Huddle Rooms in 2019! – Video

 

It’s so important these days to have productive and collaborative workspaces. Learn more about all the video and audio solutions available and how you can improve your huddle rooms.

Hands on with the Poly Studio!

 

In this video, we highlight the features of the Poly Studio, then set it up and test out the microphone range and the optional people tracking feature in action!

Poly Studio and Logitech Meetup Comparison

 

We compared the audio and tracking features of the Poly Studio and the Logitech Meetup! The automatic color balance between the two is noticeable – our huddle room has a lot of blue, and the Studio interpreted that differently than the Meetup. Every environment can be different, so if you have questions, feel free to ask!

Differences between CS500 and Savi Series Headsets – Video

 

Overview of the differences between these very popular models of headsets from Poly (formerly Plantronics). Let us know if you have any questions about these headsets!

What’s the difference between CS500 series & Savi Series?

By Danny Hayasaka

April 10, 2019

Does your business need the popular Plantronics (Now Poly) CS500 Series wireless headsets or Savi Series? What’s the difference?

Plantronics (Now Poly) produces wireless headsets that increase productivity by providing mobility in the office and multiple connectivity options to support how you work.

The CS500 Series consists of DECT and 900MHz wireless headsets with single connectivity to Desk Phones.

The Savi Series offer DECT and Bluetooth wireless connectivity depending on model. The Savi 700 and 8200 Series offer triple connectivity while the Savi 400 Series offer single connectivity to PC/Laptop via USB.

Individual roles and use cases will determine which series is best. If you require connectivity to a desk phone, PC/Laptop and Mobile device, the Savi 700 and 8200 Series are right series to consider.

Roles that require connectivity to a desk phone only will benefit from the CS500 Series.

Those that utilize soft phone clients only, will be best served with Savi 400 Series.

Each series offers multiple wearing style options:

  • Single ear headband
  • Dual ear headband
  • Over-the-Ear
  • Convertible (headband, over-the-ear, behind the neck)

The Savi 8220 offers Active Noise Canceling (ANC) speakers which is a great feature to help block out distractions in environments like noisy open offices.

CS500 Series – DECT Wireless – Desk Phone only connectivity:

CS500 Series – 900MHz Wireless – Desk Phone only connectivity

Savi 700 & 8200 Series (UC and Microsoft Variants) – DECT & Bluetooth Wireless – Desk Phone, PC/Laptop and Mobile Connectivity

 

Savi 400 Series (UC & Microsoft Variants) – DECT Wireless – PC/Laptop Connectivity via USB DECT Dongle

If you have more questions, feel free to reach out to Call One, Inc. via phone 1-800-749-3160 or sales@calloneonline.com

Open Monday-Friday, 8am-5pm ET

How do you choose the right headsets for your organization? Part I

Series by Danny Hayasaka

7/9/18

Having been in this industry for over 19 years I’ve had the opportunity to see the evolution of headsets. Some dismiss headsets as commodities however they are becoming increasingly critical to an organizations business processes and their overall business communications and collaboration strategies.

The headset is how your company’s voice is transmitted to the world. In addition to customers and partners, clear communications are also important internally amongst peers and colleagues. More emphasis should be placed on selecting the right headset if listening to your customers and being able to be heard clearly matters to you and your business.

In the world of business grade headset manufacturers, there are three main players (Plantronics, Jabra, and Sennheiser) with Plantronics and Jabra currently dominating the space globally.

They are the top vendors for these reasons:

