It can be highly convenient and budget-friendly to shop online; however, buyers beware. Many unscrupulous, unauthorized vendors selling audio and video devices online come with several risks attached.
Potential Risks Buying from Unauthorized Resellers
The product is of unknown origin, previously used, or counterfeit
Unauthorized resellers often deal in grey-market goods- those designed for one region or market, but exported to another without the manufacturers’ approval. Since they are designed for other regions, they may have product information in foreign languages and different power accessories.
The product may be resold as “unused” – which is not a new product
Used or open-box product is often misrepresented and sold as new, shipped in bulk packaging, and may have missing documentation or accessories. Used goods are often found at Internet auctions or marketplaces like eBay and Amazon, and may be for sale at vastly lower prices.
The product includes software that is no longer supported by the manufacturer & requires updates to prevent network vulnerability
The product is missing key accessories or components required for your region to ensure the product will work as needed
If the product does not work properly, you will not be able to obtain support or a replacement under warranty
The product is not eligible to be supported by manufacturer services.
The product is not eligible for any manufacturer trade-in promotional programs.
Why Buy from Authorized Resellers
Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case. Contact us to learn more.
Additional Benefits Buying from Authorized Resellers
New product shipped in manufacturers’ original packaging with original manufacturer accessories and support documents.
Manufacturers’ product warranty support. Warranties vary across manufacturers. Contact us to learn warranty terms for each brand.
Pre-and Post-sales assistance from team members, who have the necessary qualifications and training, and who have access to additional manufacturer resources, sales, and technical personnel.
Access to manufacturer promotions and special incentives available only to Authorized Resellers
Direct access to a live person who can help via phone or email!
We are a Poly Platinum Partner, Jabra One Premium Partner, Logitech Video Collaboration Gold Partner, JPL Authorized Reseller, Yealink Authorized Online Reseller, Cisco Premier Certified Partner, Samsung Mobility Titanium Authorized Reseller, EPOS Authorized Dealer, and more.
Woman-Owned Business Certification
Call One, Inc. has been in business since 1987 and has been a Nationally Certified Women’s Business Enterprise and Woman-Owned Small Business by WBENC since 2001. These certifications provide further affirmation that we are a legitimate business. To become certified, business owners undergo a thorough vetting process, including review of business documentation and a site visit.
Because of this thorough process, WBENC Certification is considered the gold standard for women-owned business certification and is accepted by more than 1,000 corporations, in addition to many states, cities, and other entities.
Why Buy Certified Devices
The global pandemic created a massive shift to work from home and the utilization of cloud-based collaboration platforms like Microsoft Teams, Zoom, Google Meet, and others. After almost two years working remotely and in hybrid environments, many have learned there is a difference in user experience and performance quality when using a certified vs. a non-certified device. The reason is certified devices are developed and designed with a set of requirements set forth by the UC platforms. The peripherals certification program ensures USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality. Certified devices work (plug & play) with no extra configuration required and offer call control. The products provide an excellent experience for end-users and administrators.
Not all certifications are platform-specific. General UC certifications are issued to products that fulfill the basic requirements for professional use, such as multi-device connectivity, enhanced call quality, and remote call control.
Additional Support
You also get added product support from the UC partner and the peripheral or end-point provider when you have a certified device. This line of support between the peripheral manufacturer and the UC partner allows them to work together to solve any issues that may arise with a product or platform.
Latest Feature Updates
UC platforms are continuously providing system updates. When UC platforms provide updates, you can update all devices immediately, no matter where they are. In a hybrid world where teams are distributed between different locations, what would otherwise be a major IT challenge becomes a simple system update. An added benefit for IT teams is the remote device management capabilities of certified devices. Leading manufacturers offer device management software to support individuals with desktop applications as well as large global enterprises. Learn more in this blog and video featuring experts from EPOS, Jabra, Logitech, and Poly.
Conclusion
If the voice of your brand matters, it is essential to select certified audio and video devices. Certified devices will ensure your team members can hear, be heard, and be seen. To avoid the multiple potential risks, elect to purchase through an authorized reseller that supports your geographic territory. Leading brands like Jabra, Poly, and EPOS provide an online partner locator. Call One, Inc. is an Authorized Reseller that supports customers in the United States. How can we help?
The global pandemic accelerated many organizations’ transition to remote work models. Heading into our second year of living in a continued state of uncertainty, organizations have made significant changes to how their employees communicate and collaborate. Cloud-based communications are being adopted and used. Business and IT leaders are developing new audio and video device standards to support the new normal of hybrid work or permanent remote work models.
The Challenge
How do organizations deploy, monitor, and manage devices for a dispersed workforce? How do organizations know if their employees are utilizing approved devices? How can IT teams better support a remote workforce and mitigate potential issues and reduce help desk ticket submissions?
The Solution
Device Management Software. The leading device manufacturers have developed device management software that is free or as a paid subscription. They also offer different delivery methods.
Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.
What’s the difference between enterprise and individual desktop software? Do they need both?
One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?
What do you see in the future for device management software?
Watch the video to hear the complete discussion.
Question #1: Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.
Each panelist provides real-world examples of how device management software has benefited clients.
Marty with Poly shares how their software helped a large school district in southern California deploy tens of thousands of Poly Studio USB devices.
Trevor of Logitech shares how their software helped a large insurance company manage their meeting room devices remotely. This saved time and the need for IT team members to go room to room to ensure the devices were up and running.
Scott of EPOS shares several insurance institutions in Connecticut have been doing a hard phone removal. They utilize their software to ensure that headset firmware is updated and in high turnover scenarios, ensuring they are not repeating headsets.
Tim with Jabra shares how a multinational agriculture company in the Midwest uses their software to mass deploy updates to more than 25,000 devices including USB headsets, DECT wireless headsets, and video devices.
Question #2: What’s the difference between enterprise and individual desktop software? Do they need both?
Each partner offers device management software. The software allows IT teams to deploy, monitor, and manage audio and video devices. There are also desktop apps that provide end-users the ability to customize their device experience based on their preferences.
Question #3: One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?
Each panelist expresses that security is a concern, and they have developed their software with that in mind. They are more than happy to share their certifications and allow your IT teams to test their software. Some also have white papers on privacy and security they are pleased to share.
Watch the video to hear their complete remarks regarding security and the measures they take.
Question #4: What do you see in the future for device management software?
Each panelist shares their thoughts on the future of device management software and devices as a whole. Some mention “smarter” people are working that on that.
Almost two years have passed, and we’re all still working and living with the pandemic. It’s safe to say work will never return to a pre-pandemic state. The exciting part is how quickly new work norms have accelerated. EPOS, Jabra, Logitech, and Poly are global leaders for multiple reasons. Key reasons are their ability to service and support customers on a global scale. Additionally, they are constantly innovating and developing new technology and devices to help people do their business better regardless of where they work. Business and IT leaders need to look at these new work norms and develop device standards based on their employees’ work styles and workspaces. If you would like to learn more or set up a proof of concept or pilot with any of these leading partners, contact us! And bring it all together by implementing device management software, so team members are more productive.
Digital Enhanced Cordless Telecommunications (DECT™) is the European Telecommunications Standards Institute’s (ESTI) standard for short-range cordless communications, adapted for voice, data, and networking applications. DECT technology has become the global standard for secure residential and business cordless phone communications. More than 110 countries have adopted the DECT system, with more than 100 million new devices sold annually.
DECT Security Certification
To meet the increased demand for secure communications, the DECT Forum, the international association of the wireless home and enterprise communication industry, has established the DECT Security Certification program. The certification program consists of requirements and security features, which, when implemented in a product, are validated by an accredited and independent test laboratory to show compliance. (DECT Security Certified products listed here)
3 Steps in the DECT™ Security Chain
The DECT™ security chain is made up of three steps, as shown below:
Pairing
The first and vital step in the process is to bind the headset with the base. Pairing can be done over the air or for greater security by physically docking the headset into the base. This ensures the secret key shared during the process is exchanged via the charging contacts and not over the air.
Authentication
The secret key shared during the pairing process is used for each call to establish authentication between the subscribed headset and the base. A non-paired headset will not work with the base.
Encryption
The audio between the headset and the base is encrypted for each call so that intruders cannot read it – the encryption keys are regenerated every 60 seconds.
DECT™ Security Evolution
DECT security has evolved from the original security definition to new enhanced definitions called Step A, B, and C, each step offers increased security over the previous step. Each new security level includes all features of the prior level.
DECT security – Authentication (DSAA)*, Encryption (DSC, 64 bit keys)
DECT security step A – New features which correct certain vulnerabilities. Secure DECT certification.
DECT security step B – New authentication using strong AES 128 bit encryption (DSAA2)*
DECT security step C – Strong encryption of audio stream using AES 128 bit keys (DSC2)*
* DSAA and DSC are the authentication and encryption algorithms defined in the DECT security standard ETSI EN 300 175-7 applicable for DECT security and DECT security step A. DSAA2 and DSC2 are the equivalent updated security algorithms for the next steps of DECT security, steps B and C.
FIPS 140-2
The Federal Information Processing Standard Publication 140-2 (FIPS 140-2) is a U.S. government computer and security standard used to approve cryptographic modules. Select DECT wireless headsets go one step further and utilize encryption algorithms (Advanced Encryption Standard (AES) 256-bit encryption) listed in FIPS 140-2 standards required by the US military and government. This level of security goes beyond DECT level C.
Who Needs DECT Security Step C or FIPS 140-2 Level Security?
Any industry that shares sensitive or private information over voice calls should strongly consider DECT wireless headsets with a higher level of security to include Financial, Banking, Healthcare, Insurance, Government, and Contact Centers.
Secure DECT Wireless Headsets
EPOS has a Protected Pairing process which transfers sensitive pairing data via the charging terminal of the IMPACT SDW 5000 base station instead of ‘over the air’. The security of the pairing process is further enhanced by the authentication algorithm (DSAA2), which uses AES-128-bit keys. The EPOS Impact SDW 5000 Series has reached step B in the DECT security level by implementing this enhanced algorithm. There are multiple wearing styles and connectivity options available to support individual preferences. Contact us for help in selecting the right EPOS Impact SDW 5000 model! Security Features in the IMPACT SDW 5000 Headset Series.
Yealink WH6X Series utilize DECT security level step C: Authentication – DSAA2, Encryption – DSC2 (128bit) and Cordless Advanced Technology: CAT-iq 2.0. They are available as stand alone DECT wireless headsets that connect to a computer or compatible IP phones that support USB headsets and they also have a new category of audio devices with their Yealink UC Workstation series.
AES-128 encryption ensures secured communication when using Cisco Headset 560 Series available with a Standard or a Multibase. The Standard base supports single connectivity to a desk phone or a computer. The Multibase supports connectivity to a desk phone, computer, and mobile phone.
Military Grade Security
These DECT wireless solutions utilize AES 256-bit keys for the very strongest level of encryption in professional headsets. The Jabra Engage 75 Series and Poly Savi 7300 Office models are also available in multiple wearing styles and connectivity options to support your team members regardless of work style and workspace. Contact us if you need help selecting the right wireless headsets for your team.
Cybercrime is on the rise, and in a business environment where customer calls are evermore sensitive, making valuable conversations secure is vital. Protect sensitive information by using secure DECT wireless headsets from EPOS, Jabra, Poly, and Yealink. Call One, Inc. helps mid-to-large organizations, including Financial, Banking, Healthcare, Insurance, Government, and Contact Centers, do their business better by providing professional-grade audio and video solutions.
Regardless of the work model being implemented, video conferencing will be part of the equation. Over the past 17-18 months most of us have participated in a video call over Zoom, Microsoft Teams, Cisco Webex, or some other video meeting platform. One thing we’ve learned is that it’s nice to have high-quality video but it’s more important to have great audio.
Audio is Critical in Video Calls
To have a productive video meeting, all participants need to be able to hear and be heard. In the early days of the pandemic, there was a massive shift to work from home. Once vaccines were introduced, businesses started developing plans to return to the office. Some leaders have made remote work permanent. While others have strong arguments for why employees need to be back in the office. And some are opting for a hybrid/flexible work model. As organizations navigate this topsy-turvy landscape, they need to focus on developing device standards that will work in the current and future environments.
Employees need the right technology to stay connected. The challenge is one size does not fit all. Business and IT leaders need to consider a day in the life of the employees in their various roles and work environments. Today team members can join video calls from a dedicated office, an area in their home, a third space, or from pretty much anywhere. Whether or not they turn their video on, they will need to be able to hear what’s being said. And if they speak, they need to be heard by all participants.
Since the start of the pandemic, I’ve been in countless video meetings, mobile calls, listen-only webinars, and online training sessions. Audio has been the most critical part. Even with great video, poor audio quality or no audio can stop a meeting dead in its tracks. It’s critical to have great audio.
What about different work environments? Call One, Inc. and Hello Direct, Inc. have team members working from our Headquarters in Cape Canaveral, FL, and remotely in different cities and states. We have open office environments, private offices, home environments, small to large meeting rooms, and an operations and warehouse facility. Audio and video device needs will be different depending on the team members’ roles and workspace. It’s not practical to use a speakerphone in an open office or noisy warehouse. First, we’ll take a look at desktop video options, and then we’ll discuss audio devices.
Desktop Video
There are multiple options available when it comes to desktop video and webcams. In my blog, Webcams for Business – What to consider I share a list of things to consider when choosing a webcam: Compatibility with Operating System, Supported Video Platforms, Windows Hello Face Support, Video Resolution, Field of View and Auto-Framing, Autofocus and Auto-light correction, Built-in Microphones, Privacy Shutter, Mounting Options, USB Type Connectivity, and Cable length, Additional USB Ports, All-in-One Video Bars, Device Management, Warranty, and Price. On our YouTube channel, we have a playlist dedicated to Webcams / Video Collaboration Solutions. These videos allow you to learn more about the webcams and see them in action. We also have side-by-side comparison videos.
Speakerphones are great audio devices for team members who work in a private or home office space where their audio will not distract others. Most personal speakerphones are excellent for travel as they are small and portable. Some models include Bluetooth which allows you to pair with a mobile device. This is great for streaming music or having an ad-hoc small group conference call with others. Speakerphones can be connected to a computer via USB-A or USB-C. There are wireless options that provide flexibility as to where you position the speakerphone from the computer. Zoom and Microsoft Teams certified speakerphones are available. Take a look at these USB Speakerphone options available from Poly, Jabra, EPOS, Konftel, Yamaha UC, Yealink, and ClearOne. In our Business Personal and Small Group Speakerphones video playlist, we put these speakerphones to the test and share their features and audio quality performance.
At the beginning of the pandemic, we experienced a lot of panic-buying from customers of all sizes and industries as they transitioned from in-office to work from home. Many used “freemium” collaboration apps on their computers and there was a mad dash for any USB headset they could get their hands on. We now have over a year and a half of experience and lessons learned under our belt. What we learned is that our team members need better when it comes to headsets. Business and IT leaders need to understand team members communicate and collaborate in different ways based on their work styles and workspaces. Having the right headset fosters better communication, collaboration, and improves productivity. When team members can hear and be heard when in a voice or video call, work just flows. The first step is to identify what they are connecting their headsets to. Is it a desk phone? Which brand and model? Is it a computer? What softphone or UC platforms are being used? Do they need Zoom or Microsoft Teams certified headsets? Is it a mobile device? Does it support Bluetooth or a 3.5mm plug? Do they need to connect to a combination of those three devices?
When I was able to travel and go on customer sites, it wasn’t uncommon to walk by a cubicle and see multiple headsets. When I inquired why they had so many headsets, the response often was, “This headset is for my desk phone. This headset is for my computer. And this is the headset I brought from home to pair with my mobile phone.”
With so many team members working remotely, what are they using? Has it been tested? Is it compatible or certified with the platforms and applications your business is using? How do you know? This conversation can wait for another video and blog I’m working on. We’ll cover device management software and why it’s important for your business.
Headset Connectivity
Today headsets support single and multi-connectivity. Here is a list of connectivity combinations headsets can support today:
Desk Phone Only
Computer Only
Computer + Mobile
Desk Phone + Computer
Desk Phone + Mobile
Desk Phone + Computer + Mobile
What connectivity do your team members need? Need help? Call One, Inc. can help you identify the right headsets based on connectivity, work environment, and use case. Contact us!
Wireless Headsets
Wireless headsets increase productivity by providing team members the ability to roam away from their workstations. They can answer and end calls right from their headset. This is beneficial in any environment. Those working from home will find being wireless especially beneficial. Wireless headsets allow you to get up and refill your coffee, tend to your children or pets, start a load of laundry, get a snack, get your deliveries, and more! There are multiple wireless operating frequencies in use today however, DECT and Bluetooth are the most prevalent when it comes to headsets. Which is best for your environment? If you need to go further, DECT headsets claim to offer a longer wireless range compared to Bluetooth headsets. Bluetooth headsets can pair to mobile phones which allows you to take calls on the go beyond your office or workspace. Poly Savi 8200 Office and Jabra Engage 65/75 Wireless headsets can easily be converted into hybrid work options. Take a look at this video to learn how!
Because work is being done from a variety of environments, employees no longer have immediate physical access to replacement units. I strongly recommend having a secondary/backup audio device wherever they are working. A corded USB headset is a good backup. A good choice would be a USB headset model that does not require software/firmware updates so employees have a truly plug-and-play experience should their primary audio device quit working. The JPL Commander-1, Commander-2, 400-USB Monaural, and 400-USB-Binaural are great inexpensive options as primary or backup headsets.
Make Informed Purchasing Decisions
We created our YouTube Channel to help you make more informed purchasing decisions by testing business-grade audio and video solutions in real-world environments. Check out some of our more popular video playlists:
In the new normal of work from anywhere, hybrid meetings with a mix of in-person and remote participants will be prevalent. Video is awesome however, audio is critical. It’s important to have an audio device that allows the user to hear and be heard. The audio device should align with the individual team member’s work style and workspace. Since 1987, Call One, Inc. has been helping people do their business better. We are authorized resellers of Poly, Jabra, EPOS, Logitech, Cisco, JPL, Yealink, Konftel, and more. We help mid-to-large enterprise customers select the right audio and video devices for their team members. If you would like help, contact us.
https://calloneinc.com/wp-content/uploads/2021/08/Call-One-Blog-Audio-Hybrid-Work.jpg310850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-08-27 15:18:302021-08-27 15:18:39Video is great, Audio is Critical for Hybrid Work, Office Work, Work from Home
We recently ran a poll across Call One, Inc’s Twitter, YouTube Community, and LinkedIn. The objective was to see if there was a clear model businesses were adopting in this post-pandemic landscape: hybrid, fully remote, or return to the office. According to Best Practice Institute 2021 Return to Work Study, over 83% of CEOs wanting their employees back in the office in 2021, while only 10% of employees wishing to be back in the office full time. Some companies like Twitter and DropBox are giving employees the option to permanently work remote, according to Vox April 21, 2021 article. So what is currently happening? We asked in our polls, “As of July 2021, what is your current work model? Work From Home, In-Office, Hybrid, Not Working. We had a total of 2,010 votes. Here are the results:
Twitter Poll Results – 1,839 votes
31.4% Working from home
32% In the office
22.2% Hybrid
14.4% Not working
YouTube Community Poll Results – 140 votes
61% Working from home
15% In the office
19% Hybrid
6% Not working
LinkedIn Poll Results – 31 votes
52% Working from home
13% In the Office
32% Hybrid
3% Not working
If you take the average of all three poll results:
48.1% Working from home
20% In the Office
24.4% Hybrid
7.8% Not Working
What these results show is there is a strong need for audio and video solutions to support employees across multiple environments. Recently I posted a video sharing my home office setup and HQ office setup. My objective is to have a consistent work experience regardless of where I’m working. I’m fortunate to have a dedicated office in both locations. For those who don’t, you have the option of assigning seats or you can take a look at Office Hoteling.
Office Hoteling
Embrava Desk Sign
Office hoteling is the elimination of assigned seating in a workspace. This allows members to reserve office space as needed. Effectively implement hot-desking or hoteling in your office with Embrava Desk Sign. These Desk Signs visually allow users to quickly determine which workspaces are available to be used. Green indicates the space is available. Orange shows it’s reserved. When checked in the sign glows red. Yellow is ending. Learn more in this blog, How Embrava Desk Sign helps with Office Hoteling which includes a video showing the Embrava Desk Sign in action.
Personal Audio and Video Devices
Poly Voyager Focus 2
Business and IT leaders need to identify what experience they want their employees to have in a hybrid or flexible work environment. Those who have been working from home since March of 2020 understand the pros and cons. Hybrid work presents its own set of challenges when it comes to technology. Besides a laptop, what additional hardware will employees be expected to transport to and from the office? I’m a fan of the Poly Voyager Focus 2 and Evolve 75 as audio solutions for hybrid work. I explain the reasons why in this ANC Headsets for Business Collaboration blog. I also like the Poly Studio P5 Kits for the simplicity it provides organizations as they make decisions on device standards. The Poly Studio P5 Kits include an audio and video device all in one SKU which makes it easy to order and manage. Learn more in this blog Poly Studio P5 Kits – Great for Hybrid Work!
Another area business and IT leaders need to address are the meeting spaces. With video being a staple of how organizations communicate and collaborate, the need to video-enable all your meeting rooms is important. Konftel and Logitech have made it easy to identify what solutions are best for your various meeting spaces with online room configuration tools. For small to medium meeting rooms, All-in-One Video Bars are a simple and cost-effective way to provide video. There are several options available when it comes to video conferencing. Take a look at these options from Yealink, Konftel, Logitech, Poly, and Jabra.
Logitech Rally Bar (All-in-One Video Bar)
Using Microsoft Teams or Zoom?
Having a certified, reliable, and secure device that offers high-quality audio and video ensures clear conversations. Teams and Zoom certified devices include headsets, desk phones, speakerphones, and more. Whether working from home or on the go, there are Microsoft Teams and Zoom devices for you.
