rally Bar. Check out this Logitech Rally Bar Overview video we did with fellow YouTuber and Microsoft MVP Ragnar Heil

In Summary 

The global pandemic has forever changed the workplace. Video conferencing and collaboration are now the new normal. Meetings will be a mix of in-person and remote participants moving forward. Meeting spaces of all sizes will need to be video-enabled. All-in-one video bars are a great option for small to medium-sized meeting rooms for these reasons: Compatible with all major video platforms, Compact all-in-one design, Easy to Set Up, Easy to Use, and Affordable. Listed are units we’re familiar with based on our partnerships. There are other video bars like the Aver VB130, Neat Bar, and Bose Videobar VB1. I haven’t had the pleasure of testing those solutions yet.  

If would like to schedule a meeting to discuss your small to medium meeting room video needs, contact us!  

Hybrid Work Solutions from Yealink

Hybrid Work Solutions from Yealink

Yealink was established in 2001. They are a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology, and user-friendly experience. Their solutions can be found in 140 countries and regions and rank number one in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2019).

Their portfolio of voice and video solutions continues to expand. They offer a full suite of products to support hybrid work or wherever you work. They recently introduced the Yealink Dual/Mono UC Workstation DECT Wireless Headset solutions. The UC Workstation gives users the possibility and flexibility to connect devices and manage communications from a single device. It also acts as a hub that integrates a full-duplex speakerphone, a wireless charging mobile phone stand, a 4-inch touch console, and a USB hub, which, together offer incredible set of features allowing you to meet, connect and collaborate seamlessly and intelligently. Watch this video to see an overview of the WH6X UC Workstation and see it in action!

You can personalize and manage your Yealink headsets, webcams and speakerphones with Yealink USB Connect software for Windows or Intel MAC.

Now, let’s take a look at some of their portable hybrid work solutions!

At only an MSRP of $89, the UVC20 is a great budget-friendly webcam that provides these key features and benefits:

  • Smooth Video, Premium Experience – UVC20 ensures smooth experience and clear communication with premium video and audio experience. 5 mega-pixel full HD glass lens delivers 1080P HD (1080p@30fps, 720p@30fps) video and true-to-life clarity. The built-in Omni-direction mic supports accurate voice pick up ranging up to 180°/4.9 feet, ensuring crystal-clear communication.
  • EPTZ Control, Rotatable Lens – Through Yealink USB Connect software, you can realize ePTZ control for UVC20. Moreover, it is easy for you to rotate the lens to quickly switch video images. Easy Using, Quick Start-up as a USB camera, UVC20 is plug-and-play and right for various video conferencing platforms or applications with a convenient BYOD experience. Moreover, Yealink USB Connect delivers a host for the capability to monitor usage, access the device information, conduct diagnoses, and perform firmware updates, which is time-saving and worries-free for management.
  • Lens Cap, Privacy Secure – The built-in lens cap is anti-lost and well protects the camera lens, conference security, and personal privacy, which is reliable and safe for personal desktop use.
  • Watch UVC20 Webcam in action in this video: https://youtu.be/3ZDu6C6GNL0

The Yealink UVC30 Desktop comes in at an MSRP of $279. The UVC30 Desktop is a USB camera with 4K ultra-HD and 3x digital zoom to provide a vivid and excellent video experience.

  • Superb image quality – UVC30 Desktop delivers a best-class image quality with natural color reproduction, but also the smooth video and detail, endeavoring to optimize the meeting experience for users. UVC30 Desktop also supports multiple resolutions, including 4K/30FPS, 1080P/60FPS, 720P/60FPS adapt to different display and application.
  • Ultra-expansive field of view – With a large 120° field of view, people sitting in front of the monitor or laptop can be seen without adjusting the camera.
  • Windows Hello feature – Certified by Microsoft, UVC30 Desktop is capable of Windows Hello feature to enhance your PC login security.
  • HD voice quality – The embedded microphone helps UVC30 Desktop to achieve 150°/ 6.6 feet voice pickup range, delivering a vivid and optimal human sound.
  • Watch UVC30 Desktop Camera Video: https://youtu.be/TbaLLwT13QM
  • Watch Video of Overview of Yealink USB Connect Software and UVC30 Desktop Camera: https://youtu.be/5oGMSqAfga8
Hybrid Work Solutions from Yealink

The Yealink UH33 is a single ear headband style headset with wideband audio technology and HD voice. It provides USB-A and 3.5mm jack connectivity for computer or mobile devices. The UH33 offers an inline control with answer/end call, volume up/down and mute. At only $53, this headset is a great value.

