* Settings may vary depending on headset
Control calls from your headset
Jabra Direct allows for remote call control of softphones. This means if you’re using Microsoft Skype, Cisco Jabber, Avaya, or other supported platforms, you can control calls directly from your headset’s buttons. So, you control how you work, and how you use your headset.
Analytics that help your agents and please your customers
With call analytics* received from individual headset users, you can make data-based decisions that improve agent productivity and the customer call experience.
* Headset dependent: Jabra Engage 50