August 14, 2019
Every day I hear customers requesting “ANC” or “NC” headsets. Some know the difference however many don’t. It’s kind of like “Bluetooth”. To some, “Bluetooth” simply means “wireless”. Whether it’s DECT, 2.4Ghz, 900Mhz is irrelevant to them. They want a “Bluetooth (Wireless)” headset. For this blog, I’m talking about headsets for professional use by Poly (formerly Plantronics), Jabra & Sennheiser.
Series by Danny Hayasaka
In Part I of this series we discussed who the top headset manufacturers are and why. In Part II we covered why it’s important to choose an Authorized Partner. Now…let’s get into it. How do you choose the right headsets for your organization?
Back in the day, it was so simple; Plug Prong or Multipurpose Amp, single ear, dual ear or convertible wearing style headset. That’s it.
Series by Danny Hayasaka
Having been in this industry for over 19 years I’ve had the opportunity to see the evolution of headsets. Some dismiss headsets as commodities however they are becoming increasingly critical to an organizations business processes and their overall business communications and collaboration strategies.
The headset is how your company’s voice is transmitted to the world. In addition to customers and partners, clear communications are also important internally amongst peers and colleagues. More emphasis should be placed on selecting the right headset if listening to your customers and being able to be heard clearly matters to you and your business.
April 20, 2017
This question continues to come up again and again. Can you connect two hardwired USB headsets to some sort of splitter for training purposes? The answer is still “No”.
As more and more companies adopt new voice technologies that include softphones there has been a shift from traditional QD headsets to hardwired or wireless USB headsets. The shift from desk phone to softphone does not eradicate the need to train. Businesses still need supervisors/team leads/trainers to sit with new employees/agents and train.
I recently visited a small credit union call center. Fortunately for them, they were using Jabra PRO 9450 wireless headsets across the floor. I noticed they had a spare PRO 9450 on a shelf plugged into power to keep it charged. Attached also was a Zoomswitch Trainer. I asked what it was for. They said for training purposes. They connect two PRO 9450 bases to a Cisco desk phone via Zoomswitch Trainer. I then asked if they were aware of Conferencing Feature that allows them to pair up to 4 headsets to one base. They were not. I provided the instructions on how to do this and they were ecstatic. Much easier and cleaner solution.
I bring up that story because another shift we’ve seen is customers ordering MORE WIRELESS headsets. This is good news when it comes to training. Most major headset brands (Plantronics, Jabra, Sennheiser) that offer wireless headsets include the Conferencing feature.
- Plantronics Savi 700, Savi 400, CS500 & CS500 XD Series
- Jabra PRO 9400, *PRO 900 Series (*some models)
- Sennheiser SD, D10 Series
If you have hardwired corded USB headsets you will run into some challenges if you need to connect two headsets for training.
What are your options? First, understand you can’t connect two hardwired USB headsets to one PC for training. Next, review employees’ roles and daily routines. Based on their roles and daily routines, is corded best option? Perhaps single or multi-connectivity wireless headsets are better options. If you deem corded is best, then let’s look at training options for USB softphone environment.
All major headset brands (Plantronics, Jabra/VXi, Sennheiser) include standard training solutions for USB softphone environment and typically consist of:
- Two QD (Quick Disconnect/Easy Disconnect) Headsets + Training-Y Cable + QD to USB Adapter
Before you buy all hardwired USB headsets, make note of how many trainers/supervisors and how often training is done so you can order the appropriate number of standard USB training solution.
- Two Jabra QD Headsets + Jabra Link 265 USB Training-Y
- Same Series Wireless Headsets using Conference feature
Contact your dedicated Call One, Inc. Account Executive to help you identify what solution is best in your environment.
1-800-749-3160 or firstname.lastname@example.org
By Danny Hayasaka
October 28, 2016
It’s been really fascinating to watch the evolution of the meeting space. I remember conference rooms, the analog speakerphone and using a conference call service to connect multiple participants. Oh, and paying by the minute.
Video was added to enhance the experience. It required expensive codecs, hardware, bridges, managed services and a degree from MIT to operate. So the reality was video conferencing wasn’t used and the codecs sat there and collected dust.
Nowadays there are so many options for audio and video meetings via Microsoft Lync/Skype for Business, Cisco Jabber, Zoom, Google Hangouts, Skype, WebEx, GoToMeeting, Vidyo, BlueJeans, Adobe Connect, Fuze, ReadyTalk, and on and on. Additionally, meeting spaces can now be anywhere from the traditional conference rooms to huddle spaces.
With so many options, the need for platform agnostic devices has increased. Additionally, customers are in search of “easy”. How do they video enable a room easily, inexpensively and doesn’t require a specialized degree or certification to operate?
Fortunately, there are plenty of options from multiple vendors. That’s the other fantastic thing that has occurred…customers are no longer tied to “one” brand for a complete solution. They can mix and match depending on need and budget.
You can use devices from Logitech, Jabra, Plantronics, Sennheiser, Konftel, Revolabs and more!!!
For personal use, you can use a USB/Bluetooth headset or USB/Bluetooth personal speakerphone and Webcam.
For small groups of 2-5 people, you can use a USB speakerphone and Webcam.
For groups of 6-10, you can go with ConferenceCams, USB speakerphones and Webcam or PTZ webcams.
For even larger groups you have options for ConferenceCams with extended mics, or more robust speakerphones with USB connections and PTZ Webcams.
All these solutions cost thousands of dollars less than traditional video conferencing solutions and they are extremely easy to use. Most are “plug and play”. Simply plug the USB cable into your PC or laptop and off you go.
Logitech is making it even easier with their ConferenceCam Kit which includes Intel NUC, Keyboard, Mouse and Iluminari Quicklaunch SE (a fully configurable and simplified user interface that brings appliance-like ease-of-use to the meeting room, minimizing the need for user training or IT support.)
What does this mean do inexpensive, platform agnostic, easy to use devices mean for business?
Increased user adoption, more collaboration and decreased IT Help Desk trouble tickets.
Below are listed some examples of products that can be used to video enable a space. There are more from other manufacturers/brands. Below are some of the more popular, tested/certified webcams and speakerphones:
Webcams, PTZ Webcams and ConferenceCams:
- Microsoft LifeCam HD3000, LifeCam Cinema, LifeCam Studio
- Logitech B525, B910, C925-C, C920-C, C930e
- Logitech PTZ Pro
- ClearOne UNITE™ 200 PTZ Camera
- Logitech BCC950, Connect, Group, Group + Expansion Mics, Group Kit with Intel NUC, CONNECT Kit with Intel NUC
USB and USB/Bluetooth/NFC Speakerphones:
- Jabra Speak 410, 510 and 510+, 800 (UC and Microsoft variants)
- Plantronics Calisto P610 and P620 (UC and Microsoft variants)
- Sennheiser SP10 and SP20 (UC and Microsoft variants)
- Konftel Ego, 55Wx
- Revolabs FLX UC 500, YVC-300, FLX UC 1000, FLX UC 1500
- ClearOne Chat 50 (UC), 60 (Skype), 70 (Skype for Business), 150 & ChatAttach 150 (UC), 160 & 160 Chatattach (Skype), 170 & 170 Chatattach (Skype for Business)
- Logitech P710e
May 17, 2016
By Danny Hayasaka
One major complaint customers had who have used Sennheiser wireless headsets is the over-the-ear wearing style just wasn’t good.
Sennheiser has introduced a new ear hook accessory HSA 20 that is designed to offer an improved, flexible and perfect fit to the already existing SD Office and D10 wireless headsets.
A click-on adapter fitting the SD Office and D10 headsets is used for mounting the new improved ear hook featuring a soft leatherette sleeve.
Improved noise isolation and a secure fit are offered with in-ear earbuds in three different sizes (S, M, L) that are mounted on the adapter for the perfect individual fit and optimal wearing comfort.
I was fortunate enough to actually get some of these hooks to test for myself. Of course, I couldn’t write or talk about my experience until now.
Initial thoughts… why didn’t they do this sooner? I’m not huge over the ear fan but I tell you what… this was a very comfortable fit. The SD Office and D10 headsets are super light as it is, the stability this new ear hook accessory HSA 20 offered was very nice.
It’s funny how when people test wearing style stability people shake their heads around like they’re at a metal concert but really? Who does that in an office environment? Don’t answer that. I did bend over to pick something up off the floor and other normal daily movements. The headset stayed in place.
I was able to wear all day comfortably. Really like the soft leatherette sleeve. You don’t think it makes that big a difference, but it does.
And yes you can easily switch out the hook for right or left ear wear.
If you have a Sennheiser SD Office or D10 wireless headset but weren’t too keen on the over the ear wearing style… you may want to consider the new ear hook accessory HSA 20.
By Danny Hayasaka
April 25, 2016
No one can complain about Sennheiser’s audio quality. However, many customers did complain about the over the ear wearing style for their convertible wireless headset models.
Sennheiser has remedied this by developing and producing a new more comfortable ear hook for the SD Office, DW Office, and D10 variants.
It’s the NEW HAS 20 Ear Hook, Adapter and earbuds set. Product Code: 506524
What’s in the package? Ear Hook, Adapter and 3 sets of earbuds: Small, Medium and Large
Attaching the adapter to Sennehiser Office series headset “a snap”. You can easily switch from right ear to left ear wearing style simply by changing the Ear Hook itself.
The earbuds are easy to change out as well.
I really dig the thin super soft leatherette sleeve wrapped around ear hook. Makes for more comfortable wearing.
Maybe you’ve been on the fence about trying a Sennheiser SD Office or D10 because of the over-the-ear wearing style. Here’s an opportunity for you to revisit.
And I’m not even an over the ear fan. I personally prefer in the ear, behind the neck or headband. This was so lightweight I barely noticed I had it on.
By Danny Hayasaka
January 21, 2016
We get lots of calls from customers who claim their USB headset isn’t working. One of the first questions we ask is, “Have you updated the firmware?” Most issues are corrected once customers download the software and update the firmware.
Yes, you need to download the appropriate software when you purchase a corded or wireless USB headset from Plantronics, Jabra, VXi and Sennheiser. Jabra and Plantronics also offer an Enterprise solution that allows IT to manage remotely versus going from station to station making changes.
Here are links that will direct you to the current software downloads:
- Plantronics Software: http://www.plantronics.com/us/category/software
- Jabra Software: http://www.jabra.com/software-and-services/jabra-direct
- Sennheiser Software: http://en-us.sennheiser.com/headset-software-pc
- VXi Software: http://www.vxicorp.com/support/software-applications-downloads/
Most also have software for Mac.
Here are some of the feature/functions that USB headset software offers (go to each link for specific details on the various software and supported devices and softphones):
- Change device settings
- Visible mute and battery status
- Readiness Status
- Device-level call control with call answer/end, mute, and volume adjust
- Compatibility for a broad range of softphones
- *Remote Call Control (Answer/End Call, mute, redial etc) from the headset
- Readiness Status
- And More!
Most of the software offers a graphical user interface (GUI) that makes it easy to “see” what you are connected to and status.
The GUI also allows the end-user to quickly make device setting changes.
You can quickly and easily make device setting changes with a few clicks.
The main point is if you are experiencing issues with your Plantronics, Jabra, Sennheiser or VXi USB headset and haven’t downloaded the software and updated firmware… that may be the issue.
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