Cisco Headset 500 Series

What you need to know, what you don’t,
and how to find the perfect headset.

You’ve probably watched as your office environment has changed. It’s happening in just about every workplace.
We work in open environments that allow us to interact freely and we rely heavily on computers and smartphones. Some listen to music to stay productive while others are continuously on calls. Whether working at a desk, interacting with a team, or on the go, everyone must remain intently focused on work.

Know Your Jargon

Bandwidth describes the range of audio frequencies a headset can receive. The higher the bandwidth, the better the audio quality. Wideband is the sound quality used in most high-definition business and mobile voice network headsets. Narrowband, on the other hand, is the standard audio quality found in traditional voice networks.

Noise cancellation prevents those unwanted sounds that ruin your listening experience. Active noise cancellation is the most common method. It uses power to generate opposite sound waves that effectively “cancel” unwanted sounds. The less common passive noise cancellation uses insulating materials or other technologies to block unwanted sounds, without the aid of power. Because the term “noise cancellation” is frequently used to describe active noise cancellation, some manufacturers have chosen to call passive noise cancellation “sound isolation.” Headsets with passive noise cancellation, or sound isolation, generally cost less and allow you to hear your own voice better while speaking.

Keep in mind, your hearing can be damaged by certain sound waves. So, you’ll also want to look for a headset with built-in hearing protection that prevents exposure to sounds above 118 dB.

Customize Your Experience

Today’s headsets leave a lot up to the listener. For example, a sidetone setting will let you adjust the level of your own voice that you hear in the headset earcups. Adjusting this setting will create a more natural sound, similar to hearing your own voice as you speak. Audio shaping is a setting that allows you to dial in the audio qualities you like best. It modifies the sound your headset produces, from a warmer, fuller sound to lighter, brighter sound.

StandardTypical DistanceUse in Headsets
BluetoothUp to 5-10 metersAdvantages: Flexibility – integrated into nearly every cell phone, laptop, etc.
No base station required (though many use a Bluetooth USB dongle
to improve reliability).
Disadvantages: Realized range. In the office there are many items that
interfere with Bluetooth reception including microwaves, lighting, Wi-Fi,
and other Bluetooth devices.
Cisco Headset 561 and 562 Multi-Base “M” are DECT models
with Bluetooth for connection to a smartphone or laptop.
DECT100 meters or moreAdvantages: Range – unique frequency that doesn’t overlap with much else.
Disadvantages: Requires base station (DECT radio not integrated into laptops,
cell phones, etc.).
Cisco Headset 561 and 562 Standard “S” or Multi-base “M” are DECT models.
USBType A and Type CType A is the most common USB connector used on most PCs,
while Type C is the newer USB connector used on many laptops.
(USB C Cable Available Q4 FY19).
Cisco Headset 52 and /522 and ALL wireless models come with USB A.
RJRJ9 and RJ11
(for headsets)
RJ is a common telephony connector, used on most IP phones to connect an
analog headset or handset. Cisco IP phones use RJ9 for the headset port and
RJ 11 for the axillary (Aux) port (used for signaling answer call, end call, etc.).
Cisco Headset 531 and 532 offer RJ connection or USB.
Quick DisconnectProprietary to most headset manufacturersThe purpose of the cable is to allow wired headset users to leave the desk
and quickly unclip/reclip from the device. It also acts as a safety feature.
Cisco 531 and 532 have Quick Disconnect.
RJ Y-CableOne side connect to headset base and other side is RJ9 and RJ11 for Cisco phonesUsed to connect wireless headsets to both the analog (RJ9) headset port
and the digital (RJ11) Auxiliary port for signaling.
Cisco DECT models come with a Y Cable for connection to Cisco Phones.

Meet The Headset 500 Series

Now you can listen to premium audio, no matter what kind of work you do, with Cisco’s new wired and wireless headsets. The Cisco Headset 500 Series offers a full range of models that set up quickly, integrate with Cisco devices and clients, make administration easy, and sound absolutely terrific. You’ll enjoy exceptional audio performance and powerful noise isolation in a lightweight headset that delivers the flexibility you need to stay productive in noisy, open work environments. Cisco headsets also take the hassle out of headset management and service.

