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Headset Compatibility is Important

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What’s the difference between ANC and NC?

By Danny Hayasaka

August 14, 2019

Every day I hear customers requesting “ANC” or “NC” headsets. Some know the difference however many don’t. It’s kind of like “Bluetooth”. To some, “Bluetooth” simply means “wireless”. Whether it’s DECT, 2.4Ghz, 900Mhz is irrelevant to them. They want a “Bluetooth (Wireless)” headset. For this blog, I’m talking about headsets for professional use by Poly (formerly Plantronics), Jabra & Sennheiser.

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Differences between CS500 and Savi Series Headsets – Video

 

Overview of the differences between these very popular models of headsets from Poly (formerly Plantronics). Let us know if you have any questions about these headsets!

What’s the difference between CS500 series & Savi Series?

By Danny Hayasaka

April 10, 2019

Does your business need the popular Plantronics (Now Poly) CS500 Series wireless headsets or Savi Series? What’s the difference?

Plantronics (Now Poly) produces wireless headsets that increase productivity by providing mobility in the office and multiple connectivity options to support how you work.

The CS500 Series consists of DECT and 900MHz wireless headsets with single connectivity to Desk Phones.

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Open Office Headset Solutions

By Danny Hayasaka

Noise is a major distraction in open offices today. It becomes extremely challenging for employees to focus on their work. Plus co-worker interruption causes a decrease in productivity as it takes an average of 23 minutes to get back on task.

How many times throughout the day are you interrupted or distracted?

One simple solution is to use an Active Noise Canceling (ANC) headset that helps reduce or completely block out background noise (if streaming audio/music).

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Training-Y for USB Headsets in Softphone environment?

By Danny Hayasaka

April 20, 2017

This question continues to come up again and again. Can you connect two hardwired USB headsets to some sort of splitter for training purposes? The answer is still “No”.

As more and more companies adopt new voice technologies that include softphones there has been a shift from traditional QD headsets to hardwired or wireless USB headsets. The shift from desk phone to softphone does not eradicate the need to train. Businesses still need supervisors/team leads/trainers to sit with new employees/agents and train.

I recently visited a small credit union call center.  Fortunately for them, they were using Jabra PRO 9450 wireless headsets across the floor. I noticed they had a spare PRO 9450 on a shelf plugged into power to keep it charged. Attached also was a Zoomswitch Trainer. I asked what it was for. They said for training purposes. They connect two PRO 9450 bases to a Cisco desk phone via Zoomswitch Trainer.  I then asked if they were aware of Conferencing Feature that allows them to pair up to 4 headsets to one base. They were not. I provided the instructions on how to do this and they were ecstatic. Much easier and cleaner solution.

I bring up that story because another shift we’ve seen is customers ordering MORE WIRELESS headsets. This is good news when it comes to training. Most major headset brands (Plantronics, Jabra, Sennheiser) that offer wireless headsets include the Conferencing feature.

  • Plantronics Savi 700, Savi 400, CS500 & CS500 XD Series
  • Jabra PRO 9400, *PRO 900 Series (*some models)
  • Sennheiser SD, D10 Series

If you have hardwired corded USB headsets you will run into some challenges if you need to connect two headsets for training.

What are your options? First, understand you can’t connect two hardwired USB headsets to one PC for training. Next, review employees’ roles and daily routines. Based on their roles and daily routines, is corded best option? Perhaps single or multi-connectivity wireless headsets are better options. If you deem corded is best, then let’s look at training options for USB softphone environment.

All major headset brands (Plantronics, Jabra/VXi, Sennheiser) include standard training solutions for USB softphone environment and typically consist of:

  • Two QD (Quick Disconnect/Easy Disconnect) Headsets + Training-Y Cable + QD to USB Adapter

Before you buy all hardwired USB headsets, make note of how many trainers/supervisors and how often training is done so you can order the appropriate number of standard USB training solution.

Alternative options.

  • Two Jabra QD Headsets + Jabra Link 265 USB Training-Y
  • Same Series Wireless Headsets using Conference feature

Contact your dedicated Call One, Inc. Account Executive to help you identify what solution is best in your environment.

1-800-749-3160 or sales@calloneonline.com