Jabra Evolve2 85 Definitive Mic Test | Boom Up or Down?

On our YouTube channel, we have several videos featuring the Jabra Evolve2 85 however, viewers have asked for definitive mic up and mic down test to settle once and for all which sounds best. Additionally, we’re asked if there is difference if paired via Jabra Link 380 dongle or directly via Bluetooth to laptop. We test that as well! Stick around until the end for a link.

Features

Evolve2 85 Comes in MS and UC Variants: MS – $449.99 UC – $449.99

  • Stereo Binaural Headset with USB-C dongle
  • Digital hybrid Active Noise Cancellation (ANC)
  • Up to 37 hours battery life
  • Over-the-ear wearing style
  • 10-microphone technology
  • Microsoft Teams Version

We set out to create instant quiet, anywhere. The result is a world-class professional headset with cutting-edge digital hybrid Active Noise Cancellation (ANC), powered by our most advanced digital chipset ever, and designed for incredible noise isolation; just put it on for instant immersion in your thoughts. It’s time to change the game. Welcome to the new standard.

Our Thoughts

After testing the Evolve2 85 with connection to the wireless dongle (boom mic up and down) Danny Hayasaka’s professional opinion is the following:

“My vote is mic down, connected to the USB dongle.”

Short and sweet and to the point, Danny!

If you have questions please feel free to reach out to us. Also, if you’re interested to see how this headset preforms, check out our YouTube video where we test different Evolve2 85 scenarios:

What EPOS is Seeing in This New Normal

What EPOS is Seeing in This New Normal? | Interview With Scott Houston

Danny Hayasaka, Sr Director of Marketing and Emerging Technology of Call One, Inc. and Hello Direct had a virtual Q&A with Scott Houston, Field Engineer with EPOS to learn what they’re seeing in this new normal. What questions did we ask? Here’s a list

1. In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?

2. How are organizations managing these assets for remote users? Does EPOS offer a solution?

3. What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?

Scott answered the first question( In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?) with the following:

“What we’ve seen before, you know, pre-pandemic and everything that’s happening. You’re in your office space, and you’re kind of just handed a headset.

But now with so many working from home and utilizing so many of the features that are out there for these devices, it’s just having a quality product to deliver that message.”

For the second question (How are organizations managing these assets for remote users? Does EPOS offer a solution?) He states:

“There was such a focus for so many enterprises on how do we keep our workers and and the information and, everything that they’re doing secure, right?

“But also what’s been changing is the UC landscape as a whole, right? Changes coming from Microsoft people switching from, island mode into teams only and now with the removal of Skype for business.”

And finally, the last question, (What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?) here is what Houston had to say;

“So that’s where our offering for it is called EPOS manager. There you have a cloud service where your admin can go in and have visibility of everyone who has kind of the client version on their machines at home.

“It’s not just EPOS devices. So you can see what your people are using out there, which will help you with, you know, troubleshooting calls and keep the burden of support tickets to a minimum.”

Thanks for tuning in! We want to thank Scott Houston for joining us on this Q&A with Danny Hayasaka. If you want to watch the full interview to see what EPOS is seeing in this new normal, check it out below:

How Agent in a Box Delivered

How Call One, Inc’s Agent in a Box service helped to deliver thousands of Headsets

Call One, Inc. Agent in a Box service was designed to help businesses simplify delivery of the technology individual employees need to do their business better.

The Challenge: The technology and devices an employee needs to work often spans across multiple brands. They might need a headset, a webcam, speakerphone, monitor, docking station, cabling, etc. Typically, organizations source the different components from multiple vendors. Then often have different shipping and delivery dates. This causes delays and makes it difficult for IT teams or individual employees.

The Solution: Call One, Inc. Agent in a Box.

  • One Vendor
  • One Delivery
  • Hardware & Cabling
  • Imaging & Asset Tagging
  • All in one box

Here’s a real-life example of how Call One, Inc.’s Agent in a Box helped to deliver thousands of headsets and required cabling to help simplify IT teams to deploy the solution.

Customer: Fortune 100 Transportation Company

Use Case: New Phone System was implemented and needed new headsets and cabling for each workstation. They requested single ear and dual ear kits that included a single or dual ear headset, phone cable and USB adapter cable. Customer was looking for a way to make staging easier for their teams to deploy thousands of headsets and cables.

Solution: Call One, Inc. Agent in a Box – Our team created two kits. Palletized them and shipped to appropriate location.