Sharing Dry Erase Whiteboard in Video Meetings
Logitech Scribe
Dry Erase Whiteboards are great for education, training, and collaboration. They are still widely used. In the past, remote participants struggled to see what was on a whiteboard. Today solutions from Logitech, Jabra, and others, allow presenters to share content from the whiteboard in stunning fashion. Take a look at this quick Logitech Scribe demo from my HQ office!
In Summary
As of today, people are working remotely, in an office, or both. The need to communicate and collaborate doesn’t change regardless of location. Business and IT leaders need to ensure their team members have the right tools for their role regardless of where their working. Call One, Inc. can help people do their business better. Contact us to learn which solutions are best for your team members!
https://calloneinc.com/wp-content/uploads/2021/07/Hybrid-Work_Remote-Work-blog.jpg300850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-07-23 12:03:002021-07-23 12:03:10What are you doing? Hybrid Work, Work From Home, Work In Office
Active Noise Cancellation (ANC) technology in business headsets became increasingly popular during the global pandemic as the multitude of traditional in-office workers transitioned to work from home. The home environment introduced sources of noise not often found in offices like doorbells, barking dogs, blenders, and screaming children. Today organizations are making plans that will include the return to the office, remote work, or hybrid work.
In addition to having a strong noise-canceling microphone, headset wearers have found they want to suppress the background noise they hear so they can focus on their work.
ANC headsets used for business, need to be compatible or certified with the collaboration platforms being used like Microsoft, Zoom, Cisco, Genesys, AWS, 8×8, RingCentral, and more. Leading headset manufacturers will often include a USB dongle to be used with their ANC Bluetooth headsets. Our customers and YouTube viewers frequently ask, “Why do I need a USB dongle?” With the help of our partners, we provide reasons in this blog: “Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?” The primary reasons to use the dongle are compatibility, connection stability, and call control (answer/end, mute, volume up/down) from the headset vs using your mouse.
Microsoft Teams certified models will work with no extra configuration required and offer call control with Microsoft Teams and Skype for Business. The dedicated Teams button and LED indicator light will provide user notification of events and alerts from the Teams client: Meeting starting, voicemail, or missed call. You can also activate the Teams client or respond to notification with a press of the button i.e. to join a meeting.
Wearing Styles
Today there are multiple headset wearing styles that include ANC technology to support the wide range of personal preferences. Some folks prefer having both ears completely enveloped by the speakers. Others prefer the more discreet earbud-wearing style. And, some wearers prefer a headset with a boomless mic.
DECT Wireless ANC Headsets
Savi 8220 Headset Side View
Savi 8220 Headset Rear View
The majority of headsets that offer ANC speakers are Bluetooth. If you require a DECT wireless headset with ANC speakers, the Poly Savi 8220 stereo models are a great option. The Poly Savi 8220 are available in Office and UC variants. The Savi 8220 Office series support connectivity to desk phone, computer, and mobile device. The Savi 8220 UC includes the D200 DECT Dongle for computer-only connectivity. The D200 is available in USB-A UC, USB-A Microsoft, USB-C UC, and USB-C Microsoft. I’m not aware of another business-grade DECT headset with ANC.
Corded ANC Headsets
The Poly Blackwire 8225 Series are corded USB headsets available in USB-A, USB-C, and Microsoft Teams variants. Not only do you get ANC speakers, but you also get Poly’s Acoustic Fence technology built into the microphone so the people you’re speaking with don’t hear the noise around you. If you prefer a boomless mic corded USB option, take a look at the Poly Blackwire 7225 Series. If you prefer to have your ears completely enveloped, the Jabra Evolve 80 Series may be a good choice for you. The Jabra Evolve 80 offers USB-A connectivity as well 3.5mm for select mobile devices. They are available in UC and Microsoft variants.
I test a lot of headsets. Typically I’m testing the microphones to see how well they perform in real-world environments. Take a look at this Headset Mic Test Video Playlist on our YouTube Channel. Plus, I use headsets daily for communicating and collaborating with colleagues, customers, and partners. I’ve used them in the office, on the road, in airplanes, and from my home office. Here are the variables and factors I considered when selecting my top ANC headset picks for business collaboration:
Connectivity – I need connectivity to a computer and mobile device.
Compatibility – Headset needs to be compatible with 8×8, Microsoft Teams, Zoom, Cisco Webex, Google Meet, and more.
Battery Life / Talk Time / Listen Time – Whenever I’m not writing blogs or filming videos, I’m in voice and video calls or streaming music. The headset should support 6hrs+ of talk/listen time. If I get back to traveling, I’ll need even longer battery life.
NC mic performance – Hybrid work means working from anywhere. The microphone needs to suppress background noise from multiple noise sources so the party on the other end can hear you.
ANC speaker performance – The key point of ANC headsets is to help you block out distracting background noises so you can focus and be more productive.
Flexibility to use as a wireless or corded USB device – On the off chance, you forget to charge your headset, having the ability to use it as a corded USB device is a great feature. Not all headsets support this option.
Comfort – Anyone who has worn headsets for extended periods knows how important comfort is.
Overall performance – Your headset is a primary collaboration tool that will be used daily. It must perform consistently every day. To ensure optimal performance, be sure to keep your headset firmware updated via the appropriate headset software or app.
Danny Hayasaka’s Top ANC Headset picks are:
These two headsets have been solid performers. The Poly Voyager Focus 2 is newer but it very quickly became a favorite based on all the above factors. The Jabra Evolve 75 has been a long-time favorite of mine. Take a look at this Voyager Focus 2 vs Evolve 75 comparison video.
Poly Voyager Focus 2 – I gave the Poly Voyager Focus 2 the top spot due to additional connectivity. The Voyager Focus 2 Office UC and Microsoft Teams certified models support connectivity to a desk phone, computer, and mobile device. And the Teams models have a dedicated Microsoft Teams button.
Jabra Evolve 75 – This has been a solid performer for years. Watch the comparison video to see the differences and similarities between these two top picks.
ANC headsets are a great option for Hybrid Work which translates to Work from Anywhere. The need to block out distractions so you can focus on work or enjoy streaming music can be satisfied with a headset with good ANC speakers. We have created a page that lists all the current ANC Headsets by Brand (Poly, Cisco, EPOS | Sennheiser, Jabra, & Logitech). If you would like guidance or need mass deployment support regarding ANC Headsets for Business Collaboration, contact us! We are more than happy to help you do your business better!
https://calloneinc.com/wp-content/uploads/2021/07/ANC-Headsets-for-Business-Collaboration-blog-header.jpg310850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-07-02 10:17:182021-07-02 10:17:24ANC Headsets for Business Collaboration
Businesses are still reviewing and developing post-pandemic work models. Many will implement a hybrid work model that includes both in-office and remote work. For organizations that are going back full time and do not allow Bluetooth headsets on the premises, a dual connectivity DECT wireless headset that does not include Bluetooth is beneficial.
Desk Phone and Computer Connectivity
The Poly Savi 7300 Office Series offer desk phone and computer connectivity. They are compatible with existing EHS cables and Handset Lifter. Included in the box are both USB-A and USB-C cables for connecting to a computer’s USB-A or USB-C ports. The Savi 7300 Office Series are available in four models that include single and dual ear headband wearing styles. There are also Microsoft Teams Certified models.
The Savi 7300 Office Series is a new range of ultra-secure wireless DECT headsets for connection to a computer and/or desk phone. They do not replace any existing products. A key difference is security. The Savi 7300 Office Series headsets are designed to meet the highest level DECT Security Step C enhanced with Military level FIPS 140-2 listed features, such as 256-bit AES encryption. These are a great choice for financial, medical, government, contact centers, or anywhere sensitive conversations happen.
Acoustic Fence and Microsoft Teams Open Office
Additionally, the Savi 7300 Office Series headset uses a flexible noise-canceling microphone boom with Acoustic Fence technology, so conversations stay private. Acoustic Fence technology uses a second microphone on the ear cup to help identify and reduce background noise. The Savi 7300 Office Series meets the Microsoft Teams Open Office specification.
Microsoft Teams Certified
The Savi 7300 Office Series are the first Poly Microsoft Teams certified DECT™ headset with dedicated Microsoft Teams button. When pressed, the Teams button brings the Microsoft Teams desktop client to the front of the screen. If there is a message waiting or other notification the application will open to that screen – for a seamless Microsoft Teams experience.
Conference Feature for Training
Like all other Poly DECT Wireless headsets, the Savi 7300 Office Series supports multi headset conferencing. You can conference up to 3 additional headsets to a call in progress. This is a great feature for training Customer Service Representatives, contact center agents, or new team members. You can also mix desk phone and softphone calls together via Savi 7300 Office Series.
2x Better Density
The Savi 7300 Office Series makes more efficient use of the available spectrum by using the latest compression and modulation techniques as well as a new codec to provide up to 2x better density (compared to existing Poly and competitor devices) without impacting audio quality. There is no question that wireless headsets increase productivity. A challenge for large enterprises is deploying large numbers of wireless headsets without impacting performance. If you are looking to deploy large quantities of wireless headsets in single location, it’s best to contact an Authorized Poly Reseller like Call One, Inc. or Hello Direct to start a wireless density survey for your location/s.
Combined call answer/end and Microsoft Teams button, mute volume +/-, power on/ off (Microsoft Teams version only)
In call indicator
Multiple voice prompts—chosen language configurable via software.
Desk phone, softphone selector buttons
Microsoft Teams button (Microsoft Teams version only)
Incoming call ringer (configured via software)
Plantronics Hub application on desktop
Plantronics Manager Pro (Asset Management and Adoption, Health and Safety Suites—see Supported Devices for full list of supported reports
Microsoft Teams Certified (Microsoft Teams versions only)
Headset Weight
Savi 7320 Over-the-head (binaural): 160 g /5.64 oz
Savi 7310 Office Over-the-head (monaural): 120 g /4.23 oz
https://calloneinc.com/wp-content/uploads/2021/06/Poly-7300-Blog-header.jpg315850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-06-24 12:51:292021-06-24 12:51:33Poly Savi 7300 Office Series great solution for Return to Office
One of the most frequently asked questions comes in many forms but ultimately, the end objective is the same. Can you connect two USB headsets to a single computer so both headsets receive/transmit audio simultaneously for training? The answer is, “No”. We have written a couple blogs previously (Is there a Training-Y for USB Headsets? and Training-Y for USB Headsets in Softphone environment?) as well as put out a video titled How To Connect Two USB Headsets to a PC for Training!. The challenge being the limitations of the computer only allowing you to select one Output and Input audio path. The same is true when using a collaboration app like Microsoft Teams, Zoom, 8×8, etc. You can only select one audio source. In video below we show you using a USB splitter we purchased online and a Poly Blackwire 8225 and Jabra BIZ 2400 II USB Headset.
This blog is revisiting the topic of training two people via one computer for voice calls, especially as organizations explore return to office plans.
Currently there are four options organizations can select:
Option 1 – Two QD Headsets + Training-Y + QD to USB Adapter
Poly, Jabra, EPOS, and JPL all offer a QD Headsets along with Training-Y cables and QD to USB Adapters.
Cloud communications platforms today offer Call Monitoring features that many include:
Listen: Listen to a call without the parties being aware.
Whisper: Speak to a user in a call without other parties being aware.
Barge: Join a call and speak to all parties.
Take over: Take over the call from another user.
Call One, Inc. is a Trusted Advisor and can help you select and appropriate UCaaS or CCaaS platform that aligns with your business goals and objectives to include 8×8 and Zoom. Contact us to learn more! In the video below, we physically connect two USB headsets via USB Splitter we purchased online to show that you can’t select more than one device for audio source.
https://calloneinc.com/wp-content/uploads/2021/06/2-Headsets-1-PC-blog.jpg10001778Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-06-08 17:13:242023-11-16 18:09:39Why You Can’t Use 2 USB Headsets on 1 PC
With the announcement of the Poly Voyager Focus 2, we immediately knew there would be requests for a side-by-side comparison with the original Voyager Focus UC. Other than putting a 2 at the end of it, what’s the difference between the original Voyager Focus UC and the new Voyager Focus 2?
The global pandemic has forever changed the workplace landscape. In a few short months, the adoption of cloud platforms and work from home accelerated at light speed. With those changes, came a new set of challenges. Unlike controlled office environments, home environments have children, pets, lawn service, kitchen sounds, loud televisions, and more!
Now enter in hybrid work. Organizations need solutions that will provide a consistent audio experience in the office and in remote location, wherever that may be. The NEW Poly Voyager Focus 2 rises to the challenge by increasing the connectivity options to provide users the options to connect to desk phones, computers, and mobile devices. You can now also use the Voyager Focus 2 via corded USB cable mode. Included is a carry case that allows users to easily transport the headset, dongle and USB charging cable between office and remote locations.
While the original Voyager Focus UC was an awesome solution, the new Voyager Focus 2 is purpose built to meet the challenges of today. Additionally, you can make the most of your meetings with Poly Lens Desktop. A single app for customizing your compatible personal devices to how you work, whether in the home or office. Staying up to date with the latest software is easy as a click, now, or when it suits your schedule. With built-in, customizable health and wellness reminders, you’ll feel better throughout the workday staying hydrated and active. Staying on-task is easier when you mask distractions with our focus audio. Rest easy knowing that help is no more than a click away with guides and contact information.
Poly Voyager Focus 2 Features
The ultra-comfortable headband with sling ensures that the weight of the headset is evenly spread across the head – making it comfortable for all day use
The plush ear cushions mold to the user’s ear for greater comfort
With up to 19 hours of talk time it can be used all day – for both work and leisure.
With the audio over USB mode – if users forget to charge their headset they can simply plug in and use as a corded headset – the best of both worlds.
The Digital Hybrid ANC reduces the background noise so users can stay focused on the task in hand and not be distracted.
The discreet microphone boom with acoustic fence technology ensures that any background noise is not heard by the far end. The noise-canceling works so well it meets the requirements of Microsoft Teams open office premium microphone specification.
Poly Voyager Focus UC Features
Works seamlessly across laptops, Bluetooth-enabled desk phones, mobile phones and tablets
Smart sensors answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music
Enhanced voice alerts announce caller ID, mute and connection status, talk time level
Dynamic Mute Alert feature senses and alerts you when you try to talk when muted
Smart mic boom: wear on either side and maintain locations of R/L stereo and volume/track buttons
Precision tuned triple-mics with enhanced DSP for superior background noise canceling
On-demand active noise cancellation so you can focus on your call or work
High-quality stereo design provides hi-fi stereo sound and an immersive audio experience
OpenMic button allows you to hear your surroundings when you need to
NEWVoyager Focus 2 UC
NEWVoyager Focus 2 Office
Voyager Focus UC
IDEAL FOR
Professionals on calls all day in noisy home or office environments looking for a premium solution
Professionals on calls all day in noisy home or office environments
VARIANTS
Separate Microsoft Teams skus (with Teams button) and UC skus
Separate Microsoft and UC skus
WARRANTY
2 YEARS
HEADSET TYPE
STEREO BLUETOOTH HEADSET
CONNECTIVITY OPTIONS
Voyager Focus 2 UC: Connects to PC/Mac via new BT700 USB-A or USB-C adapter and a mobile phone via Bluetooth v5.1
Voyager Focus 2 Office: Connects to a desk phone (via telephone interface cable), computer (via USB-A cable) and mobile (via Bluetooth) with the Office base.
UC version: Connects to mobile phone and PC
BLUETOOTH VERSION
Bluetooth v 5.1
Bluetooth v 4.0
USB CABLE MODE
YES
NO
BUSYLIGHT
Clear dual LED indicators
LED Indicator
TALK TIME
Up to 19 hrs
Up to 12 hrs
WIRELESS RANGE
Voyager Focus 2 UC: up to 50 m / 164 ft
Voyager Focus 2 Office: Up to 91 m / 300 ft
Up to 30 m/98 ft
ANC
Digital Hybrid ANC using two digital MEMS microphones and 2 analog ECM microphones with three user settings (Off/mid/high)
Feedback ANC Technology
UC & Microsoft Teams Certified
Yes, MS Teams variants include dedicated button
Yes, S4B Upgrade, no dedicated Teams button
MSRP
Voyager Focus 2 UC • Without charge stand $329 • With charge stand $349 Voyager Focus 2 Office • $459
Voyager Focus UC • Without charge stand $279 • With charge stand $299
PART NUMBER
213727-02 VFOCUS2-M 213726-02 VFOCUS2-M no stand 213727-01 VFOCUS2 213726-01 VFOCUS2 no stand 214432-01 VFOCUS2 USB-C no stand 214433-01 VFOCUS2 USB-C Additional Skus 214432-02 VFOCUS2-M USB-C no stand 214433-02 VFOCUS2-M USB-C Office Skus 213729-01 VFOCUS2 OFFICE 214260-01 VFOCUS2-M OFFICE
202652-102 B825-M 202652-104 B825-M no stand 202652-101 B825 202652-103 B825 no stand 211710-101 B825 USB-C no stand 211709-101 B825 USB-C
Conclusion
The Poly Voyager Focus 2 has more and improved features and functionality than its predecessor. This includes a dedicated Teams button on the Microsoft Teams certified variants. The new Focus 2 stereo Bluetooth headset is built to function in today’s new normal of hybrid work and can meet the challenges of the office or wherever you happen to work. Poly’s portfolio of solutions can support all areas of your business communications needs to include personal audio and video devices to include headsets, webcams, speakerphones, and desk phones. As well as all your audio and video device needs for all your meeting spaces! Contact us to learn more about Poly Solutions! Check out this video below where we compare the two headsets directly:
https://calloneinc.com/wp-content/uploads/2021/05/Poly-Voyager-Focus-Comparison-Blog.jpg10691900Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-05-27 09:46:322021-05-27 10:02:26Poly Voyager Focus 2 and Original Voyager Focus | What’s the Difference?
The Poly Voyager Focus UC was launched in late 2015. It set the standard for enterprise headset by offering a comfortable headset with the headband and sling design along with including active noise canceling (ANC) speakers. The Voyager Focus UC has been an extremely popular and a favorite, top-selling headset. According to Persona Research October 2020 Factworks, 94% of workers experience ambient noise during calls – this is up from 71% in 2017. The new Poly Voyager Focus 2 headset creates a “focus zone” around the user thanks to the latest digital Hybrid ANC with three level settings that allow the user to select the right level of noise reduction based on their current environment. The pro-grade microphones with Poly’s Acoustic Fence technology provides 200% better transmit noise reduction compared to the Voyager Focus UC (according to Poly).
A great feature the new Poly Voyager Focus 2 provides is the ability to use as a corded USB audio device. However, with the extended talk time of up to 19hrs, not certain when that will be needed but it’s a nice option to have.
To provide even greater flexibility and connectivity options, Poly offers the Voyager Focus 2 Office variants that allow users to connect to a desk phone, computer, and mobile phone. The Voyager Focus 2 UC variants support computer and mobile phone connectivity.
These models are ideal for professionals on calls all day in noisy home or office environments looking for a premium solution.
Poly Voyager Focus 2 Hero
Poly Voyager Focus 2 Features
The ultra-comfortable headband with sling ensures that the weight of the headset is evenly spread across the head – making it comfortable for all day use.
The plush ear cushions mold to the user’s ear for greater comfort
With up to 19 hours of talk time it can be used all day – for both work and leisure.
With the audio over USB mode – if users forget to charge their headset they can simply plug in and use as a corded headset – the best of both worlds.
The Digital Hybrid ANC reduces the background noise so users can stay focused on the task in hand and not be distracted.
The discreet microphone boom with acoustic fence technology ensures that any background noise is not heard by the far end. The noise-canceling works so well it meets the requirements of Microsoft Teams open office premium microphone specification.
Poly Voyager Focus 2 Specifications
Connectivity
Voyager Focus 2 UC: PC via included BT700 Bluetooth adapter or via USB cable; smartphone via Bluetooth
Voyager Focus 2 Office: PC via USB-A cable, desk phone via include cable; smartphone via Bluetooth. Headset can also connect to PC via included USB cable
Wireless
Bluetooth 5.1
Class 1, Multipoint connectivity, headset connect to two devices at the same time, remembers up to 8 devices
Supported Bluetooth profiles
A2DP, AVRCP, HSP, HFP
Range
Voyager Focus 2 UC: up to 50 m/164 ft
Voyager Focus 2 Office: Up to 91 m/300 ft
Wired
Connect to PC via included micro USB cable with audio over USB mode
ANC Technology
Digital Hybrid ANC using two digital MEMS microphones and 2 analog ECM microphones with three user settings (Off/low/high)
Talk/Listen Time
Talk Time: Up to 19 hours (ANC off), Up to 16 hours (ANC on)
Listening Time: up to 40 hours (ANC Off), up to 24 hours (ANC On)
Charge Time: 2 hours for a full charge
Standby Time: up to 30 days
Smart Sensors
Answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music
Microphone and Technology
Discrete noise canceling boom with Acoustic Fence technology to Microsoft Teams Open Office Premium microphone.
Smart discrete microphone boom: wear on either side and maintain location of R/L stereo. Rotate boom up to mute and down to unmute.
Headset Controls and Lights
Call answer/end, mute, volume +/-, power ON/OFF/PAIRING, ANC: Off, low, high
Online Indicator – Two LED indicators on speaker housing shows in a call status.
Stay comfortable during a full day of calls wearing an ultra-comfortable headband with sling and plush ear cushions
Enjoy the simplicity of an easy-to-use headset with smart sensors for answering calls, pausing music and instantly muting calls.
Give those around you a visual cue that you’re busy—an online ear cup indicator flashes when you’re on a call.
It just works—the smart microphone boom automatically maintains left and right audio no matter which side the headset is worn.
In Conclusion
Poly has done a great job of keeping up with the changing landscape of business communications. In today’s hybrid work world, noise can come colleagues in an open office or a blender in the kitchen from your home office. The need for a headset that will perform regardless of work environment is essential. The Poly Voyager Focus 2 with digital hybrid ANC speakers, microphone with Acoustic Fence technology, and the ability to support multi-connectivity is a solid choice. Watch the video below to see the Voyager Focus 2 in action in an office, on top of a tower and at the beach! To learn more about Poly Solutions for your various work environments, contact us!
