Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under public scrutiny more than ever.
For that reason, it is your most valued staff that answer the calls that come in every day. These are the people you can trust to talk directly with customers because they have the skills to influence how your customers perceive your brand. And changes in workplace design and practices can make it easier to recruit better talent.
Explore how you can provide a better customer experience, and empower your staff with better products, newer technology, and smarter workplace design.