Plantronics Calisto 7200

By Danny Hayasaka

August 28, 2018

Plantronics introduced a new member to their Calisto speakerphone family. The Calisto 7200 UC.

Like other new solutions Plantronics is producing, there aren’t “Microsoft” and “UC” variants. The Plantronics Calisto 7200 is certified for Skype for Business. Built for UC applications and softphones from Avaya, Cisco, Skype and others.

Read more

Calisto 7200 USB and Bluetooth Premium Speakerphone

By Danny Hayasaka

I’ve been using the Plantronics Calisto 7200 Speakerphone for several weeks now. It’s much better than the Calisto P610 and P620 in terms of audio quality for voice calls and streaming music.

Read more

How do you choose the right headsets for your organization? Part III

Series by Danny Hayasaka

In Part I of this series we discussed who the top headset manufacturers are and why. In Part II we covered why it’s important to choose an Authorized Partner. Now…let’s get into it. How do you choose the right headsets for your organization?

Back in the day, it was so simple; Plug Prong or Multipurpose Amp, single ear, dual ear or convertible wearing style headset. That’s it.

Read more

How do you choose the right headsets for your organization? Part I

Series by Danny Hayasaka

7/9/18

Having been in this industry for over 19 years I’ve had the opportunity to see the evolution of headsets. Some dismiss headsets as commodities however they are becoming increasingly critical to an organizations business processes and their overall business communications and collaboration strategies.

The headset is how your company’s voice is transmitted to the world. In addition to customers and partners, clear communications are also important internally amongst peers and colleagues. More emphasis should be placed on selecting the right headset if listening to your customers and being able to be heard clearly matters to you and your business.

Read more

How do you connect a Plantronics USB headset to a desk phone?

By Danny Hayasaka

May 18, 2017

“Can I use the Voyager 5200 UC or Voyager Focus UC with a desk phone?” is another question we get. The answer is “YES!” Back in 2014 I wrote about the MDA200, fast forward to 2017 and the MDA220 has been introduced. So what’s the difference between the two, they look identical?

The main differences:

  • Better integration with Plantronics Software like Plantronics Manager Pro subscription service
  • Compatibility with more Plantronics USB Headsets
    • Blackwire Family
    • Voyager Family
    • .Audio 615, .Audio 630M
    • Savi 400 Series
    • EncorePro USB Series
    • Bluetooth USB Adapter BT600 and BT300
    • Entera USB (HW111N, HW121N)
    • DA70, DA80, DA90

What’s in the Box? MDA 220 Audio Switcher, Telephone Interface Cable, Quick Start Guide

Set Up and Use: First connect your Plantronics Supported corded or wireless USB headset adapter to MDAA220 USB headset port. (See list above for list of supported headsets)

Connecting to PC or Laptop: Connect the USB cable from the MDA220 to the computer. The computer talk button LED will be solid green.

Connecting to Desk Phone: There are three options for connecting MDA220 to a desk phone.

  • Desk Phone (standard) via included Telephone Interface Cable
    • There are switch settings on underside as well as Speaker and Mic volume levels
  • Desk phone + HL10 lifter and power supply (sold separately)
  • Desk phone + EHS Cable (sold separately)

The Computer Audio Button and Desk Phone Audio Button are indicated via LED Indicators on the top of the MDA220. Below is the LED Indicator light guide:

 

I can’t stress enough the importance of downloading Plantronics Software or subscribing to Plantronics Manager Pro. The Asset Management capabilities are one thing, the awesome voice analytics are really great.

Plus Plantronics Hub software offers many options. You can update firmware or adjust multiple settings to support how you work.

The MDA220 is a solid solution. If you have questions, please contact your dedicated Call One, Inc. Account Executive. 1-800-749-3160

Plantronics Voyager Focus UC revisited

By Danny Hayasaka

May 16, 2017

Almost a couple years ago I wrote “Plantronics Voyager Focus UC Review”. As more and more organizations transition to open office spaces as well as work remotely from anywhere, the need for Active Noise Canceling has become increasingly important.

The Plantronics Voyager Focus UC is ideal for folks who want the ability to “Focus” on their work. Many do this by streaming their favorite tunes or podcasts via their mobile device.

There are four Voyager Focus UC variants:

  • PLT-202652-01-006         Plantronics B825 Voyager Focus UC Bluetooth Headset
  • PLT-202652-02-006         Plantronics B825-M Voyager Focus UC Lync/Skype for Business Bluetooth Headset
  • PLT-202652-03-006         Plantronics B825 Voyager Focus UC Bluetooth Headset (No Stand)
  • PLT-202652-04-006         Plantronics B825-M Voyager Focus UC Lync/Skype for Business Bluetooth Headset (No Stand)

It has phenomenal talk time (up to 12hrs) and listening time (up to 15hrs).

Let’s focus on Plantronics Smart Sensor technology. It’s a very cool feature. As I wrote before, Smart Sensor means the headset knows when you are wearing it and when you are not. Here are some applications on how Smart Sensor Technology is beneficial:

  • Your mobile device rings and you aren’t wearing headset, simply answer call by putting headset on.
    • Let’s say headset wasn’t quite in reach, that’s okay…answer call via mobile device. If you find it will be longer call, put the Voyager Focus on and the audio automatically transfers from mobile device to headset
  • You’re streaming media, you can pause by removing headset and resume by putting it back on.
  • Maybe you need to sneeze, cough or co-worker taps you on the shoulder to ask quick question while you are in a call, if you take headset off, it automatically mutes the mic so the party on the other end doesn’t hear.
  • In our Microsoft Lync/Skype for Business. If you take headset off, it will change your Presence status to “Away”. Voyager Focus UC will also answer Microsoft Lync/SfB call by putting headset on.

Use sensors: Smart sensors respond when you put on or take off your headset.

With active sensors Putting on headset will: Taking off headset will:
Call Answer the call Mute the headset
Music/Media Resume music/media (if playing previous to taking off)* Pause music/media (if playing)*
Mute Unmute if on an active call Mute if on an active call

NOTE *Functionality varies by application. Does not function with web-based apps.

Reset sensors

You may need to reset the sensors if they are not working as expected. There are two ways to reset the headset sensors. Choose:

  • With your headset powered on, charge your headset on the charge stand for 10 seconds
  • Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in contact with surfaces

Disable sensors

You can disable your headset smart sensors several ways:

  • Manage sensors through Plantronics Hub software
  • Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue.

NOTE Sensors cannot be disabled while streaming audio.

To learn more about the Plantronics Voyager Focus UC or to find out if this solution is right in your environment, contact us.

From October 1, 2016 through June 30, 2017 Plantronics is offering a special promo where you receive a FREE Voyager Focus with the purchase of 10 Voyager 5200 UC headsets.

 

Training-Y for USB Headsets in Softphone environment?

By Danny Hayasaka

April 20, 2017

This question continues to come up again and again. Can you connect two hardwired USB headsets to some sort of splitter for training purposes? The answer is still “No”.

As more and more companies adopt new voice technologies that include softphones there has been a shift from traditional QD headsets to hardwired or wireless USB headsets. The shift from desk phone to softphone does not eradicate the need to train. Businesses still need supervisors/team leads/trainers to sit with new employees/agents and train.

I recently visited a small credit union call center.  Fortunately for them, they were using Jabra PRO 9450 wireless headsets across the floor. I noticed they had a spare PRO 9450 on a shelf plugged into power to keep it charged. Attached also was a Zoomswitch Trainer. I asked what it was for. They said for training purposes. They connect two PRO 9450 bases to a Cisco desk phone via Zoomswitch Trainer.  I then asked if they were aware of Conferencing Feature that allows them to pair up to 4 headsets to one base. They were not. I provided the instructions on how to do this and they were ecstatic. Much easier and cleaner solution.

I bring up that story because another shift we’ve seen is customers ordering MORE WIRELESS headsets. This is good news when it comes to training. Most major headset brands (Plantronics, Jabra, Sennheiser) that offer wireless headsets include the Conferencing feature.

  • Plantronics Savi 700, Savi 400, CS500 & CS500 XD Series
  • Jabra PRO 9400, *PRO 900 Series (*some models)
  • Sennheiser SD, D10 Series

If you have hardwired corded USB headsets you will run into some challenges if you need to connect two headsets for training.

What are your options? First, understand you can’t connect two hardwired USB headsets to one PC for training. Next, review employees’ roles and daily routines. Based on their roles and daily routines, is corded best option? Perhaps single or multi-connectivity wireless headsets are better options. If you deem corded is best, then let’s look at training options for USB softphone environment.

All major headset brands (Plantronics, Jabra/VXi, Sennheiser) include standard training solutions for USB softphone environment and typically consist of:

  • Two QD (Quick Disconnect/Easy Disconnect) Headsets + Training-Y Cable + QD to USB Adapter

Before you buy all hardwired USB headsets, make note of how many trainers/supervisors and how often training is done so you can order the appropriate number of standard USB training solution.

Alternative options.

  • Two Jabra QD Headsets + Jabra Link 265 USB Training-Y
  • Same Series Wireless Headsets using Conference feature

Contact your dedicated Call One, Inc. Account Executive to help you identify what solution is best in your environment.

1-800-749-3160 or sales@calloneonline.com 

 

Plantronics D100 USB Adapter deep dive…

By Danny Hayasaka

 

March 7, 2017

 

Call One, Inc. supports thousands of customers and receives multiple questions daily. In addition to our normal product reviews and blogs, we’ll devote some time to answering frequently asked questions.

 

Question:

 

How do I link the replacement D100 USB adapter to an existing Plantronics wireless SAVI W400 Series headset?

 

Subscribing a Headset to D100 USB Adapter

 

The headset and USB adapter that are supplied together are already subscribed to each other. However, if you wish to use a new headset with your existing USB adapter or you need to restore subscription to your current headset, the units can be subscribed to each other by the following method:

 

  1. Ensure your headset is charged.
  2. Double press the subscription button on the USB adapter. The USB adapter will flash red and green.
  3. Press the volume up button (press volume down for left ear configuration) on the headset for three seconds until the headset indicator light turns solid white.
  4. When the indicator light on the USB adapter goes solid green, the headset and the USB adapter are subscribed to one another.

 

To ensure subscription was successful, press the call control button: the headset will flash white and the USB adapter will flash green.

 

NOTE: If the subscription process times out after two minutes or if the subscription process fails, the USB adapter indicator light will become solid red for four seconds and then return to its previous state. If this occurs, try to re-subscribe the headset again.

 

Ending Subscription

If the USB adapter is in subscription mode and you want to stop the adapter from searching for a headset, press the subscription button again. The subscription light will turn solid red for four seconds and then go to its previous state.

 

What is the D100?

 

It’s a DECT USB adapter adds PC connectivity and portability to your existing Plantronics DECT wireless headset. (Savi 400 and Savi 700 Series)

 

There are two variants:

  • PLT-83550-01-019 Plantronics D100, Savi Adapter, DECT 6.0
    • UC STANDARD VERSION BUILT FOR UC APPLICATIONS AND SOFTPHONES FROM AVAYA, CISCO, IBM AND MORE
      • Expand the connectivity options of your current DECT headset with the D100 DECT USB adapter. When used with the D100, Plantronics DECT wireless headsets (traditionally used with a desk phone) can now be used with your PC – giving you the flexibility to take your headset wherever work takes you.
      • Advanced wideband audio using CAT-iq technology for high definition voice quality
      • DECT technology provides extraordinary sound quality while roaming or multi-tasking up to 300 feet from your PC; eliminates interference from Wi-Fi networks
      • 180-degree articulation for optimal positioning while connected to the PC
      • Download the latest release of Plantronics softwareand get one-touch call answer/end with supported softphones
    • PLT-83876-01-018 Plantronics D100-M, Savi Adapter, DECT 6.0 (Microsoft Lync/SfB)
      • VERSION OPTIMIZED FOR MICROSOFT® LYNC™ AND MICROSOFT OCS 2007
        • Expand the connectivity options of your current DECT headset with the D100 DECT USB adapter. When used with the D100, Plantronics DECT wireless headsets (traditionally used with a desk phone) can now be used with your PC – giving you the flexibility to take your headset wherever work takes you.
        • Advanced wideband audio using CAT-iq technology for high definition voice quality
        • DECT technology provides extraordinary sound quality while roaming or multi-tasking up to 300 feet from your PC; eliminates interference from Wi-Fi networks
        • 180-degree articulation for optimal positioning while connected to the PC

 

What do D100 / D100-M USB DECT Adapter Indicator Lights indicate?

 

USB Adapter Indicator Lights

 USB Adapter Status Indicator Light
 Headset in talk mode  Flashes green
 Headset is muted  Flashes red
 Incoming call  Flashes red and yellow
 Adapter and headset subscribing Flashes red and green
 Headset subscribed, no activity  Solid green
 Powered on – headset not subscribed  Solid red
 USB adapter is in conference mode subscription  Flashes green and yellow
 On a conference call with one or more guest headsets subscribed  Flashes yellow

 

Where is the D100 USB Adapter Date Code Location?

The date code for the D100 USB adapter is printed on top line of the label, and is in MMYY format (For example: 0417).

DA100 USB Adapters have a 1 Year Manufacturer’s Warranty

D100 / D100-M USB DECT Adapters: Wideband Performance

The Savi Office headsets marked WH100 and WH200 do not support wideband audio when subscribed to the DECT dongle D100 or D100-M although wideband audio is supported by these headsets when subscribed to the Savi Office base, WO1. The newer Savi headsets, WH110 or WH210 can be purchased separately if wideband audio is needed with using the DECT dongle.

How do I update Firmware?

NEW EncorePro Digital Series – What are the main changes?

By Danny Hayasaka

November 21, 2016

Plantronics introduced their new Plantronics EncorePro Digital Series, EncorePro USB Series headsets and the DA90 USB to 6pin QD adapter. I finally got my hands on some. To see what they are all about.

These are all the current available EncorePro variants:

At first glance they look like exactly like the current EncorePro Series variants so what’s the difference? What are the main changes?

 

  • Digital Memory
    • Model Number
    • Serial Number
    • Headset Inventory management support when used with Plantronics Manager Pro software (subscription service)
  • 6 Pin QD Connector (EncorePro Digital variants)
  • True Stereo for binaural models

One of the main points you need to be aware of is that currently, the NEW EncorePro Digital Series have a 6-Pin QD which currently only connects to DA90.

There are some accessories coming that will allow end-users to connect standard EncorePro Series to DA90 (4 to 6 Pin Adapter) and NEW EncorePro Digital series to connect to DA70/80 (6 to 4 pin adapter). Plus there is a 6-Pin Training-Y Cable on the way.

More and more companies are adopting/deploying softphones or web-based collaboration tools that require USB headsets. Someone has to support those devices. Because of the applications/platforms being used, it typically falls on IT to manage and support those assets.

I think Plantronics is on the right track as they look forward. These new EncorePro Digital Series along with the DA90 and Plantronics Manager Pro empowers IT Managers with easy-to-use tools to monitor, manage, and maintain every Plantronics headset across the enterprise.

 

Plantronics MDA100 QD – connect Plantronics Headsets to Desk phone AND PC

By Danny Hayasaka

November 17, 2016

Let’s get right into it. First I’m happy Plantronics FINALLY developed their own Desk Phone/PC switch. The MDA100 QD allows Plantronics QD headsets to connect to a desk phone and PC. In today’s world it’s absolutely essential to have dual connectivity. We do so many things on our PC’s now. Many organizations have hybrid voice and UC platforms meaning they have desk phones as well as soft phones and other web based applications that require audio like streaming media, webinars, and video calls.

Plantronics MDA100 QD 205255-01

What’s in the box: MDA100 QD Switch, Desk Phone Cable, USB Cable, 10 foot Coil Plantronics QD (Quick Disconnect) Cable, Set Up Guide

Set Up and Use: Set up is fairly straight forward. Connect desk phone cable to desk phone port on MDA100 QD and the other to either the “headset” port on your desk phone or directly into the handset port. Next connect the USB cable to the micro USB port on MDA100 QD and the USB cable to a USB port on your PC. (Make certain to go into your PC’s Control Panel > Sound > MDA100 > Make Default > Default Communication Device > Apply – For a Mac: System Preference > Hardware > Sound > Output/Input/Sound Effects > MDA100). Connect modular portion of 10 foot coil cable to headset port on MDA100 QD and connect Plantronics QD headset to QD connection.

There are six switch settings on the no-slip bottom of the MDA100 QD. (A, B, C, D, E, F). Select through the switch settings until you hear dial tone on phone. Make certain switch is switched to desk phone.

In order to get audio from PC, select PC on MDA100 QD.

Other nice feature is the Mute Button.

This works great with Plantronics QD headsets. Also tried with Plantronics CS540. Although it works, you will not have remote answer/hang up option. You must answer/hang up via desk phone. If you are in need of Desk Phone and PC connectivity with remote answer/hang up option, go with Savi 700 Series and optional EHS Cables or Handset Lifter.

The MDA100 QD is compatible with all major desk phones and softphones, PCs and Macs. PLUS if you have Plantronics Manager Pro subscription you can manage your MDA100 QD inventory.