Tag Archive for: Jabra

Bluetooth Headsets Hybrid Work

My Top Picks for UC Bluetooth Headsets for Hybrid Work or Work from Anywhere

In our blog, Questions to ask when selecting audio and video devices for Hybrid Work we learned that organizations should understand if their team members setup is the same in their home as in their office.

If your team members use a computer (softphone) and mobile devices in both locations, here is a list of my top picks for UC Bluetooth Headsets for Hybrid Work, Work from Home, or Work from Anywhere. All models listed are compatible and/or certified with all major business communications and collaboration platforms to include Microsoft Teams, Zoom, Cisco and more. All these headsets will pair to your mobile device via Bluetooth and your computer via included USB dongle. Check out this video below on Why you need a USB dongle:

UC Bluetooth Headsets with ANC Speakers

Based off my personal tests and our YouTube Channel viewer comments and feedback, here are my top picks based off overall audio quality, compatibility, ease of use, comfort, & portability. In no specific order:

You can find a complete list of ANC Headset Solutions from Poly, Cisco, EPOS, Jabra, Logitech, and Bose here.

Discreet UC Bluetooth Headsets

If you are looking for a discreet UC Bluetooth headset, here are some you may want to consider.

Poly Voyager Focus 5200 Bluetooth Headsets Hybrid Work

Budget-Friendly UC Bluetooth Headsets

If you are looking for a no-frills, get the job done, UC Bluetooth headsets starting at $159.95 USD, look at these options available in single or dual ear headband wearing styles from Poly and Jabra. Both series support corded USB mode if you forget to charge headset or are experiencing Bluetooth density problems. To help keep you productive and uninterrupted, both offer online indicator/busy lights to show you are in a call. Carry cases are included with all models to make it easy to transport between locations.

See the complete list of UC Bluetooth headsets designed for computer and mobile phone here!

If you would like to learn more about Hybrid Work audio and video devices for your team members, contact us directly Monday through Friday, 8 am – 5 pm ET at 1-800-749-3160 or fill out this form! Don’t forget to ask about our Agent in a Box Service that can help simplify deployments by shipping all the components your employees in need in a single box right to their doorstep anywhere in the US, business, or residential addresses!

DECT headsets Hybrid Work

How to use existing Poly and Jabra DECT wireless headsets for Hybrid Work

Organizations seeking to provide a consistent audio experience for their hybrid workforce have a few questions they need to answer like, “Is their setup the same in their home as their office? If not, what are the differences?” More questions to consider can be found in this blog: Questions to ask when selecting audio and video devices for Hybrid Work.

I will share a couple examples of how to convert headsets you may be using today into a hybrid work solution for audio. Starting with the Poly Savi 8200 Office Series and ending with the Jabra Engage 75/65 Series.

Poly Savi 8200 Office for Hybrid Work

Many organizations have deployed the Poly Savi 8200 Office. However, due to the Savi headset and base, phone interface cable or EHS cable connected to their desk phone, USB cable connected to their work computer, and AC power supply that’s part of the spaghetti of cables under their workstation, it’s not really designed to be “portable”.

The Poly D200 DECT Wireless Savi Adapter can be purchased separately as an accessory to enable PC connection. They are available in in USB-A, USB-C, UC, and Microsoft variants.

To see how to pair your Savi 8200 Series headset to the D200 DECT Wireless Savi Adapter, watch video below!

The other accessory you will need is a charger for the headset or battery depending on which Savi 8200 Office headset model you have.

Jabra Engage 65/75 Series for Hybrid Work

The DECT wireless Jabra Engage 75 and Engage 65 Series are top sellers deployed in thousands of offices nationwide. Enable your Jabra Engage 75/65 or Jabra Evolve USB wireless headset to work as a corded USB device with the Jabra USB-A Cable – 14201-26 that is included with the Jabra Engage 75/65 system. The cable is black with a length of 4.9 ft/ 1.5 m. Leave the Jabra Engage base, telephone interface cable or EHS cable, and AC power supply in the office and take the headset and USB cable to work from home or from anywhere!