  • Supports SIP-T41S/T42S/T46S/T48S/T53/T53W/T54W/T57W/T58A/VP59
    • For T41S/T42S/T46S/T48S: upgrade to the version 82 or higher
  • USB and 3.5mm connectivity to laptop and mobile phone or tablet
  • Simple call management via control unit
  • Integrated LED indicator and warning tone
  • ActiveProtection technology safeguards users from acoustic injury
  • HD Voice/Wideband speaker performance and noise cancellation
  • 330° bendable boom arm for easy adjustment without breaking.
  • Watch Yealink UH33 Overview and Mic Test Video https://youtu.be/cE9MliRV0nI

The Yealink UH36 is a USB wired headset available in single and dual ear headband wearing styles. They are available in USB-A or USB-C with 3.5mm jack connectivity for use with select IP phones, computer, tablet, and smart phone. They are also available in UC and Microsoft Teams certified variants. Currently the Yealink UH36 Mono variants are only $55.99 and UH36 Dual variants are only $63.99!

Yealink UH36 Diagram Hybrid Work Solutions from Yealink
  • Simple and Flexible Connectivity – USB-A connectivity to Yealink IP Phones, including T41S/T42S/T46S/T48S/T42U/T43U/T46U/T48U/T53/T53W/T54W/T57W/T58A/VP59 (T41S/T42S/T46S/T48S should be upgraded to version 82 or higher)
    • USB and 3.5 mm connectivity to PC and mobile device
  • HD Voice / Wideband speaker performance
  • Noise Canceling Microphone and passive noise cancellation
  • ActiveProtection technology safeguards users from acoustic injury
  • Integrated LED indicator and warning tone
  • 330° bendable boom arm for easy adjustment without breaking
  • Watch Yealink UH36 Unboxing and Mic Test video https://youtu.be/Gr–K1zoylM
  • Watch Updated Yealink UH36 USB Headsets – Including Mic Test video https://youtu.be/XKb1sL2jrTQ

CP900 and CP700 Series

The Yealink CP900 and CP700 Series are portable USB/Bluetooth speakerphones designed for personal use or small groups in small meeting spaces or on-the-go. They are available with the BT50 USB dongle or without. They are a great value based on their premium quality and performance and low price.

  • A premium full-duplex experience – Yealink speakerphones support full-duplex technology, so calls sound their best on both ends.
  • Intelligent noise canceling – Enjoy crystal-clear sound thanks to the distraction-free noise canceling technology, so participants can focus on the call and catch every single word and idea.
  • Excellent sound performance – Built with wideband audio, acoustic echo cancellation, and Optima HD Voice, Yealink speakerphones provide exceptionally clear sound. And you can also use them for listening to music.
  • Portable design – Yealink’s CP700 and CP900 speakerphones have a lightweight design and are small and compact enough to carry in a laptop bag or backpack. (A sturdy travel case is also included.)
  • Intelligent connectivity – Yealink speakerphones can connect to PCs, tablets, and smartphones via the USB cable, Bluetooth, and the BT50 dongle, supporting up to two simultaneous connections.
  • Teams smart buttons – Multiple buttons for full call-control compatibility offer a low-learning-cost experience and call effectiveness. Deep integration with Microsoft Teams includes a dedicated Teams button, making it easier for users to achieve Teams collaboration.
    • A flashing light indicates a notification for an unanswered call, a voice mail, or an upcoming meeting from the Teams application.
    • Press to activate the Teams application.
    • Press to access the Cortana intelligent assistant.
Yealink CP900 Diagram Hybrid Work Solutions from Yealink

The Yealink CP900 is designed with six directional microphones positioned around the base, which pick up sound from 360 degrees. Participants do not need to huddle around the speakerphone while speaking. This enables a flexible setting with a more natural and immersive conversation.

