Manage headset related help desk tickets, before they manage you with Plantronics Manager Pro.

Proactively manage headset related issues with Plantronics Manager Pro, software as a service.

When headsets are not working optimally, it can have a huge impact on productivity and overall UC adoption. Your IT Manager can tell you how fast helpdesk tickets can pile up and affect their group’s productivity and daily workflow. In fact, the average help desk ticket cost in North America is $15.56. How do you think your IT department would feel if they could proactively manage and maintain a portion of the hardware related help desk tickets, remotely before they interrupt the workflow of the day?

Plantronics Manager Pro, a web-based software-as-a-service allows you to see all headset assets that are active, inactive and out of service within your organization. It allows you to schedule software and firmware updates remotely before they become help desk tickets. IT can manage and troubleshoot headset related issues remotely for mobile or remote employees. Analyze and track conversation details and acoustic events for a better user and customer experience.

For IT it means proactive management of headsets. For the end user it means seamless unified communication experience and positive headset adoption rates. Plantronics Manager Pro software-as-a-service enables IT to track detailed insights about devices and effortlessly update them, on their own schedule. No more IT help desk backlogs, no more running from user to user for adjustments, fixes, or software updates. Now your IT department can effortlessly monitor, manage, and maintain your headset inventory and ensure a successful UC implementation.

To learn how Plantronics Manager Pro can save your IT department valuable time and improve unified communications and headset adoption rates, to learn more or to schedule a  demo click here.

Hands on with the Poly Studio!

 

In this video, we highlight the features of the Poly Studio, then set it up and test out the microphone range and the optional people tracking feature in action!

Poly Studio and Logitech Meetup Comparison

 

We compared the audio and tracking features of the Poly Studio and the Logitech Meetup! The automatic color balance between the two is noticeable – our huddle room has a lot of blue, and the Studio interpreted that differently than the Meetup. Every environment can be different, so if you have questions, feel free to ask!

Differences between CS500 and Savi Series Headsets – Video

 

Overview of the differences between these very popular models of headsets from Poly (formerly Plantronics). Let us know if you have any questions about these headsets!

Plantronics Blackwire Family Connectivity Options

By Danny Hayasaka

December 17, 2018

The Plantronics Blackwire Family is made up of several series: 215/225, 3200, 5200 and 700. They offer varying connectivity options depending on the series/model.  While wireless headsets are extremely beneficial and popular, there are very good reasons why organizations choose corded options instead:

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Plantronics Voyager Family

By Danny Hayasaka

December 12, 2018

If softphone (PC/Laptop) and mobile (tablet/smartphone) are your primary devices for communication, the Plantronics Voyager Family may be a right fit for you.

There are close to twenty different variants available that differ in wearing style and feature sets.

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