August 14, 2019
Every day I hear customers requesting “ANC” or “NC” headsets. Some know the difference however many don’t. It’s kind of like “Bluetooth”. To some, “Bluetooth” simply means “wireless”. Whether it’s DECT, 2.4Ghz, 900Mhz is irrelevant to them. They want a “Bluetooth (Wireless)” headset. For this blog, I’m talking about headsets for professional use by Poly (formerly Plantronics), Jabra & Sennheiser.
Overview of the differences between these very popular models of headsets from Poly (formerly Plantronics). Let us know if you have any questions about these headsets!
By Danny Hayasaka
April 10, 2019
Does your business need the popular Plantronics (Now Poly) CS500 Series wireless headsets or Savi Series? What’s the difference?
Plantronics (Now Poly) produces wireless headsets that increase productivity by providing mobility in the office and multiple connectivity options to support how you work.
The CS500 Series consists of DECT and 900MHz wireless headsets with single connectivity to Desk Phones.
By Danny Hayasaka
Noise is a major distraction in open offices today. It becomes extremely challenging for employees to focus on their work. Plus co-worker interruption causes a decrease in productivity as it takes an average of 23 minutes to get back on task.
How many times throughout the day are you interrupted or distracted?
One simple solution is to use an Active Noise Canceling (ANC) headset that helps reduce or completely block out background noise (if streaming audio/music).
April 20, 2017
This question continues to come up again and again. Can you connect two hardwired USB headsets to some sort of splitter for training purposes? The answer is still “No”.
As more and more companies adopt new voice technologies that include softphones there has been a shift from traditional QD headsets to hardwired or wireless USB headsets. The shift from desk phone to softphone does not eradicate the need to train. Businesses still need supervisors/team leads/trainers to sit with new employees/agents and train.
I recently visited a small credit union call center. Fortunately for them, they were using Jabra PRO 9450 wireless headsets across the floor. I noticed they had a spare PRO 9450 on a shelf plugged into power to keep it charged. Attached also was a Zoomswitch Trainer. I asked what it was for. They said for training purposes. They connect two PRO 9450 bases to a Cisco desk phone via Zoomswitch Trainer. I then asked if they were aware of Conferencing Feature that allows them to pair up to 4 headsets to one base. They were not. I provided the instructions on how to do this and they were ecstatic. Much easier and cleaner solution.
I bring up that story because another shift we’ve seen is customers ordering MORE WIRELESS headsets. This is good news when it comes to training. Most major headset brands (Plantronics, Jabra, Sennheiser) that offer wireless headsets include the Conferencing feature.
- Plantronics Savi 700, Savi 400, CS500 & CS500 XD Series
- Jabra PRO 9400, *PRO 900 Series (*some models)
- Sennheiser SD, D10 Series
If you have hardwired corded USB headsets you will run into some challenges if you need to connect two headsets for training.
What are your options? First, understand you can’t connect two hardwired USB headsets to one PC for training. Next, review employees’ roles and daily routines. Based on their roles and daily routines, is corded best option? Perhaps single or multi-connectivity wireless headsets are better options. If you deem corded is best, then let’s look at training options for USB softphone environment.
All major headset brands (Plantronics, Jabra/VXi, Sennheiser) include standard training solutions for USB softphone environment and typically consist of:
- Two QD (Quick Disconnect/Easy Disconnect) Headsets + Training-Y Cable + QD to USB Adapter
Before you buy all hardwired USB headsets, make note of how many trainers/supervisors and how often training is done so you can order the appropriate number of standard USB training solution.
- Two Jabra QD Headsets + Jabra Link 265 USB Training-Y
- Same Series Wireless Headsets using Conference feature
Contact your dedicated Call One, Inc. Account Executive to help you identify what solution is best in your environment.
1-800-749-3160 or firstname.lastname@example.org
400 Imperial Blvd. Cape Canaveral, Fl 32920