CP900 Series

  • CP900 with BT50 USB Dongle, Microsoft Teams certified MSRP $259 (Currently only $184.95)
  • CP900 (no dongle), Microsoft Teams certified MSRP $230 (Currently only $159.95)
  • Ideal for meetings of up to 6 people
  • Premium audio quality for calls and music
  • Battery with 12-hour talk time and 450-day standby time, power save mode after 30 minutes
  • Optimized for voice pickup range of 6.5 feet
  • Watch Yealink CP900 Speakerphone – Audio Tests and Overview video https://youtu.be/k9_Lmwnj_z8

CP700 Series

Conclusion

Yealink’s Hybrid Work solutions are a small part of very broad communications and collaboration solutions portfolio that includes SIP desk phones, conference phones, DECT phones, video phones, and audio/video solutions for meeting spaces of all sizes. If you’d like to learn more about Yealink solutions or see if you qualify for a free Yealink Trial, contact us!

Webcams for Business

Webcams for Business – What to consider

There is no shortage of webcam options available for businesses to select from. In fact, it can become a bit overwhelming. Organizations like Call One, Inc. and our sister company Hello Direct can help you select the right webcam for your multiple use cases.

Here is a guide of things to consider when choosing webcams for business. 

Compatibility with Operating System

Not all computers and laptops are created equal. Make certain the webcams you are considering are compatible with your computers’ Operating System/s. Most leading webcam manufacturers will provide a System Requirements list. For example, the Logitech C925e System Requirements are: Windows 7 or later, macOS® 10.7 or later, Chrome OS™ Version 29.0.1547.70 and later. Some webcams will even include the type of processor and recommended RAM, like the Cisco Webex Desk Camera System Requirements list: Operating system: Windows 10 with Universal C Runtime and above, Mac OS X 10.12 and above | CPU (Recommended) I5@2.4 GHz/i7@1.9 GHz Intel processor, or a processor with equivalent capabilities | RAM (Recommended) 8 GB or more | USB Port: USB-C port, USB-A port (USB 2.0 or USB 3.0, 4K video requires USB 3.0 port).

Be sure to check webcam System Requirements before you buy.

Video Platforms Supported

Most USB webcams will work across all major and popular video platforms, but it is a good idea to check to ensure webcam will work in your video environment. Some webcams are certified to work with specific platforms. This means the webcam manufacturer has met all the specifications and requirements set forth by the platform provider to perform in an expected way. For example, the Logitech C930e, Yealink UVC20, Huddly IQ, Jabra Panacast and others are certified for Skype for Business and Microsoft Teams. However, they are also compatible with other popular applications to include BlueJeans, Cisco Webex™, Fuze, Google Meet™, GoToMeeting®, Lifesize Cloud, Pexip, RingCentral Video, Vidyo, and Zoom®.

Windows Hello Support

Microsoft face authentication in Windows 10 is an enterprise-grade identity verification mechanism that is integrated into the Windows Biometric Framework (WBF) as a core Microsoft Windows component called Windows Hello. Windows Hello face authentication utilizes a camera specially configured for near infrared (IR) imaging to authenticate and unlock Windows devices as well as unlock your Microsoft Passport.

I’m currently testing multiple cameras however, here is a list of cameras Call One, Inc. offers currently that support Windows Hello: Logitech Brio, Yealink UVC30 Desktop, and Cisco Webex Desk Camera.

Webcams for business

Video Resolution

Today you can purchase webcams with 4K video resolution to include: Logitech Brio, Yealink UVC30 Desktop, Konftel Cam20, Huddly IQ, Jabra Panacast, VDO360 3See, Poly Studio P15 and the Cisco Webex Desk Camera.

Most users are good with 1080p and even 720p depending on their role in a video meeting.  Some cameras have a fixed resolution like the Logitech C505e at 720p at 30 fps. While many webcams can adjust from 720p to 1080p. Most presenters will do well by selecting webcam with higher video resolution.

Field of View and Auto Framing

Field of View (FOV) has become increasingly more important as video meetings have become a part of our daily lives. Today people are joining from a variety of environments and some are using green screens to help hide their background. Some video participants prefer less of their background to be seen and require a webcam with a narrow FOV. While others need to share a wider field of view. The ability to adjust field of view is ideal for many use cases and select webcams offer that function via their software. While others allow you to zoom or provide pan, tilt, zoom capabilities via their software. The Cisco Webex Desk Camera supports FOV adjustment between 65°, 70°, 75°and 81°. The Logitech Brio supports FOV adjustments between 65°, 78°, and 90°. If you need a wider field of view, the Jabra Panacast offers 180 degree field of view with the option to adjust between 90°, 120°, 140°and 180°. Some cameras have a fixed FOV with digital zoom. How much or how little of your background do you want shown? Field of View is something to consider.

Webcams for business

Auto Framing, Group Framing, Intelligent Zoom, or whatever they name the technology, is a great feature available from select cameras. This technology finds you and frames you perfectly in the center. This is great for those who like to walk and talk or simply need to move to another area of the room and not have to manually adjust position of camera. These cameras offer this feature: Huddly IQ, Jabra Panacast, and Poly Studio P15.

Autofocus and Auto Light Correction

Autofocus is a great feature especially if you want to show something directly from of the camera so others can see the detail. Most cameras offer Autofocus however a select few lower cost models like the Logitech C505e and JPL Vision Mini do not support. Low light or poor lighting is a major factor depending on your location. Some have ideal settings with strong light source facing them while others due to room and furniture configuration may have strong light source coming from behind them or they have poor or no light source. All the Logitech Business Webcams offer RightLight technology that help you look your best in any lighting environment. Other webcams like the Poly Studio P5, Konftel Cam10, JPL Vision and Vision Mini, and Cisco Webex Desk Camera all offer Auto Light Correction.

Built-in Microphones

Personally, I strongly recommend a good corded USB or wireless headset or USB speakerphone. However, I understand some folks rely solely on their laptops for audio so having solid performing built-in mics available, is an upgrade. Webcams offer a variety of options from single omni-directional mic, two omni-directional mics, single and dual directional microphones, two full-duplexed microphones to microphones that can also support background noise reduction. If you need to walk away and still be heard, the VDO360 2See includes a far-field mic array that picks up your voice from up to 8 meters / 26 feet away.

Privacy Shutter

Many like the peace of mind of having a privacy shutter on their webcam when not in use. I am a fan of webcams with built-in privacy shutters like the Poly Studio P5, Logitech C925e, Konftel Cam10, Yealink UVC20, and Cisco Webex Desk Camera. Some do not include a lens cover like the Logitech C505e and Huddly cameras. If a privacy shutter is important, be sure to ask if one is included.

Mounting Options

Because of the multiple use cases, many folks require threaded tripod-ready mounting as well as mounting clip to attach to monitors and laptop screens. Some also invert the camera and mount in ceiling. If you are looking to flip and mount camera upside down, ensure there is software available to invert view.

USB-A or USB-C Connectivity and Cable Length

Most webcams today provide a USB-A connection. However, many newer computers and laptops only provide USB-C ports. Some cameras include USB-A and USB-C connection options. The Yealink UVC30 Desktop camera has a USB-A cable and includes a USB 3.0 Type A to Type C adapter. The Cisco Webex Desk Camera includes removeable USB-C to USB-A and USB-C to USB-C cables. The Poly Studio P15 and VDO360 3See include a USB-C type connection. I have tested USB 3.0 Type USB-A to type USB-C adapter with several USB-A webcams and they have worked.

There currently does not appear to be a standard USB cable length and will range from 3ft to 7ft+. Check on cable length prior to ordering to ensure the length will be sufficient for your setup.

Additional USB Ports

Computer manufacturers are decreasing the number of USB ports they include. Some webcams include additional USB ports that can be used to connect a headset, speakerphone, or other USB peripheral. The Poly Studio P5 and VDO360 1See each include one USB-A port and the Poly Studio P15 includes two additional USB-A ports. This is a great feature to consider when selecting a camera.

All-In-One

If you are looking for a personal all-in-one device that includes a camera, microphones, and speakers, you may want to consider the Poly Studio P15 or VDO360 3See. Check out the Poly Studio P15 in action in this video below!

Device Management

Today the hybrid work model is prevailing across multiple industries. Remote work will be a part of many. Being able to manage your audio and video devices personally or remotely is something to consider. Leading brands like Poly, Logitech, Yealink, Jabra, and Cisco offer enterprise and individual device management software to ensure your devices are performing optimally by having the latest software and firmware updates. Additionally, you can access multiple features and settings to help customize your video experience.

Warranty

Warranty can range from 1 to 3 years depending on webcam brand and model. All Logitech Business Webcam models include a 3-year limited hardware warranty. Beyond warranty, check with your vendor to understand the warranty service process. However please note, I have tested several webcams and it is very rare for a webcam from an established brand like Logitech or Poly to quit working. We have experienced issues with some of the lesser-known brands.

Price

Fortunately, there are webcams available to support all budgets. I have tested really low-cost (Under $50) webcams like the Adesso CyberTrack H3 and H4 webcams and JPL Vision Mini as well as moderately priced webcams ($89-$129) like the Yealink UVC20, JPL Vision+, Logitech C925e, Logitech C930e, Poly Studio P5 and Konftel Cam10. I have also tested the premium models in the $199+ range to include the Logitech Brio, Cisco Webex Desk Camera, Huddly IQ, Konftel Cam20 and all-in-one units like the Poly Studio P15. Of course, the size and scope of deployment will impact pricing so don’t let MSRP be your deciding factor.

In Conclusion

The individual use case will ultimately determine which webcam is best. Our helpful team along with our partners can help you and your business select the right solution. If you would like to set up a meeting to discuss your audio and video solutions needs, contact us!

Check out our Desktop Video Solutions and watch us put these webcams to the test in this Webcam and Video Collaboration Solutions Playlist!

Yealink UVC20 Webcam

Yealink UVC20 Webcam | First Look

Released in March of 2021, the Yealink UVC20 Webcam is a budget friendly webcam with 1080p video quality and an integrated privacy shutter.

The UVC20 is compatible across all major video conferencing platforms to include Zoom and Microsoft Teams. It’s great for Live Streaming, Training, Distance Learning, Telemedicine, Work From Home and to join video calls from your desktop in the office.

Powered by 5,000,000 pixel full HD glass lens, Omni-direction mic, auto exposure, auto focus, and rotatable lens, the Yealink UVC20 ensures perfect clear video in any environment. Compatible with virtually all video conferencing software applications, you can quickly set up and run any meeting.

  • 1080P Full HD display
  • Ultra HD audio
  • Automatic exposure, intelligent adjustment
  • Built-in omnidirectional microphone
  • Easy using, quick start-up
  • Built-in lens cap, privacy secure
  • 30 Frames Per Second
  • USB-A Cable
  • Auto Focus technology
  • 4.9ft microphone pickup range
  • Installation software to optimize your webcam

Yealink USB Connect supports the management of multiple Yealink USB devices to include their headsets, speakerphones, and webcams. It’s available for Windows and Mac.

Yealink UVC20 Webcam

In addition to software and firmware updates on the UVC20 webcam to ensure optimal performance across all video platforms, Yealink USB Connect allows you to adjust multiple settings to include exposure, image settings, white balance, and other settings like inverted (upside-down) mode and camera pan direction. You can also access device diagnostics, device recovery and check device status. 

Our Final Thoughts

Yealink has a done a fantastic job of packing in a lot of great, beneficial features into a small form factor at an MSRP of only $89. Plus, it provides exceptional 1080P HD and audio quality not typically seen at that price point. Whether you need it for live streaming, training, remote learning, telehealth, remote or hybrid work, you’ll get great use out of this webcam. Check out the overview video below where we feature the Yealink UVC20 in action! If you have questions about this webcam or any of the Yealink complete line of solutions to support communications and collaboration across your entire organization, please reach out to us.

UC Speakerphones Hybrid Work

Top 5 Picks for UC USB Speakerphones for Hybrid Work and Work from Home

One thing we have all learned from countless hours of video meetings via Zoom, Microsoft Teams, Cisco Webex, and more is that audio is critical. Don’t get me wrong, great video resolution from a business webcam certainly enhances the overall experience. But, if you cannot hear or be heard, the productivity of the video meeting suffers.

Corded USB Headsets and Wireless Headsets certainly fit the bill when it comes to providing professional-grade audio quality. Those fortunate enough to have a dedicated workspace in their home or corporate office may find a personal USB Speakerphone to be extremely beneficial. They are a great primary or secondary audio device. As organizations develop device standards for hybrid and remote work, USB speakerphones should be included as options. USB Speakerphones offer these key features:

  • Always On – Every speakerphone listed in this blog has a USB cable that can be used to power the speakerphone when connected to a computer. No need to change batteries or use an additional AC power supply. Just plug into your computers USB port to start using.
  • Mute feature – When on a call, the mute button is your friend. These speakerphones have a prominent mute button that allows you to quickly mute to block out undesired noise from pets, children, lawn mowers, blenders, significant others or even a cough or sneeze from you!

I have tested several personal USB Speakerphones from these leading brands: Poly, Jabra, EPOS, Konftel, Yealink, and Yamaha UC. You can check out the multiple test videos in this Business Personal and Small Group Speakerphones Video Playlist.

Price

Personal USB Speakerphones range in price from MSRP of $99.95 for a basic Poly Calisto 3200 all the way to $329 for the premium Jabra Speak 750 and $349 for the Yamaha UC YVC-330 that supports up to six people.

Connectivity

Beyond, USB-A or USB-C corded connectivity, some speakerphones offer USB Bluetooth dongles for wireless connectivity to your computer and Bluetooth and/or NFC pairing to your mobile device. Some include a 3.5mm jack and select models include a 3.5mm headset port.

The 3.5mm headset port is an ideal option for use cases that require the user to switch from public to private conversation by simply plugging in a 3.5mm headset. These models offer this feature:

Models with Bluetooth and/or NFC are great for pairing your mobile device. This greatly improves the overall audio quality of voice calls and streaming music and media! Please note that not all Bluetooth models include a USB dongle for wireless connectivity to your computer.

Compatibility

Business-grade speakerphones are compatible with all major communications and collaboration platforms like Microsoft Teams, Zoom, Cisco Webex, 8×8, and more.

Select models have met Microsoft Teams specification certification requirements. This peripheral certification program ensures USB devices like headsets, speakerphones, and webcams are plug and play and will work, to include call control with no extra configuration required. Some devices are Skype for Business certified with Teams upgrade. Newer devices will be Certified for Microsoft Teams and include a dedicated Teams button with LED indicator.

Full Duplex

Full duplex speakerphones allow a more natural conversation since both parties can transmit audio simultaneously. Most speakerphones support half-duplex where each party can transmit audio one at a time. Currently only select USB speakerphones have full-duplex audio.

My Top 5 Picks for USB Speakerphones 

For over a year, like many I have been working from home. As empty-nesters, my wife and I are fortunate to each have dedicated rooms in our house to use as offices. She is a Director of Human Resources and like me spends a lot of time on voice and video calls. My wife has long curly hair, so headsets are not her friend. She prefers to use a speakerphone. I spend most of my days on video calls or, filming videos for our YouTube Channel. Even back in our corporate HQ, I had a dedicated office so my set ups are similar minus the revolving door of people that would physically come in and out of my office. Now it is IM’s, texts, and impromptu video meetings. Because I test audio and video devices as part of my role, I have several devices always connected.  

Please note, no manufacturer is paying me, and I am not in any affiliate program. These are my picks based on my personal tests and preferences. 


1. Jabra Speak 750 – This is my current default USB speakerphone. The audio quality is superb, and I love the kickstand feature which helps to reduce the footprint and direct the audio towards me. And, like the Jabra Speak 710, it has the Link button that allows you to wirelessly pair two Speak 750’s to cover a larger area. Check out this video comparing the Speak 710 and Speak 750! 

2. Poly Sync 20 – I love the way this sounds when streaming music! In addition to the Jabra Speak 750, I have the Poly Sync 20 paired to my mobile device so I can play music in between video meetings and if I happen to get a mobile call, I use it for improved audio quality. As an added feature, I take advantage of the USB port to keep my mobile phone charged! Get a complete audio and video solution with the Poly Studio P5 Webcam with Poly Sync 20 for only $249.95! See and hear the Poly Sync 20 in action! Check out this video on the Poly Studio P5!   