If you prefer to leave set up in office intact and not disconnect existing USB cable from the Engage base, buy a spare USB cable for only $23.

There is a prerequisite, you must have installed firmware version 2.0.5 or later (Jabra Direct version 4.x or later is required to install the firmware update) so you can use your Jabra Engage 65/75 wireless headset as a wired USB audio device.

Please note when your headset is connected as a wired USB audio device, call controls and the busylight feature on the headset are not supported.

See the steps to use your headset as a wired USB audio device in the video below!

If you would like to learn more about audio and video solution for the hybrid workforce, please contact us directly. As authorized partners of Poly, Jabra, Logitech, JPL, Cisco, EPOS and more, we can help your business identify solutions to support the multiple use cases across your organization.

See the steps on how to pair a Savi 8220 headset to a D200 Savi Adapter (dongle) and the steps on how to convert an Engage 75 / 65 headset to a wired USB headset in video below!

Questions to ask when selecting audio and video devices for Hybrid Work

As businesses settle into the new normal, some are adopting hybrid and flexible work models where teams and departments split between working remotely and working in office. Models will vary depending on organization.

Due to the massive surge in demand for USB audio and video devices the first few months of the pandemic, established leading brands had a hard time keeping up. Many organizations and people purchased audio and video devices from lesser-known brands and vendors.

Companies are now beginning to establish audio and video device standards after a year of dealing with “whatever was in stock”. Supply Chain is ramping back up and the leaders in the personal business audio and video device space have product flowing once again.

Organizations are looking for high-quality devices that are durable, reliable, easy to set up and use, and are compatible across the major business communications and collaboration platforms. Some IT Teams are also looking into device management software to help them monitor and manage devices remotely.

When it comes to selecting audio and video devices for your team members, it is critical to understand the individual users’ role and their environments. Here are some questions you should be asking:

  • Where will they be working? In the office? At home? A combination?
  • What are the noise levels? Quiet, standard Office, Loud? Check out our What’s the Decibel Level Blog and Video.
  • What will they be connecting to? Desk phone (brand & model), Computer, Mobile device, a combination of those, other?
  • If computer (Windows or MacOS, USB-A or USB-C), what communications and collaboration platforms are being used? What is the primary voice platform? Check out this blog and video on What’s the difference between UC and MS Headsets!
  • Is their setup the same in their home as their office? If not, what are the differences?
  • Will they get a set of audio and video devices for each location or are they expected to transport to and from home and office?
  • If at home and their audio or video device breaks or quits working, what is the expectation? Are there plans to supply a secondary or backup device?
  • Do they have ample USB ports?
  • DECT and Bluetooth wireless headsets provide connectivity flexibility and the benefit of mobility. What’s the difference between DECT and Bluetooth and which should you select? Check out this blog and video!
  • Do your IT teams need the ability to monitor and manage devices? Device manufacturers like Poly, Logitech, Jabra and others offer device management software solutions
Jabra Direct Xpress Selecting Devices for Hybrid Work

Authorized partners like Call One, Inc. with over 34 years of experience and a nationally certified Women’s Business Enterprise and Woman Owned Small Business can help narrow down your audio and video device choices. We work hand in hand with all the leading brands to include Poly, Jabra, Logitech, Yealink, JPL, EPOS, and more. Together we can develop customized solutions for your teams wherever they work. You can also take advantage of our Agent in a Box service and have the required components packed in one box delivered to the office or to individual residential addresses nationwide.

Contact us to schedule a free consultation to help you select the right audio and video devices for your organization!

Jabra Evolve2 30 | Outstanding Noise Canceling Headset

In today’s work from anywhere landscape, the Jabra Evolve2 30 is engineered to keep you productive. The headset is lightweight, portable, reliable, and comfortable. With the Evolve2 30, your team can look forward to outstanding calls, superior audio, all-day comfort and noise isolation for instant concentration anywhere.

