Tag Archive for: hybrid work

My Favorite Home Office Technology

My Favorite Home Office Technology – The evolution of our home office from March 2020 to November 2022

As we head into the 2022 Holiday Season, I wanted to share my favorite home office technology! But first, let’s rewind to March 2020. March 2020 was the first month for most office workers to start their work-from-home journey. Reminder at the time, it was only going to be temporary. My wife and I are empty-nesters, and I was fortunate to have a dedicated home office. My wife set up her workstation on our dining room table. We all know two weeks turned into months and months into years. We have made several changes to our work-from-home environments over that time.

As a Director of Human Resources, it became impractical for my wife to remain at the dining room table. She often deals with sensitive information and needs to keep it private. After two weeks, she purchased a small desk and moved into our guest bedroom. Over time, we replaced the bedroom furniture and carpet with proper office furniture and vinyl plank floors. We converted the guest bedroom into a real home office.

Many of the changes I made are not immediately visible or noticeable. I added a work table next to my desk to film unboxing videos, stage, and charge audio and video devices. I added shelves in my home office closet to hold the additional devices. I also made some changes to the equipment I use daily.

My Favorite Home Office Technology
My wife’s home office March 2020

I need to have an optimal home office setup to support the way I work and can be the most productive. As the Sr. Director of Marketing and Emerging Technology, I spend a lot of time testing professional-grade audio and video devices. I film videos to help people make more informed purchasing decisions. I also do standard office stuff. I review and respond to emails, IMs, and texts, take and make voice calls, join many video meetings, and work with Word, Excel, PowerPoint, Google Docs, Sheets, and other applications. My wife and I started venturing back into society and traveling again this year, so I added some new family pictures and picture frames to my home office!

Before I share our favorite home office technology, here are some changes we made to our technology and equipment, starting with my wife.

Changes to technology I’ve made in my home office:


My Favorite Home Office Technology
My home office March 2020

Since March 2020, I have tested hundreds of devices. In addition to my favorite pieces of technology, here are some devices I’ve tried recently:

    My Favorite Home Office Technology

    My Favorite Home Office Technology
    My home office November 2022

    Over the past few years, our hiring practices have shifted. We now employ team members across multiple states and cities.

    Logitech Brio

    One of my wife’s favorite pieces of technology is her Logitech Brio webcam. She states the camera helps to make her look her best compared to other cameras. I have shared several webcams with her, and she continues to stick with the Logitech Brio.

    Jabra PanaCast 20

    The Jabra PanaCast 20 has become my favorite webcam for several reasons.

    The video quality of the Jabra PanaCast 20 is excellent across all video platforms, including Microsoft Teams, Zoom, Google Meet, Webex, and more! Jabra Direct provides a Camera Controller that allows me to customize the experience. I can turn on Intelligent Zoom, so the camera focuses on whether I sit straight up or lay low in my chair. The Jabra PanCast 20 Picture-in-Picture feature is an excellent feature that allows me to share a close-up of a product. Hence, people see the details while keeping my face in the video for a more engaging experience. I use this feature frequently in our YouTube videos to show the decibel level readings while I test headset mics in loud environments.

    Manufacturers need to make their devices portable to support the growing hybrid workforce. The Jabra PanaCast 20 included carry case is a welcomed addition. Initially, it doesn’t seem like a big deal until you have to pack up your gear to work in a different location. A designated carry case makes it easier to pack up the camera and cable and protect them.

    I have tested several cameras, and the Jabra PanaCast 20 is my favorite webcam!

    Logitech Logi Dock

    The Logitech Logi Dock is our absolute favorite piece of home office technology! It is a game-changer and a must-have for anyone in a dedicated office space. There is no other device I have tested or am aware of that provides the features and functionality of the Logi Dock. TIME recently revealed its list of Best Inventions of 2022, featuring 200 extraordinary innovations changing our lives. The Logitech Logi Dock is listed as a winner in the productivity category.

    Logi Dock – One Cable to Laptop

    My wife really dislikes clutter and cables. Before the Logi Dock, disconnecting and reconnecting our laptops to head into the office was very cumbersome and inconvenient. My wife had to crawl on the floor to disconnect the power cable from the power strip, the USB-C cable from the dock, and one of her USB devices because her original dock did not have enough USB ports to support all her peripherals. I found myself in a similar situation, except I have power strips easily accessible on the top of my desk. When testing products, it was always a challenge because of the limited USB ports. I was constantly disconnecting and reconnecting USB peripherals and devices.

    The Logi Dock has a single USB-C cable that will provide power and access to all the devices and peripherals you have connected to the dock. Disconnecting and reconnecting for hybrid work is a breeze with just one cable!

    Logi Dock Ports

    Monitor ports

    • ·1 x HDMI v. 2.0 (Support up to 4K, i.e. 3840 x 2160 @60Hz HDR) 7See support page for compatibility updates
    • 1 x DisplayPort 1.4 (Support up to 4K, i.e. 3840 x 2160 @60Hz HDR) 8See support page for compatibility updates.

    Peripheral ports

    • 2 x USB-A
      • 1 x USB 3.1 Gen 1 (5Gbps) with 4.5W charging 9See support page for compatibility update
      • 1 x USB 3.1 Gen 1 (5Gbps) with 7.5W fast charging
    • 3 x USB-C
      • 2 x USB 3.1 Gen 1 (5 Gbps) with 4.5W charging 10See support page for compatibility updates.
      • 1 x USB 3.1 Gen 1 (5 Gbps) with 7.5W fast charging
    • 1 x USB-C Upstream

    Others

    • 1 x Bluetooth Sync button
    • 1 x AC power (230W, 19.5V)
    • Security slot type: Kensington security slot

    Logi Dock – Join Meetings with one touch

    One of the top features and functions of the Logi Dock is the ability to join meetings with one touch and receive ambient light notifications when a meeting is about to start! Whenever you have any scheduled events or meetings coming up, the Logi Dock begins blinking to notify you of upcoming meetings visually! All you have to do is press the button directly on top of the Logi Dock to join Microsoft Teams, Zoom, and Google Meet meetings! (I have also been able to join Cisco Webex Meetings) To access this, you integrate your Office 365 or Google Calendar via Logi Tune. It was such a hassle before Logi Dock and Calendar Integration with Logi Tune. Now I can keep working until I see those purple lights start blinking!

    Logi Dock – Mute Mic and Camera

    Mute is your friend during video meetings, especially when several people are in the meeting. It’s courteous to mute yourself if you are not the one speaking or if there are distracting noises like dogs barking, lawnmowers, or loud people around you. Logi Dock has a lovely prominent mute button on the top you can press. It lights up red when muted to let you know. Sometimes it’s necessary to turn off your camera. The camera mute is especially beneficial when your camera doesn’t have a privacy shutter. While many webcams have attachable or integrated privacy shutters, the dedicated camera mute button on the Logi Dock is very convenient and less distracting than your fingers reaching up to the camera to close the shutter.

    Logi Dock – Premium Speakerphone

    I started using the Blue Mic Yeti to record audio for our YouTube videos, and I am now using the Logi Dock! Whether you are on a call, video meeting, or listening to music, the Logi Dock audio does not disappoint. It sounds good. Like really good. We often use a separate USB speakerphone in our home offices for listening to music or for those extended meetings or webinars, and now we use the Logi Dock.

