My Favorite Home Office Technology

My Favorite Home Office Technology – The evolution of our home office from March 2020 to November 2022

As we head into the 2022 Holiday Season, I wanted to share my favorite home office technology! But first, let’s rewind to March 2020. March 2020 was the first month for most office workers to start their work-from-home journey. Reminder at the time, it was only going to be temporary. My wife and I are empty-nesters, and I was fortunate to have a dedicated home office. My wife set up her workstation on our dining room table. We all know two weeks turned into months and months into years. We have made several changes to our work-from-home environments over that time.

As a Director of Human Resources, it became impractical for my wife to remain at the dining room table. She often deals with sensitive information and needs to keep it private. After two weeks, she purchased a small desk and moved into our guest bedroom. Over time, we replaced the bedroom furniture and carpet with proper office furniture and vinyl plank floors. We converted the guest bedroom into a real home office.

Many of the changes I made are not immediately visible or noticeable. I added a work table next to my desk to film unboxing videos, stage, and charge audio and video devices. I added shelves in my home office closet to hold the additional devices. I also made some changes to the equipment I use daily.

My Favorite Home Office Technology
My wife’s home office March 2020

I need to have an optimal home office setup to support the way I work and can be the most productive. As the Sr. Director of Marketing and Emerging Technology, I spend a lot of time testing professional-grade audio and video devices. I film videos to help people make more informed purchasing decisions. I also do standard office stuff. I review and respond to emails, IMs, and texts, take and make voice calls, join many video meetings, and work with Word, Excel, PowerPoint, Google Docs, Sheets, and other applications. My wife and I started venturing back into society and traveling again this year, so I added some new family pictures and picture frames to my home office!

Before I share our favorite home office technology, here are some changes we made to our technology and equipment, starting with my wife.

Changes to technology I’ve made in my home office:


My Favorite Home Office Technology
My home office March 2020

Since March 2020, I have tested hundreds of devices. In addition to my favorite pieces of technology, here are some devices I’ve tried recently:

    My Favorite Home Office Technology

    My Favorite Home Office Technology
    My home office November 2022

    Over the past few years, our hiring practices have shifted. We now employ team members across multiple states and cities.

    Logitech Brio

    One of my wife’s favorite pieces of technology is her Logitech Brio webcam. She states the camera helps to make her look her best compared to other cameras. I have shared several webcams with her, and she continues to stick with the Logitech Brio.

    Jabra PanaCast 20

    The Jabra PanaCast 20 has become my favorite webcam for several reasons.

    The video quality of the Jabra PanaCast 20 is excellent across all video platforms, including Microsoft Teams, Zoom, Google Meet, Webex, and more! Jabra Direct provides a Camera Controller that allows me to customize the experience. I can turn on Intelligent Zoom, so the camera focuses on whether I sit straight up or lay low in my chair. The Jabra PanCast 20 Picture-in-Picture feature is an excellent feature that allows me to share a close-up of a product. Hence, people see the details while keeping my face in the video for a more engaging experience. I use this feature frequently in our YouTube videos to show the decibel level readings while I test headset mics in loud environments.

    Manufacturers need to make their devices portable to support the growing hybrid workforce. The Jabra PanaCast 20 included carry case is a welcomed addition. Initially, it doesn’t seem like a big deal until you have to pack up your gear to work in a different location. A designated carry case makes it easier to pack up the camera and cable and protect them.

    I have tested several cameras, and the Jabra PanaCast 20 is my favorite webcam!

    Logitech Logi Dock

    The Logitech Logi Dock is our absolute favorite piece of home office technology! It is a game-changer and a must-have for anyone in a dedicated office space. There is no other device I have tested or am aware of that provides the features and functionality of the Logi Dock. TIME recently revealed its list of Best Inventions of 2022, featuring 200 extraordinary innovations changing our lives. The Logitech Logi Dock is listed as a winner in the productivity category.

    Logi Dock – One Cable to Laptop

    My wife really dislikes clutter and cables. Before the Logi Dock, disconnecting and reconnecting our laptops to head into the office was very cumbersome and inconvenient. My wife had to crawl on the floor to disconnect the power cable from the power strip, the USB-C cable from the dock, and one of her USB devices because her original dock did not have enough USB ports to support all her peripherals. I found myself in a similar situation, except I have power strips easily accessible on the top of my desk. When testing products, it was always a challenge because of the limited USB ports. I was constantly disconnecting and reconnecting USB peripherals and devices.

    The Logi Dock has a single USB-C cable that will provide power and access to all the devices and peripherals you have connected to the dock. Disconnecting and reconnecting for hybrid work is a breeze with just one cable!

    Logi Dock Ports

    Monitor ports

    • ·1 x HDMI v. 2.0 (Support up to 4K, i.e. 3840 x 2160 @60Hz HDR) 7See support page for compatibility updates
    • 1 x DisplayPort 1.4 (Support up to 4K, i.e. 3840 x 2160 @60Hz HDR) 8See support page for compatibility updates.

    Peripheral ports

    • 2 x USB-A
      • 1 x USB 3.1 Gen 1 (5Gbps) with 4.5W charging 9See support page for compatibility update
      • 1 x USB 3.1 Gen 1 (5Gbps) with 7.5W fast charging
    • 3 x USB-C
      • 2 x USB 3.1 Gen 1 (5 Gbps) with 4.5W charging 10See support page for compatibility updates.
      • 1 x USB 3.1 Gen 1 (5 Gbps) with 7.5W fast charging
    • 1 x USB-C Upstream

    Others

    • 1 x Bluetooth Sync button
    • 1 x AC power (230W, 19.5V)
    • Security slot type: Kensington security slot

    Logi Dock – Join Meetings with one touch

    One of the top features and functions of the Logi Dock is the ability to join meetings with one touch and receive ambient light notifications when a meeting is about to start! Whenever you have any scheduled events or meetings coming up, the Logi Dock begins blinking to notify you of upcoming meetings visually! All you have to do is press the button directly on top of the Logi Dock to join Microsoft Teams, Zoom, and Google Meet meetings! (I have also been able to join Cisco Webex Meetings) To access this, you integrate your Office 365 or Google Calendar via Logi Tune. It was such a hassle before Logi Dock and Calendar Integration with Logi Tune. Now I can keep working until I see those purple lights start blinking!

    Logi Dock – Mute Mic and Camera

    Mute is your friend during video meetings, especially when several people are in the meeting. It’s courteous to mute yourself if you are not the one speaking or if there are distracting noises like dogs barking, lawnmowers, or loud people around you. Logi Dock has a lovely prominent mute button on the top you can press. It lights up red when muted to let you know. Sometimes it’s necessary to turn off your camera. The camera mute is especially beneficial when your camera doesn’t have a privacy shutter. While many webcams have attachable or integrated privacy shutters, the dedicated camera mute button on the Logi Dock is very convenient and less distracting than your fingers reaching up to the camera to close the shutter.

    Logi Dock – Premium Speakerphone

    I started using the Blue Mic Yeti to record audio for our YouTube videos, and I am now using the Logi Dock! Whether you are on a call, video meeting, or listening to music, the Logi Dock audio does not disappoint. It sounds good. Like really good. We often use a separate USB speakerphone in our home offices for listening to music or for those extended meetings or webinars, and now we use the Logi Dock.

    • Custom, 55mm, neodymium audio drivers
    • Six noise-canceling microphones
    • Passive radiators for enhanced bass
    • Anti-vibration suspension system
    • Anti-vibration acoustic enclosure

    Logi Dock – Certified and Compatible

    Logi Dock is certified for Microsoft Teams, Google Meet, Google Voice, Zoom, and Tencent Meeting. It’s also compatible with common calling applications across most platforms and operating systems within your IT ecosystem. And because it’s simple for employees to set up, you can confidently deploy Logi Dock to your remote and hybrid workforce.

    Logi Dock – Beyond the Home Office    

    Whether employees are in the office, at home, or somewhere else, Logitech Sync device management software helps everyone stay connected by letting you ensure their Logitech Business devices are healthy and up to date. In addition to Logitech Meeting Room Solutions, Logitech Sync supports Logitech Personal Collaboration Devices, including Logi Dock! See the complete list of supported devices for management here.

    Logi Dock covers multiple bases

    The Logi Dock is our dock, meeting control center, and premium speakerphone. It connects our laptop to our larger displays and USB peripherals, including our two other favorite home office pieces of technology, our webcams.

    In summary

    The work landscape changed forever on March 2020. My wife and I have transformed our home offices to support the way we work. While our roles are different, our need to communicate and collaborate is similar. We both join many video meetings across multiple platforms. The Jabra PanaCast 20 and Logitech Brio provide us with excellent video quality! The Logi Docks are an entirely new productivity device category that offers many great features, including premium, professional-grade audio!

    My Favorite Home Office Technology
    My wife’s home office November 2022

    My wife and I have invested much time and money into creating optimal workspaces in our home offices. The challenge we face is that the technology in our home offices is better than our corporate office. I suspect this is true for many and one of many reasons employers struggle to get employees back in the office.

    We will probably get a dedicated Logi Dock for our corporate offices to have a consistent experience in our home and corporate locations.

    What changes have you made to your home offices?

    Contact us if you want to learn more about technology and devices for wherever you work! Call One, Inc. is a certified Woman-Owned business that has been helping people do their business better by simplifying access to communications and collaboration solutions for over 35 years!

    How to connect Existing Headsets to a Desk Phone and Computer for Return To Office and Hybrid Work 

    Many companies deployed cloud-based communications platforms like Microsoft Teams and Zoom during the pandemic. USB headset demand and purchases skyrocketed now that employees use their computers to make and take voice and video calls. Some organizations have elected to return to the office or adopt a hybrid work model. The challenge is that the headsets employees use in their home offices may not be compatible with the desk phones in the office, or desk phone only headsets will now need to connect to computers.  

    Consumer USB headsets typically do not have options to support connectivity to a business desk phone. Fortunately, there are options to connect existing business-grade USB headsets from brands like Poly and Jabra to desk phones and computers. Some devices enable desk phone only headsets to connect to a computer.  

    Here are some available solutions. Contact a subject matter expert like Call One, Inc. for help with compatibility and more information.  

