Recently a viewer asked for a demo on the Huddly IQ Auto Framing feature. In todays blog/video, we show how to change from manual to Auto frame via Huddly App. Stick around until the end to see a quick demonstration.
Step One
Download the Huddly App. You can download via this link for free. Available on MAC and Windows.
Step Two
Once the app is installed, you simply check mark the “Auto” box.
Voilà! You now have Auto Framing on your Huddly IQ. Feel free to test by walking around different areas in your environment. You will notice it takes a few seconds for the camera to follow you, but don’t be alarmed, this is normal.
To reverse back to Manual Focus, just uncheck that “Auto” box and you will be able to manually focus the camera yourself.
Fortunately, the Huddly app isn’t just for the Auto Framing feature. There are a ton of settings jam-packed within the app. The App will notify you every time we release a new update. It’s easy to keep the camera up-to-date with the latest features, quality improvements and software enhancements. Check out this video where we dive a little deeper into the Huddly software:
Also, if you want to see a more in-depth step by step process, check out our video where we breakdown each step. At the very end we conclude with a demonstration on the Auto Framing technology:
Thank you for tuning in! If you have any question regarding the Huddly IQ, please reach out to us!
https://calloneinc.com/wp-content/uploads/2021/02/Huddly_V3.jpg10691900Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-02-16 08:48:442021-02-16 09:00:38Huddly IQ Auto Framing Feature | Tutorial
You can save money by replacing headset accessories instead of buying a new headset! (Yes, some folks replace the entire headset when the ear cushion starts falling apart)
If you have ever been in a major contact center, there are vending machines you can go to for replacement ear cushions, mic screens and other essential accessories to keep your headset in optimal working condition. In a corporate office, there were processes in place you followed to get those accessories. The challenge for anyone working from home is they don’t have that same convenience.
What Replacement Accessories are available for your headset?
Companies like Call One, Inc. have been helping people do their business better since 1987. Our team can help you identify what replacement accessories are available for your specific headset. With multiple brands and headset models that exist, there are literally thousands of different accessories available. It can be extremely overwhelming. The Call One, Inc. team is here to help with Poly (formerly Plantronics), Jabra, EPOS (formerly Sennheiser), JPL and Cisco headset accessories.
Available Corded and Wireless Headset Accessories: Foam and leatherette Ear cushions, ear tips, ear wings, mic screens, voice tubes, replacement and spare batteries, headbands, neckbands, ear hooks, AC power supplies, Bluetooth Dongles, QD to modular coil cords, QD to USB adapters, training-y’s, charging stands, EHS cables, handset lifters, lapel clips, headband cushions, carry cases, amplifiers, audio processers, and more!
When should I replace accessories?
There are obvious times when you should replace, i.e., your AC power supply had a wrestling match with your vacuum cleaner and lost. Anytime a specific piece you need to use your headset effectively gets broken or goes missing, it’s time to replace. Foam ear cushions and mic screens should be replaced as often as you’d like but at least every 3-6 months depending on wear and tear. When it comes to wireless headset batteries, that typically depends on how heavy a user you are. Wireless headset batteries typically last at least twelve months however, we have seen batteries being replaced after only three to six months. Some batteries are field replaceable (you can DIY) while some are not (typically smaller form factor Bluetooth headsets)
Brands like JPL have modular headsets models like their Element TT3 that allow you to replace key components like the headbands and speaker and mic boom. This modular approach provides an overall lower cost of ownership.
Is there a minimum quantity order requirement?
That depends on the accessory, however, Call One, Inc. has been able to “break packs” to provide customers with the quantities they need. Another consideration when replacing headset accessories is shipping cost and how often you need to replace certain items like ear cushions. It’s best to order at least enough to last the length of the headset warranty.
Can you ship headset accessories to my home office?
Yes! Call One, Inc. can ship anywhere in the US including business and residential addresses.
How do I get started?
The best way is to contact us directly M-F, 8 am – 5 pm ET.
It’s best to have the headset brand and model you need accessories for in hand. Don’t know what headset you have? No problem. Take a picture of your headset and send it to us. Be sure to include what accessory you are looking for.
https://calloneinc.com/wp-content/uploads/2021/02/Call-One-Headset-Accessories-Blog.jpg7711800Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-02-12 15:15:362021-02-12 15:15:39Replacing Headset Accessories Can Save You Money!
