Proactively manage headset related issues with Plantronics Manager Pro, software as a service.
When headsets are not working optimally, it can have a huge impact on productivity and overall UC adoption. Your IT Manager can tell you how fast helpdesk tickets can pile up and affect their group’s productivity and daily workflow. In fact, the average help desk ticket cost in North America is $15.56. How do you think your IT department would feel if they could proactively manage and maintain a portion of the hardware related help desk tickets, remotely before they interrupt the workflow of the day?
Plantronics Manager Pro, a web-based software-as-a-service allows you to see all headset assets that are active, inactive and out of service within your organization. It allows you to schedule software and firmware updates remotely before they become help desk tickets. IT can manage and troubleshoot headset related issues remotely for mobile or remote employees. Analyze and track conversation details and acoustic events for a better user and customer experience.
For IT it means proactive management of headsets. For the end user it means seamless unified communication experience and positive headset adoption rates. Plantronics Manager Pro software-as-a-service enables IT to track detailed insights about devices and effortlessly update them, on their own schedule. No more IT help desk backlogs, no more running from user to user for adjustments, fixes, or software updates. Now your IT department can effortlessly monitor, manage, and maintain your headset inventory and ensure a successful UC implementation.