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Connect 2 Headsets 1 PC

Why You Can’t Use 2 USB Headsets on 1 PC

One of the most frequently asked questions comes in many forms but ultimately, the end objective is the same. Can you connect two USB headsets to a single computer so both headsets receive/transmit audio simultaneously for training? The answer is, “No”. We have written a couple blogs previously (Is there a Training-Y for USB Headsets? and Training-Y for USB Headsets in Softphone environment?) as well as put out a video titled How To Connect Two USB Headsets to a PC for Training!. The challenge being the limitations of the computer only allowing you to select one Output and Input audio path. The same is true when using a collaboration app like Microsoft Teams, Zoom, 8×8, etc. You can only select one audio source. In video below we show you using a USB splitter we purchased online and a Poly Blackwire 8225 and Jabra BIZ 2400 II USB Headset.

This blog is revisiting the topic of training two people via one computer for voice calls, especially as organizations explore return to office plans.

Currently there are four options organizations can select:

Option 1 – Two QD Headsets + Training-Y + QD to USB Adapter

Poly, Jabra, EPOS, and JPL all offer a QD Headsets along with Training-Y cables and QD to USB Adapters.

QD headset options by brand include:

Training-Y’s by brand

QD to USB Adapters by brand

Option 2 – Two QD Headsets + USB Training-Y for QD Headsets

This is a much cleaner option and currently only two brands offer this option, that I am aware of.

Option 3 – Conference Feature on DECT Wireless Headsets

Option 4 – Cloud Communications Platform Call Monitoring

Cloud communications platforms today offer Call Monitoring features that many include:

  • Listen: Listen to a call without the parties being aware.
  • Whisper: Speak to a user in a call without other parties being aware.
  • Barge: Join a call and speak to all parties.
  • Take over: Take over the call from another user.

Call One, Inc. is a Trusted Advisor and can help you select and appropriate UCaaS or CCaaS platform that aligns with your business goals and objectives to include 8×8 and Zoom. Contact us to learn more! In the video below, we physically connect two USB headsets via USB Splitter we purchased online to show that you can’t select more than one device for audio source.

DECT headsets Hybrid Work

How to use existing Poly and Jabra DECT wireless headsets for Hybrid Work

Organizations seeking to provide a consistent audio experience for their hybrid workforce have a few questions they need to answer like, “Is their setup the same in their home as their office? If not, what are the differences?” More questions to consider can be found in this blog: Questions to ask when selecting audio and video devices for Hybrid Work.

I will share a couple examples of how to convert headsets you may be using today into a hybrid work solution for audio. Starting with the Poly Savi 8200 Office Series and ending with the Jabra Engage 75/65 Series.

Poly Savi 8200 Office for Hybrid Work

Many organizations have deployed the Poly Savi 8200 Office. However, due to the Savi headset and base, phone interface cable or EHS cable connected to their desk phone, USB cable connected to their work computer, and AC power supply that’s part of the spaghetti of cables under their workstation, it’s not really designed to be “portable”.

The Poly D200 DECT Wireless Savi Adapter can be purchased separately as an accessory to enable PC connection. They are available in in USB-A, USB-C, UC, and Microsoft variants.

To see how to pair your Savi 8200 Series headset to the D200 DECT Wireless Savi Adapter, watch video below!

The other accessory you will need is a charger for the headset or battery depending on which Savi 8200 Office headset model you have.

Jabra Engage 65/75 Series for Hybrid Work

The DECT wireless Jabra Engage 75 and Engage 65 Series are top sellers deployed in thousands of offices nationwide. Enable your Jabra Engage 75/65 or Jabra Evolve USB wireless headset to work as a corded USB device with the Jabra USB-A Cable – 14201-26 that is included with the Jabra Engage 75/65 system. The cable is black with a length of 4.9 ft/ 1.5 m. Leave the Jabra Engage base, telephone interface cable or EHS cable, and AC power supply in the office and take the headset and USB cable to work from home or from anywhere!

If you prefer to leave set up in office intact and not disconnect existing USB cable from the Engage base, buy a spare USB cable for only $23.

