Huddle Rooms in 2019! – Video

 

It’s so important these days to have productive and collaborative workspaces. Learn more about all the video and audio solutions available and how you can improve your huddle rooms.

Manage headset related help desk tickets, before they manage you with Plantronics Manager Pro.

Proactively manage headset related issues with Plantronics Manager Pro, software as a service.

When headsets are not working optimally, it can have a huge impact on productivity and overall UC adoption. Your IT Manager can tell you how fast helpdesk tickets can pile up and affect their group’s productivity and daily workflow. In fact, the average help desk ticket cost in North America is $15.56. How do you think your IT department would feel if they could proactively manage and maintain a portion of the hardware related help desk tickets, remotely before they interrupt the workflow of the day?

Plantronics Manager Pro, a web-based software-as-a-service allows you to see all headset assets that are active, inactive and out of service within your organization. It allows you to schedule software and firmware updates remotely before they become help desk tickets. IT can manage and troubleshoot headset related issues remotely for mobile or remote employees. Analyze and track conversation details and acoustic events for a better user and customer experience.

For IT it means proactive management of headsets. For the end user it means seamless unified communication experience and positive headset adoption rates. Plantronics Manager Pro software-as-a-service enables IT to track detailed insights about devices and effortlessly update them, on their own schedule. No more IT help desk backlogs, no more running from user to user for adjustments, fixes, or software updates. Now your IT department can effortlessly monitor, manage, and maintain your headset inventory and ensure a successful UC implementation.

To learn how Plantronics Manager Pro can save your IT department valuable time and improve unified communications and headset adoption rates, to learn more or to schedule a  demo click here.

Hands on with the Poly Studio!

 

In this video, we highlight the features of the Poly Studio, then set it up and test out the microphone range and the optional people tracking feature in action!

Poly Studio and Logitech Meetup Comparison

 

We compared the audio and tracking features of the Poly Studio and the Logitech Meetup! The automatic color balance between the two is noticeable – our huddle room has a lot of blue, and the Studio interpreted that differently than the Meetup. Every environment can be different, so if you have questions, feel free to ask!

Differences between CS500 and Savi Series Headsets – Video

 

Overview of the differences between these very popular models of headsets from Poly (formerly Plantronics). Let us know if you have any questions about these headsets!

The 8 Most-Asked Questions About Cloud Communications – Answered

81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler of a more agile, connected employee and customer experience. They recognize that providing employees with a more aligned communications platform will empower them to deliver a superior experience for customers. As with any new technology, there are several misconceptions and questions to consider.

These 8 most-asked questions will shed some light on how transformative cloud communications can be for your business:

1. Is it cost-effective? Cloud is more agile and requires less infrastructure than its on-premises counterpart. You only pay for what you use, allowing most companies to reap the benefits of savings while gaining in highly desirable collaboration, mobility and customer engagement features for employees.

2. Is cloud right for my size business? Not all cloud solutions offer robust capabilities and reliable platform to work as a successful communications model for companies. 8×8’s Cloud Communications and Contact Center platform supports 50,000 global businesses of all sizes, with a cloud solution that can grow with you, easily scaling up or down without compromising features.

3. How reliable is a cloud solution? Again, this depends on the solution you deploy, but cloud solutions are far more reliable than on-site hosted phone systems. 8×8’s Cloud Communications and Contact Center platform can increase your uptime significantly. Their agreements include a money-backed guarantee of 99.99% uptime.  Can your PBX provider offer the same?

4. Will I get global call capabilities? With 15 redundant data centers distributed across the globe, 8×8’s Cloud Communications and Contact Center platform offers international local, toll-free and local number transfer services in over 80 countries. Plus, 8×8’s patented geo-routing algorithm delivers the highest call quality regardless of where the caller is in the world.

5. How accessible is it? If it is a complete cloud communications solution, the solution delivers the full breadth of UC and contact center capabilities with the flexibility to add capabilities and users as needed. This includes contact centers and calling platforms. With a cloud communications system from 8×8, everything is accessible anytime, anywhere from any device.

6. Can it do what my phone does now? Nobody wants you to give up capabilities. A cloud communications solution from 8×8 offers you the full breadth of capabilities you depend on today including voice, video, messaging, meetings and customer engagement tools to improve productivity and revenues for your company.

7. Is a cloud solution secure and compliant with government regulations? It should be! 8×8’s Cloud Communications and Contact Center platform is backed with industry-leading security and compliance standards and has passed third-party audits for compliance with HIPAA, PCI-DSS, FISMA and other U.S. regulations.

8. How do you pay for the cloud? Cloud solutions are often more accessible to businesses of any size because instead of a capital outlay, they can be paid for monthly as an operating expense. 8×8‘s flexible mix of service packages provides more cost-effective solutions, while also reducing the amount of specialized IT skills and resources required to make the phones work.

Not all cloud communications solutions are created equal. A single Cloud Communications and Contact Center solution from 8×8 offers companies ONE platform that aligns and engages on all channels, creating a harmonized platform that empowers employees to deliver exceptional customer experiences.

Everyone’s talking about cloud solutions. Get the facts first. Contact us to learn more.

Plantronics Voyager Family

By Danny Hayasaka

December 12, 2018

If softphone (PC/Laptop) and mobile (tablet/smartphone) are your primary devices for communication, the Plantronics Voyager Family may be a right fit for you.

There are close to twenty different variants available that differ in wearing style and feature sets.

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Plantronics Savi 8220 – DECT Wireless Headset with ANC

By Danny Hayasaka

November 12, 2018

Plantronics has added the Savi 8200 Series to their lineup.

This solution is recommended for the connected executive, office collaborator and contact center supervisor who need to collaborate across multiple communication platforms (desk phone, softphone and mobile phone). They need a single headset system to seamlessly manage calls with the added flexibility to roam more freely in the enterprise office or contact center, focus in noisy environments with active noise canceling (ANC) and maintain the best audio on both sides of the call.

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Business Desktop Video Solutions

By Danny Hayasaka

September 18, 2018

More and more organizations are deploying desktop video to help improve the quality and productivity of meetings. We’ve all been in audio conference calls where two or more of you begin to speak simultaneously. Time is wasted as you attempt to get back on track with the “Oh sorry, go ahead”… “Oh no, you go”… “no, no, no you go”

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Plantronics Calisto 7200

By Danny Hayasaka

August 28, 2018

Plantronics introduced a new member to their Calisto speakerphone family. The Calisto 7200 UC.

Like other new solutions Plantronics is producing, there aren’t “Microsoft” and “UC” variants. The Plantronics Calisto 7200 is certified for Skype for Business. Built for UC applications and softphones from Avaya, Cisco, Skype and others.

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