The end result, customer received entire delivery on the same day. The individually labeled boxes helped to reduce time in staging and physically deploying since all the components needed were in one box.

If you would like to learn more about Call One, Inc. Agent in a Box contact us, M-F, 8am-5pm ET at 1-800-749-3160 or sales@calloneonline.com. For more information about the Agent in a Box service, continue here.

Connect Poly deskphone-only headset

How do you connect a Poly desk phone-only wireless headset to a computer?

In todays blog we show you how to connect a Poly DECT wireless deskphone-only headset to a computer using the Poly Savi 7220. You can do this with Poly (formerly Plantronics) Savi 7210, CS510, CS520, CS530, CS540 and CS545 as well. And since we have it set up, we also include a mic and wireless range test as well! Stick around until the end for a link to that video.

Let’s take this step by step:

Step 1: You will need a Poly APU-76 Adapter. It’ll look like this:

Poly APU-76 Adapter

Step 2: Plug double prong end into the back of your DECT headset base. Note: Some DECT bases may look different than the Savi 7220.

Poly APU-76 Adapter


Step 3: Plug USB end into your desired source (Example: your computer).

Poly APU-76 Adapter

Step 4: Be sure to connect AC Power Adapter to appropriate power source.

And there you go! Your Desk phone only headset can now connect to you computer. This a great solution for employees that were sent home to work and don’t have a desk phone. Again, this solution also works for the Poly 7210, CS510, CS520, CS530, CS540 and CS545.

For a tutorial, check out our video below:

This quick tutorial includes a step by step tutorial on how to connect a Poly deskphone-only headset to the APU-76, but also features a microphone test at the very end.

If you have any questions please feel free to reach out to us. Thanks for tuning in!

JPL Element TT3 Avant

JPL Element TT3 Avant | Low Cost, Sustainable, Professional

The JPL Element TT3-AVANT Headset is a unique patented modular headset system designed to provide the user with the choice of wearing styles. The Element range of headsets has been specifically designed to extend the life of the headset. Because of the modular design, if a speaker, microphone or headband breaks out of warranty, you only need to replace half of the headset (one part), which means a longer life for the headset and the cost of ownership is reduced. Why change the whole headset when changing half is the solution! How do they sound? First, let’s go over the basics:

What is the JPL Element TT3 Avant?

JPL Element TT3 Avant Features

  • Dual speakers for better conversation concentration
  • Left / right ear side compatible
  • Wideband enabled
  • Surround Shield Noise-cancelling microphone
  • Ratchet stop boom arm with 220° rotation
  • Supplied with quick disconnect system(QD) – QD compatible with Plantronics (QD bottom Lead Sold Separately)
  • Headset storage clam shell case and clothing clip included
  • Designed and engineered in the UK
  • Compatible with all known office phones
  • Full range of bottom leads available
  • Optional monaural headband available Approvals: CE, FCC, EAC
  • 3 Years Warranty – 2 years repair or replacement warranty PLUS a 3rd year cover on all non-moving parts

Our Thoughts

For the price ($95 for Dual Ear and $85 for Single Ear + plus cost of cable), 3 year warranty, and part replacement, this headset should be your go to contact center solution. The audio quality is in a league of it’s own. It surprisingly blows all competition out of the water. Take a listen for yourself:

If you have any question regarding the JPL Element TT3 Avant, please reach out to us. Thanks for tuning in!

Huddly IQ Auto Framing Feature | Tutorial

Recently a viewer asked for a demo on the Huddly IQ Auto Framing feature. In todays blog/video, we show how to change from manual to Auto frame via Huddly App. Stick around until the end to see a quick demonstration.

Step One

Download the Huddly App. You can download via this link for free. Available on MAC and Windows.

Huddly IQ Zoom

Step Two

Once the app is installed, you simply check mark the “Auto” box.

Voilà! You now have Auto Framing on your Huddly IQ. Feel free to test by walking around different areas in your environment. You will notice it takes a few seconds for the camera to follow you, but don’t be alarmed, this is normal.

To reverse back to Manual Focus, just uncheck that “Auto” box and you will be able to manually focus the camera yourself.

Fortunately, the Huddly app isn’t just for the Auto Framing feature. There are a ton of settings jam-packed within the app. The App will notify you every time we release a new update. It’s easy to keep the camera up-to-date with the latest features, quality improvements and software enhancements. Check out this video where we dive a little deeper into the Huddly software:

Also, if you want to see a more in-depth step by step process, check out our video where we breakdown each step. At the very end we conclude with a demonstration on the Auto Framing technology:

Thank you for tuning in! If you have any question regarding the Huddly IQ, please reach out to us!