    Solutions to connect USB headsets to desk phones and computers

     

    Jabra Link 950 for USB-A or USB-C Headsets 

    The Jabra Link 950 enables you to use a compatible Jabra USB headset, either with just your desk phone or with your desk phone and softphone. Choose from Jabra’s wide range of corded and wireless USB headsets, and look for Bluetooth functionality if you also want the headset to connect to a mobile phone. Check if your Jabra headset is compatible here: jabra.com/help/link950/compatibility. 

    Resources:

    Poly MDA220 USB 

    The Poly MDA220 USB allows you to connect to PCs, Macs, desk phones, Poly USB headsets, and devices (corded, wireless, Bluetooth). As of writing this blog, here are the compatible Poly USB devices: Blackwire Family Voyager Family when used with a BT600. Audio 615 and 630M Savi 400 Series EncorePro USB Series Bluetooth USB Adapter BT600, BT300 Entera USB (HW111N, HW121N) DA70, DA80, DA90. Not compatible with Savi 8200 Office and UC Series. 

    Resources:

    Solutions to connect Jabra and Poly QD headsets to desk phones and computers 

    Jabra Link 860 
    Connect Headsets to a Desk Phone or Computer for Hybrid Work 

    The Jabra Link 860 is a flexible audio processor with dual connectivity to desk phones and softphones straight out of the box. With easy-to-reach buttons for mute, volume, and switching calls between desk phone and softphone, the Jabra Link 860 includes audio streaming: call recording, agent greeting, and transcribing.  

    Resources
    Poly MDA500 QD Series 
    Connect Headsets to a Desk Phone or Computer for Hybrid Work 

    The Poly MDA500 QD Series includes four models: MDA524 QD USB-A, MDA526 QD USB-A, MDA524 QD USB-C, and MDA526 QD USB-C. The MDA500 QD Series allows you to connect Plantronics standard QD and digital QD headsets and Y-Training cables.  

    Resources:

    Poly MDA100 QD Series 
    Connect Headsets to a Desk Phone or Computer for Hybrid Work 

    The Poly MDA100 QD Series is a lower-cost option to connect existing Plantronics QD headsets to desk phones and computers. There are two models: MDA100 QD and MDA105 QD.  

    The MDA105 QD includes a volume control feature.  

    Resources:

    Solutions to connect modular headsets to computers and desk phones 

    ZoomSwitch ZMS10-C / ZMS20-UC 

    Connect Headsets to a Desk Phone or Computer for Hybrid Work 

    The ZoomSwitch has been around for several years and was the original option to help organizations transition to computer-based telephony. The ZoomSwitch is still an outstanding solution as it supports DECT wireless headsets, wired modular headsets, or handsets to connect to a desk phone and computer.  

    Resources:

    Connect with a Subject Matter Expert 

    It’s always best to contact a subject matter expert to discuss headset solutions for return to the office and hybrid work. We completely understand the need for immediate solutions; however, organizations should be moving towards developing new device standards that support new ways of working. Poly, Jabra, EPOS, JPL, Logitech, Yealink, and others have multi-connectivity wireless headsets, Active Noise Cancelling Headset Solutions, and Corded USB headsets that align with the different workstyles and workspaces of today’s workforce.  

    Video Enable All Meeting Spaces 

    As business leaders wrestle with decisions to return to the office, remain remote or adopt a hybrid work model, the reality remains that how people work and collaborate has changed. Leading platform vendors like Microsoft and Zoom continue to evolve and introduce new features to improve collaboration regardless of whether people are in the room or remote.  

    Video conferencing device manufacturers are also evolving and developing new solutions that make it easy to video enable all meeting spaces, small to large.  

    From Your Desktop 

    Team members who join meetings from desktops have several options, including corded and wireless headsets, speakerphones, webcams, and all-in-one audio/video devices.  

    Wireless headsets are available in DECT or Bluetooth. DECT headsets offer stronger security and typically longer wireless range while Bluetooth headsets support connectivity to multiple devices. Corded USB headsets are a great option since they generally are plug-and-play and simple to use. 

    ANC headsets are a great option if you work in a noisy environment. ANC headsets include true wireless earbuds, on-ear, and over-ear options. There are also different boom mic options, from boomless mics to retractable mics.   

    USB Speakerphones can be simple or include a long list of features to support however you work. Speakerphones are an excellent alternative for whenever you don’t want to wear a headset. They are also portable, many support Bluetooth, and can connect with your computer and mobile device.  

    Webcams are available to support all use cases and budgets. Things to consider when selecting a webcam include:  

    • Compatibility with the operating system 
    • Video platforms supported 
    • Windows Hello support 
    • Video resolution 
    • Field of View (Fixed or Adjustable) 
    • Auto-Framing 
    • Auto-Focus 
    • Light Correction 
    • Built-in Microphones 
    • Privacy Shutter 
    • Mounting Options 
    • USB-A or USB-C 
    • Cable length 
    • All-in-one 
    • Warranty 
    • Additional features 
    • Price 

    Logi Dock for Desktop 

    The Logitech Logi Dock is a new category of devices. Logitech describes this as an All-in-one docking station with meeting controls and a speakerphone. Used in conjunction with Logi Tune software, you have a powerful device that allows you to join meetings across different platforms at the press of a button. The Logi Dock is a must-have to help increase productivity in your home or independent office. Watch these videos to see the Logi Dock in action! There is nothing else on the market that compares.  