Administrators can now manage and troubleshoot all Cisco headsets from within their existing Cisco infrastructure. Inventory management features include summaries, custom reports, and connection status for all headsets and models in use. An administrator can apply customizable configuration templates for simple, straightforward headset deployment.This allows for remote firmware upgrades and compliance and policies management. Meanwhile, proactive diagnostics data provides issue detection and troubleshooting, debugging logs, and call quality data.

Exterior perforations on microphone boom

Filters external noise
Clearly transmits speaker voice

Aluminum housing and microphone capsule

Enables short acoustic path
Produces maximum sensitivity and best voice reception

Microphone test utility and gain adjustment

Enables users to fine tune message configurations

High output speakers work in conjunction with earpads

Passive noise reduction
Low-distortion and clear audio reception

Earpads made of high-quality material

Maximizes comfort and durability
Field replaceable

Speaker audio equalizer

Controls how warm or bright the voice of the person you are talking to sounds

Side tone adjustment

Controls the level the user hears himself through the headset speaker

Hear the difference
Experience bold sound while listening to music or conversations

Roam freely
Wireless and multibase technologies let you work anywhere, with any device

Enjoy yourself
Easy set-up and intuitive operation make your experience effortless

Stay focused
Noise isolation and ergonomic design keep you productive

Rest easy
Put compatibility issues and troublesome administration behind you

CISCO HEADSET 521 AND 522

These headsets are ideal if you’re working in an office or on the go. They’ll work great with your computer or any mobile devices with a headphone jack.
They feature integrated calling controls and a lightweight, comfortable design. The best part is, they sound spectacular.

Single-ear/dual-ear
wired options
Flexible connection options
Designed for all-day comfort
Easy setup and tuning

Outstanding audio quality

Unbeatable noise reduction
On-ear

White LED: Link status
On-ear busy indicator

Red LED: Outgoing call
On-ear busy indicator

Cisco 520Jabra Evolve 40Plantronics Blackwire 5220Jabra Biz 2300 UC
Busy lightYesYesNoYes
ConnectivityUSB, 3.5 mmUSB, 3.5 mmUSB, 3.5 mmUSB
Wearing styleOn ear binaural and monauralOn ear binaural and monauralOn ear binaural and monauralOn ear binaural and monaural
Hearing protectionYesYesYesYes
Personalized audio tuningYesNoNoNo
Weight (g)135142.5138124
Cables includedUSB, 3.5mmUSB, 3.5mmUSB, 3.5mmUSB

CISCO HEADSET 531 AND 532

Work in a contact center? Then these are the headsets for you. They work seamlessly with your computer and desk phone, offer a quick-disconnect cable to make it easy to get up from your desk, and feature integrated calling controls with advanced call handling. The unique design provides lasting comfort for those long shifts. Not to mention their audio performance, which is crisp and clear.

Single-ear/dual-ear wired options
Flexible connection options
Quick-disconnect cable for mobility

Outstanding audio quality

Unbeatable noise reduction
Designed for all-day comfort

White LED: Link status

On-ear busy indicator
Easy setup and tuning

Red LED: Outgoing call

On-ear busy indicator
Easy setup and tuning

Cisco 530ENCOREPRO 720 +
Plantronics DA90
Jabra Biz2400 +
Jabra Link 260
Busy lightYesNoNo
ConnectivityUSB, RJ-9USB, RJ-9USB, RJ-9
Wearing styleOn ear binaural and monauralOn ear binaural and monauralOn ear binaural and monaural
Hearing protectionYesYesYes
Personalized audio tuningYesNoNo
Weight (g)1017877
Cables includedUSB, RJ-9USB, RJ-9USB, RJ-9

CISCO HEADSET 561 AND 562 (WITH SINGLE BASE)

Are you the kind of person who can’t sit still? Then take a long look at these full-featured, wireless headsets. They perform equally well in an office or contact center, with your computer or your desk phone. They’re so comfortable you forget you’re wearing them. Plus, with their extended wireless range, you can get up, move around your workplace, and stay connected without the hassle of cables.

  • Designed for all-day comfort

  • Interference-free DECT wireless

  • Easy setup and tuning

  • Flexible connection options

  • Mobility up to 300 feet from the bases

Single-ear/dual-ear wireless options

Outstanding audio quality

Unbeatable noise reduction

Volume rocker

Call and mute

Earpiece calling and volume controls

White: LED Link status

Call and mute

On-ear busy indicator

Cisco 560 with Single BaseJabra Engage 65Plantronics CS520Sennheiser SDW 5015
Wireless range100 m/330 ft150 m/490 ft350 ftLine of sight: 180 m/590 ft
Typical office building: 55 m/180 ft
Talk time1013910
Charging time (minutes)0 – 40%: 30
0 – 100%: 90
0 – 40%: 30
0 – 100%: 90
1800 – 50%: 30
0 – 100%: 60
Connectivity1 connection
Softphone, desk phone
2 connections
Softphone, desk phone
1 connection
Desk phone
2 connections
Softphone, desk phone
Conference4 (3 additional)4 (3 additional)4 (3 additional)4 (3 additional)
Busy lightYesYesNoYes
DECT security128-bit encryption128-bit encryption64-bit encryption128-bit encryption
Wearing styleOn-ear binaural and monauralOn-ear binaural and monaural
and convertible
On-ear binaural and monaural
and convertible
On-ear monaural, ear hook
or neckband
Hearing protectionYesYesYesYes
Personalized audio tuningYesNoNoNo
Replaceable batteryYesNoNoNo
Weight (g)115839658
Cables includedUSB, EHS cableUSB, AuxAuxUSB, Aux

CISCO HEADSET 561 AND 562 (WITH MULTI-BASE)

If you frequently use more devices than you can count, the Cisco Headset 561 and 562 pair with a Multi-Base to make a great tag-team. The Multi-Base enables you to connect your headset with your computer, mobile devices, and desk phone, and easily switch between them. Of course, these headsets also provide the lasting comfort, premium audio, and extended range you need to get things done in any workspace.

  • Single-ear/dual-ear wireless options

  • Designed for all-day comfort

  • Interference-free DECT wireless

  • Easy setup and tuning

  • On-ear busy indicator

  • Outstanding audio quality

  • Unbeatable noise reduction

  • Earpiece calling and volume controls

  • Connect with laptop, mobile and desk phones

  • Mobility up to 300 feet from the base

Cisco 560 with Multi-BaseJabra Engage 75Plantronics Savi 720Sennheiser SDW 5016
Wireless range100 m/330 ft150 m/490 ft350 ftLine of sight: 180 m/590 ft
Typical office building: 55 m/180 ft
Talk time1013910
Charging time (minutes)0 — 40%: 30
0 — 100%: 90
0 – 40%: 30
0 – 100%: 90
1800 – 50%: 30
0 – 100%: 60
Connectivity3 connections
(Softphone, desk phone, mobile)
5 connections
(Softphone, desk phone, mobile)
3 connections
(Softphone, desk phone, mobile)
4 connections
(Softphone, desk phone, mobile)
Conference4 (3 additional)4 (3 additional)4 (3 additional)4 (3 additional)
Busy lightYesYesNoYes
DECT security128-bit encryption128-bit encryption64-bit encryption128-bit encryption
Wearing styleOn-ear binaural and monauralOn-ear binaural and monaural
and convertible
On-ear binaural and monaural
and convertible
On-ear monaural, ear hook
or neckband
Hearing protectionYesYesYesYes
Personalized audio tuningYesNoNoNo
Replaceable batteryYesNoNoNo
Weight (g)115909658
Cables includedUSB, EHS cableUSB, AuxUSB, AuxUSB, Aux

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