Replacing Headset Accessories save money

Replacing Headset Accessories Can Save You Money!

You can save money by replacing headset accessories instead of buying a new headset! (Yes, some folks replace the entire headset when the ear cushion starts falling apart)

If you have ever been in a major contact center, there are vending machines you can go to for replacement ear cushions, mic screens and other essential accessories to keep your headset in optimal working condition. In a corporate office, there were processes in place you followed to get those accessories. The challenge for anyone working from home is they don’t have that same convenience.

What Replacement Accessories are available for your headset?

Companies like Call One, Inc. have been helping people do their business better since 1987. Our team can help you identify what replacement accessories are available for your specific headset. With multiple brands and headset models that exist, there are literally thousands of different accessories available. It can be extremely overwhelming. The Call One, Inc. team is here to help with Poly (formerly Plantronics), Jabra, EPOS (formerly Sennheiser), JPL and Cisco headset accessories.

Jabra Contact Center

Available Corded and Wireless Headset Accessories: Foam and leatherette Ear cushions, ear tips, ear wings, mic screens, voice tubes, replacement and spare batteries, headbands, neckbands, ear hooks, AC power supplies, Bluetooth Dongles, QD to modular coil cords, QD to USB adapters, training-y’s, charging stands, EHS cables, handset lifters, lapel clips, headband cushions, carry cases, amplifiers, audio processers, and more!

When should I replace accessories?

There are obvious times when you should replace, i.e., your AC power supply had a wrestling match with your vacuum cleaner and lost. Anytime a specific piece you need to use your headset effectively gets broken or goes missing, it’s time to replace. Foam ear cushions and mic screens should be replaced as often as you’d like but at least every 3-6 months depending on wear and tear. When it comes to wireless headset batteries, that typically depends on how heavy a user you are. Wireless headset batteries typically last at least twelve months however, we have seen batteries being replaced after only three to six months. Some batteries are field replaceable (you can DIY) while some are not (typically smaller form factor Bluetooth headsets)

Call One Inc Contact Center

Brands like JPL have modular headsets models like their Element TT3 that allow you to replace key components like the headbands and speaker and mic boom. This modular approach provides an overall lower cost of ownership.

Is there a minimum quantity order requirement?

That depends on the accessory, however, Call One, Inc. has been able to “break packs” to provide customers with the quantities they need. Another consideration when replacing headset accessories is shipping cost and how often you need to replace certain items like ear cushions. It’s best to order at least enough to last the length of the headset warranty.

Can you ship headset accessories to my home office?

Yes! Call One, Inc. can ship anywhere in the US including business and residential addresses.

How do I get started?

The best way is to contact us directly M-F, 8 am – 5 pm ET.

📞 1-800-749-3160

📨 sales@calloneonline.com

💻 https://www.calloneonline.com/contact-corporate-sales

It’s best to have the headset brand and model you need accessories for in hand. Don’t know what headset you have? No problem. Take a picture of your headset and send it to us. Be sure to include what accessory you are looking for.

Poly Studio P5 Overview header

Poly Studio P5 Overview | How Does it Perform?

The Poly Studio P5 webcam is part of a broad Poly Studio P Series portfolio of personal video conferencing devices. In this blog/video, we provide an overview of the P5 webcam, pricing, management via Poly Lens Desktop and finally we test the video and audio quality to include a side by side between built-in laptop camera and Poly Studio P5.

The P Series

With the Studio P Series, make the most of video calls wherever you’re working. The Poly Studio P Series personal video devices ensure you always look and sound your best. High-performance cameras compensate for lighting imbalances, while Poly’s premium audio is fine-tuned to help you focus and eliminate distractions. IT gains robust cloud management and troubleshooting of every device from anywhere.

What does the Poly Studio P5 feature?

  • Precision-tuned webcam
  • Status LED on the camera
  • Built in USB Port for connecting to a Poly headset
  • Always look professional with exceptional camera optics that are optimized for video conferencing
  • Make sure you’re heard clearly with a built-in directional microphone that focuses on your voice, not the noise around you
  • Enhance security and privacy, and ensure you are in control of when you are on camera with the integrated privacy shutter
  • Poly Lens cloud management gives IT powerful tools to manage and track devices from anywhere

Poly Studio P5

The Poly Studio P5 webcam ensures you look your best on video calls at home, in the office, or wherever you’re working. Exceptional camera optics are fine-tuned so you always come across clearly with a professional-quality image. Brilliant colors and automatic low light compensation deliver excellent video quality no matter where you need to take a call. The directional microphone focuses on your voice and not the noise around you. An integrated privacy shutter keeps you in control of when you are on camera for enhanced security and privacy. For IT, Poly Lens cloud management provides robust tools to manage and track devices from anywhere.