The Evolve2 30 series is available in USB-A or USB-C, with single or dual ear headband wearing styles and UC or Microsoft Teams variants. There’s an integrated Busylight that turns on automatically when you’re on a call, and you can turn it on manually to signal ‘do not disturb’ mode. But how well does the noise cancelling mic perform? Stick around until the end for a link to our review video.


Jabra Evolve2 30 Features

  • Lightweight USB Business Headset available in UC and MS Teams Variants
  • Plug-and-play connectivity to your computer or mobile device via USB-A or USB-C
  • 2 built-in Microphones filters 12% more background conversation noise for clear, collaborative calls.
  • Integrated Busylight
  • 28mm Speakers for outstanding audio.
  • Future-proof tech that gets better with age thanks to an advanced digital chipset.
  • Noise Isolating Design
  • Reinforced Steel Headband Slider
  • Cable length – 1.5 m / 4.9 ft

Danny’s Opinion on the Jabra Evolve2 30 Series

I was thoroughly impressed with the latest addition to the Jabra Evolve2 Series of headsets and would recommend to anyone looking for a great value on a high-quality USB headset. The Jabra Evolve2 30 is great for use to work from anywhere including contact centers, work from home and in the office. Based on the low cost, light weight, comfort, strong audio performance, and compatibility across all major communications platforms, it’s a winner. The noise canceling mic performance of the Evolve2 30 was so impressive I will be creating another video comparing it to the older Evolve 30 II and new Evolve2 40. For now check out the video below to hear for yourselves how well it performed.

If you would like to discuss deploying Jabra Evolve2 30 in your business, contact center or home office, contact us!

Contact Center Headset Solutions

Contact Center Headset Solutions for 2021

It’s been a year since the first stay-at-home orders were issued here in the US. I remember how incredibly easy it was for Call One, Inc. and our sister company Hello Direct to transition from in-office to working from home because we had invested in cloud platforms for our ERP/CRM and business communications and collaboration platforms. We’re looking at the best contact center headset solutions for 2021.

8x8 Contact Center Difference Between UCaaS CCaaS Contact Center Headset Solutions

Our businesses utilize 8×8 as our primary voice and UCaaS platform however, we also use Microsoft Teams, Zoom, Cisco Webex, and other collaboration platforms to communicate with our customers, partners, and vendors. Our team has access to pretty much any headset they would like. Many of our team members are using the Poly Voyager Focus UC (MSRP $299.95, currently only $199.95). It was great in our open office environment, and it’s also a great solution in their home office environments. It provides ANC speakers, compatibility with all major business communications and collaboration platforms, wireless connectivity to their computer and mobile device, and up to 12 hours of talk time which is more than enough to cover an 8hr workday. Shop all Poly Voyager Focus Series Here!

For this blog I’m focused on Contact Center Headset Solutions that are available from the leading manufacturers: Poly (formerly Plantronics + Polycom), Jabra, EPOS, Cisco, and JPL.

Compatibility

Poly, Jabra and EPOS are the current leaders globally in the contact center headset solutions space for a reason. Poly has been in the call center/ contact center space since the 1960’s and Jabra is a subsidiary of the GN Group that’s been around for over 150 years. These leaders have deep relationships and integration with all leading contact center on-premise and cloud platforms like Avaya, Cisco, Genesys, NICE inContact, Amazon Connect, 8×8, Five9, talkdesk, twilio, and more!

Flexibility – Wearing Styles, Corded and Wireless

Headset Wearing Styles – Headsets are available in a variety of wearing styles to include: Single or Dual Ear Headband Style, Over the ear, Neckband (behind the neck) and Convertible options that include multiple wearing styles with a single sku (Headband, Over the ear, Neckband, other).

USB Corded Headsets – As many contact centers shift to cloud-based platforms, there has been an increased demand in USB corded headsets. Manufacturers have developed headsets with USB-A and USB-C connectivity as well as offer UC and Microsoft Teams certified models. Look at available corded USB headsets from Jabra, Poly, Logitech, Cisco, JPL, EPOS and Yealink here!