This is a frequently asked question on our channel so we decided to reach out to Jabra, Poly and EPOS for their response. While you can pair your headset directly to your PC or Mac, the primary reason to use a dongle is call control. Using the pre-paired dongle will support the headset user the ability to answer and end calls via headset controls vs platform GUI. Other reasons to use a USB dongle versus pairing headset to Bluetooth are improved audio quality, increased roaming range, and overall user experience.
Integration with computer softphone and software support with Jabra Direct Full integration between a Jabra device and a computer softphone usually works only when combined with a Jabra Link Bluetooth adapter. Connecting to a computer without a Jabra Link Bluetooth adapter may provide audio capability in the device but not call control for answering and ending calls.
Bluetooth range Jabra devices obtain the best possible range when they are used with a Jabra Link Bluetooth adapter and not the built-in Bluetooth in a computer. Bluetooth performance of a computer is usually limited to a range of 2-5 meters/ 6-50 feet in a typical office environment.
Factory pairing and installation The Jabra Link Bluetooth adapter and Jabra device come pre-paired in the box. The Jabra Link Bluetooth adapter supports plug-and-play functionality, without needing to install separate software drivers on the computer.
Identification as a soundcard When pairing with the Jabra Link Bluetooth adapter, the device is identified by the computer operating system as a soundcard and can be used for all audio purposes. If a device is paired with the built-in Bluetooth of a computer, the device is usually recognized by the computer as a headset and can only be used for communication purposes.
Poly
Why are BT600 USB bluetooth adapters needed vs. pairing the headset directly to the PC/MAC?
Poly Bluetooth UC devices are full-featured and designed for optimal user experience. To fully benefit from the advanced functionality and have the most reliable audio experience, it is required that the headset is paired via the BT600 USB Bluetooth adapter versus paired directly to the PC/MAC. Poly provides function and additional benefits through the BT600 USB adapter in the following ways:
PC/MAC Bluetooth systems can vary widely in design and capability. By providing a BT600 USB Bluetooth adapter, Poly can ensure a better experience because we control both ends of the wireless connection
The BT600 USB Bluetooth adapter functions as an audio processor, which assures the best audio experience through wideband audio support—providing the highest voice quality. If connected directly to the PC/MAC, wideband audio is not possible
Without the BT600 USB adapter, PC/MAC Bluetooth systems do not typically provide capability to use the call control from the headset. Calls must be managed from the PC/MAC GUI and the buttons on the headset do not function. This eliminates mobility and provides a poor user experience
The BT600 USB Bluetooth adapter supports Poly software which provides advanced features, customization, as well as firmware upgrade capability
PC/MACs typically do not support all the required Bluetooth profiles or may assign the wrong Bluetooth profile to an application. The result can be poor audio quality, loss of audio on microphone or earphone, and inconsistent operation
The BT600 USB Bluetooth adapters enumerates to the computer as an audio device and therefore cannot act as a USB storage device. That being said, BT600 adapters cannot be used to access data on the PC/MAC
EPOS | Sennheiser
It’s the same reason for us, along with being the key to Microsoft Certification. Both the headset and dongle together is what certifies the device for use with Teams, or Skype for users still using SFB. Using the dongle will give you improved audio performance and connectivity performance as opposed to pairing native to the machine which the BT chipset can vary and may not handle audio as well as other machines etc. This is why we recommend it for most users.
Summary
As you can see, through all three partners, they have similar options on using a USB Dongle versus pairing headset to Bluetooth. Having a USB dongle is critical for having a better sound, connection, and overall better experience. Want to learn more? Check out our latest video:
https://calloneinc.com/wp-content/uploads/2021/01/Dongle-Blog-graphic-V4.jpg10691900Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-01-14 16:25:402021-01-14 16:25:43Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?
When we perform headset mic tests, we have been including decibel readings to show decibel levels in the background. That may mean absolutely nothing to some so we created this blog to explain the various decibel levels. We are in no way experts in this field, however per the multiple online resources here is a general outline of decibel level ranges.
What Exactly Is A Decibel?
By Definition:
A unit used to measure the intensity of a sound or the power level of an electrical signal by comparing it with a given level on a logarithmic scale.
Sounds a little confusing, right? In a simpler term; a decibel is a way of measuring how loud something is. For example, a buzzing mosquito may be 15 decibels, where as a jet engine would be 150 decibels. Scientist have confirmed that anything louder than 85dB (decibels) is harmful to your hearing. Check out the chart below. Source
So What Do Decibels Have to Do With Our Mic Tests?