  • Exceptional camera optics
  • Automatic low-light compensation
  • Built-in directional microphone
  • Integrated privacy shutter
  • USB connection to wireless headset adapter

Take a look below at our video review of the Poly Studio P5 below and subscribe to our Youtube channel for similar videos. If you have any additional questions regarding the Studio P5, feel free to contact us.

Logitech C920e Webcam

Logitech C920e Webcam – How Does it Perform?

The Logitech C920e Business Webcam is a work-from-anywhere HD 1080p business webcam that surpasses the video and sound quality provided by most laptops. The low price point is ideal for deployment at scale. The C920e is ideal for displaying individuals in a well-balanced frame. The fixed 78° field of view captures a “just-right” view of the user and their environment while also providing sufficient room to visually share projects and other items of interest. There are dual integrated omnidirectional mics that can be easily enabled with Logi Tune Desktop app. When activated, the mics are optimized to clearly capture audio from up to one meter (3.3ft) away.

A rundown on the C920e

  • C920e is a work-from-anywhere HD 1080p webcam
  • 78° field of view
  • includes dual integrated omnidirectional mics that can be easily enabled with the Logi Tune Desktop app
  • Built-in HD autofocus

VERSATILE MOUNTING OPTIONS

Mount the webcam wherever it works best: screen, notebook, or tabletop. C920e is designed with a sturdy, adjustable clip that makes it easy to mount on any laptop or external monitor. Integrated tripod threads provide extra versatility to mount the webcam on a tabletop or full-size tripod as well. (Tripod sold separately)

ATTACHABLE PRIVACY SHADE

C920e features an attachable privacy screen that flips up and down to cover or expose the lens. A simple glance at the physical cover confirms for sure if the lens is able to see into your space or not.

BUSINESS READY BY DESIGN

The Logitech C920e Webcam works with all popular video calling applications, including BlueJeans, Cisco Webex®, Fuze, Google Meet, GoToMeeting®, Lifesize Cloud, Microsoft® Teams, Pexip, RingCentral Video, Skype™ for Business, Vidyo, and Zoom to ensure compatibility and seamless integration in the workplace. For the $70 price-tag, this webcam puts out a Stellar image. Not only that, it has decent audio quality too. It’s a no brainer! Check out how it performs below. Thanks for tuning in!

EPOS SP30 Yealink CP900

EPOS Expand SP30 vs Yealink CP900 | Speakerphone Comparison

The EPOS Expand SP 30+ and Yealink CP900 with BT50 dongle come in at an MSRP of $259. In this blog/video, we provide similarities and differences between them and then we have some fun. We do a mic pick range test and also a speaker audio test. Watch and listen for yourselves below. Between the EPOS SP30 and Yealink CP900, which one do you think sounds better to you?

If reading is more your style, check out the specs on these speakerphones:

Features

  • Optima HD voice
  • Microphone pickup range up to 6.5 feet / 2 meters
  • Full-duplex technology
  • Noise suppression (NS)
  • Digital Signal Processing (DSP)
  • Acoustic echo cancellation (AEC)

EPOS Expand SP30

Features

  • Experience plug-and-play conferencing anywhere Portable with Bluetooth® or USB-C connection, multipoint connectivity – for up to three devices
  • Get exceptional audio performance for conference calls, music and multimedia With EPOS VoiceTM technology, ultra-low distortion speaker and two echo and noise-cancelling microphones with advanced algorithms
  • Natural conversation experience With industry-leading duplex performance that allows simultaneous speech
  • Crafted to perfection From premium-quality materials in a compact, lightweight design with convenient cable winding and safe dongle storage
  • For personal or shared use In huddle rooms for up to eight participants with a choice of automatic or manual reconnection for an optimal user experience

During our test and direct comparison of the EPOS SP30 Yealink CP900, we found that both speakerphones do a tremendous job at outputting quality audio. That being said, you normally wouldn’t be blasting music out of one of these, but it’s still interesting to compare! For the price they are set at you can’t go wrong with either one. Your personal use case should be the deciding factor. Want to see the full run through? Check out our latest video below where we put them head-to-head: