Jabra Evolve2 85 Definitive Mic Test | Boom Up or Down?

On our YouTube channel, we have several videos featuring the Jabra Evolve2 85 however, viewers have asked for definitive mic up and mic down test to settle once and for all which sounds best. Additionally, we’re asked if there is difference if paired via Jabra Link 380 dongle or directly via Bluetooth to laptop. We test that as well! Stick around until the end for a link.

Features

Evolve2 85 Comes in MS and UC Variants: MS – $449.99 UC – $449.99

  • Stereo Binaural Headset with USB-C dongle
  • Digital hybrid Active Noise Cancellation (ANC)
  • Up to 37 hours battery life
  • Over-the-ear wearing style
  • 10-microphone technology
  • Microsoft Teams Version

We set out to create instant quiet, anywhere. The result is a world-class professional headset with cutting-edge digital hybrid Active Noise Cancellation (ANC), powered by our most advanced digital chipset ever, and designed for incredible noise isolation; just put it on for instant immersion in your thoughts. It’s time to change the game. Welcome to the new standard.

Our Thoughts

After testing the Evolve2 85 with connection to the wireless dongle (boom mic up and down) Danny Hayasaka’s professional opinion is the following:

“My vote is mic down, connected to the USB dongle.”

Short and sweet and to the point, Danny!

If you have questions please feel free to reach out to us. Also, if you’re interested to see how this headset preforms, check out our YouTube video where we test different Evolve2 85 scenarios:

What EPOS is Seeing in This New Normal

What EPOS is Seeing in This New Normal? | Interview With Scott Houston

Danny Hayasaka, Sr Director of Marketing and Emerging Technology of Call One, Inc. and Hello Direct had a virtual Q&A with Scott Houston, Field Engineer with EPOS to learn what they’re seeing in this new normal. What questions did we ask? Here’s a list

1. In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?

2. How are organizations managing these assets for remote users? Does EPOS offer a solution?

3. What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?

Scott answered the first question( In regard to peripherals, what changes has EPOS seen from users when it comes to headsets and speakerphones?) with the following:

“What we’ve seen before, you know, pre-pandemic and everything that’s happening. You’re in your office space, and you’re kind of just handed a headset.

But now with so many working from home and utilizing so many of the features that are out there for these devices, it’s just having a quality product to deliver that message.”

For the second question (How are organizations managing these assets for remote users? Does EPOS offer a solution?) He states:

“There was such a focus for so many enterprises on how do we keep our workers and and the information and, everything that they’re doing secure, right?

“But also what’s been changing is the UC landscape as a whole, right? Changes coming from Microsoft people switching from, island mode into teams only and now with the removal of Skype for business.”

And finally, the last question, (What technologies does EPOS utilize in their solutions that make them a good fit for Contact Centers?) here is what Houston had to say;

“So that’s where our offering for it is called EPOS manager. There you have a cloud service where your admin can go in and have visibility of everyone who has kind of the client version on their machines at home.

“It’s not just EPOS devices. So you can see what your people are using out there, which will help you with, you know, troubleshooting calls and keep the burden of support tickets to a minimum.”

Thanks for tuning in! We want to thank Scott Houston for joining us on this Q&A with Danny Hayasaka. If you want to watch the full interview to see what EPOS is seeing in this new normal, check it out below:

How Agent in a Box Delivered

How Call One, Inc’s Agent in a Box service helped to deliver thousands of Headsets

Call One, Inc. Agent in a Box service was designed to help businesses simplify delivery of the technology individual employees need to do their business better.

The Challenge: The technology and devices an employee needs to work often spans across multiple brands. They might need a headset, a webcam, speakerphone, monitor, docking station, cabling, etc. Typically, organizations source the different components from multiple vendors. Then often have different shipping and delivery dates. This causes delays and makes it difficult for IT teams or individual employees.

The Solution: Call One, Inc. Agent in a Box.

  • One Vendor
  • One Delivery
  • Hardware & Cabling
  • Imaging & Asset Tagging
  • All in one box

Here’s a real-life example of how Call One, Inc.’s Agent in a Box helped to deliver thousands of headsets and required cabling to help simplify IT teams to deploy the solution.

Customer: Fortune 100 Transportation Company

Use Case: New Phone System was implemented and needed new headsets and cabling for each workstation. They requested single ear and dual ear kits that included a single or dual ear headset, phone cable and USB adapter cable. Customer was looking for a way to make staging easier for their teams to deploy thousands of headsets and cables.

Solution: Call One, Inc. Agent in a Box – Our team created two kits. Palletized them and shipped to appropriate location.

The end result, customer received entire delivery on the same day. The individually labeled boxes helped to reduce time in staging and physically deploying since all the components needed were in one box.

If you would like to learn more about Call One, Inc. Agent in a Box contact us, M-F, 8am-5pm ET at 1-800-749-3160 or sales@calloneonline.com. For more information about the Agent in a Box service, continue here.

Connect Poly deskphone-only headset

How do you connect a Poly desk phone-only wireless headset to a computer?

In todays blog we show you how to connect a Poly DECT wireless deskphone-only headset to a computer using the Poly Savi 7220. You can do this with Poly (formerly Plantronics) Savi 7210, CS510, CS520, CS530, CS540 and CS545 as well. And since we have it set up, we also include a mic and wireless range test as well! Stick around until the end for a link to that video.

Let’s take this step by step:

Step 1: You will need a Poly APU-76 Adapter. It’ll look like this:

Poly APU-76 Adapter

Step 2: Plug double prong end into the back of your DECT headset base. Note: Some DECT bases may look different than the Savi 7220.

Poly APU-76 Adapter


Step 3: Plug USB end into your desired source (Example: your computer).

Poly APU-76 Adapter

Step 4: Be sure to connect AC Power Adapter to appropriate power source.

And there you go! Your Desk phone only headset can now connect to you computer. This a great solution for employees that were sent home to work and don’t have a desk phone. Again, this solution also works for the Poly 7210, CS510, CS520, CS530, CS540 and CS545.

For a tutorial, check out our video below:

This quick tutorial includes a step by step tutorial on how to connect a Poly deskphone-only headset to the APU-76, but also features a microphone test at the very end.

If you have any questions please feel free to reach out to us. Thanks for tuning in!

Replacing Headset Accessories save money

Replacing Headset Accessories Can Save You Money!

You can save money by replacing headset accessories instead of buying a new headset! (Yes, some folks replace the entire headset when the ear cushion starts falling apart)

If you have ever been in a major contact center, there are vending machines you can go to for replacement ear cushions, mic screens and other essential accessories to keep your headset in optimal working condition. In a corporate office, there were processes in place you followed to get those accessories. The challenge for anyone working from home is they don’t have that same convenience.

What Replacement Accessories are available for your headset?

Companies like Call One, Inc. have been helping people do their business better since 1987. Our team can help you identify what replacement accessories are available for your specific headset. With multiple brands and headset models that exist, there are literally thousands of different accessories available. It can be extremely overwhelming. The Call One, Inc. team is here to help with Poly (formerly Plantronics), Jabra, EPOS (formerly Sennheiser), JPL and Cisco headset accessories.

Jabra Contact Center

Available Corded and Wireless Headset Accessories: Foam and leatherette Ear cushions, ear tips, ear wings, mic screens, voice tubes, replacement and spare batteries, headbands, neckbands, ear hooks, AC power supplies, Bluetooth Dongles, QD to modular coil cords, QD to USB adapters, training-y’s, charging stands, EHS cables, handset lifters, lapel clips, headband cushions, carry cases, amplifiers, audio processers, and more!

When should I replace accessories?

There are obvious times when you should replace, i.e., your AC power supply had a wrestling match with your vacuum cleaner and lost. Anytime a specific piece you need to use your headset effectively gets broken or goes missing, it’s time to replace. Foam ear cushions and mic screens should be replaced as often as you’d like but at least every 3-6 months depending on wear and tear. When it comes to wireless headset batteries, that typically depends on how heavy a user you are. Wireless headset batteries typically last at least twelve months however, we have seen batteries being replaced after only three to six months. Some batteries are field replaceable (you can DIY) while some are not (typically smaller form factor Bluetooth headsets)

Call One Inc Contact Center

Brands like JPL have modular headsets models like their Element TT3 that allow you to replace key components like the headbands and speaker and mic boom. This modular approach provides an overall lower cost of ownership.

Is there a minimum quantity order requirement?

That depends on the accessory, however, Call One, Inc. has been able to “break packs” to provide customers with the quantities they need. Another consideration when replacing headset accessories is shipping cost and how often you need to replace certain items like ear cushions. It’s best to order at least enough to last the length of the headset warranty.

Can you ship headset accessories to my home office?

Yes! Call One, Inc. can ship anywhere in the US including business and residential addresses.

How do I get started?

The best way is to contact us directly M-F, 8 am – 5 pm ET.

📞 1-800-749-3160

📨 sales@calloneonline.com

💻 https://www.calloneonline.com/contact-corporate-sales

It’s best to have the headset brand and model you need accessories for in hand. Don’t know what headset you have? No problem. Take a picture of your headset and send it to us. Be sure to include what accessory you are looking for.

New Yealink UC Workstation and WH66

The Yealink UC Workstation and WH66 as well as WH67 will redefine your workspace. This device features a DECT Wireless Headset, Speakerphone, Qi Wireless Mobile Phone Charger, 4-inch touch screen, Built-in USB Hub (two additional USB ports), connectivity to PC and Mobile Devices, compatible with all major communications platforms to include Zoom and Microsoft Teams. This device has a ton of features to support a variety of use cases for work from home, open offices, and independent offices. Plus, it has great NC mic performance and wireless range for ultimate flexibility.

So, what’s it like?

All-in-one UC Workstation

The Yealink UC Workstation is more than a single base, it eases the management of business communication demands and other USB devices. It also delivers great flexibility with a set of integrated features to facilitate your daily routine. It is professional, collaborative, and available.

Wireless Freedom & All Day Power

No matter when and where your conversation begins, the Yealink WH66 can always catch up your steps. With up to 160m wireless range and 14 hours talk time, it is suitable for users’ daily communication needs. In addition, the product supports high density installation in the open office, which allows up to 200 users (Europe) enjoy the wireless communication at the same time.

One For All Devices Management

The Yealink USB Connect is available for the management of multiple Yealink USB devices, including headsets, speakerphones, and webcams. All the settings can be done through Yealink USB Connect, for example, the setting of the basic and premium function of WH66, which is convenient and efficient for daily use.

Our Experience with the work station

Here at Call One, we are loving this new Yealink UC Workstation and WH66. When it comes to conferencing, mobile use, and headset range, this might be the top dog in Q1 and Q2 of 2021. There is so much to cover on this new product, so stay tuned for more blogs and videos. Check out our latest where we breakdown this new product:

Poly Savi 8200 Series – 8220 and 8245. What’s better?

In this post, we test the NC mics of the Poly Savi 8240 and the 8245 UC along with Close Conversation Limiting (CCL) feature. We also include a mic test and CCL testing of the Savi 8220 headset. Do the mics perform similarly or is one better than the other? Lets take a look at the Poly Savi 8200 Series.

Poly Savi 8220 – $299.95

The Poly Savi 8200 Series delivers enterprise-grade DECT audio for a premium listening experience in two headset styles – stereo (Savi 8220) and mono (Savi 8210). The Savi 8220 delivers hi-fi stereo sound, whether you’re calling customers or colleagues or listening to music. Also, active noise canceling (ANC) blocks out background noise so you can always stay focused on what’s important.

The Savi 8210 is ideal when you need to be dialed into calls but also hear what’s going on around you. Whichever model you choose, you’ll sound your best even in noisy environments. For the most sensitive environments, you can turn up noise canceling with the close conversation limiting feature (configurable in Plantronics Hub) for additional privacy.

Features

  • Wireless multi-device connectivity
  • Noise-canceling microphone with Close Conversation Limiting
  • One-touch controls
  • Up to 13 hours of talk time
  • Flexible microphone boom
  • Voice alerts
  • Ringer in the base
  • Enjoy wireless freedom up to 590 ft/180 m

Poly Savi 8245 – $239.95

Today’s enterprise and contact center professionals work on a range of devices-from PCs and Macs to mobile phones and desk phones. The Poly Savi 8200 Office Series headset bases have 3-way connectivity-computer, desk phone and mobile phone-for convenient conferencing on up to two devices at once. And users can choose from three wearing styles: mono, stereo and convertible.

Features

  • Go wireless and enjoy the music you love with the 8245 headset
  • DECT 6.0 frequency band transmits your voice over numerous channels and gives transcendent voice and sound quality
  • Sit comfortably anywhere in your room as the 8245 offers wireless range of up to 590.6 ft
  • Great for Audio/Visual Labs, Assisted
    Listening Systems and more that have a Mono jack for non-stereo use
  • Listen to deep lows and euphoric highs with a frequency range of sound from 20 Hz-20 kHz
  • Your voice will be heard loud and clear with the boom microphone
  • These supra-aural Savi give you the comfort of portability

If you would like to see a more in depth overview of these products, check out our most recent video below. If you have any questions regarding the Poly Savi 8200 family, please reach out to one of our sales reps at; 1-800-749-3160 or sales@calloneonline.com. Thanks for tuning in!

What Replaced Poly Savi 400

What Replaced the Poly Savi 400 Series?

The Poly (formerly Plantronics) Savi 410, 420, 430, 440 and 445 are End of Life (EOL). Their last order date was June 9, 2020 and last ship date was August 9, 2020 or while supplies lasted. In this blog and video, we show what replaced the Poly Savi 400 series and provide differences and similarities.

The Savi 410

Features
MSRP: $199.95

  • With the wireless Digital Enhanced Cordless Telecommunications technology, answer your calls remotely while multitasking around the workplace
  • Sit comfortably anywhere in your room as the W410 offers wireless range of up to 300 ft
  • Great for Audio/Visual Labs, Assisted Listening Systems and more that have a Mono jack for non-stereo use
  • Sharp looking over head design will give you a comfortable fit
  • Boom mic lets you chat with your friends & family on Skype and on multiplayer network games
  • The supra-aural aka on-ear headset features DECT wireless technology

The Replacement – Savi 8210 UC

Features
MSRP: $299.95

  • Wireless multi-device connectivity
  • Flexible microphone boom
  • Noise-canceling microphone with close conversation limiting
  • Voice alerts
  • One-touch controls
  • Ringer in the base
  • Up to 13 hours of talk time
What Replaced Poly Savi 400
Part NumberModel DescriptionReplaced ByReplacement Part NumberReplacement Model Description
84008-03W420,SAVI,OTH BIN,UC,DECT 6.0,NA209215-01Savi 8220 UC, S8220 C USB-A, D200 USB-A, OTH, STEREO, DECT 6.0, NA
84008-04W420,SAVI,OTH BIN,UC,DECT,E+A,AUS/NZ209215-02Savi 8220 UC, S8220 C USB-A, D200 USB-A, OTH, STEREO, DECT, UK/EURO/AUS/NZ
84008-01W420-M,SAVI,OTH BIN,MSFT CERT DECT 6.0,NA209214-01Savi 8220 UC, S8220-M C USB-A,D200 USB-A,OTH,STEREO,MST CERT, DECT 6.0, NA
84008-02W420-M,SAVI,OTH BIN,MSFT CERT DECT, E+A, AUS/NZ209214-02Savi 8220 UC, S8220-M C USB-A, D200 USB-A, OTH, STEREO, MSFT CERT, DECT, UK/EURO/AUS/NZ
84007-03W410,SAVI,OTH MON,UC,DECT 6.0,NA209213-01Savi 8210 UC, S8210 C USB-A, D200 USB-A, OTH, MONO, DECT 6.0, NA
84007-04W410,SAVI,OTH MON, UC, DECT, E+A, AUS/NZ209213-02Savi 8210 UC, S8210 C USB-A, D200 USB-A, OTH, MONO, DECT, UK/EURO/AUS/NZ
84007-01W410-M,SAVI,OTH MON,MSFT CERT,DECT 6.0,NA209212-01Savi 8210 UC, S8210-M C USB-A, D200 USB-A ,OTH,MONO, MSFT CERT, DECT 6.0, NA
84007-02W410-M,SAVI,OTH MON,MSFT CERT,DECT,E+A,AUS/NZ209212-02Savi 8210 UC, S8210-M C USB-A, D200 USB-A, OTH, MONO, MSFT CERT, DECT, UK/EURO/AUS/NZ
82396-11W430,SAVI,OTE,DECT 6.0,NA206110-101VOYAGER 5200 UC,B5200,WW
82396-12W430A,SAVI,OTE,DECT,UK/EURO/AUS/NZ206110-101VOYAGER 5200 UC,B5200,WW
82397-12W430A-M,SAVI, OTE, DECT, UK/EURO/AUS/NZ206110-101VOYAGER 5200 UC,B5200,WW
82397-11W430-M,SAVI,OTE,DECT 6.0,NA206110-101VOYAGER 5200 UC,B5200,WW
203946-01W440,DECT 6.0,NA211200-01Savi 8240 UC, S8240 C USB-A, D200 USB-A, CONVERTIBLE,
DECT 6.0,NA
203946-02W440A,DECT,UK/EURO/AUS/NZ211200-02Savi 8240 UC, S8240 C USB-A,
D200 USB-A CONVERTIBLE, DECT, UK, EURO,AUS,NZ
203947-02W440A-M,DECT,UK/EURO/AUS/NZ211201-02Savi 8240 UC, S8240-M C USB-A, D200 USB-A, CONVERTIBLE, MOC, DECT,UK, EURO,AUS,NZ
87622-02W440A-M,SAVI LITE,CONVERTIBLE,MICROSOFT, UK,EURO,AUS/NZ211201-01No Replacement
203947-01W440-M,DECT 6.0,NA211201-01Savi 8240 UC, S8240-M C USB-A, D200 USB-A, CONVERTIBLE, MOC, DECT 6.0,NA
203948-01W445, U-TT, DECT 6.0 NA211203-01Savi 8245 UC,S8245 C USB-A,D200 USB-A,UNLIMITED TT,CONV,DECT 6.0,NA
203948-02W445A, U-TT, DECT, UK/EURO/AUS/NZ211203-02Savi 8245 UC, S8245 C USB-A, D200 USB-A, UNLIMITED TT, CONV, DECT, UK,EURO,AUS,NZ
203949-01W445-M, U-TT, DECT 6.0, NA211204-01Savi 8245 UC, S8245-M USB-A, D200 USB-A, UNLIMITED TT, CONV, MOC,DECT 6.0,NA
203949-02W445A-M, U-TT, DECT, UK/EURO/AUS/NZ211204-02Savi 8245 UC, S8245-M USB-A, D200 USB-A, UNLIMITED TT, CONV, MOC,DECT,UK,
EURO, AUS,NZ
203949-03W445-M, U-TT, DECT 6.0, NA, EXXONN/ANo Replacement

Flexible connectivity
Today’s enterprise and contact center professionals work on a range of devices—from PCs and Macs to mobile phones and desk phones. Savi 8200 Office Series headset bases have 3-way connectivity—computer, desk phone and mobile phone—for convenient conferencing on up to two devices at once. For those wanting computer connectivity only, the Savi 8200 UC Series is the ideal choice.

Better Wireless Conversation

People sound their best, even in noisy environments, wearing DECT™ stereo headsets with active noise canceling to block out noise around the speaker. For sensitive conversations, where extra privacy is needed, they can turn up the Close Conversation Limiting feature.

Stay Charged. Take it further.

Savi 8200 Office and UC Series headsets are ready when needed with up to 13 hours of talk time on a single charge and a hot swappable battery for unlimited talk time. Everyone can move, multitask and get more done. Convenient voice prompts notify them of mute status, wireless range limit and more.

There are a lot more changes and replacements to the Savi 400 family. Want to see all of what replaced Poly Savi 400? Check out our latest YouTube video below and subscribe to our Youtube channel. Plus, check out additional Poly solutions here.

Thanks for tuning in!

What Replaced Plantronics CS500 Series

What Replaced the Plantronics CS510, CS520 and CS530?

The Poly (formerly Plantronics) CS510, CS520, and CS530 products are end of life (EOL). The last order date was May 15, 2020 and the last ship date was July 15, 2020 or while supplies last. What replaced the Plantronics CS500 Series? In this blog we look at the Poly Savi 7210, 7220 and Voyager 5200 Office with 1-way base! The CS540 is still currently an active and available item.

CS510 to the 7210

CS510 Specs:

  • Enjoy wireless freedom with CS510-XD headset
  • Stay connected smoothly with a wireless range of 350 ft
  • Listen to your tape recordings or use them when listening to telephone calls on Skype with these mono sound headset
  • Listen to your favorite music with this over-the-head design headset
  • Your voice will be heard loud and clear with the boom microphone
  • Circumaural design provides optimum comfort and noise isolation
  • 8 hours of talk time

Savi 7210 Specs:

  • Noise-canceling microphone
  • Flexible microphone boom
  • Up to 12 hours of talk time
  • Built-in audio protection
  • Universal base
  • Dedicated mute button
  • Universal fit headband
  • Freedom to move: Give workers more flexibility and confidence with up to 120 m/400 ft of range from base
  • Desk phone compatibility: Compatible with over 800 analog and IP desk phones
  • DECT™ adaptive power: Optimize range, save power, and maximize office space with a DECT™ adaptive power system that automatically adjusts wireless signal strength based on distance from base
  • Simple 4-headset conferencing: Make collaboration easier, with conferencing of up to 4 headsets on a single base
What Replaced Plantronics CS500 Series
Part NumberModel DescriptionReplaced ByReplacement
Part Number
Replacement Model Description
84691-01CS510,OTH,MON,DECT 6.0,NA213010-01Savi 7210 Office, S7210 D, OTH, MONO, DECT 6.0, NA
84691-02 CS510A,OTH,MON,DECT,EU213010-02Savi 7210 Office, S7210 D, OTH, MONO, DECT, EU
84691-03CS510A,OTH,MON,DECT,AUZ/NZ213010-03Savi 7210 Office, S7210 D, OTH, MONO, DECT, AUS/NZ
84691-11CS510,W/HL10,OTH,MON,DECT 6.0,NAN/ANo replacement
88697-01CS510,AVAYA GMBH 4.999.137.605N/ANo replacement
84692-01CS520,OTH,BIN,DECT 6.0,NA213020-01Savi 7220 Office, S7220 D, OTH, BIN, DECT 6.0, NA
84692-02CS520A,OTH,BIN,DECT,EU213020-02Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU
84692-03CS520A,OTH,BIN,DECT,AUS/NZ213020-03Savi 7220 Office, S7220 D, OTH, BIN, DECT, AUS/NZ
88698-01CS520,AVAYA GMBH 4.999 137.606N/ANo replacement
201941-01Plantr. Headset CS520213020-02Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU [these are standard non-OEM specific parts]
205729-01PLANTRONICS DECT
HEADSET,CS520,W/BASE
213020-02Savi 7220 Office, S7220 D, OTH, BIN, DECT, EU [these are standard non-OEM specific parts]
84692-11CS520,W/HL10,OTH,BIN,DECT 6.0,NAN/ANo Replacement
86305-01CS530,OTE,DECT 6.0,NA212722-01VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,NA
86305-02CS530A,OTE,DECT,EU212722-05VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,EMEA
86305-03CS530A,OTE,DECT,AUS/NZ212722-08VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,ROW
86305-11CS530,OTE,DECT 6.0,NA212722-01VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,NA
86305-11CS530,W/HL10,OTE,DECT 6.0,NAN/ANo Replacement
89254-01PLANTRONICS DECT
HEADSET,CS530,W/BASE
212722-05VOYAGER 5200 OFFICE,1-WAY BASE,STD USB CHRG CABLE,EMEA

Want to see the full Plantronics comparison and what replaced Plantronics CS500 Series? Check out our latest video below where we break down each replacement. If you have any questions about these products, please feel free to reach out to our sales reps at; 1-800-749-3160, contact us or email us at sales@calloneonline.com

USB Dongle versus Pairing Headset

Why Do I Need a USB Dongle vs Pairing the Headset Directly to a Computer?

This is a frequently asked question on our channel so we decided to reach out to Jabra, Poly and EPOS for their response. While you can pair your headset directly to your PC or Mac, the primary reason to use a dongle is call control. Using the pre-paired dongle will support the headset user the ability to answer and end calls via headset controls vs platform GUI. Other reasons to use a USB dongle versus pairing headset to Bluetooth are improved audio quality, increased roaming range, and overall user experience.

Here is what they had to say:

Jabra

Using the included Jabra Link Bluetooth adapter with your Jabra device will ensure the following functionality:

  • Integration with computer softphone and software support with Jabra Direct
    Full integration between a Jabra device and a computer softphone usually works only when combined with a Jabra Link Bluetooth adapter. Connecting to a computer without a Jabra Link Bluetooth adapter may provide audio capability in the device but not call control for answering and ending calls.
  • Bluetooth range
    Jabra devices obtain the best possible range when they are used with a Jabra Link Bluetooth adapter and not the built-in Bluetooth in a computer. Bluetooth performance of a computer is usually limited to a range of 2-5 meters/ 6-50 feet in a typical office environment.
  • Factory pairing and installation
    The Jabra Link Bluetooth adapter and Jabra device come pre-paired in the box. The Jabra Link Bluetooth adapter supports plug-and-play functionality, without needing to install separate software drivers on the computer.
  • Identification as a soundcard
    When pairing with the Jabra Link Bluetooth adapter, the device is identified by the computer operating system as a soundcard and can be used for all audio purposes. If a device is paired with the built-in Bluetooth of a computer, the device is usually recognized by the computer as a headset and can only be used for communication purposes.

Poly

Why are BT600 USB bluetooth adapters needed vs. pairing the headset directly to the PC/MAC?

Poly Bluetooth UC devices are full-featured and designed for optimal user experience. To fully benefit from the advanced functionality and have the most reliable audio experience, it is required that the headset is paired via the BT600 USB Bluetooth adapter versus paired directly to the PC/MAC. Poly provides function and additional benefits through the BT600 USB adapter in the following ways:

  • PC/MAC Bluetooth systems can vary widely in design and capability. By providing a BT600 USB Bluetooth adapter, Poly can ensure a better experience because we control both ends of the wireless connection
  • The BT600 USB Bluetooth adapter functions as an audio processor, which assures the best audio experience through wideband audio support—providing the highest voice quality. If connected directly to the PC/MAC, wideband audio is not possible
  • Without the BT600 USB adapter, PC/MAC Bluetooth systems do not typically provide capability to use the call control from the headset. Calls must be managed from the PC/MAC GUI and the buttons on the headset do not function. This eliminates mobility and provides a poor user experience
  • The BT600 USB Bluetooth adapter supports Poly software which provides advanced features, customization, as well as firmware upgrade capability
  • PC/MACs typically do not support all the required Bluetooth profiles or may assign the wrong Bluetooth profile to an application. The result can be poor audio quality, loss of audio on microphone or earphone, and inconsistent operation
  • The BT600 USB Bluetooth adapters enumerates to the computer as an audio device and therefore cannot act as a USB storage device. That being said, BT600 adapters cannot be used to access data on the PC/MAC

EPOS | Sennheiser

It’s the same reason for us, along with being the key to Microsoft Certification. Both the headset and dongle together is what certifies the device for use with Teams, or Skype for users still using SFB. Using the dongle will give you improved audio performance and connectivity performance as opposed to pairing native to the machine which the BT chipset can vary and may not handle audio as well as other machines etc. This is why we recommend it for most users.

Summary

As you can see, through all three partners, they have similar options on using a USB Dongle versus pairing headset to Bluetooth. Having a USB dongle is critical for having a better sound, connection, and overall better experience. Want to learn more? Check out our latest video: