Customers today can engage with companies from multiple points to include self-service portals, web-based chats, and social media. This means Contact Centers are now responsible for more complex calls.
It’s important for agents to have comfortable headsets to support long hours of wear. And of course, they must provide great receive and transmit audio quality so that the agent’s and customer’s experience is optimal.
Call One, Inc. is partnered with the leading headset manufacturers to provide the best possible solutions for your contact center. Additionally, many of the brands offer special incentives and programs designed for our contact center clients.
We can also provide needed accessories like training-y cables, spare ear cushions, mic screens, and other replacement parts to help keep your contact center agents up and running.
The major brands recognize the importance of being able to “manage” headsets and offer Headset Management Software. Each partner offers options from free individual software to subscription-based enterprise-grade software that offers valuable insights and analytics to help you do your business better.