    Video Enable All Meeting Spaces

    All-In-One Solutions  

    All-In-One video solutions are convenient, and an inexpensive way to video enable small to large rooms. All-In-One solutions are available as simple USB audio & video devices (imagine a big webcam with microphones and speakers) or can be used with an in-room PC or placed into Appliance mode, depending on the model. Your in-house teams can typically install these, saving money on installation fees. These solutions support the latest features available for Microsoft Teams Rooms and Zoom Rooms, including Microsoft Teams Room Front Row, Touch-enabled display solutions for Teams Rooms, Zoom Rooms for Touch, Digital whiteboarding, Zoom Smart Gallery, and more! 

    Some models have a wide range of peripherals that can be attached to enhance the collaboration experience. Peripherals include analog whiteboard cameras, touchpads, extension mics, and more!  

    Video Enable All Meeting Spaces

    All-in-One devices have extended beyond a video bar. Brands like Poly, DTEN, and Neat offer solutions that include a camera, microphones, speakers, and a display for personal and group use.  

    Contact an authorized reseller to schedule a virtual demonstration to see the solutions in action! 

    Video Bundles 

    Video bundles include all the necessary components as separate items to support placement flexibility depending on room size and configuration. Video bundles may include a camera, microphones, speakers or a camera, speakerphone (mics, speakers, dial pad), and extension microphones.  

    Some use cases require an independent speakerphone that can be used in video meetings or support voice-only calls.  

    Video bundles for personal use include a webcam+ (corded or wireless) headset or webcam + speakerphone. Video bundles are conveniently packaged in a single box to simplify deployments. Examples include the Konftel Personal Video Kit and Poly Studio P5 Kits.  

    Microsoft Teams Room and Zoom Room Bundles 

    Microsoft and Zoom have strong relationships with hardware partners who develop solutions designed to support a wide range of spaces with Microsoft Teams Rooms and Zoom Rooms licenses. It’s important to note that you must have the appropriate Microsoft Teams Rooms or Zoom Rooms Licenses and use recommended and certified Microsoft Teams Rooms or Zoom Rooms Hardware to access all the available features.  

    Logitech Video Conferencing Video Enable All Meeting Spaces

    Wireless Presentation and Conferencing  

    Some solutions support wireless content sharing and conferencing and are compatible with most of the leading video conferencing device manufacturers. These solutions allow you to wirelessly share content, turn a dedicated platform meeting room into a BYOD space or take over the USB peripherals from your laptop. Examples of these solutions include ScreenBeam and ClickShare by Barco.  

    Make it easy to join a meeting 

    There are so many options to video-enable meeting spaces of all sizes. Ultimately, it comes down to what you want team members and partners to accomplish while in that space. The easier it is to use the technology in the room, the more productive meetings will be. Make it easy for anyone in your organization to join a meeting.  

    Call One, Inc. has been in business since 1987. We entered the audio and video conferencing space in 2003. We partner with leading brands, including Logitech, Poly, Jabra, Konftel, Yealink, JPL, DTEN, Neat, and more, to help organizations video-enable all their meeting spaces so they can do their business better. How can we help?

    Audio Video Devices 2022

    Audio and Video Device Highlights for First Half of 2022 

    Device manufacturers have created solutions to support work from anywhere. We have seen several new audio and video devices for business this first half of 2022 and shared several via our YouTube Channel. In this blog, we share some highlights! 

    January 2022 

    Konftel Personal Video Kit

    February 2022

    Audio and Video Device

    March/April 2022

    • Enterprise Connect 2022 Video Playlist – This playlist features videos from the Enterprise Connect Expo Hall Floor. We focused on audio and video device brands that are compatible with all the leading enterprise communications and collaboration platforms including Microsoft Teams, Zoom, Cisco Webex, RingCentral, 8×8, GoTo, and more! We film at the booths of AVer, Biamp, DTEN, EPOS, Jabra, Konftel, Logitech, Neat, Poly, Shokz, Spracht, Targus, and Yealink. We also filmed an onsite mic test comparison video that includes eleven UC Bluetooth headsets from Poly, Jabra, Logitech, EPOS, Yealink and Shokz. 

    May 2022

    ADAPT 660 Lifestyle Office Headset Solutions Audio and Video Device
    EPOS Adapt 660
    Audio and Video Device
    • EPOS Adapt 660 AMC vs Adapt 660 (And Adapt 661) – EPOS introduced the stylish EPOS x Aston Martin F1™ Team co-branded headset. Powered by EPOS AI™ for crystal clear communication, the headset has adaptive ANC, superior stereo sound and microphones enhanced by machine learning. This is uncompromised audio for those who live life in the fast lane. How does the Adapt 660 AMC compare with the EPOS Adapt 660 and 661? 
    • Samsung Galaxy Ecosystem | Galaxy Book Pro 360 + Galaxy S22 + Galaxy Tab S8 + Galaxy Buds Pro – I share how you can increase productivity in a Windows and Android environment by utilizing Second Screen and Phone Link with the Samsung Galaxy Book Pro 360, Galaxy S22, Galaxy Tab S8 and 43” CJ890 Ultra-wide Curved Monitor. 
    • Logitech Zone True Wireless Earbuds | Certified for Microsoft Teams, Zoom, Google – Stay focused and in the zone with Zone True Wireless Bluetooth® earbuds. The certified noise-canceling mics, hybrid ANC, and immersive sound are ideal for collaboration in busy workspaces without compromising quality, productivity, or creativity. This video provides an overview of the specifications, microphone, and wireless range tests. 
    • Jabra PanaCast Meet Anywhere Bundles | Unboxing and Overview – Jabra has created four Jabra PanaCast Meet Anywhere Bundles to support Hybrid working and work from anywhere! They have combined all the necessary components and packed them in a convenient Travel Case. The versatile Jabra PanaCast camera allows you to adjust the Orientation, Field of View, Intelligent Zoom, and Image Quality (Brightness, Contrast, Saturation, Sharpness, White Balance) all from Jabra Direct. The Jabra Speak 750 is a compact premium speakerphone with two-way full duplex so both sides can hear and be heard clearly, for natural communication even when you’re all in different places. With a dedicated Microsoft Teams button to instantly connect you to your meeting, and a plug-and-play connection for all leading Unified Communication platforms, including Zoom, Google Meet, and more, it offers a seamless meeting experience with fast and powerful communication, anytime and anywhere. The plus (+) bundles include a Table Stand and a set of cable management clips to provide a clean look. 

    June 2022

    • JPL Convey Speakerphone | Overview, Speaker, and Mic Tests – The new JPL Convey is ideal for anyone wanting to talk and listen hands-free when using a softphone. The high-quality speaker is loud enough for everyone around the table to hear. Perfect for team briefings and pitches to clients. The JPL Convey is perfect for any small office or meeting room with up to 4 people. 
    • Logitech Logi Dock | Overview and Demo – The Logitech Logi Dock is an absolute game changer and has established a new category of devices. It is a docking station with meeting controls and enterprise-quality audio that simplifies personal workspaces and improves the work-from-home experience. In this video, I provide an overview and several demos, including speaker output level, how you can quickly join Google Meet, Zoom, Microsoft Teams and Webex meetings from the LogiTune app and Logi Dock, and mic and camera mute features! 
    • JPL Agora | Overview and Demo Video – The JPL Agora is a 4K Ultra HD Intelligent All-In-One Video Sound Bar with Intelligent Zoom. This simple plug-and-play video sound bar allows you to video enable focus rooms, huddle, small, and medium meeting rooms. Designed with a fully adjustable mount, the JPL Agora can be placed above a computer monitor, on a desktop, or on a wall. The JPL Agora video sound bar is simple to connect using the included USB and power cable. The USB cable offers USB-A and USB-C connectors, allowing them to connect to either USB-A or USB-C devices. The JPL Agora is designed with JPL’s plug-and-play software last approach. No software or downloads are needed on installation, and it works with all leading UC and collaboration platforms, including Microsoft Teams, Zoom, Google Meet, and Webex. 
    Audio and Video Device

    Many organizations are still deciding whether to return to the office, remain remote, or adopt a hybrid work model. Fortunately, there is no shortage of audio and video solutions to maintain communication and collaboration with team members, clients, and partners.  

    An Authorized Reseller like Call One, Inc. can provide pre-and post-sales support and is a nationally certified Women’s Business Enterprise (WBE) and Woman-Owned Small Business (WOSB), supporting your Supplier Diversity initiatives. How can we help?  

    Consumer vs. Business Audio and Video Devices

    Consumer vs. Business Audio and Video Devices 

    Regularly I’m asked to review a variety of audio and video devices, including consumer products. I often respond that the Call One, Inc. YouTube Channel focuses on solutions designed for use with business communications and collaboration platforms from Microsoft, Zoom, Cisco, 8×8, RingCentral, etc.  

    Microsoft Teams Devices banner 2

    Packaging, Warranty, & Multi-Connectivity 

    Most people don’t realize there are differences between consumer and business audio and video devices. Some differences are subtle, like the packaging to support mass deployments and extended warranty periods. Another difference is the inclusion of a Bluetooth dongle with UC Bluetooth headsets to improve connection stability, audio quality, and compatibility and provide remote call control. Leading device manufacturers also offer multi-connectivity solutions to support a broad range of use cases.  

    Consumer Business Audio Video Devices

    Compatible and Certified 

    Business audio and video device manufacturers work directly with leading business communications and collaboration platform providers to develop compatible and certified solutions, so end-users have a great experience with setup, use, and performance.  

    Consumer Business Audio Video Devices

    Device Management Software 

    A critical difference that has become increasingly important in today’s remote and hybrid work world is device management software. Businesses spend thousands to millions of dollars on audio and video devices annually to empower and enable their employees to be productive wherever they are working. How do business leaders know where the devices are and if they are being used? Device management software allows IT teams to remotely provision, monitor, troubleshoot, and manage devices.  

    Depending on the brand and suite of products, some device management software offers analytics and actionable insights that can be highly beneficial for understanding user adoption, call analytics, room usage, and more! 

    Poly Lens devices Consumer Business Audio Video Devices

    Organizations need to consider developing audio and video device standards that provide device management software from these leading global brands:  

    Authorized Resellers 

    Authorized Resellers like Call One, Inc. can help your organization select business-grade audio and video devices that the appropriate software can remotely manage.  

    Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and Woman-Owned Small Business (WOSB), helping people do their business better since 1987. We are an authorized reseller of Poly, Jabra, Logitech, EPOS, Yealink, and other leading audio and video device brands. Contact us if you want more information or schedule a meeting to discuss your device management needs.  

    Device Management Software Video Resources: 

    Personal Audio and Video Devices for Hybrid Work in 2022 

    Today hybrid work means working from anywhere. The goal of business and IT leaders is to ensure their teams have a consistent experience whether they are working from home, their corporate offices, or from wherever they choose to work. Professional-grade audio and video devices can aid in providing a consistent experience.  

    Here is a list of factors business and IT leaders need to consider when selecting personal audio and video devices for their employees.  

    Workstyles / Personas 

    There are several roles or personas within an organization with different communication needs. Poly has studied workstyle evolution for nearly a decade and identified six distinct work styles, or personas, making up 92% of a typical enterprise: Office Communicator, Office Collaborator, Remote Collaborator, Flexible Worker, Road Warrior, and Connected Executive. Each persona uses a different set of communications tools. Take a look at the Get To Know Your Workforce – Personas Overview.

    Connectivity 

    Each persona utilizes different communications tools depending on their role and environment. They may need connectivity to a desk phone, computer, mobile device, or a combination. Audio devices have a wide range of connectivity options to support whatever connectivity combination your team needs. For example, teams returning to the office may require connectivity to desk phones and computers. Employees working from home may require connectivity to a laptop and mobile phone. Hybrid team members may need an audio device that supports connectivity to phones, computers, mobile devices and can easily transport between work locations.  

    Platform 

    Leading device manufacturers like Poly, Jabra, EPOS, Yealink, and others offer compatible solutions for all major platforms, including Zoom, Teams, and Webex. Some platforms like Microsoft have developed a peripherals certification program to ensure USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality, are plug-and-play, and provide an excellent experience for end-users and administrators. An authorized partner can help with compatibility and identifying which variants are best for your business. Contact us

    Environment 

    Work environments can range from corporate offices, third spaces, home offices, remote locations, or on-the-go! Noise levels will vary. Today workers can experience noise from noisy open offices, traffic, construction, lawnmowers, blenders, children, barking dogs, and more! Knowing your team members’ work environments is essential when selecting devices. Battery life may be a factor if they are somewhere without access to an electrical outlet. Video calls and meetings have become standard during the past two years. When it comes to video, good enough is no longer acceptable. Video quality expectations have increased. Multiple personal and group video conferencing solutions offer high-quality audio and video for more engaging and productive meetings. Take a look at these desktop video solutions from Cisco, Huddly, Jabra, JPL, Konftel, Logitech, Poly, Yealink, and more! 

    Fixed / Portable 

    Hybrid work has made it necessary to transport devices between work locations. The Targus 2 Office Antimicrobial Backpack is made to fit laptops between 15 to 17.3 inches, a full-sized keyboard, and whatever you need to carry! Headsets include carrying cases made of different materials depending on the brand and model. The cases are designed to hold your headset, cables, and dongle. The Jabra PanaCast 20 and the Huddly ONE Work From Anywhere Kit are two cameras that include a travel case to contain the camera and the cable for secure storage during travel.   

    One Size Does NOT Fit All 

    There are multiple roles within an organization with varying levels of communication and collaboration internally and externally. A person who seldom takes or makes calls will need a different audio device than someone with a call-intensive role. The same is true for video. Some positions require being on video presenting and sharing content regularly, while some only join weekly or once a month. The point is, one size does NOT fit all. Business and IT leaders need to consider the above topics when developing standards.  

    New Device Standards 

    The global pandemic has forever changed how, when, and where work is done. Gone are the days of controlled office environments. Organizations need new audio and video device standards. The good news is there is no shortage of options. Leading device manufacturers like Jabra, EPOS, Logitech, JPL, Poly, Yealink, and more have a broad range of solutions to support hybrid and remote work. They are also developing new solutions in response to this new normal of work from anywhere.  

    An Authorized Reseller like Call One, Inc., with over 35 years of experience and a focus on personal and group audio and video solutions, is a great choice to help you develop device standards. To help people and businesses make more informed purchasing decisions, they test most audio and video devices and share them via their YouTube Channel. Call One, Inc. also provides pre and post-sales support and can ship to commercial and residential locations anywhere in the United States. We specialize in supporting mid-market to large enterprises and are a nationally certified Women’s Business Enterprise. Contact us to learn how we can help.  

    Poly Voyager 4300 UC Series – Connectivity Options

    Poly Voyager 4300 UC Series – Connectivity Options

    The Poly Voyager 4300 UC Series are affordable Bluetooth headsets that provide professional audio quality. They are everything you need to stay productive and connected to all your devices, whether at home or in your office. To learn more about the available features and functions, check out this blog and video!

    Poly Voyager 4300 Connectivity

    This blog will share the differences between the sixteen Voyager 4300 UC models to help you make a more informed purchasing decision. Whatever models you select, I strongly recommend purchasing from an Authorized Reseller like Call One, Inc., a Poly Platinum Partner.

    Connect to all your Devices

    Out of the box, the Poly Voyager 4300 UC headset series provide connectivity to your computer via included BT700 USB adapter and mobile devices via Bluetooth. You can add connectivity to a desk phone via the optional spare Voyager Office Base. The Voyager Office Base is compatible with Poly EHS Cables and HL10 Handset Lifter. Contact an Authorized Reseller to check compatibility with your devices.

    Poly Voyager 4300 Connectivity
    Voyage Office Base
    Poly Voyager 4300 Connectivity
    Voyager Office Base, MS Teams
    Part NumberModelDescription

    218471-01 
    VOYAGER 4310 UC, V4310 C USB-A, CHARGE STAND Connectivity: Computer + Mobile                       
    Wearing Style: Single Ear Headband                    
    What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand 

    218470-01 
    VOYAGER 4310 UC,V4310 C USB-A,WWConnectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle  

    218474-01 
    VOYAGER 4310 UC,V4310 C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand 

    218473-01 
    VOYAGER 4310 UC,V4310 C USB-C,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle 

    218471-02 
    VOYAGER 4310 UC,V4310-M C USB-A,CHARGE STAND,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
    Microsoft Teams Certified 

    218470-02 
    VOYAGER 4310 UC,V4310-M C USB-A,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle
    Microsoft Teams Certified 

    218474-02 
    VOYAGER 4310 UC,V4310-M C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand                           
    Microsoft Teams Certified 

    218473-02 
    VOYAGER 4310 UC,V4310-M C USB-C,WW Connectivity: Computer + Mobile
    Wearing Style: Single Ear Headband
    What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle
    Microsoft Teams Certified 

    218476-01 
    VOYAGER 4320 UC, V4320 C USB-A, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand 

    218475-01 
    VOYAGER 4320 UC, V4320 C USB-A Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle  

    218479-01 
    VOYAGER 4320 UC, V4320 C USB-C, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand 

    218478-01 
    VOYAGER 4320 UC, V4320 C USB-C Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle 

    218476-02 
    VOYAGER 4320 UC, V4320-M C USB-A, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
    Microsoft Teams Certified 

    218475-02 
    VOYAGER 4320 UC,V4320-M C USB-A Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle
    Microsoft Teams Certified 

    218479-02 
    VOYAGER 4320 UC, V4320-M C USB-C, CHARGE STAND Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand                           
    Microsoft Teams Certified 

    218478-02 
    VOYAGER 4320 UC, V4320-M C USB-C Connectivity: Computer + Mobile
    Wearing Style: Dual Ear Headband
    What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle
    Microsoft Teams Certified 

    Watch and listen to how the Poly Voyager 4300 UC Series performs in real-world scenarios in this video!

    USB DECT Dongles for Hybrid Work

    USB DECT Dongles for Hybrid Work

    Organizations choose wireless headsets for many reasons, including increasing productivity by allowing employees to be hands-free and mobile. Bluetooth and DECT are the most prevalent wireless technologies and operating frequencies in professional-grade headsets. Industries and organizations that share sensitive or private information over voice calls typically opt for DECT wireless headsets due to their increased security. Click here to see a complete list of professional-grade Bluetooth and DECT wireless headsets! 

    Depending on the brand and model, DECT Wireless Headsets usually include a base station that provides connectivity options to desk phones, computers, mobile devices, or combinations. These solutions typically use cables to connect to a desk phone, computer, and AC power. These were great pre-pandemic solutions as most worked in an office with most of their equipment fixed at a workstation.  

    The Challenge 

    The pandemic has shifted where and how people work. Hybrid and remote work models have increased dramatically. The benefits of DECT wireless headsets are substantial; however, their portability is not. It’s not practical to disconnect the cables, AC power, base, and headset to pack up and transport between work locations.  

    The Solutions 

    Fortunately, there are a few solutions.  

    Good 

    Use DECT Wireless headset as a corded USB audio device. Some DECT wireless headset models support using it as a corded USB headset. This is a good option that allows employees to use their existing equipment in the office and remote workspace with their laptops. While this is an excellent money-saving option, you lose the critical benefit of being wireless. If you have grown accustomed to a wireless headset and then need to go corded, there is a bit of a learning curve. When I’m testing corded headsets, I sometimes forget and try to get up and walk away and am quickly reminded I’m tethered to my laptop. The Jabra Engage 65 and 75 support this option. You can use the included Jabra USB-A Cable – 14201-26 or purchase a spare cable to keep at home.  

    Jabra USB-A Cable

    Better 

    EPOS Impact SDW D1 USB DECT Dongle

    USB DECT Dongles. This is not a new option. Poly (formerly Plantronics) introduced the D100 years ago with their Savi 400 Series. The latest, smaller D200 DECT Wireless Savi Adapter is available in USB-A, USB-C, and UC and Microsoft variants. The D200 DECT dongle will work with Poly Savi 8200 UC Series headsets. EPOS recently introduced the EPOS Impact SDW D1 USB DECT Dongle that works with the EPOS Impact SDW 5000 Series. It’s currently only available in USB-A. EPOS introduced three new SDW 5000 Series models designed for hybrid and remote work and include the SDW 5000 headset of choice, the dongle, charging cable, and carry case.  

    EPOS Impact SDW 5000 Headset + DECT Dongle Portable Models 

    D200 USB DECT Dongles 

    Best 

    Complete setups at each location is the best solution; however, budgets may not support this option. A setup at each location is optimal and relieves the worry about transporting equipment to and fro and potentially forgetting an item or breaking something in transit. I am fortunate enough to have solid setups in my dedicated home and corporate office. I have monitors, docking stations, webcams, audio devices, and other peripherals, making it highly convenient for hybrid work. The only thing I haul is my laptop.  

    Audio is critical 

    Whichever solution you choose, audio is critical in business communication. Ensure your team members have high-quality, purpose-built audio solutions designed for UC and Collaboration platforms. Do not fall into the trap of ordering inexpensive audio devices to help check a box on your to-do list. Engage a subject matter expert who can walk you through the various solutions that align with your organization’s needs and budget.  

    Call One, Inc. is an authorized reseller of professional headsets by Jabra, Poly, EPOS, JPL, Logitech, Yealink, Cisco, Shokz, and more. How can we help?  

    Best Bluetooth Headsets for Computer and Mobile Connectivity

    Best Bluetooth Headsets for Computer and Mobile Connectivity

    2022 is just around the corner, and many businesses are still in a state of uncertainty. Are they heading back to the office, staying remote, or adopting a hybrid work model? Regardless of the work model, employees need to communicate internally and externally to maintain business continuity.  

    Today people work in various environments throughout their day or workweek. Many use collaboration platforms like Microsoft Teams, Zoom, and Cisco Webex on laptops and mobile devices. Professional and business-grade headsets are a great way to ensure your team members can hear and be heard for more productive meetings and calls.  

    Fortunately, there is no shortage of headset options that offer USB and Bluetooth connectivity. A primary difference between consumer and business Bluetooth headsets is a USB dongle. I am frequently asked, “Why do I need a USB dongle?” There are many reasons that I share in this blog post link. I have tested several Bluetooth headsets paired directly with my laptop. While most Bluetooth headsets will pair, I experienced connectivity stability issues, audio input, and output issues, and a lack of call control (answer/end, mute, volume up/down) from the headset when using popular business collaboration platforms. 

    View all current models of professional headsets for mobile and softphone use here

    You can see our headset mic tests and comparison videos below!  

    Best Bluetooth Headsets for Computer and Mobile Connectivity

     

    Jabra Evolve2 75 and Poly Voyager Focus 2 

    These two headsets check all the boxes.  

    • ANC Speakers 
    • Strong Noise Canceling Mics 
    • Compatible and Certified with all major collaboration platforms 
    • Long Battery Life 
    • Use as Corded USB Audio Device 
    • Mute by rotating boom arm up 

    See the Jabra Evolve2 75 in action! 

    See the Poly Voyager Focus 2 in action!  

    Buy from Authorized Resellers 

    Suppose your business or organization is seeking headsets for your team members. In that case, I strongly recommend that you buy from an authorized reseller like Call One, Inc. who has almost 35 years of headset experience. They can help answer any questions, make unbiased recommendations, and ship anywhere in the US to include commercial and residential addresses. Contact us!   

    Headsets with the best Noise Canceling Mics (For Now)

    I’m not a fan of defining a single thing as “best.” Daily I get asked, “What’s the best headset?” my response is, “What is the use case? What are you trying to do? What are you connecting to? What’s your budget?” What is best for your use case may not necessarily be best for someone else. One size does NOT fit all when it comes to headsets. There are many factors to consider, including:  

    • Connectivity (desk phone, mobile phone, PC, Mac, a combination) 
    • Compatibility with your voice, video, and collaboration platforms (i.e., Zoom, Microsoft, Cisco, 8×8, etc.) 
    • Single or multiple work environments/locations  
    • Personal preferences (wearing styles, corded, wireless, etc.) 
    • Organizational restrictions (i.e., some companies restrict Bluetooth headsets) 
    • Support – Leading brands can offer global support  
    • Budget 
    Headsets with the best Noise Canceling Mics

    I have over twenty years in this industry and test models from all the leading brands of professional headsets like Jabra, Poly, EPOS, and Logitech and less-established and up-and-coming brands like JPL, Yealink, AfterShokz, and everything in between. To help people and businesses make more informed purchasing decisions, we share headset mic performance videos via the Call One, Inc. YouTube Channel. Contact an authorized reseller if you would like to discuss headset options for your business.  

    There is a difference between consumer and business-grade headsets—my top picks for business-grade headsets with the best noise-canceling mics by various categories.  

    Headsets with the best Noise Canceling Mics

    My Top Picks 

    Desk Phone + Computer + Mobile DECT Wireless Headsets

    Desk Phone + Computer DECT Wireless Headsets 

    Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boom Mic 

    Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boomless Mic 

    Computer + Mobile Bluetooth Wireless Headsets – Discreet On-the-go 

    Desk Phone + Mobile Bluetooth Wireless Headset 

    Desk Phone DECT Wireless 

    Corded QD Contact Center Headsets (require separate interface/adapter/cable depending on what you are connecting to) 

    Corded USB Contact Center Headsets 

    Corded USB Office Headsets with ANC Speakers 

    Corded USB Office Headsets 

    Please note there are more categories available depending on your industry, work style, and workspace. I want to get across key points that one size does NOT fit all, and there is no “best” headset. Your individual or team members’ work style and workspace will determine which headset is best for them. If you need help, contact an authorized reseller like Call One, Inc., who has close to 35 years of experience and is a Nationally Certified Women’s Business Enterprise!