QD Corded Headsets – Headsets that terminate in a QD or Quick Disconnect (Easy Disconnect for EPOS Headsets) allow agents to change out interface cable to support connectivity to a desk phone, computer, dispatch console, turret and more. There is not a universal cable that allows you to connect a headset to all phones, computers, and consoles. An authorized headset vendor like Call One, Inc. can provide compatibility and help you choose the right interface option.

Wireless headsets today offer a ton of flexibility. They utilize DECT and/or Bluetooth to support multiple connectivity options and provide you freedom to move about your workspace.

The preferred wearing style for most contact center agents is single or dual-ear headband style like the new JPL Element TT3 Avant Monaural and Binaural options that have QD (Quick Disconnect) feature that allow agents to change out interface cable to support connectivity to a desk phone or computer.

Contact Center Headset Solutions
Jabra Engage 50 series

The Jabra Engage 50 series are headsets designed for the digital contact center. The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. A unique, 3 microphone system with intelligent noise-cancelation filters our background noise and breathing sounds, giving callers a superior experience. For greater efficiency and call control, pair with the Jabra Engage Link. The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.

Contact Center Headset Solutions Blackwire

The Poly Blackwire Series offer a broad range of solutions that include ANC speakers, USB-A, USB-C, and 3.5mm Connectivity options, UC and Microsoft Teams certified variants, and headset models that align with all budgets. From the entry-level Blackwire 3200 and 3300 Series all the way to the Poly Blackwire 8225 that includes Hybrid Active Noise Canceling (ANC) speakers and microphone that is Noise canceling with Acoustic Fence Technology and meets Microsoft Teams Open-Office certification levels. Check out this video below showcasing Poly Blackwire 8225 vs Barking Dog!

https://youtu.be/cr5ILr2HrhU

Pre-and Post-Sales Support

All leading headset manufacturers along with their authorized partners like Call One, Inc. and Hello Direct understand the challenges of the contact center. Together we can work to support Proof of Concept or Pilots that allow you to thoroughly evaluate headset solutions before you make a purchasing decision. Additionally, for those contact centers looking to deploy wireless headsets, select brands offer Wireless Density Surveys to determine which wireless headsets and how many you can deploy.

Call One, Inc. offers Agent in a Box service to help simplify deployment of headsets nationwide by including all the required components in one box. We can ship headsets to your contact center agents wherever they are (Business and/or Residential addresses in the US). Learn about how Agent in a Box helped one organization deploy thousands of EPOS SC230 & SC260 Headsets, CAVA31 phone cable and ED01 USB Adapters here!

Warranty Service – Most Contact Center headsets include a 1-3 Year Warranty depending on brand and model. In-Warranty Service is available directly from the manufacturers.

Full Line of AccessoriesSave money and Increase the life of your headset by replacing accessories like ear cushions, mic screens, voice tubes, wireless headset batteries, and more!

Wireless Headset Accessories

Corded Headset Accessories

Headset Management Software

 As Contact Centers shift to working remotely, a robust CCaaS solution like available from 8×8 is becoming critical, as well the ability to monitor and manage headsets remotely. Most IT leaders understand that you need more than the ability to push out software and firmware updates. Headset Management Software continues to evolve. Today, headset software from select partners allows you to monitor, manage and maintain your headsets. IT can help troubleshoot and fix issues remotely as well as manage deployment and inventory effectively. But there’s so much more! Contact Center customers can improve the customer experience by leveraging the power of analytics to influence business results with unique data captured directly from the headset. Please contact us to learn more about current headset management software.

Poly Lens

 Other Contact Center Services

Call One, Inc. can support contact centers of all sizes. Global Contact Centers may have additional services available directly through the manufacturers depending on size and global footprint. Contact us directly to see if you qualify!