    • Custom, 55mm, neodymium audio drivers
    • Six noise-canceling microphones
    • Passive radiators for enhanced bass
    • Anti-vibration suspension system
    • Anti-vibration acoustic enclosure

    Logi Dock – Certified and Compatible

    Logi Dock is certified for Microsoft Teams, Google Meet, Google Voice, Zoom, and Tencent Meeting. It’s also compatible with common calling applications across most platforms and operating systems within your IT ecosystem. And because it’s simple for employees to set up, you can confidently deploy Logi Dock to your remote and hybrid workforce.

    Logi Dock – Beyond the Home Office    

    Whether employees are in the office, at home, or somewhere else, Logitech Sync device management software helps everyone stay connected by letting you ensure their Logitech Business devices are healthy and up to date. In addition to Logitech Meeting Room Solutions, Logitech Sync supports Logitech Personal Collaboration Devices, including Logi Dock! See the complete list of supported devices for management here.

    Logi Dock covers multiple bases

    The Logi Dock is our dock, meeting control center, and premium speakerphone. It connects our laptop to our larger displays and USB peripherals, including our two other favorite home office pieces of technology, our webcams.

    In summary

    The work landscape changed forever on March 2020. My wife and I have transformed our home offices to support the way we work. While our roles are different, our need to communicate and collaborate is similar. We both join many video meetings across multiple platforms. The Jabra PanaCast 20 and Logitech Brio provide us with excellent video quality! The Logi Docks are an entirely new productivity device category that offers many great features, including premium, professional-grade audio!

    My Favorite Home Office Technology
    My wife’s home office November 2022

    My wife and I have invested much time and money into creating optimal workspaces in our home offices. The challenge we face is that the technology in our home offices is better than our corporate office. I suspect this is true for many and one of many reasons employers struggle to get employees back in the office.

    We will probably get a dedicated Logi Dock for our corporate offices to have a consistent experience in our home and corporate locations.

    What changes have you made to your home offices?

    Contact us if you want to learn more about technology and devices for wherever you work! Call One, Inc. is a certified Woman-Owned business that has been helping people do their business better by simplifying access to communications and collaboration solutions for over 35 years!

    Online Room Configuration Guides

    Online Room Configuration Guides from Logitech, Poly, Konftel, Jabra and Yealink 

    Video conferencing and collaboration continues to expand and evolve to support the new ways of working. Microsoft Teams and Zoom are front runners; however, businesses use multiple platforms, including Webex, Google Meet, BlueJeans, GoTo, 8×8, and more.  

    Leading brands have developed online tools to help establish a starting point. It’s always best to contact a subject matter expert. Something as simple as a wrong cable or length can delay your project. Subject matter experts can help guide and ensure you get all the required components to set up an optimal video conferencing experience based on your needs and expectations. Companies like Call One, Inc. have been in the audio and video conferencing space since 2003 and can help provide the right solutions.  

    Below are the current online video conferencing selection tools available. I’ve also created short videos to help you navigate these awesome online tools!  

    Logitech Room Configurator

    Online Room Configuration Guides for Video Conferencing 

    Logitech Room Configurator 

    Walk through video:

    How it works: 

    • Answer a few quick questions about your space. 
    • What is your primary video conferencing platform? Choose the video conferencing platform your organization uses most often. 
      • Google Meet 
      • Microsoft Teams 
      • Zoom Rooms 
      • Ring Central 
    • What size room are you setting up? Choose the option that best matches the seating capacity of your room.  
      • Phone Booth (Up to 3) 
      • Huddle Room (Up to 6) 
      • Medium Room (Up to 12) 
      • Medium Plus (Up to 16) 
      • Large Room (Up to 20) 
      • Board Room (20+) 
      • U-Shaped Table (20+) 
    • Would you prefer to deploy via a dedicated video conferencing appliance, or a meeting room computer? 
      • Appliance-Based Video Conferencing Solution 
      • PC-Based Video Conferencing Solution 
    • Choose Conference Camera 
    • Add room-filling audio. – Choose from the following audio extensions to make sure everyone can hear and be heard clearly. Please note: Some items may be required based on a previous selection. Choose your meeting controller – Select a controller that directly connects to the meeting room PC or video bar, or one that is untethered from the room system. 
    • Pick optional mounting hardware and cables – These items will safely secure your meeting room devices. Please note: Some items may be required based on previous selections. 
    • Choose optional add-ons – Enhance the meeting experience with optional add-ons. 
    • Finish up by selecting your software and services 

    Poly Spaces 

    Walk through video:

    How it works:  

    • As of writing this blog, there are multiple “Spaces” to choose from, including Home Office, Education, Government, Healthcare, Office, Financial, and Mobile. However, “Office” is the only Space currently available for selection. 
       
    • Pick your Platform 
      • Poly 
      • Microsoft Teams 
      • Zoom 
    • Select Workspace 
      • 1-2 people – Focus Room – Room size 10’ x 10’ / 3.05m x 3.05m 
      • 3-5 people – Small / Huddle Room – Room size 10’ x 15’ / 3.05m x 4.57m 
      • 6-10 people – Medium Room – Room size 15’ x 20’ / 4.57m x 6.10m 
      • 11-15 people – Large Room – Room size 15’ x 28’ / 4.57m x 8.53m 
      • 16+ people – Custom / Specialty Room – Room size 20’ x 33’ / 6.10m x 10.06m  
    • When a Workspace is selected, you will have the options to review: 
      • View Cabling 
        • Room View 
        • Diagram View 
      • Check Coverage 
        • Cameras 
        • Displays 
        • Speakers 
        • Microphones 
      • Show Materials 
        • Featured Poly Hardware 
        • Poly Accessories 
        • Poly Service / Support 
      • Accessories 
        • Available Poly Accessories 
        • Available Third-Party Accessories 
      • Options 
        • List of available options by Poly or 3rd Party 
      • Download 
        • You have to option to download a pdf of the results
           

    Konftel Room Type Guide 

    Online Room Configuration Guides
    Konftel Room Type Guide

    Walk through video:

    How it works:  

    • Select a room based on a view of several different room types and sizes.  
      • Executive Office 
      • Personal Office 
      • Office Landscape 
      • Home Office 
      • Large Meeting Room 
      • X-Large Meeting Room 
      • Small 1  
      • Small 2 
      • Medium 1 
      • Medium 2 
      • Focus 1 
      • Focus 2 
      • Huddle Room 1 
      • Huddle Room 2 
      • Multipurpose Room 
    • You will see available Konftel audio and video options 
      • Explore – link to the product solution page 
      • Show Setup – Provides X-ray view of the Room and shows the cables, connectivity, audio, and video devices – Includes a legend 
        • Contents of Installation 
          • Item Numbers 
          • Accessories 
      • Link to download Data Sheet 

    Jabra Video Solutions Guide 

    Online Room Configuration Guides

    Walk through video:

    How it works: 

    • Scroll down their Business Video Conferencing page until you locate: Meeting your meeting needs – Use our configurator to help you decide which PanaCast is right for you and your business. Scroll down and click Start
       
    • Question 1 of 3 
      • What type of collaboration solution do you need? 
        • Personal Solutions 
        • Teaching Solutions 
        • Meeting Solutions 
    • Question 2 of 3 
      • Please select your platform 
        • Personal Solutions 
          • Microsoft Teams 
          • Zoom, Google, Others 
      • Teaching Solutions 
        • Microsoft Teams 
        • Zoom, Google, Others 
      • Meeting Room Solutions 
        • Bring your own laptop 
        • Teams Room 
        • Zoom Room
    • Question 3 of 3  
      • Personal Solutions 
        • Where do you work? 
          • Home Office 
          • Office Desk 
          • Co-Working Space 
      • Once you select work space, you will be provided a list of Jabra audio, video, and accessories models including highlighted Recommended solutions.  
      • Teaching Solutions 
        • Where do you work? 
          • In the classroom 
          • From home 
        • Once you select work space, you will be provided a list of Jabra solutions including highlighted Recommended solutions.  
      • Meeting Room Solutions 
        • Where do you meet? 
          • Huddle Room 
          • Medium meeting room 
          • Large meeting room 
        • Once you select a meeting space, you will be provided a list of Jabra audio, video, and accessories models including highlighted Recommended solutions.   