  • Global presence
    • All three brands are available to customers globally through distributors and channel partners in their perspective regions.
    • Global, National and Territory reps
  • Compatibility with all major voice, UC, Contact Center, and collaboration platforms
    • All three manufacturers work hand in hand with the major platform providers to offer solutions that are compatible and include features and functions end users need for optimal experience
  • Service
    • Warranty service (1-3 year coverage) is available depending on brand and model
    • Varying turnaround options available
    • Additional services available for large and global enterprise customers
  • Support
    • Pre- and Post-Sales Support available directly and through channel partners
    • Demo/Eval/Proof of Concept units
    • Wireless Density Surveys
    • Mass deployment support
    • Onsite support
  • Accessories
    • Doesn’t seem like that big a deal, however, “shit happens”. The AC Adapter for your multi-connectivity wireless headset has an unfortunate vacuum cleaner incident which renders your headset useless. It’s important that you are able to purchase a replacement.
    • Some organizations “share” headsets. The ability to issue each employee their own set of ear cushions and headset cleaning towelettes is important
    • What about training-y’s, replacement interface cables, mic screens, voice tubes, charging cables, USB cables, ear tips, etc
  • Large Portfolio
    • One size does NOT fit all
    • Each brand works very hard to develop solutions to support the multiple Use Cases, Personas, Work Styles, User Types & Environments
    • Corded and Wireless Headset options
    • USB speakerphone options
    • Multi-Connectivity options
      • Brands offer solutions for any combination of Desk Phone, Softphone and/or Mobile device
      • DECT, Bluetooth, NFC, USB-A, USB-C, 3.5mm, RJ9 options
    • Different wearing styles
      • Single and dual headband options
      • Over the ear
      • In the ear
      • Behind the neck
      • Convertible options that include multiple wearing styles
    • Security
      • All three brands make security a priority. Government, Financial, Healthcare and other industries that require the highest levels of security can rely on Plantronics, Jabra, and Sennheiser.
      • All are members of the DECT Forum and have solutions that are Security Certified
    • Support all budgets
      • All brands offer value to premium options
    • R&D
      • Plantronics, Jabra, and Sennheiser are continuously investing heavily in R&D to produce better solutions beyond headsets to support the ever-evolving communications and collaboration landscape.
    • Headset Management Software
      • As headsets become more prevalent, it’s become more critical to manage them.
      • IT Help Desks are experiencing an increase in help desk tickets requesting support for headsets
      • Headset Management Software can help IT Departments mitigate many issues before they arise
      • Plantronics, Jabra, and Sennheiser all offer Headset Management Software

Above are some of the reasons why Plantronics, Jabra, and Sennheiser are currently the top vendors however there are a plethora of other headset manufacturers/brands. Some notable brands: Logitech, Microsoft and most recently Cisco.

Other brands: Addasound, Accutone, Axtel, ClearOne, JPL, Yealink, VTech, Spracht

Point is there is no shortage of options however you should consider bullets I listed before you begin your journey to choosing the right headset for your organization…

 

Conference rooms and huddle spaces need inexpensive, easy to use, platform agnostic devices…

By Danny Hayasaka

October 28, 2016

It’s been really fascinating to watch the evolution of the meeting space. I remember conference rooms, the analog speakerphone and using a conference call service to connect multiple participants. Oh, and paying by the minute.

Video was added to enhance the experience. It required expensive codecs, hardware, bridges, managed services and a degree from MIT to operate. So the reality was video conferencing wasn’t used and the codecs sat there and collected dust.

Nowadays there are so many options for audio and video meetings via Microsoft Lync/Skype for Business, Cisco Jabber, Zoom, Google Hangouts, Skype, WebEx, GoToMeeting, Vidyo, BlueJeans, Adobe Connect, Fuze, ReadyTalk, and on and on. Additionally, meeting spaces can now be anywhere from the traditional conference rooms to huddle spaces.

With so many options, the need for platform agnostic devices has increased. Additionally, customers are in search of “easy”. How do they video enable a room easily, inexpensively and doesn’t require a specialized degree or certification to operate?

Fortunately, there are plenty of options from multiple vendors. That’s the other fantastic thing that has occurred…customers are no longer tied to “one” brand for a complete solution. They can mix and match depending on need and budget.

You can use devices from Logitech, Jabra, Plantronics, Sennheiser, Konftel, Revolabs and more!!!

For personal use, you can use a USB/Bluetooth headset or USB/Bluetooth personal speakerphone and Webcam.

For small groups of 2-5 people, you can use a USB speakerphone and Webcam.

For groups of 6-10, you can go with ConferenceCams, USB speakerphones and Webcam or PTZ webcams.

For even larger groups you have options for ConferenceCams with extended mics, or more robust speakerphones with USB connections and PTZ Webcams.

 

 

All these solutions cost thousands of dollars less than traditional video conferencing solutions and they are extremely easy to use. Most are “plug and play”. Simply plug the USB cable into your PC or laptop and off you go.

Logitech is making it even easier with their ConferenceCam Kit which includes Intel NUC, Keyboard, Mouse and Iluminari Quicklaunch SE (a fully configurable and simplified user interface that brings appliance-like ease-of-use to the meeting room, minimizing the need for user training or IT support.)

What does this mean do inexpensive, platform agnostic, easy to use devices mean for business?

Increased user adoption, more collaboration and decreased IT Help Desk trouble tickets.

Below are listed some examples of products that can be used to video enable a space. There are more from other manufacturers/brands. Below are some of the more popular, tested/certified webcams and speakerphones:

Webcams, PTZ Webcams and ConferenceCams:

USB and USB/Bluetooth/NFC Speakerphones: