Logitech Wireless Headset Dual H820e – Review

May 7, 2013

Received the New Logitech Wireless Headset Dual H820e – Optimized for Microsoft Lync

Set Up – Very easy. Only two cables: power and USB cables – The “W” and “N” is Wideband and Narrowband switch.

 

Use – Very simple design. The base is heavy and solid feeling.

  • Answer/Hang Up Button on the back of microphone boom – When engaged in a call, back of boom lights up to indicate in use
  • Mute switch also on the boom. When depressed, small red light on tip of Mic boom lights up red. Not certain how useful that is since when you are wearing the headset, it’s tough to see the tip of the mic
  • Volume Up and Down is two separate buttons and are shaped differently to help you differentiate. Nice feature
  • Lync Optimized – Software/Drivers install automatically – and becomes selectable audio device option via your Lync client
  • Audio Quality – The audio quality is good. I experienced no major issues – you can hear me breathing as I was walking up/down stairs. Noise canceling is “ok” however anyone speaking in normal tone nearby can be heard.

Concerns –

  • Weight – as I mentioned, the base is heavier than most wireless. I’m concerned as to what that will do to shipping costs for larger deployments/orders
  • Service – We haven’t been selling Logitech products long and to date, I’m not fully versed in their service offering. Basically, what happens if the headset breaks within the first 30 days, 30+ days and after the warranty expires
  • Accessories – Not currently aware if there are available accessories, i.e. spare headset, spare ear cushions, ac adapter, USB cable
  • Battery Life – Again, new to wireless line of headsets, not certain how long a battery life when it comes to Talk Time as well as just how long before the battery will need to be replaced – which goes back to accessories – also, does H820e series have field replaceable batteries?
  • Only Headband Style Options – No Convertible Model
  • Only USB connectivity – No multi-connectivity variant/s

Conclusion

This is simple to set up and use headset. Because it connects only via USB, you’re limited to PC only applications. While more and more businesses are shifting to VoIP softphones or UC platforms, there are still plenty of hybrid platforms out there with a desk phone and PC based voice applications. (and let’s not forget the mobile space of laptops, tablets & smartphones. This is not a mobile employee (road warrior) solution as it requires AC power to operate.

The range was good, the audio quality good. Easy to use.

The challenge is Plantronics and Jabra have been out there promoting, pushing complete UC portfolios for many years now so unlike the first couple of years where Plantronics and Jabra were relatively unknown in the IT space, they are now the top two UC device players when it comes to headsets, especially wireless.

Because Logitech is bigger than both Jabra and Plantronics, you certainly cannot dismiss their attempt at entry into the headset world.

 

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