When we test headsets, we use a standard television as a noise source. On average, a normal television volume reading is around 60 decibels. Some headsets are able to drown out this background audio while others can not. So what happens when you bump the TV up to max volume? The decibel reading for that is just under 85, right around 70-80dB. Every headset we have tested thus far has not been able to drown out a reading that high. Maybe someday? We will see!
Check out the latest video where our very own, Danny Hayasaka, takes a deep dive into decibel level reading when testing headsets. Check out and subscribe to our YouTube Channel for similar videos.
https://calloneinc.com/wp-content/uploads/2021/01/Decibel_Blog-header-v2.jpg9561700Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-01-12 15:23:032021-01-13 14:51:06What’s the Decibel Level When We Test Headsets?
The year is 2020 and we’ve done virtually everything…virtually. The holidays are no different. Many will be celebrating physically apart connected via video meeting platform from Zoom, Microsoft, Cisco, Google, or other available options.
The focus of this blog will center around things to consider when selecting a webcam or camera to capture the moment this Zoomsgiving or other celebrations! Two key things to consider are the field of view (FOV) and audio. Celebrations will range from one to one, one to many, and many to many. In order to capture everyone in the frame, a wider field of view is optimal. FOV ranges from 54 degrees to 180 degrees depending on brand and camera model. Some brands offer software that allows you to adjust FOV and other settings to improve overall video quality.
Smartphones and tablets today have nice built-in cameras that can access multiple video meeting and conferencing apps like Zoom, Microsoft Teams, Cisco Webex, Google Meet, etc. Enjoy the moment by getting a stand or mount to hold the phone or tablet. Depending on where you position the smartphone, you may want to consider a Bluetooth Speakerphone to set in the middle of the table so everyone can hear and be heard.
Mobile image quality
Many laptops have built-in cameras, microphones, and speakers. The video quality may not be the best and almost always, the built-in audio in laptops is horrendously bad. It’s best to look at an external webcam and audio device for Zoom or Teams conferencing.
Laptop image quality
The new Logitech C505e offers a FOV of 60 degrees. (Watch Logitech C505e Video). This tighter shot is great for one person.
These cameras offer a wider field of view that can be adjusted via remote control or software:
Watch the video to see these cameras in action to see some of the best webcams and speakerphones for Zoomsgiving!
Lastly, you will want to look at a good USB or Bluetooth speakerphone designed to work with the various video meeting platforms and applications. Strongly consider a speakerphone that offers full duplex for more natural conversation. The new Jabra Speak 750 and Poly Sync 20 offer full-duplex audio while on Zoom calls!
https://calloneinc.com/wp-content/uploads/2020/11/Zoomsgiving-Blog-Header.jpg8001600Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2020-11-25 13:42:122020-11-25 14:53:05Best Webcams and Speakerphones for Zoomsgiving and other celebrations!
Is moving to the cloud worth it?
Well, let’s take a look at the features you would get for roughly the same price you pay right now for Voice/Voicemail. With the mid-range plan, you could get Unlimited Calling to 32 Countries, Unlimited Faxing, Call Analytics, Business Class SMS, Voicemail, and call recording! All these features (and more), all for around the same price you would pay per line from your local provider to just receive voice calls and voicemail! The great part about all of this is you can even keep your phone number. Being able to communicate is key in a growing business. It allows you to be more efficient, save money, and improve quality assurance. So why not use the best to communicate?
https://calloneinc.com/wp-content/uploads/2019/02/Cloud-Linked-CG.jpg322650adminhttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngadmin2019-04-03 20:33:412019-07-24 09:59:57Why should you switch to the Cloud for your Communications Platform?
How to calculate the cost of a traditional phone system
When the time comes to replace your on-premises PBX some of the first objections may come from your CIO, CFO, or controller. A new PBX typically has a price tag in the tens of thousands of dollars. If you require network upgrades or additional hardware to support multiple locations, the cost can easily grow to hundreds of thousands of dollars. However, even those large numbers may not tell the whole story. A traditional phone system includes equipment that was purchased upfront (Capital Expenditure) combined with ongoing monthly bills (Operating Expenditure) for rental, services, and support. Here’s how to calculate the cost of a traditional phone system versus a cloud phone system, so you can make the cost comparison.
https://calloneinc.com/wp-content/uploads/2019/02/ARTICLE-calculator-image-680x500.jpg500680Danny Hayasakahttps://calloneinc.wpengine.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2019-03-01 14:03:002019-07-24 10:00:09How do you calculate the cost of a traditional phone system?
Plantronics Blackwire 3200 Series replace the very popular Plantronics Blackwire 300 Series. There are some apparent cosmetic changes like the new “Lava” cable and accents. Some of the variants include folding speakers along with leatherette ear cushions and 3.5mm connection option. Also…like the Voyager 3200 UC, Voyager 5200 UC, Voyager 8200 UC and Blackwire 5200 Series.
Plantronics introduced a new member to their Calisto speakerphone family. The Calisto 7200 UC.
Like other new solutions Plantronics is producing, there aren’t “Microsoft” and “UC” variants. The Plantronics Calisto 7200 is certified for Skype for Business. Built for UC applications and softphones from Avaya, Cisco, Skype and others.
Finally got my hands on a couple of Jabra Speak 710 speakerphones. When it comes to portable USB/Bluetooth speakerphones, the Speak 710 has the best audio quality I’ve experienced.
Before I get ahead of myself, let’s go through the process.
What’s in the box? Jabra Speak 710 with a hardwired USB cable and integrated folding table stand, Link 370 USB Dongle, carry case, Quick Start Guide
Jabra Speak 710 Features:
Immersive sound for calls and music
Intuitive plug and play connectivity – connect to a laptop, smartphone and tablet via USB or Bluetooth®
Lightweight design, protective travel pouch, and 15 hours of battery life (3hrs to fully charge)
Flexible and scalable for small and large meetings
Interact with your voice assistant with the one-touch Smart button
Certified for Avaya, Cisco, and Skype for Business for a plug-and-play experience
Set Up and Use: For any Jabra US device, I strongly recommend downloading the FREE Jabra Direct software of individual use or Jabra Xpress for mass deployment.
Set up is a breeze. You have two options for connecting Jabra Speak 710 to PC/Laptop:
Connect to PC via USB Cable (USB cable hardwired to Speak 710 and has nice cord management system)
Connect to PC via Bluetooth (Link 370 USB dongle)
To connect Speak 710 to Bluetooth mobile device, hold the Bluetooth button for 2 seconds and follow the voice-guided instructions to pair to your smartphone.
Speak 710 controls:
Power on/off
Answer call
End call
Volume Up
Volume Down
Mute
Bluetooth
Battery status
Smart button
By default, the Smart button will activate your smartphone’s voice assistant (Siri®, Google Now™, Cortana™). However, if you would prefer the Smart button to instead speed dial a phone number on your Smartphone or PC, this can be configured using Jabra Direct.
Link Button
To temporarily link the audio between two Jabra Speak 710s, press the Link button on both speakerphones when they are within 2m/6ft. The Link button will only be visible when two Jabra Speak 710’s are within 2m/6ft.
To unlink the speakerphones, press the Link button on one of the speakerphones.
NOTE If two Bluetooth devices are connected to the Jabra Speak 710, the last connected Bluetooth device will be replaced by the temporary link.
The Jabra Speak 710 is a premium, portable speakerphone for business leaders and C-level executives that ensures amazing sound for conference calls and music – anytime, anywhere.
I have two Speak 710’s linked together so the audio experience is absolutely fantastic for calls and music!!!
Here are some use cases:
Small meeting room: 1-6 participants in the meeting room (place Speak 710 in the middle of the table)
Large Meeting room: Up to 12 participants (Link two Speak 710’s and place at either end of the table)
At your desk (Private office/home office): It’s recommended to put Speak 710 in an upright position using the integrated table stand.
Stereo media: if you are presenting or viewing stereo multimedia, two Jabra Speak 710’s can be positioned on either side of a projector or display for automatic stereo sound.
To help you keep track of tiny Link 370 USB dongle, there’s a slot on the underside of Speak 710 so you can store for travel. Let’s say you forget dongle or forgot to charge…that’s okay, fortunately, there is a hardwired USB cable you can always use. The table stand is also a nice feature.
The Speak 710 is for those who need better audio quality for voice calls and streaming media. Additionally, the look of the Speak 710 is very nice compared to Speak 510.
I’ve tested all the business-grade portable USB/Bluetooth speakerphones from the major manufacturers and hands down, the Speak 710 provides the best audio quality.
