If your team members use a computer (softphone) and mobile devices in both locations, here is a list of my top picks for UC Bluetooth Headsets for Hybrid Work, Work from Home, or Work from Anywhere. All models listed are compatible and/or certified with all major business communications and collaboration platforms to include Microsoft Teams, Zoom, Cisco and more. All these headsets will pair to your mobile device via Bluetooth and your computer via included USB dongle. Check out this video below on Why you need a USB dongle:
UC Bluetooth Headsets with ANC Speakers
Based off my personal tests and our YouTube Channel viewer comments and feedback, here are my top picks based off overall audio quality, compatibility, ease of use, comfort, & portability. In no specific order:
Jabra Evolve 75 Series This has been a solid performer since it was introduced. This is a unit I recommend often if you are looking for ANC headset with strong NC mic. It offers up to 18hr talk time but if you forget to charge, it can be used as a corded USB headset while you recharge! Plus, it includes a nice sturdy carry case with a slot for the Link 370 USB dongle so you can transport easily between home and office. Check out this Evolve 75 Mic Test Video from my Home Office!
Logitech Zone Wireless Yes, Logitech makes business-grade headsets and they have done a really good job at developing their Zone series of headsets. They include both USB-A and USB-C connectivity options in the same box. You get up to 14hrs of talk time with ANC on and you can get a complete desktop audio and video solution with their Pro Personal Video Collaboration Kit that includes the Logitech Zone Wireless and Brio 4K Webcam!
Poly Voyager Focus UC Series This is a very popular headset for a reason. It’s a very comfortable headset with up to 12 hours of talk time and Smart Sensor technology. Smart Sensors detect whether you are the wearing the headset. Sensors are located in the headset body and speaker housing and enable you to do things like answer a call by simply putting on headset and Pause streaming media by removing the headset and resume your media by putting your headset back on. Look at the Poly Voyager Focus UC in action from my home office in this video!
If you are looking for a discreet UC Bluetooth headset, here are some you may want to consider.
Poly Voyager 5200 UC Back when I was traveling, this was my go-to headset. With six layers of Poly’s WindSmart technology it’s great for use in the office and on-the-go between locations. I remember one night I was out on a busy street near Logan Airport calling my wife and I asked her if she heard all the noise, and she said, “What noise?”. There trucks, cars, people, and planes landing and taking off and she didn’t hear it. Watch this extreme mic test we did in front of running garbage truck! You get up to 7hrs of talk time, however with the Voyager 5200 Charge Case and docking stand, you get up to 14 extra hours!
EPOS Adapt Presence Grey UC This headset allows you to wear in-the-ear or over-the-ear with a padded earhook. It also includes a small sturdy carry case that holds headset, charging cable, and additional eartips. You get up to 10hrs narrowband and 8hrs wideband of talk time. Check out this video featuring the EPOS Adapt Presence Grey UC so you can hear for yourselves how well it performs!
If you are looking for a no-frills, get the job done, UC Bluetooth headsets starting at $159.95 USD, look at these options available in single or dual ear headband wearing styles from Poly and Jabra. Both series support corded USB mode if you forget to charge headset or are experiencing Bluetooth density problems. To help keep you productive and uninterrupted, both offer online indicator/busy lights to show you are in a call. Carry cases are included with all models to make it easy to transport between locations.
If you would like to learn more about Hybrid Work audio and video devices for your team members, contact us directly Monday through Friday, 8 am – 5 pm ET at 1-800-749-3160 or fill out this form! Don’t forget to ask about our Agent in a Box Service that can help simplify deployments by shipping all the components your employees in need in a single box right to their doorstep anywhere in the US, business, or residential addresses!
https://calloneinc.com/wp-content/uploads/2021/03/Call-One-hybrid-work-3a.jpg310850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-29 16:42:122021-03-29 16:42:18My Top Picks for UC Bluetooth Headsets for Hybrid Work or Work from Anywhere
Business communications and collaboration technology is constantly evolving and changing. It can be very overwhelming. How do you keep up with all the changes? More importantly, how do you know which technology is best for your business? Especially now in this new normal of hybrid work.
Bill Mays and Dottie O’Daniel Mays started Call One, Inc. in 1987 out of their modest two-bedroom home to help people do their business better.
Bill Mays
Initially Call One, Inc. supported customers by helping them select the right Plantronics, GN Netcom, Unex or ACS headsets for use in their offices, call centers and dispatch centers. Additionally, they provided headset repair services and all available accessories to help customers extend the life of their headsets.
Bill & Dottie believed in the fundamental principle that people do business with people.
Dottie Mays
Their belief and passion to help people do their business better carried them through three decades that included the 9/11 tragedy, The Great Recession, and multiple hurricane evacuations. Today Call One, Inc. supports many families and, in some cases, multiple generations here on the Space Coast (Brevard County Florida). A very cool part of being headquartered in Cape Canaveral, FL besides proximity to the beaches, are all the awesome rocket launches!!!
Call One, Inc. helps thousands of organizations in multiple industries; Logistics / Transportation, Health Insurance, Banking, Broadcast Media, Financial Services, Professional Services, Insurance, Telecom / Communications, Hospitals Healthcare, Waste Management, IT Services, Manufacturing, Education, and Government (Federal, State, Local) across the United States.
People have questions about what communications and collaboration technology is best for their corporate and home offices, contact centers, remote workers, mobile teams, meeting rooms, fleets, warehouses, and all their working environments.
Our 30,000 sq ft operations facility allows us to provide additional services like Agent in a Box. Agent in a Box is a service that takes all the devices and components needed and puts them in one box. This helps simplify deployment and delivery anywhere in the US to include business and residential addresses. Your team members can get the technology and devices needed delivered to their doorstep!
As a Nationally Certified Women’s Business Enterprise (WBE) and Woman Owned Small Business (WOSB), Call One, Inc. can help satisfy Supplier Diversity goals and objectives.
Call One, Inc. simplifies access to the technology you need via our in-house Ecommerce Team who can integrate with your EProcurement platform. Our team manages tens of millions of dollars’ worth of transactions annually. Plus, we have the skillsets to create, manage and support CIF and Punch-Out catalogs for all the major procurement platforms like SAP Ariba, Coupa, PeopleSoft, GHX, and more! Our Ecommerce team can build you a customized buy site that is available 24/7 that can provide access to products at your pre-negotiated prices to your authorized buyers.
Sadly, Bill Mays passed on August 15, 2018. Dottie and their son Stephen Mays now stand at the helm leading the company.
Stephen along with his leadership team, helped Call One, Inc. and sister company Hello Direct navigate the 2020 COVID-19 global pandemic. We were able to very quickly pivot from in-office to work from home in a matter of days using the technology and devices we provide.
Stephen Mays
Stephen Mays reminds us that Call One, Inc. is more than one person. It is all the Call One, Inc. team members who show up every day because they believe in the fundamental principle that people do business with people and our passion is to help people do their business better.
https://calloneinc.com/wp-content/uploads/2021/03/CallOne-building2-blog.jpg310850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-29 13:14:302021-03-29 14:32:52Call One, Inc. – Helping people do their business better
Organizations seeking to provide a consistent audio experience for their hybrid workforce have a few questions they need to answer like, “Is their setup the same in their home as their office? If not, what are the differences?” More questions to consider can be found in this blog: Questions to ask when selecting audio and video devices for Hybrid Work.
Many organizations have deployed the Poly Savi 8200 Office. However, due to the Savi headset and base, phone interface cable or EHS cable connected to their desk phone, USB cable connected to their work computer, and AC power supply that’s part of the spaghetti of cables under their workstation, it’s not really designed to be “portable”.
The Poly D200 DECT Wireless Savi Adapter can be purchased separately as an accessory to enable PC connection. They are available in in USB-A, USB-C, UC, and Microsoft variants.
The DECT wireless Jabra Engage 75 and Engage 65 Series are top sellers deployed in thousands of offices nationwide. Enable your Jabra Engage 75/65 or Jabra Evolve USB wireless headset to work as a corded USB device with the Jabra USB-A Cable – 14201-26 that is included with the Jabra Engage 75/65 system. The cable is black with a length of 4.9 ft/ 1.5 m. Leave the Jabra Engage base, telephone interface cable or EHS cable, and AC power supply in the office and take the headset and USB cable to work from home or from anywhere!
If you prefer to leave set up in office intact and not disconnect existing USB cable from the Engage base, buy a spare USB cable for only $23.
Please note when your headset is connected as a wired USB audio device, call controls and the busylight feature on the headset are not supported.
See the steps to use your headset as a wired USB audio device in the video below!
If you would like to learn more about audio and video solution for the hybrid workforce, please contact us directly. As authorized partners of Poly, Jabra, Logitech, JPL, Cisco, EPOS and more, we can help your business identify solutions to support the multiple use cases across your organization.
See the steps on how to pair a Savi 8220 headset to a D200 Savi Adapter (dongle) and the steps on how to convert an Engage 75 / 65 headset to a wired USB headset in video below!
https://calloneinc.com/wp-content/uploads/2021/03/Call-One-hybrid-work-dect.jpg310850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-25 12:13:172021-03-25 12:14:59How to use existing Poly and Jabra DECT wireless headsets for Hybrid Work
When it comes to business webcams, The Logitech Brio 4K Webcam is the standard by which all other webcam manufacturers aspire to develop and launch. From premium 4K quality to a whopping five times zoom feature and reasonable MSRP, this is the king webcams.
Don’t worry, the Brio is compatible and certified with all business video collaboration platforms to include Microsoft Teams, Cisco Webex, and Zoom. With integrated optical and infrared sensors, it also supports Windows Hello. What else is packed in this Logi webcam? Stick around for a link to our overview video of the Logitech Brio.
Logitech Brio Features
Ultra HD 4K image sensor – Supports multiple resolutions, including 4K (Ultra HD) @ 30 fps, 1080p (Full HD) @ 30 or 60 fps and 720p (HD) @ 30, 60, or 90 fps to best support the quality offered by your application and monitor.
RightLight™ 3 with HDR – Look your best in any lighting environment, from low light to direct sunlight or high contrast.
Ultra-secure login with infrared sensor – Infrared technology supports facial recognition for advanced security with Windows Hello™ or other facial recognition software.
5X digital zoom – Need a closer view of fine details? Zoom in and move around your scene with precision using Logitech or in-app controls.
Expansive field of view – Adjust your field of view from 90° to show more of your setting or include more people—or narrow the scope to 65° or 78° for more focused communication.
Razor-sharp optics with auto-focus – Enhance face-to-face collaboration. BRIO is the next best thing to physically being there. Advanced Logitech auto-focus lens technology delivers remarkable video quality with superb resolution, speed, fluidity, color balance, and detail.
Certified for Business – Business-grade certifications mean you can launch your next presentation or video meeting with complete confidence.
Omni-directional microphones – Two omni-directional microphones with noise cancellation provide business-class audio performance. Mics even work with Microsoft® Cortana®.
Multiple mounting options – Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the removable clip or embedded tripod thread. Clip is adjustable to fit a variety of screens.
Plug-and-play USB connectivity – Easily connects to PC, Mac® and Chrome™ devices with no additional software required.
Privacy shade – Switch to privacy mode in an instant with the privacy shade
Multiple connection types – Enjoy the flexibility of USB 2.0, 3.0 or Type C connections.
Custom carrying case – Take your show on the road. The custom carrying case features separate compartments for the camera and detachable clip/cable to conveniently transport BRIO wherever your travels take you.
All these features are great, but does it really look as good as they say? The simple answer is, yes!
Not only is the Logitech Brio 4K Webcam quality almost perfection, but the Logitech Capture software is the icing on top. Being able to adjust resolution, frames per second, color, saturation, and on and on, is a huge bonus. (see picture above) Want to see for yourself? Check out this video below where we showcase the software as well as the raw camera quality. If you have any question please feel free to comment on the video, or reach out to one of our reps.
As businesses settle into the new normal, some are adopting hybrid and flexible work models where teams and departments split between working remotely and working in office. Models will vary depending on organization.
Due to the massive surge in demand for USB audio and video devices the first few months of the pandemic, established leading brands had a hard time keeping up. Many organizations and people purchased audio and video devices from lesser-known brands and vendors.
Companies are now beginning to establish audio and video device standards after a year of dealing with “whatever was in stock”. Supply Chain is ramping back up and the leaders in the personal business audio and video device space have product flowing once again.
Organizations are looking for high-quality devices that are durable, reliable, easy to set up and use, and are compatible across the major business communications and collaboration platforms. Some IT Teams are also looking into device management software to help them monitor and manage devices remotely.
When it comes to selecting audio and video devices for your team members, it is critical to understand the individual users’ role and their environments. Here are some questions you should be asking:
Where will they be working? In the office? At home? A combination?
Is their setup the same in their home as their office? If not, what are the differences?
Will they get a set of audio and video devices for each location or are they expected to transport to and from home and office?
If at home and their audio or video device breaks or quits working, what is the expectation? Are there plans to supply a secondary or backup device?
Do they have ample USB ports?
DECT and Bluetooth wireless headsets provide connectivity flexibility and the benefit of mobility. What’s the difference between DECT and Bluetooth and which should you select? Check out this blog and video!
Authorized partners like Call One, Inc. with over 34 years of experience and a nationally certified Women’s Business Enterprise and Woman Owned Small Business can help narrow down your audio and video device choices. We work hand in hand with all the leading brands to include Poly, Jabra, Logitech, Yealink, JPL, EPOS, and more. Together we can develop customized solutions for your teams wherever they work. You can also take advantage of our Agent in a Box service and have the required components packed in one box delivered to the office or to individual residential addresses nationwide.
Contact us to schedule a free consultation to help you select the right audio and video devices for your organization!
https://calloneinc.com/wp-content/uploads/2021/03/Hybrid-Work-Devices-Call-One-blog-v2.jpg310850Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-22 14:33:542021-03-22 14:33:59Questions to ask when selecting audio and video devices for Hybrid Work
In today’s work from anywhere landscape, the Jabra Evolve2 30 is engineered to keep you productive. The headset is lightweight, portable, reliable, and comfortable. With the Evolve2 30, your team can look forward to outstanding calls, superior audio, all-day comfort and noise isolation for instant concentration anywhere.
The Evolve2 30 series is available in USB-A or USB-C, with single or dual ear headband wearing styles and UC or Microsoft Teams variants. There’s an integrated Busylight that turns on automatically when you’re on a call, and you can turn it on manually to signal ‘do not disturb’ mode. But how well does the noise cancelling mic perform? Stick around until the end for a link to our review video.
Jabra Evolve2 30 Features
Lightweight USB Business Headset available in UC and MS Teams Variants
Plug-and-play connectivity to your computer or mobile device via USB-A or USB-C
2 built-in Microphones filters 12% more background conversation noise for clear, collaborative calls.
Integrated Busylight
28mm Speakers for outstanding audio.
Future-proof tech that gets better with agethanks to an advanced digital chipset.
Noise Isolating Design
Reinforced Steel Headband Slider
Cable length – 1.5 m / 4.9 ft
Danny’s Opinion on the Jabra Evolve2 30 Series
I was thoroughly impressed with the latest addition to the Jabra Evolve2 Series of headsets and would recommend to anyone looking for a great value on a high-quality USB headset. The Jabra Evolve2 30 is great for use to work from anywhere including contact centers, work from home and in the office. Based on the low cost, light weight, comfort, strong audio performance, and compatibility across all major communications platforms, it’s a winner. The noise canceling mic performance of the Evolve2 30 was so impressive I will be creating another video comparing it to the older Evolve 30 II and new Evolve2 40. For now check out the video below to hear for yourselves how well it performed.
If you would like to discuss deploying Jabra Evolve2 30 in your business, contact center or home office, contact us!
The Logitech C930e Webcam is one of the five current Logitech Business Webcams models that includes the C505e, C920e, C925e, C930e & BRIO. The C930e falls into the “Better” category in this line up just behind the BRIO. This webcam is certified and compatible with all major video collaboration platforms to include Microsoft Teams, Zoom, Cisco Webex, RingCentral and more.
The C930e features dual integrated omnidirectional mics that capture audio clearly from up to 3.3ft / 1 meter away so conversations sound natural and clear. For loud environments, the Logitech Zone Wired or Zone Wireless Headsets and C930e webcam make an awesome video collaboration solution!
Manage multiple Logitech personal collaboration devices* with Logi Tune. Available in desktop and mobile app versions, Logi Tune provides an elegantly intuitive dashboard for easy setup, control, and customization. Test your headset mic and sound, customize EQ, and adjust sidetone to hear your own voice at just the right volume. For webcams, control framing, adjust focus and choose a color preset to look your best. Logi Tune also makes firmware updates one-touch simple.
HD 1080p video quality at 30 frames-per-second – Brings life-like HD video to conference calls, enabling expressions, non-verbal cues, and movements to be seen clearly.
Logitech RightLight 2 technology and autofocus – Webcam intelligently adjusts to improve visual quality in low light at multiple distances.
Wide field-of-view for business webcam – Enjoy an extended view – 90 degrees FOV – perfect for presenting using a whiteboard or doing demos.
4X digital zoom in Full HD – 4X zoom at 1080p provides the highest level of detail for your calls, visuals, and presentations.
Professional-grade Certifications – Certified for Skype for Business, Cisco® compatible and enhanced integration with Logitech Collaboration Program (LCP) members integrated experience with most business-grade video conferencing platforms.
Premium glass lens – Enjoy razor-sharp images even when showing documents up close, a whiteboard drawing or a product demo.
Convenient privacy shutter – Easy lens enclosure for added privacy and security. Plug-and-play USB connectivity Easily connects to a PC or Mac® with no additional software required
Multiple mounting options – Freedom to mount the camera wherever it works best – LCD screen, notebook, or tabletop – by using the attached clip or the tripod embedded thread.
3-year limited hardware warranty
At only $129.99 the Logitech C930e is accessible for anyone looking to upgrade their video meetings to business-class. If you are a business and/or IT decision maker with mass deployment needs, contact us directly for support.
Check out the video below that provides and overview of the C930e, management settings available via LogiTune and includes video quality and mic tests!
It’s been a year since the first stay-at-home orders were issued here in the US. I remember how incredibly easy it was for Call One, Inc. and our sister company Hello Direct to transition from in-office to working from home because we had invested in cloud platforms for our ERP/CRM and business communications and collaboration platforms. We’re looking at the best contact center headset solutions for 2021.
Our businesses utilize 8×8 as our primary voice and UCaaS platform however, we also use Microsoft Teams, Zoom, Cisco Webex, and other collaboration platforms to communicate with our customers, partners, and vendors. Our team has access to pretty much any headset they would like. Many of our team members are using the Poly Voyager Focus UC (MSRP $299.95, currently only $199.95). It was great in our open office environment, and it’s also a great solution in their home office environments. It provides ANC speakers, compatibility with all major business communications and collaboration platforms, wireless connectivity to their computer and mobile device, and up to 12 hours of talk time which is more than enough to cover an 8hr workday. Shop all Poly Voyager Focus Series Here!
Poly, Jabra and EPOS are the current leaders globally in the contact center headset solutions space for a reason. Poly has been in the call center/ contact center space since the 1960’s and Jabra is a subsidiary of the GN Group that’s been around for over 150 years. These leaders have deep relationships and integration with all leading contact center on-premise and cloud platforms like Avaya, Cisco, Genesys, NICE inContact, Amazon Connect, 8×8, Five9, talkdesk, twilio, and more!
Flexibility – Wearing Styles, Corded and Wireless
Headset Wearing Styles – Headsets are available in a variety of wearing styles to include: Single or Dual Ear Headband Style, Over the ear, Neckband (behind the neck) and Convertible options that include multiple wearing styles with a single sku (Headband, Over the ear, Neckband, other).
QD Corded Headsets – Headsets that terminate in a QD or Quick Disconnect (Easy Disconnect for EPOS Headsets) allow agents to change out interface cable to support connectivity to a desk phone, computer, dispatch console, turret and more. There is not a universal cable that allows you to connect a headset to all phones, computers, and consoles. An authorized headset vendor like Call One, Inc. can provide compatibility and help you choose the right interface option.
Wireless headsets today offer a ton of flexibility. They utilize DECT and/or Bluetooth to support multiple connectivity options and provide you freedom to move about your workspace.
The preferred wearing style for most contact center agents is single or dual-ear headband style like the new JPL Element TT3 Avant Monaural and Binaural options that have QD (Quick Disconnect) feature that allow agents to change out interface cable to support connectivity to a desk phone or computer.
Jabra Engage 50 series
The Jabra Engage 50 series are headsets designed for the digital contact center. The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. A unique, 3 microphone system with intelligent noise-cancelation filters our background noise and breathing sounds, giving callers a superior experience. For greater efficiency and call control, pair with the Jabra Engage Link. The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.
The Poly Blackwire Series offer a broad range of solutions that include ANC speakers, USB-A, USB-C, and 3.5mm Connectivity options, UC and Microsoft Teams certified variants, and headset models that align with all budgets. From the entry-level Blackwire 3200 and 3300 Series all the way to the Poly Blackwire 8225 that includes Hybrid Active Noise Canceling (ANC) speakers and microphone that is Noise canceling with Acoustic Fence Technology and meets Microsoft Teams Open-Office certification levels. Check out this video below showcasing Poly Blackwire 8225 vs Barking Dog!
https://youtu.be/cr5ILr2HrhU
Pre-and Post-Sales Support
All leading headset manufacturers along with their authorized partners like Call One, Inc. and Hello Direct understand the challenges of the contact center. Together we can work to support Proof of Concept or Pilots that allow you to thoroughly evaluate headset solutions before you make a purchasing decision. Additionally, for those contact centers looking to deploy wireless headsets, select brands offer Wireless Density Surveys to determine which wireless headsets and how many you can deploy.
Warranty Service – Most Contact Center headsets include a 1-3 Year Warranty depending on brand and model. In-Warranty Service is available directly from the manufacturers.
As Contact Centers shift to working remotely, a robust CCaaS solution like available from 8×8 is becoming critical, as well the ability to monitor and manage headsets remotely. Most IT leaders understand that you need more than the ability to push out software and firmware updates. Headset Management Software continues to evolve. Today, headset software from select partners allows you to monitor, manage and maintain your headsets. IT can help troubleshoot and fix issues remotely as well as manage deployment and inventory effectively. But there’s so much more! Contact Center customers can improve the customer experience by leveraging the power of analytics to influence business results with unique data captured directly from the headset. Please contact us to learn more about current headset management software.
Other Contact Center Services
Call One, Inc. can support contact centers of all sizes. Global Contact Centers may have additional services available directly through the manufacturers depending on size and global footprint. Contact us directly to see if you qualify!
Trade-In Programs – To help simplify the deployment of new headsets, trade-in programs are sometimes enabled to leverage existing headsets by assigning them a dollar amount and using that as a credit towards the purchase of new. Contact us to see if you qualify!
Eprocurement – Our in house Ecommerce team can integrate with your existing purchasing platforms and even help to develop and manage CIF and PunchOut catalogs to help simplify access to the headsets and full line of accessories you need. Contact us to learn more!
Budget Optimization Program – Call One, Inc. offers convenient monthly payment options for your contact center headset needs. We understand the value of positive cash flow and provide equipment financing options to help you make the most of your budget. Contact us to see if you qualify!
CCaaS Solutions – Call Center as a Service (CCaaS) solutions enable you to architect a customer experience that will leave your customers pleased and feeling good about interacting with your brand when they call. They enable a more dynamic business with on-demand scalability, global reach, and easy, out-of-the-box integrations into the widely used software that makes your business run. Contact us to learn which CCaaS provider is best for your Contact Center!
Conclusion
2021 marks 34 years of servicing customers. In the beginning we served primarily call centers and dispatch centers with Plantronics, GN Netcom, ACS and Unex headsets. Today, the contact center manages multiple channels of communications with customers that includes email, social media, chat, voice and increasingly, video. Our long term and very strong relationships with the leading brands and providers give us an additional layer of support when it comes to helping meet your contact center headset solutions needs. If you would like to learn how we can help your contact center, contact us today!
https://calloneinc.com/wp-content/uploads/2021/03/CallOneInc-Contact-Center-2021-Blog-header2.jpg5001900Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-16 08:18:352021-03-19 13:46:39Contact Center Headset Solutions for 2021
The Logitech C925e Webcam is the “just right” choice when it comes to Logitech Business Webcams. It sits in between the basic and good models C505e/C920e and better and best models C930e/Brio. It’s compatible and certified with all popular applications like Microsoft Teams, Zoom, Cisco Webex, Google Meet and more! Before we get started on the review, lets look at the specs.
HD 1080p video at up to 30 frames per second: Full HD 1080p 30 fps makes a vivid impression every time with true-to-life video calls.
Easy-to-use: Simple to set up and use, USB plug-and-play connection makes video meetings easy.
UVC H.264 encoding technology: Frees up PC bandwidth by putting video processing within the camera.
Convenient privacy shutter: Easy lens closure for added privacy and security.
78° field of view: See more without having to reposition the camera or crop and zoom.
Logitech RightLight 2 technology and autofocus: Webcam intelligently adjusts to improve visual quality in low light and backlit situations at multiple distances.
Omni-directional dual stereo microphones: Designed to capture sound for clear communication in larger spaces like offices and small conference rooms.
Multiple mounting options: Freedom to mount the camera wherever it works best — LCD screen, notebook, or tabletop — by using the attached clip or the tripod embedded thread.
Professional-grade certifications: Leading business certifications (Certified for Skype for Business, Optimized for Microsoft® Lync® 2013, Cisco Jabber® and WebEx® compatible2 ) and enhanced integration with Logitech Collaboration Program (LCP) members1 ensure an integrated experience with most business-grade video conferencing platforms
Honest Review
When you can’t meet in person, this is the ideal webcam for solo use or small group use. The full 1080p HD video at 30 frames per second delivers true-to-life clarity, and in our professional opinion, it almost looks 4k.
With low MSRP, simple plug and play, integrated microphone, and crisp video quality, Logitech knocked it out of the park with this webcam. You truly get what you pay for! Interested in seeing more? Fee free to reach out to us for more info on the C925e. If you would like to purchase the Logitech C925e, you can order it online here. We have a full video where test and overview the Logitech C925e Webcam. Check it out below:
We are heading into a year of living and working during a global pandemic. One industry that had to make significant changes is the Contact Center space. What changes has Poly seen in the Contact Center space over this past year?
Today we are joined by Richard Kenny, Sr Product Marketing Manager – Contact Center & Unified Communications for Poly (formerly Plantronics and Polycom) to learn about what they are seeing. Below are some excerpts from our discussion. Watch the video to hear the complete discussion.
Danny: What changes has Poly seen in theContact Center space over the past year?
Richard: This is one of those significant years where a lot of the trends that we’ve been predicting for a while have suddenly accelerated. We’ve always talked about if you move to cloud and then we started talking a little bit about when you move to cloud. For contact centers that’s turned into two different ways of looking at that. There’s hybrid working from a technology point of view. So, you’re mixing your cloud solution and your on premises solution, and then you also you’re looking at hybrid working from a location view…”
Danny: Does Poly recommend different solutions if agents are working from home vs physical contact center?
Richard: So we think that the solutions that people have got in the office will work as well at home.
Danny: What about this one? (New Savi 7300 Series)
Richard: That would be an awesome one! 30% of call centers are in some sort of financial vertical, and they have a really big focus on security.
Danny: Has Poly seen a change in use of video in contact centers?
Richard: It’s huge, is the honest answer. You know, if you could have predicted a perfect timing for the merger of Plantronics and Polycom, that would have been it. The video is taken off extensively. And that video has been seen as a really big tool for helping keep teams engaged, helping keep teams together.
Danny: Has Poly seen an increase in the need for device management?
Richard: There’s twofold reasons for wanting device management. The first one is you sent everybody home so you can’t see what they’re using anymore. The call center has said they don’t want to be big brother but they do want to guarantee the audio quality…”
Richard: We used to ask about remote agents and you used to ask, “How far away is your furthest away agent?” and people would say, “like 50 miles 100 miles.” We’ve managed a headset that is over 200,000 miles away. So we put the headset on the moon with Neil Armstrong. If you think your agents are far away, we’ve done it further. And what that drives in Poly is this idea of durability, reliability, and audio quality. So if you want the best of those, we’ve proved it through the moon program…
To get all the great information Richard Kenny provided that is not in this blog, watch the entire video. If you would like to schedule a proof of concept or pilot of Poly solutions for your contact center, contact us!
https://calloneinc.com/wp-content/uploads/2021/03/poly-contact-center-blog-header.jpg10691900Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-11 08:18:272021-03-11 08:18:30What Changes Has Poly Seen in the Contact Center?