There is a prerequisite, you must have installed firmware version 2.0.5 or later (Jabra Direct version 4.x or later is required to install the firmware update) so you can use your Jabra Engage 65/75 wireless headset as a wired USB audio device.

Please note when your headset is connected as a wired USB audio device, call controls and the busylight feature on the headset are not supported.

See the steps to use your headset as a wired USB audio device in the video below!

If you would like to learn more about audio and video solution for the hybrid workforce, please contact us directly. As authorized partners of Poly, Jabra, Logitech, JPL, Cisco, EPOS and more, we can help your business identify solutions to support the multiple use cases across your organization.

See the steps on how to pair a Savi 8220 headset to a D200 Savi Adapter (dongle) and the steps on how to convert an Engage 75 / 65 headset to a wired USB headset in video below!

Changes in Poly Contact Center

What Changes Has Poly Seen in the Contact Center?

We are heading into a year of living and working during a global pandemic. One industry that had to make significant changes is the Contact Center space. What changes has Poly seen in the Contact Center space over this past year?

Today we are joined by Richard Kenny, Sr Product Marketing Manager – Contact Center & Unified Communications for Poly (formerly Plantronics and Polycom) to learn about what they are seeing. Below are some excerpts from our discussion. Watch the video to hear the complete discussion.

Danny: What changes has Poly seen in the Contact Center space over the past year?

Richard: This is one of those significant years where a lot of the trends that we’ve been predicting for a while have suddenly accelerated. We’ve always talked about if you move to cloud and then we started talking a little bit about when you move to cloud. For contact centers that’s turned into two different ways of looking at that. There’s hybrid working from a technology point of view. So, you’re mixing your cloud solution and your on premises solution, and then you also you’re looking at hybrid working from a location view…”

Danny: Does Poly recommend different solutions if agents are working from home vs physical contact center?

Richard: So we think that the solutions that people have got in the office will work as well at home.

Danny: What about this one? (New Savi 7300 Series)

Richard: That would be an awesome one! 30% of call centers are in some sort of financial vertical, and they have a really big focus on security.

Danny: Has Poly seen a change in use of video in contact centers?

Richard: It’s huge, is the honest answer. You know, if you could have predicted a perfect timing for the merger of Plantronics and Polycom, that would have been it. The video is taken off extensively. And that video has been seen as a really big tool for helping keep teams engaged, helping keep teams together.

Danny: Has Poly seen an increase in the need for device management?

Richard: There’s twofold reasons for wanting device management. The first one is you sent everybody home so you can’t see what they’re using anymore. The call center has said they don’t want to be big brother but they do want to guarantee the audio quality…”

Danny: Why should contact centers chose Poly?

Richard: We used to ask about remote agents and you used to ask, “How far away is your furthest away agent?” and people would say, “like 50 miles 100 miles.” We’ve managed a headset that is over 200,000 miles away. So we put the headset on the moon with Neil Armstrong. If you think your agents are far away, we’ve done it further. And what that drives in Poly is this idea of durability, reliability, and audio quality. So if you want the best of those, we’ve proved it through the moon program…

To get all the great information Richard Kenny provided that is not in this blog, watch the entire video. If you would like to schedule a proof of concept or pilot of Poly solutions for your contact center, contact us!

Connect Poly deskphone-only headset

How do you connect a Poly desk phone-only wireless headset to a computer?

In todays blog we show you how to connect a Poly DECT wireless deskphone-only headset to a computer using the Poly Savi 7220. You can do this with Poly (formerly Plantronics) Savi 7210, CS510, CS520, CS530, CS540 and CS545 as well. And since we have it set up, we also include a mic and wireless range test as well! Stick around until the end for a link to that video.

Let’s take this step by step:

Step 1: You will need a Poly APU-76 Adapter. It’ll look like this:

Poly APU-76 Adapter

Step 2: Plug double prong end into the back of your DECT headset base. Note: Some DECT bases may look different than the Savi 7220.

Poly APU-76 Adapter


Step 3: Plug USB end into your desired source (Example: your computer).