Trade-In Programs – To help simplify the deployment of new headsets, trade-in programs are sometimes enabled to leverage existing headsets by assigning them a dollar amount and using that as a credit towards the purchase of new. Contact us to see if you qualify!

Eprocurement – Our in house Ecommerce team can integrate with your existing purchasing platforms and even help to develop and manage CIF and PunchOut catalogs to help simplify access to the headsets and full line of accessories you need. Contact us to learn more!

Budget Optimization Program – Call One, Inc. offers convenient monthly payment options for your contact center headset needs. We understand the value of positive cash flow and provide equipment financing options to help you make the most of your budget. Contact us to see if you qualify!

CCaaS Solutions – Call Center as a Service (CCaaS) solutions enable you to architect a customer experience that will leave your customers pleased and feeling good about interacting with your brand when they call. They enable a more dynamic business with on-demand scalability, global reach, and easy, out-of-the-box integrations into the widely used software that makes your business run. Contact us to learn which CCaaS provider is best for your Contact Center!

Conclusion

2021 marks 34 years of servicing customers. In the beginning we served primarily call centers and dispatch centers with Plantronics, GN Netcom, ACS and Unex headsets. Today, the contact center manages multiple channels of communications with customers that includes email, social media, chat, voice and increasingly, video. Our long term and very strong relationships with the leading brands and providers give us an additional layer of support when it comes to helping meet your contact center headset solutions needs. If you would like to learn how we can help your contact center, contact us today!

Jabra Evolve2 85 Definitive Mic Test | Boom Up or Down?

On our YouTube channel, we have several videos featuring the Jabra Evolve2 85 however, viewers have asked for definitive mic up and mic down test to settle once and for all which sounds best. Additionally, we’re asked if there is difference if paired via Jabra Link 380 dongle or directly via Bluetooth to laptop. We test that as well! Stick around until the end for a link.

Features

Evolve2 85 Comes in MS and UC Variants: MS – $449.99 UC – $449.99

  • Stereo Binaural Headset with USB-C dongle
  • Digital hybrid Active Noise Cancellation (ANC)
  • Up to 37 hours battery life
  • Over-the-ear wearing style
  • 10-microphone technology
  • Microsoft Teams Version

We set out to create instant quiet, anywhere. The result is a world-class professional headset with cutting-edge digital hybrid Active Noise Cancellation (ANC), powered by our most advanced digital chipset ever, and designed for incredible noise isolation; just put it on for instant immersion in your thoughts. It’s time to change the game. Welcome to the new standard.

Our Thoughts

After testing the Evolve2 85 with connection to the wireless dongle (boom mic up and down) Danny Hayasaka’s professional opinion is the following:

“My vote is mic down, connected to the USB dongle.”

Short and sweet and to the point, Danny!

If you have questions please feel free to reach out to us. Also, if you’re interested to see how this headset preforms, check out our YouTube video where we test different Evolve2 85 scenarios:

USB Dongle versus Pairing Headset

Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?

This is a frequently asked question on our channel so we decided to reach out to Jabra, Poly and EPOS for their response. While you can pair your headset directly to your PC or Mac, the primary reason to use a dongle is call control. Using the pre-paired dongle will support the headset user the ability to answer and end calls via headset controls vs platform GUI. Other reasons to use a USB dongle versus pairing headset to Bluetooth are improved audio quality, increased roaming range, and overall user experience.

Here is what they had to say:

Jabra

Using the included Jabra Link Bluetooth adapter with your Jabra device will ensure the following functionality:

  • Integration with computer softphone and software support with Jabra Direct
    Full integration between a Jabra device and a computer softphone usually works only when combined with a Jabra Link Bluetooth adapter. Connecting to a computer without a Jabra Link Bluetooth adapter may provide audio capability in the device but not call control for answering and ending calls.
  • Bluetooth range
    Jabra devices obtain the best possible range when they are used with a Jabra Link Bluetooth adapter and not the built-in Bluetooth in a computer. Bluetooth performance of a computer is usually limited to a range of 2-5 meters/ 6-50 feet in a typical office environment.
  • Factory pairing and installation
    The Jabra Link Bluetooth adapter and Jabra device come pre-paired in the box. The Jabra Link Bluetooth adapter supports plug-and-play functionality, without needing to install separate software drivers on the computer.
  • Identification as a soundcard
    When pairing with the Jabra Link Bluetooth adapter, the device is identified by the computer operating system as a soundcard and can be used for all audio purposes. If a device is paired with the built-in Bluetooth of a computer, the device is usually recognized by the computer as a headset and can only be used for communication purposes.

Poly

Why are BT600 USB bluetooth adapters needed vs. pairing the headset directly to the PC/MAC?

Poly Bluetooth UC devices are full-featured and designed for optimal user experience. To fully benefit from the advanced functionality and have the most reliable audio experience, it is required that the headset is paired via the BT600 USB Bluetooth adapter versus paired directly to the PC/MAC. Poly provides function and additional benefits through the BT600 USB adapter in the following ways:

  • PC/MAC Bluetooth systems can vary widely in design and capability. By providing a BT600 USB Bluetooth adapter, Poly can ensure a better experience because we control both ends of the wireless connection
  • The BT600 USB Bluetooth adapter functions as an audio processor, which assures the best audio experience through wideband audio support—providing the highest voice quality. If connected directly to the PC/MAC, wideband audio is not possible
  • Without the BT600 USB adapter, PC/MAC Bluetooth systems do not typically provide capability to use the call control from the headset. Calls must be managed from the PC/MAC GUI and the buttons on the headset do not function. This eliminates mobility and provides a poor user experience
  • The BT600 USB Bluetooth adapter supports Poly software which provides advanced features, customization, as well as firmware upgrade capability
  • PC/MACs typically do not support all the required Bluetooth profiles or may assign the wrong Bluetooth profile to an application. The result can be poor audio quality, loss of audio on microphone or earphone, and inconsistent operation
  • The BT600 USB Bluetooth adapters enumerates to the computer as an audio device and therefore cannot act as a USB storage device. That being said, BT600 adapters cannot be used to access data on the PC/MAC

EPOS | Sennheiser

It’s the same reason for us, along with being the key to Microsoft Certification. Both the headset and dongle together is what certifies the device for use with Teams, or Skype for users still using SFB. Using the dongle will give you improved audio performance and connectivity performance as opposed to pairing native to the machine which the BT chipset can vary and may not handle audio as well as other machines etc. This is why we recommend it for most users.

Summary

As you can see, through all three partners, they have similar options on using a USB Dongle versus pairing headset to Bluetooth. Having a USB dongle is critical for having a better sound, connection, and overall better experience. Want to learn more? Check out our latest video:

Jabra Direct Update

Jabra Direct Software and Evolve2 85 Firmware Updates!

On December 17th, 2020 a Jabra Direct and software update was released that would drastically change the layout of their famed; Jabra Direct Software. Not only did they update their software, they went ahead and updated the hardware for their Evolve2 85 series to 1.3.8. What exactly did they change? Stick around and read this blog. Also, check out our latest video below covering this topic.

Update Notes

Jabra Evolve2 85

Details

  • Updated: improved performance of earcup microphones
  • Updated: improved handling of play/pause media
  • Updated: improved sidetone level and response
  • Updated: improved HearThrough level and response
  • Performance and stability improvements

Jabra Direct Software

Windows: 5.0.17635; macOS: 5.0.17635
Details

  • Updated: user experience is enhanced with new UI
  • Updated: added support for macOS 11.x/Big Sur* and Apple M1 Chip**
  • Fixed: during a firmware update the first option in the language list was not preselected
  • Performance and stability improvements

Jabra Direct Update
Pre Update Look
Jabra Direct Update
Post Update Look

After Research and Testing

For starters, the Jabra Direct Software took a complete over haul on the previous version. The layout, color, and aesthetic is much more user friendly and pleasing to the eye (see image above). Navigation and features have greatly improved, and yes, it’s 100% free! You can download the software here depending on your operating system: Jabra Direct Windows: 5.0.17635 or Jabra Direct macOS: 5.0.17635.