    Yealink Room Configurator 

    Online Room Configuration Guides

    Walk through video:

    • Click Get Started 
      • A pop-up window recommending you login or register to a Yealink Support Account to enjoy more advanced feature (export/share/project files management) 
    • Select Seat Number and Room Type of Conferencing Room 
      • Phone Room – 1-2 people – 1m x 1m 
      • Small Room – 3-7 people – 3m x 5m 
      • Medium Room – 7-12 people – 4m x 6m 
      • Large Room – 12-20 people 5m x 8m 
      • Ultra-Large Room – 20-40 people – 8m x 16m 
    • Select Core Kit to start 
      • Different options will appear on the right side of the screen 
    • Choose Your Preferred Peripherals 
      • Different options like cameras, audio, presentation tools, and other peripherals will appear on the right side of the screen.  
    • Choose your Preferred room accessories 
      • Available accessories will appear on the right side of the screen.  
    • Add Optional Mounting Hardware and Cables  
      • Depending on your selections, you will see a list of mounting hardware and cables.  
    • This is Your Room Design 
      • 3D Diagram 
      • Wiring Diagram 
        • X-Ray view of the room with hardware and cables and a legend
      • Seating Diagram 
        • Shows Camera FOV and mic pick up range 
    • Picture – SKU – Category – Description – Qty 
    • Options to: 
      • Start Over 
      • Share Save Proposal 

    Video Enable All Meeting Spaces 

    As business leaders wrestle with decisions to return to the office, remain remote or adopt a hybrid work model, the reality remains that how people work and collaborate has changed. Leading platform vendors like Microsoft and Zoom continue to evolve and introduce new features to improve collaboration regardless of whether people are in the room or remote.  

    Video conferencing device manufacturers are also evolving and developing new solutions that make it easy to video enable all meeting spaces, small to large.  

    From Your Desktop 

    Team members who join meetings from desktops have several options, including corded and wireless headsets, speakerphones, webcams, and all-in-one audio/video devices.  

    Wireless headsets are available in DECT or Bluetooth. DECT headsets offer stronger security and typically longer wireless range while Bluetooth headsets support connectivity to multiple devices. Corded USB headsets are a great option since they generally are plug-and-play and simple to use. 

    ANC headsets are a great option if you work in a noisy environment. ANC headsets include true wireless earbuds, on-ear, and over-ear options. There are also different boom mic options, from boomless mics to retractable mics.   

    USB Speakerphones can be simple or include a long list of features to support however you work. Speakerphones are an excellent alternative for whenever you don’t want to wear a headset. They are also portable, many support Bluetooth, and can connect with your computer and mobile device.  

    Webcams are available to support all use cases and budgets. Things to consider when selecting a webcam include:  

    • Compatibility with the operating system 
    • Video platforms supported 
    • Windows Hello support 
    • Video resolution 
    • Field of View (Fixed or Adjustable) 
    • Auto-Framing 
    • Auto-Focus 
    • Light Correction 
    • Built-in Microphones 
    • Privacy Shutter 
    • Mounting Options 
    • USB-A or USB-C 
    • Cable length 
    • All-in-one 
    • Warranty 
    • Additional features 
    • Price 

    Logi Dock for Desktop 

    The Logitech Logi Dock is a new category of devices. Logitech describes this as an All-in-one docking station with meeting controls and a speakerphone. Used in conjunction with Logi Tune software, you have a powerful device that allows you to join meetings across different platforms at the press of a button. The Logi Dock is a must-have to help increase productivity in your home or independent office. Watch these videos to see the Logi Dock in action! There is nothing else on the market that compares.  

    Video Enable All Meeting Spaces

    All-In-One Solutions  

    All-In-One video solutions are convenient, and an inexpensive way to video enable small to large rooms. All-In-One solutions are available as simple USB audio & video devices (imagine a big webcam with microphones and speakers) or can be used with an in-room PC or placed into Appliance mode, depending on the model. Your in-house teams can typically install these, saving money on installation fees. These solutions support the latest features available for Microsoft Teams Rooms and Zoom Rooms, including Microsoft Teams Room Front Row, Touch-enabled display solutions for Teams Rooms, Zoom Rooms for Touch, Digital whiteboarding, Zoom Smart Gallery, and more! 

    Some models have a wide range of peripherals that can be attached to enhance the collaboration experience. Peripherals include analog whiteboard cameras, touchpads, extension mics, and more!  

    Video Enable All Meeting Spaces

    All-in-One devices have extended beyond a video bar. Brands like Poly, DTEN, and Neat offer solutions that include a camera, microphones, speakers, and a display for personal and group use.  

    Contact an authorized reseller to schedule a virtual demonstration to see the solutions in action! 

    Video Bundles 

    Video bundles include all the necessary components as separate items to support placement flexibility depending on room size and configuration. Video bundles may include a camera, microphones, speakers or a camera, speakerphone (mics, speakers, dial pad), and extension microphones.  

    Some use cases require an independent speakerphone that can be used in video meetings or support voice-only calls.  

    Video bundles for personal use include a webcam+ (corded or wireless) headset or webcam + speakerphone. Video bundles are conveniently packaged in a single box to simplify deployments. Examples include the Konftel Personal Video Kit and Poly Studio P5 Kits.  

    Microsoft Teams Room and Zoom Room Bundles 

    Microsoft and Zoom have strong relationships with hardware partners who develop solutions designed to support a wide range of spaces with Microsoft Teams Rooms and Zoom Rooms licenses. It’s important to note that you must have the appropriate Microsoft Teams Rooms or Zoom Rooms Licenses and use recommended and certified Microsoft Teams Rooms or Zoom Rooms Hardware to access all the available features.  

    Logitech Video Conferencing Video Enable All Meeting Spaces

    Wireless Presentation and Conferencing  

    Some solutions support wireless content sharing and conferencing and are compatible with most of the leading video conferencing device manufacturers. These solutions allow you to wirelessly share content, turn a dedicated platform meeting room into a BYOD space or take over the USB peripherals from your laptop. Examples of these solutions include ScreenBeam and ClickShare by Barco.  

    Make it easy to join a meeting 

    There are so many options to video-enable meeting spaces of all sizes. Ultimately, it comes down to what you want team members and partners to accomplish while in that space. The easier it is to use the technology in the room, the more productive meetings will be. Make it easy for anyone in your organization to join a meeting.  