3. Yealink CP700 – This is the younger sibling of the Yealink CP900, but I must tell you, I’m a fan of the kickstand feature. The audio quality is very consistent throughout calls across multiple platforms and it is priced at MSRP of only $129! (currently on our website Yealink CP700 only $104.95!). Unlike the other models that provide a neoprene carry case, the Yealink CP700 and CP900 include a solid, sturdy carry case to provide greater protection as you travel back and forth between locations. Watch this Yealink CP700 vs CP900 Video! 

4. Yamaha UC YVC-200 (Black or White) – Yamaha UC solutions don’t get enough attention in my opinion and they have great sounding products. All speakerphones mentioned have a Microphone Mute button so the other party cannot hear anything you are saying. The YVC-200 also includes a Speaker Mute button. Let’s say I’m jamming out to some music via the YVC-200 and my wife comes in to ask me something, I can very quickly hit the speaker mute button to quickly stop the sound. You can also get complete audio and video solution including the YVC-200 with these bundles.  

5. Jabra Speak 510 – This rounds out my list. This is a solid performer that has been around since 2013. This speakerphone just works. Plug it in and start using it across all collaboration platforms. And would you believe I don’t have a video on this device? I have added to my list of videos to film. You cannot go wrong with the Jabra Speak 510.  

When it comes to audio devices, it is important to stick with leaders in this space who develop solutions that provide professional audio quality, are easy to set up and use, and are compatible across all business collaboration platforms. As an authorized partner and reseller, Call One, Inc. can help guide you to which audio and video devices are best for your organization and multiple use cases. Contact us to learn how we can help you do your business better!

Questions to ask when selecting audio and video devices for Hybrid Work

As businesses settle into the new normal, some are adopting hybrid and flexible work models where teams and departments split between working remotely and working in office. Models will vary depending on organization.

Due to the massive surge in demand for USB audio and video devices the first few months of the pandemic, established leading brands had a hard time keeping up. Many organizations and people purchased audio and video devices from lesser-known brands and vendors.

Companies are now beginning to establish audio and video device standards after a year of dealing with “whatever was in stock”. Supply Chain is ramping back up and the leaders in the personal business audio and video device space have product flowing once again.

Organizations are looking for high-quality devices that are durable, reliable, easy to set up and use, and are compatible across the major business communications and collaboration platforms. Some IT Teams are also looking into device management software to help them monitor and manage devices remotely.

When it comes to selecting audio and video devices for your team members, it is critical to understand the individual users’ role and their environments. Here are some questions you should be asking:

  • Where will they be working? In the office? At home? A combination?
  • What are the noise levels? Quiet, standard Office, Loud? Check out our What’s the Decibel Level Blog and Video.
  • What will they be connecting to? Desk phone (brand & model), Computer, Mobile device, a combination of those, other?
  • If computer (Windows or MacOS, USB-A or USB-C), what communications and collaboration platforms are being used? What is the primary voice platform? Check out this blog and video on What’s the difference between UC and MS Headsets!
  • Is their setup the same in their home as their office? If not, what are the differences?
  • Will they get a set of audio and video devices for each location or are they expected to transport to and from home and office?
  • If at home and their audio or video device breaks or quits working, what is the expectation? Are there plans to supply a secondary or backup device?
  • Do they have ample USB ports?
  • DECT and Bluetooth wireless headsets provide connectivity flexibility and the benefit of mobility. What’s the difference between DECT and Bluetooth and which should you select? Check out this blog and video!
  • Do your IT teams need the ability to monitor and manage devices? Device manufacturers like Poly, Logitech, Jabra and others offer device management software solutions
Jabra Direct Xpress Selecting Devices for Hybrid Work

Authorized partners like Call One, Inc. with over 34 years of experience and a nationally certified Women’s Business Enterprise and Woman Owned Small Business can help narrow down your audio and video device choices. We work hand in hand with all the leading brands to include Poly, Jabra, Logitech, Yealink, JPL, EPOS, and more. Together we can develop customized solutions for your teams wherever they work. You can also take advantage of our Agent in a Box service and have the required components packed in one box delivered to the office or to individual residential addresses nationwide.

Contact us to schedule a free consultation to help you select the right audio and video devices for your organization!