Poly APU-76 Adapter

Step 4: Be sure to connect AC Power Adapter to appropriate power source.

And there you go! Your Desk phone only headset can now connect to you computer. This a great solution for employees that were sent home to work and don’t have a desk phone. Again, this solution also works for the Poly 7210, CS510, CS520, CS530, CS540 and CS545.

For a tutorial, check out our video below:

This quick tutorial includes a step by step tutorial on how to connect a Poly deskphone-only headset to the APU-76, but also features a microphone test at the very end.

If you have any questions please feel free to reach out to us. Thanks for tuning in!

Poly Savi 8200 Series – 8220 and 8245. What’s better?

In this post, we test the NC mics of the Poly Savi 8240 and the 8245 UC along with Close Conversation Limiting (CCL) feature. We also include a mic test and CCL testing of the Savi 8220 headset. Do the mics perform similarly or is one better than the other? Lets take a look at the Poly Savi 8200 Series.

Poly Savi 8220 – $299.95

The Poly Savi 8200 Series delivers enterprise-grade DECT audio for a premium listening experience in two headset styles – stereo (Savi 8220) and mono (Savi 8210). The Savi 8220 delivers hi-fi stereo sound, whether you’re calling customers or colleagues or listening to music. Also, active noise canceling (ANC) blocks out background noise so you can always stay focused on what’s important.

The Savi 8210 is ideal when you need to be dialed into calls but also hear what’s going on around you. Whichever model you choose, you’ll sound your best even in noisy environments. For the most sensitive environments, you can turn up noise canceling with the close conversation limiting feature (configurable in Plantronics Hub) for additional privacy.

Features

  • Wireless multi-device connectivity
  • Noise-canceling microphone with Close Conversation Limiting
  • One-touch controls
  • Up to 13 hours of talk time
  • Flexible microphone boom
  • Voice alerts
  • Ringer in the base
  • Enjoy wireless freedom up to 590 ft/180 m

Poly Savi 8245 – $239.95

Today’s enterprise and contact center professionals work on a range of devices-from PCs and Macs to mobile phones and desk phones. The Poly Savi 8200 Office Series headset bases have 3-way connectivity-computer, desk phone and mobile phone-for convenient conferencing on up to two devices at once. And users can choose from three wearing styles: mono, stereo and convertible.

Features

  • Go wireless and enjoy the music you love with the 8245 headset
  • DECT 6.0 frequency band transmits your voice over numerous channels and gives transcendent voice and sound quality
  • Sit comfortably anywhere in your room as the 8245 offers wireless range of up to 590.6 ft
  • Great for Audio/Visual Labs, Assisted
    Listening Systems and more that have a Mono jack for non-stereo use
  • Listen to deep lows and euphoric highs with a frequency range of sound from 20 Hz-20 kHz
  • Your voice will be heard loud and clear with the boom microphone
  • These supra-aural Savi give you the comfort of portability

If you would like to see a more in depth overview of these products, check out our most recent video below. If you have any questions regarding the Poly Savi 8200 family, please reach out to one of our sales reps at; 1-800-749-3160 or sales@calloneonline.com. Thanks for tuning in!

What Replaced Poly Savi 400

What Replaced the Poly Savi 400 Series?

The Poly (formerly Plantronics) Savi 410, 420, 430, 440 and 445 are End of Life (EOL). Their last order date was June 9, 2020 and last ship date was August 9, 2020 or while supplies lasted. In this blog and video, we show what replaced the Poly Savi 400 series and provide differences and similarities.

The Savi 410

Features
MSRP: $199.95

  • With the wireless Digital Enhanced Cordless Telecommunications technology, answer your calls remotely while multitasking around the workplace
  • Sit comfortably anywhere in your room as the W410 offers wireless range of up to 300 ft
  • Great for Audio/Visual Labs, Assisted Listening Systems and more that have a Mono jack for non-stereo use
  • Sharp looking over head design will give you a comfortable fit
  • Boom mic lets you chat with your friends & family on Skype and on multiplayer network games
  • The supra-aural aka on-ear headset features DECT wireless technology

The Replacement – Savi 8210 UC

Features
MSRP: $299.95

  • Wireless multi-device connectivity
  • Flexible microphone boom
  • Noise-canceling microphone with close conversation limiting
  • Voice alerts
  • One-touch controls
  • Ringer in the base
  • Up to 13 hours of talk time
What Replaced Poly Savi 400
Part NumberModel DescriptionReplaced ByReplacement Part NumberReplacement Model Description
84008-03W420,SAVI,OTH BIN,UC,DECT 6.0,NA209215-01Savi 8220 UC, S8220 C USB-A, D200 USB-A, OTH, STEREO, DECT 6.0, NA
84008-04W420,SAVI,OTH BIN,UC,DECT,E+A,AUS/NZ209215-02Savi 8220 UC, S8220 C USB-A, D200 USB-A, OTH, STEREO, DECT, UK/EURO/AUS/NZ
84008-01W420-M,SAVI,OTH BIN,MSFT CERT DECT 6.0,NA209214-01Savi 8220 UC, S8220-M C USB-A,D200 USB-A,OTH,STEREO,MST CERT, DECT 6.0, NA
84008-02W420-M,SAVI,OTH BIN,MSFT CERT DECT, E+A, AUS/NZ209214-02Savi 8220 UC, S8220-M C USB-A, D200 USB-A, OTH, STEREO, MSFT CERT, DECT, UK/EURO/AUS/NZ
84007-03W410,SAVI,OTH MON,UC,DECT 6.0,NA209213-01Savi 8210 UC, S8210 C USB-A, D200 USB-A, OTH, MONO, DECT 6.0, NA
84007-04W410,SAVI,OTH MON, UC, DECT, E+A, AUS/NZ209213-02Savi 8210 UC, S8210 C USB-A, D200 USB-A, OTH, MONO, DECT, UK/EURO/AUS/NZ
84007-01W410-M,SAVI,OTH MON,MSFT CERT,DECT 6.0,NA209212-01Savi 8210 UC, S8210-M C USB-A, D200 USB-A ,OTH,MONO, MSFT CERT, DECT 6.0, NA
84007-02W410-M,SAVI,OTH MON,MSFT CERT,DECT,E+A,AUS/NZ209212-02Savi 8210 UC, S8210-M C USB-A, D200 USB-A, OTH, MONO, MSFT CERT, DECT, UK/EURO/AUS/NZ
82396-11W430,SAVI,OTE,DECT 6.0,NA206110-101VOYAGER 5200 UC,B5200,WW
82396-12W430A,SAVI,OTE,DECT,UK/EURO/AUS/NZ206110-101VOYAGER 5200 UC,B5200,WW
82397-12W430A-M,SAVI, OTE, DECT, UK/EURO/AUS/NZ206110-101VOYAGER 5200 UC,B5200,WW
82397-11W430-M,SAVI,OTE,DECT 6.0,NA206110-101VOYAGER 5200 UC,B5200,WW
203946-01W440,DECT 6.0,NA211200-01Savi 8240 UC, S8240 C USB-A, D200 USB-A, CONVERTIBLE,
DECT 6.0,NA
203946-02W440A,DECT,UK/EURO/AUS/NZ211200-02Savi 8240 UC, S8240 C USB-A,
D200 USB-A CONVERTIBLE, DECT, UK, EURO,AUS,NZ
203947-02W440A-M,DECT,UK/EURO/AUS/NZ211201-02Savi 8240 UC, S8240-M C USB-A, D200 USB-A, CONVERTIBLE, MOC, DECT,UK, EURO,AUS,NZ
87622-02W440A-M,SAVI LITE,CONVERTIBLE,MICROSOFT, UK,EURO,AUS/NZ211201-01No Replacement
203947-01W440-M,DECT 6.0,NA211201-01Savi 8240 UC, S8240-M C USB-A, D200 USB-A, CONVERTIBLE, MOC, DECT 6.0,NA
203948-01W445, U-TT, DECT 6.0 NA211203-01Savi 8245 UC,S8245 C USB-A,D200 USB-A,UNLIMITED TT,CONV,DECT 6.0,NA
203948-02W445A, U-TT, DECT, UK/EURO/AUS/NZ211203-02Savi 8245 UC, S8245 C USB-A, D200 USB-A, UNLIMITED TT, CONV, DECT, UK,EURO,AUS,NZ
203949-01W445-M, U-TT, DECT 6.0, NA211204-01Savi 8245 UC, S8245-M USB-A, D200 USB-A, UNLIMITED TT, CONV, MOC,DECT 6.0,NA
203949-02W445A-M, U-TT, DECT, UK/EURO/AUS/NZ211204-02Savi 8245 UC, S8245-M USB-A, D200 USB-A, UNLIMITED TT, CONV, MOC,DECT,UK,
EURO, AUS,NZ
203949-03W445-M, U-TT, DECT 6.0, NA, EXXONN/ANo Replacement

Flexible connectivity
Today’s enterprise and contact center professionals work on a range of devices—from PCs and Macs to mobile phones and desk phones. Savi 8200 Office Series headset bases have 3-way connectivity—computer, desk phone and mobile phone—for convenient conferencing on up to two devices at once. For those wanting computer connectivity only, the Savi 8200 UC Series is the ideal choice.

Better Wireless Conversation

People sound their best, even in noisy environments, wearing DECT™ stereo headsets with active noise canceling to block out noise around the speaker. For sensitive conversations, where extra privacy is needed, they can turn up the Close Conversation Limiting feature.

Stay Charged. Take it further.

Savi 8200 Office and UC Series headsets are ready when needed with up to 13 hours of talk time on a single charge and a hot swappable battery for unlimited talk time. Everyone can move, multitask and get more done. Convenient voice prompts notify them of mute status, wireless range limit and more.

There are a lot more changes and replacements to the Savi 400 family. Want to see all of what replaced Poly Savi 400? Check out our latest YouTube video below and subscribe to our Youtube channel. Plus, check out additional Poly solutions here.

Thanks for tuning in!

What Replaced Plantronics CS500 Series

What Replaced the Plantronics CS510, CS520 and CS530?

The Poly (formerly Plantronics) CS510, CS520, and CS530 products are end of life (EOL). The last order date was May 15, 2020 and the last ship date was July 15, 2020 or while supplies last. What replaced the Plantronics CS500 Series? In this blog we look at the Poly Savi 7210, 7220 and Voyager 5200 Office with 1-way base! The CS540 is still currently an active and available item.

CS510 to the 7210

CS510 Specs:

  • Enjoy wireless freedom with CS510-XD headset
  • Stay connected smoothly with a wireless range of 350 ft
  • Listen to your tape recordings or use them when listening to telephone calls on Skype with these mono sound headset
  • Listen to your favorite music with this over-the-head design headset
  • Your voice will be heard loud and clear with the boom microphone
  • Circumaural design provides optimum comfort and noise isolation
  • 8 hours of talk time

Savi 7210 Specs:

  • Noise-canceling microphone
  • Flexible microphone boom
  • Up to 12 hours of talk time
  • Built-in audio protection
  • Universal base
  • Dedicated mute button
  • Universal fit headband
  • Freedom to move: Give workers more flexibility and confidence with up to 120 m/400 ft of range from base
  • Desk phone compatibility: Compatible with over 800 analog and IP desk phones
  • DECT™ adaptive power: Optimize range, save power, and maximize office space with a DECT™ adaptive power system that automatically adjusts wireless signal strength based on distance from base
  • Simple 4-headset conferencing: Make collaboration easier, with conferencing of up to 4 headsets on a single base
What Replaced Plantronics CS500 Series
Part NumberModel DescriptionReplaced ByReplacement
Part Number
Replacement Model Description
84691-01CS510,OTH,MON,DECT 6.0,NA213010-01Savi 7210 Office, S7210 D, OTH, MONO, DECT 6.0, NA
84691-02 CS510A,OTH,MON,DECT,EU213010-02Savi 7210 Office, S7210 D, OTH, MONO, DECT, EU
84691-03CS510A,OTH,MON,DECT,AUZ/NZ213010-03Savi 7210 Office, S7210 D, OTH, MONO, DECT, AUS/NZ
84691-11CS510,W/HL10,OTH,MON,DECT 6.0,NAN/ANo replacement
88697-01CS510,AVAYA GMBH 4.999.137.605N/ANo replacement
84692-01CS520,OTH,BIN,DECT 6.0,NA213020-01Savi 7220 Office, S7220 D, OTH, BIN, DECT 6.0, NA
84692-02CS520A,OTH,BIN,DECT,EU213020-02Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU
84692-03CS520A,OTH,BIN,DECT,AUS/NZ213020-03Savi 7220 Office, S7220 D, OTH, BIN, DECT, AUS/NZ
88698-01CS520,AVAYA GMBH 4.999 137.606N/ANo replacement
201941-01Plantr. Headset CS520213020-02Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU [these are standard non-OEM specific parts]
205729-01PLANTRONICS DECT
HEADSET,CS520,W/BASE
213020-02Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU [these are standard non-OEM specific parts]
84692-11CS520,W/HL10,OTH,BIN,DECT 6.0,NAN/ANo Replacement
86305-01CS530,OTE,DECT 6.0,NA212722-01VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,NA
86305-02CS530A,OTE,DECT,EU212722-05VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,EMEA
86305-03CS530A,OTE,DECT,AUS/NZ212722-08VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,ROW
86305-11CS530,OTE,DECT 6.0,NA212722-01VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,NA
86305-11CS530,W/HL10,OTE,DECT 6.0,NAN/ANo Replacement
89254-01PLANTRONICS DECT
HEADSET,CS530,W/BASE
212722-05VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,EMEA

Want to see the full Plantronics comparison and what replaced Plantronics CS500 Series? Check out our latest video below where we break down each replacement. If you have any questions about these products, please feel free to reach out to our sales reps at; 1-800-749-3160, contact us or email us at sales@calloneonline.com

Comparing The Best Headsets

Comparing The Best Headsets

This is a big one! In this post, we’re comparing the best headsets and testing the microphone audio quality of these heavy hitters: Bose Noise Cancelling Headphones 700 UC, EPOS Adapt 660, Jabra Evolve2 85, and Poly Voyager 8200 UC!

With more people working from home as well as the rise of remote learning, the ability for the headset wearer to block out surrounding noise via ANC speakers has become very important. Typically, the best ANC (Active Noise Canceling) comes from headphone style headsets. Additionally, they need to be compatible with leading business collaboration platforms from Microsoft, Zoom, Cisco, Google, and more!

The challenge? When comparing the best headsets, how well do the mics perform in a noisy home office environment?

Product Information

SIMILARITIES AND DIFFERENCESBose 700 UC Comparing The Best Headsets

BOSE 700 UC

EPOS Adapt 660 Comparing The Best Headsets

EPOS ADAPT 660
Jabra Evolve2 85 Comparing The Best Headsets


JABRA EVOLVE2 85
VOYAGER 8200 UC
POLY VOYAGER 8200 UC
UC Certified✔️✔️✔️✔️
ANC✔️✔️✔️✔️
Padded Headband✔️✔️✔️✔️
Bluetooth 5.0✔️✔️✔️✔️
MSRP$449$439$429$379
Weight9oz8oz10oz10.1oz
Battery Life20hrs30hrs37hrs20hrs

This graph demonstrates the features, pricing, and weight of each headset:

So Which is the Best? Unfortunately, there is no “best headset”. However, there is a best headset for you. What is your use-case? Where are you working? How are you working? If you want more information on choosing the best headset, check out this video we made, highlighting the key points for choosing a headset:

In this video we do our best to nail the information, and get the details, facts and figures out as smooth as possible comparing the best headsets based on microphone audio quality. This is a non-biased review of the Bose Noise Cancelling Headphones 700 UC, EPOS Adapt 660, Jabra Evolve2 85, and Poly Voyager 8200 UC.  If you have any questions regarding these items, please, feel free to reach out to us and check out our other videos on Youtube and subscribe. Enjoy the video below!