    Call One, Inc. has been in business since 1987. We entered the audio and video conferencing space in 2003. We partner with leading brands, including Logitech, Poly, Jabra, Konftel, Yealink, JPL, DTEN, Neat, and more, to help organizations video-enable all their meeting spaces so they can do their business better. How can we help?

    Audio Video Devices 2022

    Audio and Video Device Highlights for First Half of 2022 

    Device manufacturers have created solutions to support work from anywhere. We have seen several new audio and video devices for business this first half of 2022 and shared several via our YouTube Channel. In this blog, we share some highlights! 

    January 2022 

    Konftel Personal Video Kit

    February 2022

    Audio and Video Device

    March/April 2022

    • Enterprise Connect 2022 Video Playlist – This playlist features videos from the Enterprise Connect Expo Hall Floor. We focused on audio and video device brands that are compatible with all the leading enterprise communications and collaboration platforms including Microsoft Teams, Zoom, Cisco Webex, RingCentral, 8×8, GoTo, and more! We film at the booths of AVer, Biamp, DTEN, EPOS, Jabra, Konftel, Logitech, Neat, Poly, Shokz, Spracht, Targus, and Yealink. We also filmed an onsite mic test comparison video that includes eleven UC Bluetooth headsets from Poly, Jabra, Logitech, EPOS, Yealink and Shokz. 

    May 2022

    ADAPT 660 Lifestyle Office Headset Solutions Audio and Video Device
    EPOS Adapt 660
    Audio and Video Device
    • EPOS Adapt 660 AMC vs Adapt 660 (And Adapt 661) – EPOS introduced the stylish EPOS x Aston Martin F1™ Team co-branded headset. Powered by EPOS AI™ for crystal clear communication, the headset has adaptive ANC, superior stereo sound and microphones enhanced by machine learning. This is uncompromised audio for those who live life in the fast lane. How does the Adapt 660 AMC compare with the EPOS Adapt 660 and 661? 
    • Samsung Galaxy Ecosystem | Galaxy Book Pro 360 + Galaxy S22 + Galaxy Tab S8 + Galaxy Buds Pro – I share how you can increase productivity in a Windows and Android environment by utilizing Second Screen and Phone Link with the Samsung Galaxy Book Pro 360, Galaxy S22, Galaxy Tab S8 and 43” CJ890 Ultra-wide Curved Monitor. 
    • Logitech Zone True Wireless Earbuds | Certified for Microsoft Teams, Zoom, Google – Stay focused and in the zone with Zone True Wireless Bluetooth® earbuds. The certified noise-canceling mics, hybrid ANC, and immersive sound are ideal for collaboration in busy workspaces without compromising quality, productivity, or creativity. This video provides an overview of the specifications, microphone, and wireless range tests. 
    • Jabra PanaCast Meet Anywhere Bundles | Unboxing and Overview – Jabra has created four Jabra PanaCast Meet Anywhere Bundles to support Hybrid working and work from anywhere! They have combined all the necessary components and packed them in a convenient Travel Case. The versatile Jabra PanaCast camera allows you to adjust the Orientation, Field of View, Intelligent Zoom, and Image Quality (Brightness, Contrast, Saturation, Sharpness, White Balance) all from Jabra Direct. The Jabra Speak 750 is a compact premium speakerphone with two-way full duplex so both sides can hear and be heard clearly, for natural communication even when you’re all in different places. With a dedicated Microsoft Teams button to instantly connect you to your meeting, and a plug-and-play connection for all leading Unified Communication platforms, including Zoom, Google Meet, and more, it offers a seamless meeting experience with fast and powerful communication, anytime and anywhere. The plus (+) bundles include a Table Stand and a set of cable management clips to provide a clean look. 

    June 2022

    • JPL Convey Speakerphone | Overview, Speaker, and Mic Tests – The new JPL Convey is ideal for anyone wanting to talk and listen hands-free when using a softphone. The high-quality speaker is loud enough for everyone around the table to hear. Perfect for team briefings and pitches to clients. The JPL Convey is perfect for any small office or meeting room with up to 4 people. 
    • Logitech Logi Dock | Overview and Demo – The Logitech Logi Dock is an absolute game changer and has established a new category of devices. It is a docking station with meeting controls and enterprise-quality audio that simplifies personal workspaces and improves the work-from-home experience. In this video, I provide an overview and several demos, including speaker output level, how you can quickly join Google Meet, Zoom, Microsoft Teams and Webex meetings from the LogiTune app and Logi Dock, and mic and camera mute features! 
    • JPL Agora | Overview and Demo Video – The JPL Agora is a 4K Ultra HD Intelligent All-In-One Video Sound Bar with Intelligent Zoom. This simple plug-and-play video sound bar allows you to video enable focus rooms, huddle, small, and medium meeting rooms. Designed with a fully adjustable mount, the JPL Agora can be placed above a computer monitor, on a desktop, or on a wall. The JPL Agora video sound bar is simple to connect using the included USB and power cable. The USB cable offers USB-A and USB-C connectors, allowing them to connect to either USB-A or USB-C devices. The JPL Agora is designed with JPL’s plug-and-play software last approach. No software or downloads are needed on installation, and it works with all leading UC and collaboration platforms, including Microsoft Teams, Zoom, Google Meet, and Webex. 
    Audio and Video Device

    Many organizations are still deciding whether to return to the office, remain remote, or adopt a hybrid work model. Fortunately, there is no shortage of audio and video solutions to maintain communication and collaboration with team members, clients, and partners.  

    An Authorized Reseller like Call One, Inc. can provide pre-and post-sales support and is a nationally certified Women’s Business Enterprise (WBE) and Woman-Owned Small Business (WOSB), supporting your Supplier Diversity initiatives. How can we help?  

    Personal Audio and Video Devices for Hybrid Work in 2022 

    Today hybrid work means working from anywhere. The goal of business and IT leaders is to ensure their teams have a consistent experience whether they are working from home, their corporate offices, or from wherever they choose to work. Professional-grade audio and video devices can aid in providing a consistent experience.  

    Here is a list of factors business and IT leaders need to consider when selecting personal audio and video devices for their employees.  

    Workstyles / Personas 

    There are several roles or personas within an organization with different communication needs. Poly has studied workstyle evolution for nearly a decade and identified six distinct work styles, or personas, making up 92% of a typical enterprise: Office Communicator, Office Collaborator, Remote Collaborator, Flexible Worker, Road Warrior, and Connected Executive. Each persona uses a different set of communications tools. Take a look at the Get To Know Your Workforce – Personas Overview.

    Connectivity 

    Each persona utilizes different communications tools depending on their role and environment. They may need connectivity to a desk phone, computer, mobile device, or a combination. Audio devices have a wide range of connectivity options to support whatever connectivity combination your team needs. For example, teams returning to the office may require connectivity to desk phones and computers. Employees working from home may require connectivity to a laptop and mobile phone. Hybrid team members may need an audio device that supports connectivity to phones, computers, mobile devices and can easily transport between work locations.  

    Platform 

    Leading device manufacturers like Poly, Jabra, EPOS, Yealink, and others offer compatible solutions for all major platforms, including Zoom, Teams, and Webex. Some platforms like Microsoft have developed a peripherals certification program to ensure USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality, are plug-and-play, and provide an excellent experience for end-users and administrators. An authorized partner can help with compatibility and identifying which variants are best for your business. Contact us

    Environment 

    Work environments can range from corporate offices, third spaces, home offices, remote locations, or on-the-go! Noise levels will vary. Today workers can experience noise from noisy open offices, traffic, construction, lawnmowers, blenders, children, barking dogs, and more! Knowing your team members’ work environments is essential when selecting devices. Battery life may be a factor if they are somewhere without access to an electrical outlet. Video calls and meetings have become standard during the past two years. When it comes to video, good enough is no longer acceptable. Video quality expectations have increased. Multiple personal and group video conferencing solutions offer high-quality audio and video for more engaging and productive meetings. Take a look at these desktop video solutions from Cisco, Huddly, Jabra, JPL, Konftel, Logitech, Poly, Yealink, and more! 

    Fixed / Portable 

    Hybrid work has made it necessary to transport devices between work locations. The Targus 2 Office Antimicrobial Backpack is made to fit laptops between 15 to 17.3 inches, a full-sized keyboard, and whatever you need to carry! Headsets include carrying cases made of different materials depending on the brand and model. The cases are designed to hold your headset, cables, and dongle. The Jabra PanaCast 20 and the Huddly ONE Work From Anywhere Kit are two cameras that include a travel case to contain the camera and the cable for secure storage during travel.   

    One Size Does NOT Fit All 

    There are multiple roles within an organization with varying levels of communication and collaboration internally and externally. A person who seldom takes or makes calls will need a different audio device than someone with a call-intensive role. The same is true for video. Some positions require being on video presenting and sharing content regularly, while some only join weekly or once a month. The point is, one size does NOT fit all. Business and IT leaders need to consider the above topics when developing standards.  

    New Device Standards 

    The global pandemic has forever changed how, when, and where work is done. Gone are the days of controlled office environments. Organizations need new audio and video device standards. The good news is there is no shortage of options. Leading device manufacturers like Jabra, EPOS, Logitech, JPL, Poly, Yealink, and more have a broad range of solutions to support hybrid and remote work. They are also developing new solutions in response to this new normal of work from anywhere.  

    An Authorized Reseller like Call One, Inc., with over 35 years of experience and a focus on personal and group audio and video solutions, is a great choice to help you develop device standards. To help people and businesses make more informed purchasing decisions, they test most audio and video devices and share them via their YouTube Channel. Call One, Inc. also provides pre and post-sales support and can ship to commercial and residential locations anywhere in the United States. We specialize in supporting mid-market to large enterprises and are a nationally certified Women’s Business Enterprise. Contact us to learn how we can help.  

    Poly Voyager 5200 Office and UC Series – Connectivity Options

    The Poly Voyager 5200 Office and UC Series offer versatile connectivity to allow you to have professional-grade audio in any environment on any of your devices.  

    Pre-COVID, the Poly Voyager 5200 UC headset was my go-to whenever traveling. I remember standing outside a hotel near Logan International Airport, making a call with the Voyager 5200 and asking the person I was calling if they could hear the planes and traffic. They stated that they could only hear me.  

    Poly Voyager Focus 5200

    We have created at least four videos testing the noise-canceling mic in real-world scenarios and extreme conditions, including up against a helicopter! Check out these Poly Voyager 5200 videos!  

    I strongly recommend purchasing through a Poly Authorized Reseller. Call One, Inc. is a Poly Platinum Partner with a team of subject matter experts who can help guide your team to the appropriate audio and video devices based on their work styles and workspace. Get the most out of your Poly devices with one convenient app to manage all your compatible devices. With the Poly Lens App, you can customize your devices to work the way you do. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. 

    Whether you work in an office, at home, or anywhere in between, there is a Poly Voyager 5200 Office and UC Series model for you! Take a look at this breakdown of the different variants to include Microsoft Teams certified models!  

    SKUMODELDESCRIPTION

    212732-01 
    VOYAGER 5200 OFFICE,V5200 CD USB-AConnectivity: Desk Phone + Computer + Mobile                                                                
    Wearing Style: Over-the-ear                           
    What’s in the Box: Voyager 5200 Headset + Voyager Office CD Base + USB-A Cable + Telephone Interface Cable + Power Supply 
    Headsets with the best Noise Canceling Mics
    214593-01 
    VOYAGER 5200 OFFICE,V5200 CD USB-C Connectivity: Desk Phone + Computer + Mobile                                                                
    Wearing Style: Over-the-ear                           
    What’s in the Box: Voyager 5200 Headset + Voyager Office CD Base + USB-C Cable + Telephone Interface Cable + Power Supply 

    212722-01 
    VOYAGER 5200 OFFICE,V5200 D Connectivity: Desk Phone + Mobile                                                                
    Wearing Style: Over-the-ear                           
    What’s in the Box: Voyager 5200 Headset + Voyager Office D Base + Telephone Interface Cable + Power Supply 
    Headsets with the best Noise Canceling Mics
    214004-01 
    VOYAGER 5200 OFFICE,V5200-M CD USB-AConnectivity: Desk Phone + Computer + Mobile                                                                
    Wearing Style: Over-the-ear                           
    What’s in the Box: Voyager 5200 Headset + Voyager Office CD Base + USB-A Cable + Telephone Interface Cable + Power Supply Microsoft Teams Certified 
    Headsets with the best Noise Canceling Mics
    214603-01 
    VOYAGER 5200 OFFICE,V5200-M CD USB-CConnectivity: Desk Phone + Computer + Mobile                                                                
    Wearing Style: Over-the-ear                           
    What’s in the Box: Voyager 5200 Headset + Voyager Office CD Base + USB-C Cable + Telephone Interface Cable + Power Supply Microsoft Teams Certified 

    206110-101 
    VOYAGER 5200 UC,B5200 Connectivity: Computer + Mobile                                                                
    Wearing Style: Over-the-ear                           
    What’s in the Box: Voyager 5200 Headset +  USB-A Dongle + Charging Case + Small, Medium, and Large ear tips + USB to micro USB charge cable.  
    Poly Voyager 4300 UC Series – Connectivity Options

    Poly Voyager 4300 UC Series – Connectivity Options

    The Poly Voyager 4300 UC Series are affordable Bluetooth headsets that provide professional audio quality. They are everything you need to stay productive and connected to all your devices, whether at home or in your office. To learn more about the available features and functions, check out this blog and video!

    Poly Voyager 4300 Connectivity

    This blog will share the differences between the sixteen Voyager 4300 UC models to help you make a more informed purchasing decision. Whatever models you select, I strongly recommend purchasing from an Authorized Reseller like Call One, Inc., a Poly Platinum Partner.

    Connect to all your Devices

    Out of the box, the Poly Voyager 4300 UC headset series provide connectivity to your computer via included BT700 USB adapter and mobile devices via Bluetooth. You can add connectivity to a desk phone via the optional spare Voyager Office Base. The Voyager Office Base is compatible with Poly EHS Cables and HL10 Handset Lifter. Contact an Authorized Reseller to check compatibility with your devices.

    Poly Voyager 4300 Connectivity
    Voyage Office Base
    Poly Voyager 4300 Connectivity
    Voyager Office Base, MS Teams
    Part NumberModelDescription

    218471-01 
    VOYAGER 4310 UC, V4310 C USB-A, CHARGE STAND Connectivity: Computer + Mobile                       
    Wearing Style: Single Ear Headband                    
    What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand 

    218470-01 
    VOYAGER 4310 UC,V4310 C USB-A,WWConnectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle  

    218474-01 
    VOYAGER 4310 UC,V4310 C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand 

    218473-01 
    VOYAGER 4310 UC,V4310 C USB-C,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle 

    218471-02 
    VOYAGER 4310 UC,V4310-M C USB-A,CHARGE STAND,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
    Microsoft Teams Certified 

    218470-02 
    VOYAGER 4310 UC,V4310-M C USB-A,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle
    Microsoft Teams Certified 

    218474-02 
    VOYAGER 4310 UC,V4310-M C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand                           
    Microsoft Teams Certified 

    218473-02 
    VOYAGER 4310 UC,V4310-M C USB-C,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle
    Microsoft Teams Certified 

    218476-01 
    VOYAGER 4320 UC, V4320 C USB-A, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand 

    218475-01 
    VOYAGER 4320 UC, V4320 C USB-A Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle  

    218479-01 
    VOYAGER 4320 UC, V4320 C USB-C, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand 

    218478-01 
    VOYAGER 4320 UC, V4320 C USB-C Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle 

    218476-02 
    VOYAGER 4320 UC, V4320-M C USB-A, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
    Microsoft Teams Certified 

    218475-02 
    VOYAGER 4320 UC,V4320-M C USB-A Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle
    Microsoft Teams Certified 

    218479-02 
    VOYAGER 4320 UC, V4320-M C USB-C, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand                           
    Microsoft Teams Certified 

    218478-02 
    VOYAGER 4320 UC, V4320-M C USB-C Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle
    Microsoft Teams Certified 

    Watch and listen to how the Poly Voyager 4300 UC Series performs in real-world scenarios in this video!

    Poly Voyager 4300 UC Series

    Poly Voyager 4300 UC Series – Solid solution for Work from Anywhere

    The Poly Voyager 4300 UC Series is a solid solution for work from anywhere! Today’s hybrid work landscape includes corporate offices, branch locations, home offices, third spaces, and everywhere in between. Poly’s Voyager 4300 UC series are Bluetooth headsets that provide flexibility, connectivity, wireless freedom, and affordability!  

    Poly Voyager 4300 UC Series

    Flexibility & Connectivity 

    The Poly Voyager 4300 UC Series out of the box supports PC/Mac connectivity via the included BT700 USB Adapter (dongle) and to your mobile devices via Bluetooth. Order the optional *Spare Voyager Office Base in UC and Microsoft variants if you require desk phone connectivity. You gain ultimate flexibility with these connectivity options, making for a solid hybrid work solution. You can have the Spare Voyager Office Bases in the corporate offices for connectivity to desk phones, and team members can take the Voyager 4300 series headset to use during their commute or from their home office.  

    • Voyager 4300 UC Series: Connects to PC/Mac via BT700 USB-A or USB-C adapter and a mobile phone via Bluetooth v5.2 
    • Voyager 4300 UC Series with Voyager Spare Office Base*: Connects to a desk phone (via telephone interface cable), computer (via USB-A or USB-C cable), and mobile (via Bluetooth) Line 3

    Microsoft Teams certified versions include a dedicated Microsoft Teams button.  You can tap your headset Teams button to open and use the Microsoft Teams desktop app quickly. 

    • When not on a call, tap your Teams button to view Microsoft Teams app on your computer.  
    • When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.  
    • Note: Teams model and Teams desktop application required. Teams mobile application is not supported. 

    What’s in the Box? 

    The Voyager 4300 UC Series are available in single and dual-ear headband wearing styles to support team member preferences. They are available with or without a charging stand, not to be confused with the Spare Voyager Office Base. The Charge Stand acts as a place to set your headset down to charge. The Charge Stand does not offer additional connectivity options.  

    • Voyager 4300 UC Series without Charge Stand: Carry case, BT700 USB adapter, and charging cable (Charging cable length: 1.5 meters/ 4.9 feet) 
    • Voyager 4300 UC Series with Charge Stand: Carry case, BT700 USB adapter, Charge Stand, and charging cable. (Charging cable length: 1.5 meters/ 4.9 feet) Line 2
    Poly Voyager 4300 UC Series

    Professionals who prefer hands-free calls from their computer, mobile phone, and desk phone* are great candidates for the Poly Voyager 4300 UC Series. Business and IT leaders looking for hybrid work solutions for their team members should consider the Voyager 4300 UC Series. 

    Wireless, Battery Life & Wired 

    The Poly Voyager 4300 headsets are Class 1, Bluetooth v5.2, and supports multipoint connectivity. The headset can connect to two devices simultaneously and remembers up to eight devices.  

    Supported Bluetooth profiles: A2DP, AVRCP, HSP, HFP 

    Poly claims a wireless range of up to 50 meters or 164 feet from the Bluetooth adapter, and if connected via the Spare Voyager Office Base, they claim up to 91 meters or up to 300 feet. Please note that multiple factors can impact Bluetooth wireless range, including other Bluetooth and wireless devices, walls (type of building material), furniture, etc. We test wireless range and share in our YouTube videos.  

    The Poly Voyager 4300 headsets provide up to 24hrs of talk time and up to 47 hours of listening time when used with the BT700 USB adapter. It takes 1.6 hours for a full charge, and there is a fast charge option that gives you up to 10 hours of listening time after 15 minutes of charging. You get up to 50 days of standby time.  

    Should you forget to charge the Poly Voyager 4300 headset or are experiencing Bluetooth density problems, you do have the option to connect to a PC via the included USB-C cable and use it as an audio device. This is a great feature to ensure maximum uptime!  

    Poly Voyager 4300 UC Series

    Poly Lens Desktop App (for individual) & Poly Lens (for mass deployments) 

    Customize your Voyager 4300 headset and ensure optimal performance by keeping software and firmware updated via Poly Lens App. Poly Lens App provides:  

    Poly Lens Overview 

    Insights you can act on. Management you can scale. 

    Now you can make collaboration better for every user in every workspace. Poly Lens gives you a window into collaboration environments across your entire organization, with a spotlight on how spaces and devices are being used. Get a clear picture of what’s working, and where you can improve and take control with fast device onboarding. Cloud access delivers flexibility, agility, and security, adding value without heavy IT lifting. No need to buy servers means more bang for your budget. Everything you need to make the most of your workspace is right at your fingertips. 

    Poly Lens is different from traditional Poly solutions where customers must first purchase a product from Poly before starting to use the service. Poly Lens allows a customer to use the basic service for free and users can self-enroll and begin using the service immediately. 

    Poly Lens & Lens Desktop App Supported Devices 

    Check out this discussion about Poly Lens with a Principal Solutions Architect at Poly! Watch Video: https://youtu.be/FfcIwlWk61U  

    Microphone and Technology 

    The Voyager 4300 UC headsets include a flexible noise-canceling boom with dual microphone Acoustic Fence technology. There is easy access mute button on the microphone boom. Some softphones require installing Poly software to enable device call control (answer/end and mute) functionality.  

    Performance 

    The Poly Voyager 4300 UC Series seems to check many of the boxes when it comes to Bluetooth headsets for professional use. How do they perform? How well does the microphone with Acoustic Fence technology work against real-world sounds and noises? Check out this Poly Voyager 4300 Overview and Mic Tests video! Watch and hear for yourselves how well this headset performs. If you would like to learn more about this and all Poly audio and video solutions, contact us! We’re an Authorized Poly Platinum Partner with almost 35 years helping people do their business better.  

    Video is great, Audio is Critical for Hybrid Work, Office Work, Work from Home

    Regardless of the work model being implemented, video conferencing will be part of the equation. Over the past 17-18 months most of us have participated in a video call over Zoom, Microsoft Teams, Cisco Webex, or some other video meeting platform. One thing we’ve learned is that it’s nice to have high-quality video but it’s more important to have great audio.  

    Audio is Critical in Video Calls 

    To have a productive video meeting, all participants need to be able to hear and be heard. In the early days of the pandemic, there was a massive shift to work from home. Once vaccines were introduced, businesses started developing plans to return to the office. Some leaders have made remote work permanent. While others have strong arguments for why employees need to be back in the office. And some are opting for a hybrid/flexible work model. As organizations navigate this topsy-turvy landscape, they need to focus on developing device standards that will work in the current and future environments.  

    Employees need the right technology to stay connected. The challenge is one size does not fit all. Business and IT leaders need to consider a day in the life of the employees in their various roles and work environments. Today team members can join video calls from a dedicated office, an area in their home, a third space, or from pretty much anywhere. Whether or not they turn their video on, they will need to be able to hear what’s being said. And if they speak, they need to be heard by all participants.  

    Since the start of the pandemic, I’ve been in countless video meetings, mobile calls, listen-only webinars, and online training sessions. Audio has been the most critical part. Even with great video, poor audio quality or no audio can stop a meeting dead in its tracks. It’s critical to have great audio.  

    My Setup

    My wife and I both have dedicated offices in our home and HQ. After testing several webcams, my wife has selected the Logitech Brio webcam. She will not turn her video on unless she has her Logitech Brio. For audio, she’s been using the Poly Calisto 7200. It’s been discontinued and she’s waiting to switch to its replacement the Poly Sync 40. In the meantime, the Calisto 7200 is working great. I recently decluttered my home office workspace and now have a single 43” curved Samsung monitor. For audio and video, I have opted for the Poly Studio P15 video bar. This is a great option for my environment. The Poly Studio P15 includes everything I need to look and sound my best in video calls: 4K camera with auto-tracking, integrated privacy shutter, speakers, multi-microphone array and two USB 2.0 Type-A ports, and several nice features like Noise BlockAI and Acoustic Fence. Take a look at this video where I provide a Poly Studio P15 overview, video, and audio test!  

    Different Work Environments 

    What about different work environments? Call One, Inc. and Hello Direct, Inc. have team members working from our Headquarters in Cape Canaveral, FL, and remotely in different cities and states. We have open office environments, private offices, home environments, small to large meeting rooms, and an operations and warehouse facility. Audio and video device needs will be different depending on the team members’ roles and workspace. It’s not practical to use a speakerphone in an open office or noisy warehouse. First, we’ll take a look at desktop video options, and then we’ll discuss audio devices. 

    Desktop Video 

    There are multiple options available when it comes to desktop video and webcams. In my blog, Webcams for Business – What to consider I share a list of things to consider when choosing a webcam: Compatibility with Operating System, Supported Video Platforms, Windows Hello Face Support, Video Resolution, Field of View and Auto-Framing,  Autofocus and Auto-light correction, Built-in Microphones, Privacy Shutter, Mounting Options, USB Type Connectivity, and Cable length, Additional USB Ports, All-in-One Video Bars, Device Management, Warranty, and Price. On our YouTube channel, we have a playlist dedicated to Webcams / Video Collaboration Solutions. These videos allow you to learn more about the webcams and see them in action. We also have side-by-side comparison videos. 

    Webcams for business

    Value Business Webcams – Under $70 

    Good/Better Business Webcams – Under $150 

    Premium Business Webcams and All-in-One Devices 

    Personal Speakerphones 

    Speakerphones are great audio devices for team members who work in a private or home office space where their audio will not distract others. Most personal speakerphones are excellent for travel as they are small and portable. Some models include Bluetooth which allows you to pair with a mobile device. This is great for streaming music or having an ad-hoc small group conference call with others. Speakerphones can be connected to a computer via USB-A or USB-C. There are wireless options that provide flexibility as to where you position the speakerphone from the computer. Zoom and Microsoft Teams certified speakerphones are available. Take a look at these USB Speakerphone options available from Poly, Jabra, EPOS, Konftel, Yamaha UC, Yealink, and ClearOne. In our Business Personal and Small Group Speakerphones video playlist, we put these speakerphones to the test and share their features and audio quality performance.  

    Two of my favorite personal speakerphones are the Jabra Speak 750 and Poly Sync 20. In this blog, I share my top 5 picks for USB speakerphones.  

    Headsets 

    At the beginning of the pandemic, we experienced a lot of panic-buying from customers of all sizes and industries as they transitioned from in-office to work from home. Many used “freemium” collaboration apps on their computers and there was a mad dash for any USB headset they could get their hands on. We now have over a year and a half of experience and lessons learned under our belt. What we learned is that our team members need better when it comes to headsets. Business and IT leaders need to understand team members communicate and collaborate in different ways based on their work styles and workspaces. Having the right headset fosters better communication, collaboration, and improves productivity. When team members can hear and be heard when in a voice or video call, work just flows. The first step is to identify what they are connecting their headsets to. Is it a desk phone? Which brand and model? Is it a computer? What softphone or UC platforms are being used? Do they need Zoom or Microsoft Teams certified headsets? Is it a mobile device? Does it support Bluetooth or a 3.5mm plug? Do they need to connect to a combination of those three devices?  

    When I was able to travel and go on customer sites, it wasn’t uncommon to walk by a cubicle and see multiple headsets. When I inquired why they had so many headsets, the response often was, “This headset is for my desk phone. This headset is for my computer. And this is the headset I brought from home to pair with my mobile phone.”  

    With so many team members working remotely, what are they using? Has it been tested? Is it compatible or certified with the platforms and applications your business is using? How do you know? This conversation can wait for another video and blog I’m working on. We’ll cover device management software and why it’s important for your business.  

    Headset Connectivity

    Today headsets support single and multi-connectivity. Here is a list of connectivity combinations headsets can support today:   

    • Desk Phone Only 
    • Computer Only
    • Computer + Mobile 
    • Desk Phone + Computer 
    • Desk Phone + Mobile 
    • Desk Phone + Computer + Mobile 

    What connectivity do your team members need? Need help? Call One, Inc. can help you identify the right headsets based on connectivity, work environment, and use case. Contact us

    Wireless Headsets 

    Wireless headsets increase productivity by providing team members the ability to roam away from their workstations. They can answer and end calls right from their headset. This is beneficial in any environment. Those working from home will find being wireless especially beneficial. Wireless headsets allow you to get up and refill your coffee, tend to your children or pets, start a load of laundry, get a snack, get your deliveries, and more! There are multiple wireless operating frequencies in use today however, DECT and Bluetooth are the most prevalent when it comes to headsets. Which is best for your environment? If you need to go further, DECT headsets claim to offer a longer wireless range compared to Bluetooth headsets. Bluetooth headsets can pair to mobile phones which allows you to take calls on the go beyond your office or workspace. Poly Savi 8200 Office and Jabra Engage 65/75 Wireless headsets can easily be converted into hybrid work options. Take a look at this video to learn how

    Plantronics Savi 8220 DECT

    My Top Picks for DECT Wireless Headsets 

    ANC Headsets

    Noise continues to be a top distraction in the office and when working from home. A good set of Active Noise Canceling headphones is a great option to help you block out the noise. There are many consumer-grade options available like the Sony WH-1000XM4 and Microsoft Surface Headphones 2. The challenge is they are not designed to work with business communications and collaboration platforms. Leading manufacturers of professional-grade headsets have developed several ANC headset options that are optimized and certified to work with UC platforms like Zoom, Microsoft Teams, and Cisco Webex. They are available corded or wireless and in multiple wearing styles to include circumaural, on-ear, and in-ear options. Some models even offer boomless-mic options so they look and feel more like consumer headphones. Take a look at this video comparing the mic performance of the Bose 700 UC, EPOS Adapt 660, Jabra Evolve2 85, and Poly Voyager 8200 UC. I feel that headsets with boom-mics provide better transmit audio quality. Check out this video comparing the Poly Voyager Focus 2 and Jabra Evolve 75!

    My Top Picks for ANC Headsets 

     Backup Audio Device Recommended

    Because work is being done from a variety of environments, employees no longer have immediate physical access to replacement units. I strongly recommend having a secondary/backup audio device wherever they are working. A corded USB headset is a good backup. A good choice would be a USB headset model that does not require software/firmware updates so employees have a truly plug-and-play experience should their primary audio device quit working. The JPL Commander-1, Commander-2, 400-USB Monaural, and 400-USB-Binaural are great inexpensive options as primary or backup headsets.  

    Make Informed Purchasing Decisions 

    We created our YouTube Channel to help you make more informed purchasing decisions by testing business-grade audio and video solutions in real-world environments. Check out some of our more popular video playlists:  

    Conclusion

    In the new normal of work from anywhere, hybrid meetings with a mix of in-person and remote participants will be prevalent. Video is awesome however, audio is critical. It’s important to have an audio device that allows the user to hear and be heard. The audio device should align with the individual team member’s work style and workspace. Since 1987, Call One, Inc. has been helping people do their business better. We are authorized resellers of Poly, Jabra, EPOS, Logitech, Cisco, JPL, Yealink, Konftel, and more. We help mid-to-large enterprise customers select the right audio and video devices for their team members. If you would like help, contact us.  

    What are you doing? Hybrid Work, Work From Home, Work In Office

    We recently ran a poll across Call One, Inc’s Twitter, YouTube Community, and LinkedIn. The objective was to see if there was a clear model businesses were adopting in this post-pandemic landscape: hybrid, fully remote, or return to the office. According to Best Practice Institute 2021 Return to Work Study, over 83% of CEOs wanting their employees back in the office in 2021, while only 10% of employees wishing to be back in the office full time. Some companies like Twitter and DropBox are giving employees the option to permanently work remote, according to Vox April 21, 2021 article.  So what is currently happening? We asked in our polls, “As of July 2021, what is your current work model? Work From Home, In-Office, Hybrid, Not Working. We had a total of 2,010 votes. Here are the results:  

    Twitter Poll Results – 1,839 votes 

    • 31.4% Working from home 
    • 32% In the office 
    • 22.2% Hybrid  
    • 14.4% Not working 

    Hybrid Work Work From Home Work In Office

    YouTube Community Poll Results – 140 votes 

    • 61% Working from home 
    • 15% In the office 
    • 19% Hybrid 
    • 6% Not working 
    Hybrid Work Work From Home Work In Office

    LinkedIn Poll Results – 31 votes 

    • 52% Working from home 
    • 13% In the Office  
    • 32% Hybrid 
    • 3% Not working 
    Hybrid Work Work From Home Work In Office

    If you take the average of all three poll results: 

    • 48.1% Working from home 
    • 20% In the Office 
    • 24.4% Hybrid 
    • 7.8% Not Working 

    What these results show is there is a strong need for audio and video solutions to support employees across multiple environments. Recently I posted a video sharing my home office setup and HQ office setup. My objective is to have a consistent work experience regardless of where I’m working. I’m fortunate to have a dedicated office in both locations. For those who don’t, you have the option of assigning seats or you can take a look at Office Hoteling.   

    Office Hoteling 

    Office hoteling is the elimination of assigned seating in a workspace. This allows members to reserve office space as needed. Effectively implement hot-desking or hoteling in your office with Embrava Desk Sign. These Desk Signs visually allow users to quickly determine which workspaces are available to be used. Green indicates the space is available. Orange shows it’s reserved. When checked in the sign glows red. Yellow is ending. Learn more in this blog, How Embrava Desk Sign helps with Office Hoteling which includes a video showing the Embrava Desk Sign in action.  

    touchdown booths social distancing  Hybrid Work Work From Home Work In Office

    Personal Audio and Video Devices 

    Business and IT leaders need to identify what experience they want their employees to have in a hybrid or flexible work environment. Those who have been working from home since March of 2020 understand the pros and cons. Hybrid work presents its own set of challenges when it comes to technology. Besides a laptop, what additional hardware will employees be expected to transport to and from the office? I’m a fan of the Poly Voyager Focus 2 and Evolve 75 as audio solutions for hybrid work. I explain the reasons why in this ANC Headsets for Business Collaboration blog. I also like the Poly Studio P5 Kits for the simplicity it provides organizations as they make decisions on device standards. The Poly Studio P5 Kits include an audio and video device all in one SKU which makes it easy to order and manage. Learn more in this blog Poly Studio P5 Kits – Great for Hybrid Work!  

    There are so many great options available for personal audio and video devices for Hybrid Work and Work From Home from leading brands that include Poly, Jabra, Cisco, Logitech, EPOS, Yealink, Konftel, JPL, Huddly, VDO360, Belkin, and more! 

    Group Audio and Video Solutions 

    Another area business and IT leaders need to address are the meeting spaces. With video being a staple of how organizations communicate and collaborate, the need to video-enable all your meeting rooms is important. Konftel and Logitech have made it easy to identify what solutions are best for your various meeting spaces with online room configuration tools. For small to medium meeting rooms, All-in-One Video Bars are a simple and cost-effective way to provide video. There are several options available when it comes to video conferencing. Take a look at these options from Yealink, Konftel, Logitech, Poly, and Jabra.  

    Using Microsoft Teams or Zoom?  

    Having a certified, reliable, and secure device that offers high-quality audio and video ensures clear conversations. Teams and Zoom certified devices include headsets, desk phones, speakerphones, and more. Whether working from home or on the go, there are Microsoft Teams and Zoom devices for you. 

    Sharing Dry Erase Whiteboard in Video Meetings 

     Hybrid Work Work From Home Work In Office
    Logitech Scribe

    Dry Erase Whiteboards are great for education, training, and collaboration. They are still widely used. In the past, remote participants struggled to see what was on a whiteboard. Today solutions from Logitech, Jabra, and others, allow presenters to share content from the whiteboard in stunning fashion. Take a look at this quick Logitech Scribe demo from my HQ office!  

     Hybrid Work Work From Home Work In Office

    In Summary 

    As of today, people are working remotely, in an office, or both. The need to communicate and collaborate doesn’t change regardless of location. Business and IT leaders need to ensure their team members have the right tools for their role regardless of where their working. Call One, Inc. can help people do their business better. Contact us to learn which solutions are best for your team members!