Poly Customer Service Solutions

POLY CUSTOMER SERVICE SOLUTIONS

IMPROVE THE CUSTOMER EXPERIENCE, NO MATTER WHERE YOUR TEAM IS

Customer service has seen more change in the last five years than it has in the previous forty years combined. Against a backdrop of a major global pandemic, customer service teams around the world have seamlessly moved teams to home working or distributed workspaces. How do customer service teams now deliver increased customer satisfaction whilst adapting to ‘business as unusual?’ Poly can help you maximize your move to the cloud and remote working, move away from under-performing digital channels to make a real connection with your customers, and to empower and retain your high value employees with a number of great Poly Customer Service Solutions.

SAVI 8200 OFFICE AND UC

Make every conversation clear with the Savi 8200 Office and UC Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.

Conference on up to two devices at once
Keep conversations private and hear clearly
Enjoy wireless freedom—with an ample range
Choose from 3 styles: mono, stereo, convertible

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Poly Savi 8210-M Wireless DECT Headset

Poly Savi 8210 UC

Poly Savi 8210 MS

Poly Savi 8220 MS

Poly Savi 8220 UC

Poly Savi 8240 UC Wireless DECT Headset

Poly Savi 8245 UC

Poly Savi 8245 Office Headset MS Teams

VOYAGER FOCUS UC

Keep the focus on your conversation, not background noise, with the sophisticated noise canceling and immersive stereo sound of the Poly Voyager Focus UC Stereo Bluetooth headset.

Get great sound and block out noise
Connect to your devices and applications with ease
Use smart control of mute
Enjoy music in stereo with automatic controls
Customize settings to make it yours

Poly Voyager Focus USB-C

Poly Voyager Focus USB-C With Stand

Poly B825-M Voyager Focus Bluetooth (No Stand) 202652-04

Poly B825-M Voyager Focus Bluetooth (No Stand) 202652-03

Poly B825 Voyager Focus UC – With stand

BLACKWIRE 8225

Enjoy exceptional audio performance in the noisiest of environments

Keep noise out and productivity up, no matter where you are working with the Blackwire 8225. Create a zone of calm so you can stay focused. Get your voice across and not the noise around. View more about Blackwire 8225 and other Poly Solutions.

Stay distraction-free on both sides of the call

Enjoy exceptional audio performance in the noisiest of environments

Acoustic fence technology uses a noise cancelling and omni directional microphone

Comfort, padded headband and soft leatherette ear cushions provide all day comfort

Poly Blackwire BW8225 USB-C Headset

Poly Blackwire Blackwire BW8225 USB-A Headset

Poly Blackwire BW8225-M USB-C Headset MS

Poly Blackwire Blackwire BW8225-M USB-A Headset MS Teams

ENCOREPRO 700 SERIES

Your customer service agents are the eyes and ears (or rather, the ears and voice) of your company. They deserve the best—and this is it. The Poly EncorePro 710/720 featherweight headset has it all. Award-winning design. Luxurious comfort. Outstanding audio. Plus, it’s built to last with exceptional durability, even with all-day use. Don’t settle for anything less.

Poly EncorePro 710, Over-the-head, Monaural, Noise-Canceling

Poly EncorePro 720, Over-the-head, Binaural, Noise-Canceling

Poly EncorePro 710 Digital, Over-the-head, Monaural, Noise-Canceling (HW710D)

Poly EncorePro 720 Digital, Over-the-head, Binaural, Noise-Canceling (HW720D)

ENCOREPRO 500 SERIES

This is where your brand meets your customer. Give representatives and their customers the great experience they hope for with our Poly EncorePro 500 Series headsets. Renowned for their superior audio quality and exceptional durability, this family combines premium design with great comfort to deliver our best-selling contact center headset. And with the EncorePro 510 and 520, you’ve got options on wearing style and sound.

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Poly EncorePro HW510V

Poly EncorePro 510 , Over-the-head, Monaural, Noise-Canceling – HW510

Poly 89436-01 EncorePro HW520V

Poly EncorePro HW520

Poly EncorePro 510 – HW510D

Poly HW520D EncorePro Digital Series

Poly HW530D

Poly HW540D Covertible

ENCOREPRO 300 SERIES

The call center is your front line of customer support. Give teams everything they need to shine, in a headset that hits the sweet spot between quality and affordability. All-day comfort. Total reliability. Acoustic protection and voice optimization. Noise cancelling so customers hear clearly. And exceptional value. The Poly EncorePro 300 Series is good for workers, callers and your bottom line. Make the most of every call—and your investment.

Poly EncorePro 310 QD – Mono Headset

Poly EncorePro 320, USB-A – Stereo

Poly EncorePro 310, USB-A Mono Headset

Poly EncorePro 320, USB-C – Stereo Headset

Poly EncorePro 310, USB-C Mono Headset

EAGLEEYE MINI

Crisp, clear video is the perfect complement to Poly’s superior sound. Now you can get it in a camera built for small spaces. The EagleEye Mini USB camera adds business-class HD video to computers and conference room solutions—pair it with the Trio 8800, Trio 8500, VoxBox or VVX 501/601. Better camera, better collaboration.

VVX 350

Welcome to the big leagues with this high quality, color, six-line phone system that gets the job done—and then some. For high-volume call environments that demand reliability, the VVX350 won’t let you down. Plus, easily get to all the phone features you use most. And count on hassle-free deployment, set up and training.

DA SERIES

SMARTER DIGITAL ADAPTERS FOR POLY QD HEADSETS

Making the hybrid call center work

Smart digital headset adapters that make home/office working a breeze

Want your call center employees sounding crystal-clear from home or office? The Poly DA Series USB-A and USB-C compatible digital adapters adjust audio to each specific Poly headset, offering pro-grade call quality. You’ll even get full access to everything Microsoft Teams has to offer. This level of flexibility and sheer quality could only come from Poly.

DA75

DA85

DA85-M

Connect. Engage. Resolve.

In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.