As for the Jabra Evolve2 85, the biggest claim was the microphone improvement. In our test we found that the difference between the pre update and post update was virtually non-existent. Otherwise, all other patches ( improved performance of earcup microphones, handling of play/pause media, improved sidetone level and response, HearThrough level response, and stability improvements) was noticeably better.

Want to hear for yourself? Check out our latest video below where we cover the new Jabra Direct and software update for the Evolve2 85 to the 1.3.8 update. Feel free to reach out to our reps with questions you may have regarding Jabra at 1-800-749-3160 or contact us for any additional questions. Thanks for reading!

Jabra Biz 2400 II

12 Days of Call One | Day 9 | Jabra Biz 2400 II

The Jabra Biz 2400 II has a superior noise-cancelling microphone that helps eliminate background noise to give a better customer experience. In this post, we discuss the multiple BIZ 2400 II variants available to support connectivity to desk phone or computer. And of course, we test how well the NC mic performs!

Features

  • Breath-resistant microphone with noise cancellation
  • Reinforced cord and programmable buttons for USB variant
  • 40% lighter than competitors, soft pouch leatherette ear cushions, headphone padding and 360° flexible spin boom arm
  • Category best quality and the lightest in its class

The Jabra Biz 2400 was developed with one goal in mind: to be the world’s best corded contact center headset, delivering both best in class noise cancellation and acoustic shock protection, as well as the industry’s only unbreakable 360 swiveling boom and Kevlar-reinforced cord. Available in a variety of wearing styles.

The world’s best contact center headset

Jabra’s Biz 2400 was designed with one goal in mind: to be the world’s best corded contact center headset. Ultra Noise Canceling microphones ensure in-the-room call clarity. Hand-made Neodymium speakers deliver the maximum frequency response – from narrow band to IP wideband telephony and multimedia. Kevlar reinforced cords, gold plated contacts, and an unbreakable FreeSpin™ boom ensure it stands up to the most demanding environments.

Make sure your customer only hears one agent at a time

How your agents sound to your customers impacts how your brand is perceived – so giving your agents the tools to make them and your brand look good is smart business. Jabra’s Biz 2400 is designed to deliver best-in-class audio performance, no matter how loud your contact center is. Ultra Noise Canceling microphones filter out ambient noise so only your agent’s voice comes through. The flexible boom tip ensures ideal microphone placement. And PeakStop™ technology ensures loud sounds are clipped off before they can hurt your agents’ ears. The result is crystal clear conversations – and a great customer experience.

Built to keep working – no matter how much punishment it takes

The Jabra Biz 2400 II is built to keep working, no matter what your office throws at it. Only the Biz 2400 has features like Kevlar reinforced cords, gold plated contacts, and an unbreakable FreeSpin boom that ensure it can stand up to the most demanding environments.

Comfort means productivity

A comfortable agent is a productive agent – so being able to personalize the headset you’re supposed to be wearing all day is critical. This means the Jabra Biz 2400’s attention to comfort is an important productivity tool. Features like soft ear cushions, a fully adjustable headband, and a variety of wearing styles allow agents to fit the Biz 2400 to their unique wearing style – which means it stays on their heads longer. Check out our video where we take a deep dive into this product!

Jabra Evolve75 Evolve2 65

12 Days of Call One | Day Seven | Jabra Evolve 75 vs Evolve2 65

This has been a highly requested topic; what is the difference between Jabra Evolve2 65 and Evolve 75? Which one is better? We answer those questions in this video and do a quick side by side mic test! Both units are UC and Microsoft Teams certified. Both offer connectivity to PC and mobile device. Both can be used via corded USB cable if you forget to charge! Before we dive into the video, lets take a look at the Jabra Evolve75 ans Evolve2 65 and what they feature.

