IMPROVE THE CUSTOMER EXPERIENCE, NO MATTER WHERE YOUR TEAM ARE
Customer service has seen more change in the last five years than it has in the previous forty years combined. Against a backdrop of a major global pandemic, customer service teams around the world have seamlessly moved teams to home working or distributed workspaces. How do customer service teams now deliver increased customer satisfaction whilst adapting to ‘business as unusual?’ Poly can help you maximise your move to the cloud and remote working, move away from under-performing digital channels to make a real connection with your customers, and to empower and retain your high value employees with a number of great Poly Customer Service Solutions.
Connect. Engage. Resolve.
In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.