How to connect Existing Headsets to a Desk Phone and Computer for Return To Office and Hybrid Work 

Many companies deployed cloud-based communications platforms like Microsoft Teams and Zoom during the pandemic. USB headset demand and purchases skyrocketed now that employees use their computers to make and take voice and video calls. Some organizations have elected to return to the office or adopt a hybrid work model. The challenge is that the headsets employees use in their home offices may not be compatible with the desk phones in the office, or desk phone only headsets will now need to connect to computers.  

Consumer USB headsets typically do not have options to support connectivity to a business desk phone. Fortunately, there are options to connect existing business-grade USB headsets from brands like Poly and Jabra to desk phones and computers. Some devices enable desk phone only headsets to connect to a computer.  

Here are some available solutions. Contact a subject matter expert like Call One, Inc. for help with compatibility and more information.  

Solutions to connect USB headsets to desk phones and computers

 

Jabra Link 950 for USB-A or USB-C Headsets 

The Jabra Link 950 enables you to use a compatible Jabra USB headset, either with just your desk phone or with your desk phone and softphone. Choose from Jabra’s wide range of corded and wireless USB headsets, and look for Bluetooth functionality if you also want the headset to connect to a mobile phone. Check if your Jabra headset is compatible here: jabra.com/help/link950/compatibility. 

Resources:

Poly MDA220 USB 

The Poly MDA220 USB allows you to connect to PCs, Macs, desk phones, Poly USB headsets, and devices (corded, wireless, Bluetooth). As of writing this blog, here are the compatible Poly USB devices: Blackwire Family Voyager Family when used with a BT600. Audio 615 and 630M Savi 400 Series EncorePro USB Series Bluetooth USB Adapter BT600, BT300 Entera USB (HW111N, HW121N) DA70, DA80, DA90. Not compatible with Savi 8200 Office and UC Series. 

Resources:

Solutions to connect Jabra and Poly QD headsets to desk phones and computers 

Jabra Link 860 
Connect Headsets to a Desk Phone or Computer for Hybrid Work 

The Jabra Link 860 is a flexible audio processor with dual connectivity to desk phones and softphones straight out of the box. With easy-to-reach buttons for mute, volume, and switching calls between desk phone and softphone, the Jabra Link 860 includes audio streaming: call recording, agent greeting, and transcribing.  

Resources
Poly MDA500 QD Series 
Connect Headsets to a Desk Phone or Computer for Hybrid Work 

The Poly MDA500 QD Series includes four models: MDA524 QD USB-A, MDA526 QD USB-A, MDA524 QD USB-C, and MDA526 QD USB-C. The MDA500 QD Series allows you to connect Plantronics standard QD and digital QD headsets and Y-Training cables.  

Resources:

Poly MDA100 QD Series 
Connect Headsets to a Desk Phone or Computer for Hybrid Work 

The Poly MDA100 QD Series is a lower-cost option to connect existing Plantronics QD headsets to desk phones and computers. There are two models: MDA100 QD and MDA105 QD.  

The MDA105 QD includes a volume control feature.  

Resources:

Solutions to connect modular headsets to computers and desk phones 

ZoomSwitch ZMS10-C / ZMS20-UC 

Connect Headsets to a Desk Phone or Computer for Hybrid Work 

The ZoomSwitch has been around for several years and was the original option to help organizations transition to computer-based telephony. The ZoomSwitch is still an outstanding solution as it supports DECT wireless headsets, wired modular headsets, or handsets to connect to a desk phone and computer.  

Resources:

Connect with a Subject Matter Expert 

It’s always best to contact a subject matter expert to discuss headset solutions for return to the office and hybrid work. We completely understand the need for immediate solutions; however, organizations should be moving towards developing new device standards that support new ways of working. Poly, Jabra, EPOS, JPL, Logitech, Yealink, and others have multi-connectivity wireless headsets, Active Noise Cancelling Headset Solutions, and Corded USB headsets that align with the different workstyles and workspaces of today’s workforce.  

Video Enable All Meeting Spaces 

As business leaders wrestle with decisions to return to the office, remain remote or adopt a hybrid work model, the reality remains that how people work and collaborate has changed. Leading platform vendors like Microsoft and Zoom continue to evolve and introduce new features to improve collaboration regardless of whether people are in the room or remote.  

Video conferencing device manufacturers are also evolving and developing new solutions that make it easy to video enable all meeting spaces, small to large.  

From Your Desktop 

Team members who join meetings from desktops have several options, including corded and wireless headsets, speakerphones, webcams, and all-in-one audio/video devices.  

Wireless headsets are available in DECT or Bluetooth. DECT headsets offer stronger security and typically longer wireless range while Bluetooth headsets support connectivity to multiple devices. Corded USB headsets are a great option since they generally are plug-and-play and simple to use. 

ANC headsets are a great option if you work in a noisy environment. ANC headsets include true wireless earbuds, on-ear, and over-ear options. There are also different boom mic options, from boomless mics to retractable mics.   

USB Speakerphones can be simple or include a long list of features to support however you work. Speakerphones are an excellent alternative for whenever you don’t want to wear a headset. They are also portable, many support Bluetooth, and can connect with your computer and mobile device.  

Webcams are available to support all use cases and budgets. Things to consider when selecting a webcam include:  

  • Compatibility with the operating system 
  • Video platforms supported 
  • Windows Hello support 
  • Video resolution 
  • Field of View (Fixed or Adjustable) 
  • Auto-Framing 
  • Auto-Focus 
  • Light Correction 
  • Built-in Microphones 
  • Privacy Shutter 
  • Mounting Options 
  • USB-A or USB-C 
  • Cable length 
  • All-in-one 
  • Warranty 
  • Additional features 
  • Price 

Logi Dock for Desktop 

The Logitech Logi Dock is a new category of devices. Logitech describes this as an All-in-one docking station with meeting controls and a speakerphone. Used in conjunction with Logi Tune software, you have a powerful device that allows you to join meetings across different platforms at the press of a button. The Logi Dock is a must-have to help increase productivity in your home or independent office. Watch these videos to see the Logi Dock in action! There is nothing else on the market that compares.  

Video Enable All Meeting Spaces

All-In-One Solutions  

All-In-One video solutions are convenient, and an inexpensive way to video enable small to large rooms. All-In-One solutions are available as simple USB audio & video devices (imagine a big webcam with microphones and speakers) or can be used with an in-room PC or placed into Appliance mode, depending on the model. Your in-house teams can typically install these, saving money on installation fees. These solutions support the latest features available for Microsoft Teams Rooms and Zoom Rooms, including Microsoft Teams Room Front Row, Touch-enabled display solutions for Teams Rooms, Zoom Rooms for Touch, Digital whiteboarding, Zoom Smart Gallery, and more! 

Some models have a wide range of peripherals that can be attached to enhance the collaboration experience. Peripherals include analog whiteboard cameras, touchpads, extension mics, and more!  

Video Enable All Meeting Spaces

All-in-One devices have extended beyond a video bar. Brands like Poly, DTEN, and Neat offer solutions that include a camera, microphones, speakers, and a display for personal and group use.  

Contact an authorized reseller to schedule a virtual demonstration to see the solutions in action! 

Video Bundles 

Video bundles include all the necessary components as separate items to support placement flexibility depending on room size and configuration. Video bundles may include a camera, microphones, speakers or a camera, speakerphone (mics, speakers, dial pad), and extension microphones.  

Some use cases require an independent speakerphone that can be used in video meetings or support voice-only calls.  

Video bundles for personal use include a webcam+ (corded or wireless) headset or webcam + speakerphone. Video bundles are conveniently packaged in a single box to simplify deployments. Examples include the Konftel Personal Video Kit and Poly Studio P5 Kits.  

Microsoft Teams Room and Zoom Room Bundles 

Microsoft and Zoom have strong relationships with hardware partners who develop solutions designed to support a wide range of spaces with Microsoft Teams Rooms and Zoom Rooms licenses. It’s important to note that you must have the appropriate Microsoft Teams Rooms or Zoom Rooms Licenses and use recommended and certified Microsoft Teams Rooms or Zoom Rooms Hardware to access all the available features.  

Logitech Video Conferencing Video Enable All Meeting Spaces

Wireless Presentation and Conferencing  

Some solutions support wireless content sharing and conferencing and are compatible with most of the leading video conferencing device manufacturers. These solutions allow you to wirelessly share content, turn a dedicated platform meeting room into a BYOD space or take over the USB peripherals from your laptop. Examples of these solutions include ScreenBeam and ClickShare by Barco.  

Make it easy to join a meeting 

There are so many options to video-enable meeting spaces of all sizes. Ultimately, it comes down to what you want team members and partners to accomplish while in that space. The easier it is to use the technology in the room, the more productive meetings will be. Make it easy for anyone in your organization to join a meeting.  

Call One, Inc. has been in business since 1987. We entered the audio and video conferencing space in 2003. We partner with leading brands, including Logitech, Poly, Jabra, Konftel, Yealink, JPL, DTEN, Neat, and more, to help organizations video-enable all their meeting spaces so they can do their business better. How can we help?

Audio Video Devices 2022

Audio and Video Device Highlights for First Half of 2022 

Device manufacturers have created solutions to support work from anywhere. We have seen several new audio and video devices for business this first half of 2022 and shared several via our YouTube Channel. In this blog, we share some highlights! 

January 2022 

Konftel Personal Video Kit

February 2022

Audio and Video Device

March/April 2022

  • Enterprise Connect 2022 Video Playlist – This playlist features videos from the Enterprise Connect Expo Hall Floor. We focused on audio and video device brands that are compatible with all the leading enterprise communications and collaboration platforms including Microsoft Teams, Zoom, Cisco Webex, RingCentral, 8×8, GoTo, and more! We film at the booths of AVer, Biamp, DTEN, EPOS, Jabra, Konftel, Logitech, Neat, Poly, Shokz, Spracht, Targus, and Yealink. We also filmed an onsite mic test comparison video that includes eleven UC Bluetooth headsets from Poly, Jabra, Logitech, EPOS, Yealink and Shokz. 

May 2022

ADAPT 660 Lifestyle Office Headset Solutions Audio and Video Device
EPOS Adapt 660
Audio and Video Device
  • EPOS Adapt 660 AMC vs Adapt 660 (And Adapt 661) – EPOS introduced the stylish EPOS x Aston Martin F1™ Team co-branded headset. Powered by EPOS AI™ for crystal clear communication, the headset has adaptive ANC, superior stereo sound and microphones enhanced by machine learning. This is uncompromised audio for those who live life in the fast lane. How does the Adapt 660 AMC compare with the EPOS Adapt 660 and 661? 
  • Samsung Galaxy Ecosystem | Galaxy Book Pro 360 + Galaxy S22 + Galaxy Tab S8 + Galaxy Buds Pro – I share how you can increase productivity in a Windows and Android environment by utilizing Second Screen and Phone Link with the Samsung Galaxy Book Pro 360, Galaxy S22, Galaxy Tab S8 and 43” CJ890 Ultra-wide Curved Monitor. 
  • Logitech Zone True Wireless Earbuds | Certified for Microsoft Teams, Zoom, Google – Stay focused and in the zone with Zone True Wireless Bluetooth® earbuds. The certified noise-canceling mics, hybrid ANC, and immersive sound are ideal for collaboration in busy workspaces without compromising quality, productivity, or creativity. This video provides an overview of the specifications, microphone, and wireless range tests. 
  • Jabra PanaCast Meet Anywhere Bundles | Unboxing and Overview – Jabra has created four Jabra PanaCast Meet Anywhere Bundles to support Hybrid working and work from anywhere! They have combined all the necessary components and packed them in a convenient Travel Case. The versatile Jabra PanaCast camera allows you to adjust the Orientation, Field of View, Intelligent Zoom, and Image Quality (Brightness, Contrast, Saturation, Sharpness, White Balance) all from Jabra Direct. The Jabra Speak 750 is a compact premium speakerphone with two-way full duplex so both sides can hear and be heard clearly, for natural communication even when you’re all in different places. With a dedicated Microsoft Teams button to instantly connect you to your meeting, and a plug-and-play connection for all leading Unified Communication platforms, including Zoom, Google Meet, and more, it offers a seamless meeting experience with fast and powerful communication, anytime and anywhere. The plus (+) bundles include a Table Stand and a set of cable management clips to provide a clean look. 

June 2022

  • JPL Convey Speakerphone | Overview, Speaker, and Mic Tests – The new JPL Convey is ideal for anyone wanting to talk and listen hands-free when using a softphone. The high-quality speaker is loud enough for everyone around the table to hear. Perfect for team briefings and pitches to clients. The JPL Convey is perfect for any small office or meeting room with up to 4 people. 
  • Logitech Logi Dock | Overview and Demo – The Logitech Logi Dock is an absolute game changer and has established a new category of devices. It is a docking station with meeting controls and enterprise-quality audio that simplifies personal workspaces and improves the work-from-home experience. In this video, I provide an overview and several demos, including speaker output level, how you can quickly join Google Meet, Zoom, Microsoft Teams and Webex meetings from the LogiTune app and Logi Dock, and mic and camera mute features! 
  • JPL Agora | Overview and Demo Video – The JPL Agora is a 4K Ultra HD Intelligent All-In-One Video Sound Bar with Intelligent Zoom. This simple plug-and-play video sound bar allows you to video enable focus rooms, huddle, small, and medium meeting rooms. Designed with a fully adjustable mount, the JPL Agora can be placed above a computer monitor, on a desktop, or on a wall. The JPL Agora video sound bar is simple to connect using the included USB and power cable. The USB cable offers USB-A and USB-C connectors, allowing them to connect to either USB-A or USB-C devices. The JPL Agora is designed with JPL’s plug-and-play software last approach. No software or downloads are needed on installation, and it works with all leading UC and collaboration platforms, including Microsoft Teams, Zoom, Google Meet, and Webex. 
Audio and Video Device

Many organizations are still deciding whether to return to the office, remain remote, or adopt a hybrid work model. Fortunately, there is no shortage of audio and video solutions to maintain communication and collaboration with team members, clients, and partners.  

An Authorized Reseller like Call One, Inc. can provide pre-and post-sales support and is a nationally certified Women’s Business Enterprise (WBE) and Woman-Owned Small Business (WOSB), supporting your Supplier Diversity initiatives. How can we help?  

Consumer vs. Business Audio and Video Devices

Consumer vs. Business Audio and Video Devices 

Regularly I’m asked to review a variety of audio and video devices, including consumer products. I often respond that the Call One, Inc. YouTube Channel focuses on solutions designed for use with business communications and collaboration platforms from Microsoft, Zoom, Cisco, 8×8, RingCentral, etc.  

Microsoft Teams Devices banner 2

Packaging, Warranty, & Multi-Connectivity 

Most people don’t realize there are differences between consumer and business audio and video devices. Some differences are subtle, like the packaging to support mass deployments and extended warranty periods. Another difference is the inclusion of a Bluetooth dongle with UC Bluetooth headsets to improve connection stability, audio quality, and compatibility and provide remote call control. Leading device manufacturers also offer multi-connectivity solutions to support a broad range of use cases.  

Consumer Business Audio Video Devices

Compatible and Certified 

Business audio and video device manufacturers work directly with leading business communications and collaboration platform providers to develop compatible and certified solutions, so end-users have a great experience with setup, use, and performance.  

Consumer Business Audio Video Devices

Device Management Software 

A critical difference that has become increasingly important in today’s remote and hybrid work world is device management software. Businesses spend thousands to millions of dollars on audio and video devices annually to empower and enable their employees to be productive wherever they are working. How do business leaders know where the devices are and if they are being used? Device management software allows IT teams to remotely provision, monitor, troubleshoot, and manage devices.  

Depending on the brand and suite of products, some device management software offers analytics and actionable insights that can be highly beneficial for understanding user adoption, call analytics, room usage, and more! 

Poly Lens devices Consumer Business Audio Video Devices

Organizations need to consider developing audio and video device standards that provide device management software from these leading global brands:  

Authorized Resellers 

Authorized Resellers like Call One, Inc. can help your organization select business-grade audio and video devices that the appropriate software can remotely manage.  

Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and Woman-Owned Small Business (WOSB), helping people do their business better since 1987. We are an authorized reseller of Poly, Jabra, Logitech, EPOS, Yealink, and other leading audio and video device brands. Contact us if you want more information or schedule a meeting to discuss your device management needs.  

Device Management Software Video Resources: 

Personal Audio and Video Devices for Hybrid Work in 2022 

Today hybrid work means working from anywhere. The goal of business and IT leaders is to ensure their teams have a consistent experience whether they are working from home, their corporate offices, or from wherever they choose to work. Professional-grade audio and video devices can aid in providing a consistent experience.  

Here is a list of factors business and IT leaders need to consider when selecting personal audio and video devices for their employees.  

Workstyles / Personas 

There are several roles or personas within an organization with different communication needs. Poly has studied workstyle evolution for nearly a decade and identified six distinct work styles, or personas, making up 92% of a typical enterprise: Office Communicator, Office Collaborator, Remote Collaborator, Flexible Worker, Road Warrior, and Connected Executive. Each persona uses a different set of communications tools. Take a look at the Get To Know Your Workforce – Personas Overview.

Connectivity 

Each persona utilizes different communications tools depending on their role and environment. They may need connectivity to a desk phone, computer, mobile device, or a combination. Audio devices have a wide range of connectivity options to support whatever connectivity combination your team needs. For example, teams returning to the office may require connectivity to desk phones and computers. Employees working from home may require connectivity to a laptop and mobile phone. Hybrid team members may need an audio device that supports connectivity to phones, computers, mobile devices and can easily transport between work locations.  

Platform 

Leading device manufacturers like Poly, Jabra, EPOS, Yealink, and others offer compatible solutions for all major platforms, including Zoom, Teams, and Webex. Some platforms like Microsoft have developed a peripherals certification program to ensure USB peripherals (such as headsets, speakerphones, webcams, and monitors) offer rich audio or video quality, are plug-and-play, and provide an excellent experience for end-users and administrators. An authorized partner can help with compatibility and identifying which variants are best for your business. Contact us

Environment 

Work environments can range from corporate offices, third spaces, home offices, remote locations, or on-the-go! Noise levels will vary. Today workers can experience noise from noisy open offices, traffic, construction, lawnmowers, blenders, children, barking dogs, and more! Knowing your team members’ work environments is essential when selecting devices. Battery life may be a factor if they are somewhere without access to an electrical outlet. Video calls and meetings have become standard during the past two years. When it comes to video, good enough is no longer acceptable. Video quality expectations have increased. Multiple personal and group video conferencing solutions offer high-quality audio and video for more engaging and productive meetings. Take a look at these desktop video solutions from Cisco, Huddly, Jabra, JPL, Konftel, Logitech, Poly, Yealink, and more! 

Fixed / Portable 

Hybrid work has made it necessary to transport devices between work locations. The Targus 2 Office Antimicrobial Backpack is made to fit laptops between 15 to 17.3 inches, a full-sized keyboard, and whatever you need to carry! Headsets include carrying cases made of different materials depending on the brand and model. The cases are designed to hold your headset, cables, and dongle. The Jabra PanaCast 20 and the Huddly ONE Work From Anywhere Kit are two cameras that include a travel case to contain the camera and the cable for secure storage during travel.   

One Size Does NOT Fit All 

There are multiple roles within an organization with varying levels of communication and collaboration internally and externally. A person who seldom takes or makes calls will need a different audio device than someone with a call-intensive role. The same is true for video. Some positions require being on video presenting and sharing content regularly, while some only join weekly or once a month. The point is, one size does NOT fit all. Business and IT leaders need to consider the above topics when developing standards.  

New Device Standards 

The global pandemic has forever changed how, when, and where work is done. Gone are the days of controlled office environments. Organizations need new audio and video device standards. The good news is there is no shortage of options. Leading device manufacturers like Jabra, EPOS, Logitech, JPL, Poly, Yealink, and more have a broad range of solutions to support hybrid and remote work. They are also developing new solutions in response to this new normal of work from anywhere.  

An Authorized Reseller like Call One, Inc., with over 35 years of experience and a focus on personal and group audio and video solutions, is a great choice to help you develop device standards. To help people and businesses make more informed purchasing decisions, they test most audio and video devices and share them via their YouTube Channel. Call One, Inc. also provides pre and post-sales support and can ship to commercial and residential locations anywhere in the United States. We specialize in supporting mid-market to large enterprises and are a nationally certified Women’s Business Enterprise. Contact us to learn how we can help.  

Poly Voyager 4300 UC Series – Connectivity Options

Poly Voyager 4300 UC Series – Connectivity Options

The Poly Voyager 4300 UC Series are affordable Bluetooth headsets that provide professional audio quality. They are everything you need to stay productive and connected to all your devices, whether at home or in your office. To learn more about the available features and functions, check out this blog and video!

Poly Voyager 4300 Connectivity

This blog will share the differences between the sixteen Voyager 4300 UC models to help you make a more informed purchasing decision. Whatever models you select, I strongly recommend purchasing from an Authorized Reseller like Call One, Inc., a Poly Platinum Partner.

Connect to all your Devices

Out of the box, the Poly Voyager 4300 UC headset series provide connectivity to your computer via included BT700 USB adapter and mobile devices via Bluetooth. You can add connectivity to a desk phone via the optional spare Voyager Office Base. The Voyager Office Base is compatible with Poly EHS Cables and HL10 Handset Lifter. Contact an Authorized Reseller to check compatibility with your devices.

Poly Voyager 4300 Connectivity
Voyage Office Base
Poly Voyager 4300 Connectivity
Voyager Office Base, MS Teams
Part NumberModelDescription

218471-01 
VOYAGER 4310 UC, V4310 C USB-A, CHARGE STAND Connectivity: Computer + Mobile                       
Wearing Style: Single Ear Headband                    
What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand 

218470-01 
VOYAGER 4310 UC,V4310 C USB-A,WWConnectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle  

218474-01 
VOYAGER 4310 UC,V4310 C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand 

218473-01 
VOYAGER 4310 UC,V4310 C USB-C,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle 

218471-02 
VOYAGER 4310 UC,V4310-M C USB-A,CHARGE STAND,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
Microsoft Teams Certified 

218470-02 
VOYAGER 4310 UC,V4310-M C USB-A,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle
Microsoft Teams Certified 

218474-02 
VOYAGER 4310 UC,V4310-M C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand                           
Microsoft Teams Certified 

218473-02 
VOYAGER 4310 UC,V4310-M C USB-C,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle
Microsoft Teams Certified 

218476-01 
VOYAGER 4320 UC, V4320 C USB-A, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand 

218475-01 
VOYAGER 4320 UC, V4320 C USB-A Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle  

218479-01 
VOYAGER 4320 UC, V4320 C USB-C, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand 

218478-01 
VOYAGER 4320 UC, V4320 C USB-C Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle 

218476-02 
VOYAGER 4320 UC, V4320-M C USB-A, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
Microsoft Teams Certified 

218475-02 
VOYAGER 4320 UC,V4320-M C USB-A Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle
Microsoft Teams Certified 

218479-02 
VOYAGER 4320 UC, V4320-M C USB-C, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand                           
Microsoft Teams Certified 

218478-02 
VOYAGER 4320 UC, V4320-M C USB-C Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle
Microsoft Teams Certified 

Watch and listen to how the Poly Voyager 4300 UC Series performs in real-world scenarios in this video!

USB DECT Dongles for Hybrid Work

USB DECT Dongles for Hybrid Work

Organizations choose wireless headsets for many reasons, including increasing productivity by allowing employees to be hands-free and mobile. Bluetooth and DECT are the most prevalent wireless technologies and operating frequencies in professional-grade headsets. Industries and organizations that share sensitive or private information over voice calls typically opt for DECT wireless headsets due to their increased security. Click here to see a complete list of professional-grade Bluetooth and DECT wireless headsets! 

Depending on the brand and model, DECT Wireless Headsets usually include a base station that provides connectivity options to desk phones, computers, mobile devices, or combinations. These solutions typically use cables to connect to a desk phone, computer, and AC power. These were great pre-pandemic solutions as most worked in an office with most of their equipment fixed at a workstation.  

The Challenge 

The pandemic has shifted where and how people work. Hybrid and remote work models have increased dramatically. The benefits of DECT wireless headsets are substantial; however, their portability is not. It’s not practical to disconnect the cables, AC power, base, and headset to pack up and transport between work locations.  

The Solutions 

Fortunately, there are a few solutions.  

Good 

Use DECT Wireless headset as a corded USB audio device. Some DECT wireless headset models support using it as a corded USB headset. This is a good option that allows employees to use their existing equipment in the office and remote workspace with their laptops. While this is an excellent money-saving option, you lose the critical benefit of being wireless. If you have grown accustomed to a wireless headset and then need to go corded, there is a bit of a learning curve. When I’m testing corded headsets, I sometimes forget and try to get up and walk away and am quickly reminded I’m tethered to my laptop. The Jabra Engage 65 and 75 support this option. You can use the included Jabra USB-A Cable – 14201-26 or purchase a spare cable to keep at home.  

Jabra USB-A Cable

Better 

EPOS Impact SDW D1 USB DECT Dongle

USB DECT Dongles. This is not a new option. Poly (formerly Plantronics) introduced the D100 years ago with their Savi 400 Series. The latest, smaller D200 DECT Wireless Savi Adapter is available in USB-A, USB-C, and UC and Microsoft variants. The D200 DECT dongle will work with Poly Savi 8200 UC Series headsets. EPOS recently introduced the EPOS Impact SDW D1 USB DECT Dongle that works with the EPOS Impact SDW 5000 Series. It’s currently only available in USB-A. EPOS introduced three new SDW 5000 Series models designed for hybrid and remote work and include the SDW 5000 headset of choice, the dongle, charging cable, and carry case.  

EPOS Impact SDW 5000 Headset + DECT Dongle Portable Models 

D200 USB DECT Dongles 

Best 

Complete setups at each location is the best solution; however, budgets may not support this option. A setup at each location is optimal and relieves the worry about transporting equipment to and fro and potentially forgetting an item or breaking something in transit. I am fortunate enough to have solid setups in my dedicated home and corporate office. I have monitors, docking stations, webcams, audio devices, and other peripherals, making it highly convenient for hybrid work. The only thing I haul is my laptop.  

Audio is critical 

Whichever solution you choose, audio is critical in business communication. Ensure your team members have high-quality, purpose-built audio solutions designed for UC and Collaboration platforms. Do not fall into the trap of ordering inexpensive audio devices to help check a box on your to-do list. Engage a subject matter expert who can walk you through the various solutions that align with your organization’s needs and budget.  

Call One, Inc. is an authorized reseller of professional headsets by Jabra, Poly, EPOS, JPL, Logitech, Yealink, Cisco, Shokz, and more. How can we help?  

Best Bluetooth Headsets for Computer and Mobile Connectivity

Best Bluetooth Headsets for Computer and Mobile Connectivity

2022 is just around the corner, and many businesses are still in a state of uncertainty. Are they heading back to the office, staying remote, or adopting a hybrid work model? Regardless of the work model, employees need to communicate internally and externally to maintain business continuity.  

Today people work in various environments throughout their day or workweek. Many use collaboration platforms like Microsoft Teams, Zoom, and Cisco Webex on laptops and mobile devices. Professional and business-grade headsets are a great way to ensure your team members can hear and be heard for more productive meetings and calls.  

Fortunately, there is no shortage of headset options that offer USB and Bluetooth connectivity. A primary difference between consumer and business Bluetooth headsets is a USB dongle. I am frequently asked, “Why do I need a USB dongle?” There are many reasons that I share in this blog post link. I have tested several Bluetooth headsets paired directly with my laptop. While most Bluetooth headsets will pair, I experienced connectivity stability issues, audio input, and output issues, and a lack of call control (answer/end, mute, volume up/down) from the headset when using popular business collaboration platforms. 

View all current models of professional headsets for mobile and softphone use here

You can see our headset mic tests and comparison videos below!  

Best Bluetooth Headsets for Computer and Mobile Connectivity

 

Jabra Evolve2 75 and Poly Voyager Focus 2 

These two headsets check all the boxes.  

  • ANC Speakers 
  • Strong Noise Canceling Mics 
  • Compatible and Certified with all major collaboration platforms 
  • Long Battery Life 
  • Use as Corded USB Audio Device 
  • Mute by rotating boom arm up 

See the Jabra Evolve2 75 in action! 

See the Poly Voyager Focus 2 in action!  

Buy from Authorized Resellers 

Suppose your business or organization is seeking headsets for your team members. In that case, I strongly recommend that you buy from an authorized reseller like Call One, Inc. who has almost 35 years of headset experience. They can help answer any questions, make unbiased recommendations, and ship anywhere in the US to include commercial and residential addresses. Contact us!   

Headsets with the best Noise Canceling Mics (For Now)

I’m not a fan of defining a single thing as “best.” Daily I get asked, “What’s the best headset?” my response is, “What is the use case? What are you trying to do? What are you connecting to? What’s your budget?” What is best for your use case may not necessarily be best for someone else. One size does NOT fit all when it comes to headsets. There are many factors to consider, including:  

  • Connectivity (desk phone, mobile phone, PC, Mac, a combination) 
  • Compatibility with your voice, video, and collaboration platforms (i.e., Zoom, Microsoft, Cisco, 8×8, etc.) 
  • Single or multiple work environments/locations  
  • Personal preferences (wearing styles, corded, wireless, etc.) 
  • Organizational restrictions (i.e., some companies restrict Bluetooth headsets) 
  • Support – Leading brands can offer global support  
  • Budget 
Headsets with the best Noise Canceling Mics

I have over twenty years in this industry and test models from all the leading brands of professional headsets like Jabra, Poly, EPOS, and Logitech and less-established and up-and-coming brands like JPL, Yealink, AfterShokz, and everything in between. To help people and businesses make more informed purchasing decisions, we share headset mic performance videos via the Call One, Inc. YouTube Channel. Contact an authorized reseller if you would like to discuss headset options for your business.  

There is a difference between consumer and business-grade headsets—my top picks for business-grade headsets with the best noise-canceling mics by various categories.  

Headsets with the best Noise Canceling Mics

My Top Picks 

Desk Phone + Computer + Mobile DECT Wireless Headsets

Desk Phone + Computer DECT Wireless Headsets 

Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boom Mic 

Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boomless Mic 

Computer + Mobile Bluetooth Wireless Headsets – Discreet On-the-go 

Desk Phone + Mobile Bluetooth Wireless Headset 

Desk Phone DECT Wireless 

Corded QD Contact Center Headsets (require separate interface/adapter/cable depending on what you are connecting to) 

Corded USB Contact Center Headsets 

Corded USB Office Headsets with ANC Speakers 

Corded USB Office Headsets 

Please note there are more categories available depending on your industry, work style, and workspace. I want to get across key points that one size does NOT fit all, and there is no “best” headset. Your individual or team members’ work style and workspace will determine which headset is best for them. If you need help, contact an authorized reseller like Call One, Inc., who has close to 35 years of experience and is a Nationally Certified Women’s Business Enterprise!  

Poly Voyager 4300 UC Series

Poly Voyager 4300 UC Series – Solid solution for Work from Anywhere

The Poly Voyager 4300 UC Series is a solid solution for work from anywhere! Today’s hybrid work landscape includes corporate offices, branch locations, home offices, third spaces, and everywhere in between. Poly’s Voyager 4300 UC series are Bluetooth headsets that provide flexibility, connectivity, wireless freedom, and affordability!  

Poly Voyager 4300 UC Series

Flexibility & Connectivity 

The Poly Voyager 4300 UC Series out of the box supports PC/Mac connectivity via the included BT700 USB Adapter (dongle) and to your mobile devices via Bluetooth. Order the optional *Spare Voyager Office Base in UC and Microsoft variants if you require desk phone connectivity. You gain ultimate flexibility with these connectivity options, making for a solid hybrid work solution. You can have the Spare Voyager Office Bases in the corporate offices for connectivity to desk phones, and team members can take the Voyager 4300 series headset to use during their commute or from their home office.  

  • Voyager 4300 UC Series: Connects to PC/Mac via BT700 USB-A or USB-C adapter and a mobile phone via Bluetooth v5.2 
  • Voyager 4300 UC Series with Voyager Spare Office Base*: Connects to a desk phone (via telephone interface cable), computer (via USB-A or USB-C cable), and mobile (via Bluetooth) Line 3

Microsoft Teams certified versions include a dedicated Microsoft Teams button.  You can tap your headset Teams button to open and use the Microsoft Teams desktop app quickly. 

  • When not on a call, tap your Teams button to view Microsoft Teams app on your computer.  
  • When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.  
  • Note: Teams model and Teams desktop application required. Teams mobile application is not supported. 

What’s in the Box? 

The Voyager 4300 UC Series are available in single and dual-ear headband wearing styles to support team member preferences. They are available with or without a charging stand, not to be confused with the Spare Voyager Office Base. The Charge Stand acts as a place to set your headset down to charge. The Charge Stand does not offer additional connectivity options.  

  • Voyager 4300 UC Series without Charge Stand: Carry case, BT700 USB adapter, and charging cable (Charging cable length: 1.5 meters/ 4.9 feet) 
  • Voyager 4300 UC Series with Charge Stand: Carry case, BT700 USB adapter, Charge Stand, and charging cable. (Charging cable length: 1.5 meters/ 4.9 feet) Line 2
Poly Voyager 4300 UC Series

Professionals who prefer hands-free calls from their computer, mobile phone, and desk phone* are great candidates for the Poly Voyager 4300 UC Series. Business and IT leaders looking for hybrid work solutions for their team members should consider the Voyager 4300 UC Series. 

Wireless, Battery Life & Wired 

The Poly Voyager 4300 headsets are Class 1, Bluetooth v5.2, and supports multipoint connectivity. The headset can connect to two devices simultaneously and remembers up to eight devices.  

Supported Bluetooth profiles: A2DP, AVRCP, HSP, HFP 

Poly claims a wireless range of up to 50 meters or 164 feet from the Bluetooth adapter, and if connected via the Spare Voyager Office Base, they claim up to 91 meters or up to 300 feet. Please note that multiple factors can impact Bluetooth wireless range, including other Bluetooth and wireless devices, walls (type of building material), furniture, etc. We test wireless range and share in our YouTube videos.  

The Poly Voyager 4300 headsets provide up to 24hrs of talk time and up to 47 hours of listening time when used with the BT700 USB adapter. It takes 1.6 hours for a full charge, and there is a fast charge option that gives you up to 10 hours of listening time after 15 minutes of charging. You get up to 50 days of standby time.  

Should you forget to charge the Poly Voyager 4300 headset or are experiencing Bluetooth density problems, you do have the option to connect to a PC via the included USB-C cable and use it as an audio device. This is a great feature to ensure maximum uptime!  

Poly Voyager 4300 UC Series

Poly Lens Desktop App (for individual) & Poly Lens (for mass deployments) 

Customize your Voyager 4300 headset and ensure optimal performance by keeping software and firmware updated via Poly Lens App. Poly Lens App provides:  

Poly Lens Overview 

Insights you can act on. Management you can scale. 

Now you can make collaboration better for every user in every workspace. Poly Lens gives you a window into collaboration environments across your entire organization, with a spotlight on how spaces and devices are being used. Get a clear picture of what’s working, and where you can improve and take control with fast device onboarding. Cloud access delivers flexibility, agility, and security, adding value without heavy IT lifting. No need to buy servers means more bang for your budget. Everything you need to make the most of your workspace is right at your fingertips. 

Poly Lens is different from traditional Poly solutions where customers must first purchase a product from Poly before starting to use the service. Poly Lens allows a customer to use the basic service for free and users can self-enroll and begin using the service immediately. 

Poly Lens & Lens Desktop App Supported Devices 

Check out this discussion about Poly Lens with a Principal Solutions Architect at Poly! Watch Video: https://youtu.be/FfcIwlWk61U  

Microphone and Technology 

The Voyager 4300 UC headsets include a flexible noise-canceling boom with dual microphone Acoustic Fence technology. There is easy access mute button on the microphone boom. Some softphones require installing Poly software to enable device call control (answer/end and mute) functionality.  

Performance 

The Poly Voyager 4300 UC Series seems to check many of the boxes when it comes to Bluetooth headsets for professional use. How do they perform? How well does the microphone with Acoustic Fence technology work against real-world sounds and noises? Check out this Poly Voyager 4300 Overview and Mic Tests video! Watch and hear for yourselves how well this headset performs. If you would like to learn more about this and all Poly audio and video solutions, contact us! We’re an Authorized Poly Platinum Partner with almost 35 years helping people do their business better.