Jabra Evolve 75

Features

  • World-class speakers and HD voice for crystal-clear calls and music
  • Superior ANC and integrated busylight to reduce noise and interruptions and increase productivity
  • Dual Bluetooth® connectivity to two devices at the same time for calls and music and wireless range of up to 100ft/30m from your connected device

Give your concentration an added boost with the Evolve 75. If you spend a lot of time walking the corridors, the noise-isolating design of the Evolve 75 makes it a great choice, and the added boost from Active Noise Cancellation (ANC) allows you to really focus when you need to. Stop interruptions before they happen with a built-in busylight that acts as a do-not-disturb signal to your colleagues, letting them know when you’re too busy to chat. The light comes on automatically when you’re on a call, or you can also enable it manually when you’re trying to concentrate.

The Evolve 75 provides crystal-clear calls wherever you are. Professional-grade microphones and a boom arm give all of your calls over multiple UC platforms including Zoom, Microsoft Teams, Cisco and 8×8 a competitive edge with crystal-clear incoming and outgoing audio – whether you’re sitting at your desk, walking between meetings, or grabbing half an hour in a break-out room – compatibility with multiple UC platforms keeps you truly flexible.

The battery in the Evolve 75 gives you all-day freedom, and then some. With up to 18 hours of talk time, you can roam as much as you like, without ever needing to worry about running out of battery in the middle of a call. And with the optional charging stand, your headset is always fully charged and ready for the day. Be available from anywhere with dual Bluetooth connectivity that allows you to connect your headset simultaneously to both your computer and your smartphone, so wherever you wander, you don’t have to worry about missing that all-important call.

Jabra Evolve2 65

Features

  • Binaural Wireless Headset with charging stand and USB-A dongle
  • Noise-isolating design
  • Up to 37 hours battery life
  • On-ear wearing style
  • 3-microphone call technology
  • Microsoft Teams Version

Jabra Evolve2 65 can give you better calls for seamless collaboration everywhere. Jabra has made the incredible call performance of our world-leading Evolve series even better, with an advanced digital chipset that’s three times more powerful and three strategically placed professional microphones, filtering out 23% more background conversation noise from your calls. Since the Evolve2 65 is UC-certified, collaborating is easy and everyone is happy, with both their Unified Communications (UC) platform and their headset. The headset works with all leading UC platforms and is optimized for Zoom for truly seamless communication. Evolve2 65 also has an MS variant, which makes it Microsoft Teams-certified with a dedicated Teams button.

Being that the Evolve2 65 features bigger speakers, a better chipset, and brilliant audio; you’ll never miss a thing, thanks to powerful leak-tolerant 40mm speakers and Jabra’s most advanced digital chipset ever, delivering outstanding audio that always keeps you in the loop wherever you’re working from. The Evolve2 65 also brings in noise isolation like never before. When you put on your Evolve2 65, feel the noise around you instantly fade, wherever you happen to be working from. Memory foam oval ear cushions and pioneering new angled design cancels 48% more of the noise around you.

The Jabra Evolve75 and Evolve2 65 both feature a busylight, but it’s improved here on the Evolve2 65, which also helps you zone in and focus whether distance learning or working remotely. The new and improved busylight on the Evolve2 65 is four times more visible, allowing you to be seen from every angle, for even fewer interruptions. So, wherever you need to work from today, at least you know you can work in peace. The Evolve2 65 is enhanced for all-day comfort. With soft leatherette ear cushions and a lightweight, flexible design, the headset is engineered to be comfortable enough to wear all day – from the first call of the day, to the last run-through with your boss before tomorrow’s presentation.

Taking it to the test!

Now that you’re up to speed, lets talk about the test. There are a ton of similarities and differences between these two headsets, but which one comes out on top, the Jabra Evolve75 or Evolve2 65? Their output is nearly identical but choosing which one is based solely on your use case. Are you looking for more comfort? Go with the Evolve2 65. Do you want active noise canceling? Go with the Evolve 75. If you need more information on these products click the link below. This video should help you narrow down your decision: