Regularly I’m asked to review a variety of audio and video devices, including consumer products. I often respond that the Call One, Inc. YouTube Channel focuses on solutions designed for use with business communications and collaboration platforms from Microsoft, Zoom, Cisco, 8×8, RingCentral, etc.
Packaging, Warranty, & Multi-Connectivity
Most people don’t realize there are differences between consumer and business audio and video devices. Some differences are subtle, like the packaging to support mass deployments and extended warranty periods. Another difference is the inclusion of a Bluetooth dongle with UC Bluetooth headsets to improve connection stability, audio quality, and compatibility and provide remote call control. Leading device manufacturers also offer multi-connectivity solutions to support a broad range of use cases.
Compatible and Certified
Business audio and video device manufacturers work directly with leading business communications and collaboration platform providers to develop compatible and certified solutions, so end-users have a great experience with setup, use, and performance.
Device Management Software
A critical difference that has become increasingly important in today’s remote and hybrid work world is device management software. Businesses spend thousands to millions of dollars on audio and video devices annually to empower and enable their employees to be productive wherever they are working. How do business leaders know where the devices are and if they are being used? Device management software allows IT teams to remotely provision, monitor, troubleshoot, and manage devices.
Depending on the brand and suite of products, some device management software offers analytics and actionable insights that can be highly beneficial for understanding user adoption, call analytics, room usage, and more!
Organizations need to consider developing audio and video device standards that provide device management software from these leading global brands:
Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and Woman-Owned Small Business (WOSB), helping people do their business better since 1987. We are an authorized reseller of Poly, Jabra, Logitech, EPOS, Yealink, and other leading audio and video device brands. Contact us if you want more information or schedule a meeting to discuss your device management needs.
Device Management Software Video Resources:
https://www.calloneinc.com/wp-content/uploads/2022/05/Consumer-vs-Business-blog-graphic.jpg5001280Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2022-05-12 16:15:032022-05-12 16:15:13Consumer vs. Business Audio and Video Devices
(Cape Canaveral, FL) Call One, Inc. is partnering with SonicCloud to provide a transformative software solution designed for businesses to offer their employees a better hearing experience regardless of an individual’s hearing challenges. SonicCloud is a customizable solution for employees who need assistance with any level of hearing loss, dramatically reduces “Zoom fatigue” on conference calls, and improves clarity for those who have difficulty with speech intelligibility.
The CDC estimates that 12% of the workforce has a hearing impairment, and according to studies, the impact on productivity annually due to hearing challenges is substantial. Given the “new normal” of remote and hybrid work, the problem is exacerbated for the hard-of-hearing. Moreover, work environments at the office and home are often not ideal for a clear conversation because of background noise, reverb, and other factors.
“Our partnership with SonicCloud opens up opportunities to help our clients provide an easy to implement solution to help their employees fully participate in collaborative work. It is a game-changer for anyone who suffers from any level of hearing loss,”
Call One, Inc. CEO Dawn Mays
SonicCloud’s CEO, JC Curelop, added, “We are thrilled to be partnering with Call One as they clearly understand the challenges companies big and small face with communication in the modern workplace. We look forward to working with them to help benefit all of their customers and level the playing field for hard-of-hearing employees, destigmatize hearing difficulties, and achieve hearing inclusivity with Call One’s clients.”
SonicCloud’s hardware agnostic software-based solution includes proprietary speech intelligibility algorithms which allow any user to get crisp, clear, personalized audio, targeted precisely to their specific hearing ability, much like the right pair of eyeglasses – but for your ears. The results are highly impactful. The patented technology also provides a range of presets for a quick, user-friendly setup.
Call One, Inc. was founded in 1987 as a telephony headset vendor for 911 dispatch and business call centers nationwide. Today Call One is focused on providing and supporting Video Collaboration Solutions, Enterprise and Contact Center Headsets, Samsung Enterprise Mobility Solutions, and UVC Disinfection Solutions to SMB, Mid-Market, Large Enterprise, Education, Healthcare, and Government. Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBE).
SonicCloud is a hardware-agnostic, personalized audio software technology company whose mission is to provide hearing accessibility solutions to the hundreds of millions worldwide suffering from the entire range of hearing loss. The company is lauded by hearing industry experts, Fortune 500 companies, and everyday consumers finally experiencing relief from their day-to-day hearing challenges thanks to its innovative, 21st-century approach to sound personalization.
https://www.calloneinc.com/wp-content/uploads/2022/02/Call-One-Inc-SonicCloud-Youtube-image.jpg5121280Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2022-02-17 08:45:332022-02-24 16:35:32Call One, Inc Partners with SonicCloud to bring Revolutionary Hearing Personalization Solutions to Today’s Hybrid Workplace
I strongly recommend you utilize professional, business-grade headsets versus consumer models when using UC platforms from Zoom, Microsoft, Cisco, RingCentral, 8×8, etc. This recommendation extends to all personal and group audio and video devices, but I will focus on headsets to keep it short.
Many of the models I listed will pair and provide an audio path. Over time, I experienced instability with the Bluetooth connection, mainly with the transmit/input audio. Most consumer Bluetooth headsets are designed primarily for listen-only. And I can’t lie, some of them sound fantastic! Especially the Sony WH-1000XM4 and Bose QuietComfort 45. The other challenge is the lack of call control. Meaning, you can’t answer/end calls from the headset. You must use your mouse. And in some cases, I had challenges muting the microphone. Other times, I experienced being able to hear but not be heard and vice versa when in various UC platform calls and meetings.
These consumer models can be incredibly frustrating for the IT teams that have to manage the Help Desk Tickets for these consumer headset issues.
Business headset models are compatible, optimized, and certified to work across all the major communications and collaboration platforms used in business. Leading brands like Jabra, Poly, Logitech, EPOS, and Yealink work closely with the platform providers to develop headsets that function and perform optimally in their environments.
Organizations should develop new audio and video device standards to support this new normal of hybrid work, remote work, work from home, and work from anywhere. Certified headsets meet a broad range of requirements set forth by the platform providers like Microsoft to provide the best possible end-user and administrator experience. One of the first questions asked when seeking help from Microsoft is whether or not you are using a certified device. Contact us! We can help your business select the appropriate headsets.
A frequently asked question is, ‘Why do I need a USB Dongle?’ I answer the question in this blog and video. The dongle is a crucial difference between consumer and business Bluetooth headsets for use with a computer. For example, Microsoft has the Microsoft Surface Headphones 2, which is their consumer model. The Microsoft Surface Headphones 2+ is their business model certified for Microsoft Teams and includes the Microsoft Surface USB Link. Watch this video playlist comparing the Microsoft Surface Headphones 2 and Surface Headphones 2+.
The last thing to note is where you buy these devices matters. In my blog, Why buy Certified Devices from Authorized Resellers, I share the potential risks of buying through unauthorized sources. It’s best to go through an Authorized Reseller in your region. Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case.
In today’s “work from anywhere” landscape, the headset needs will vary. Contact us! Call One, Inc., and its partners can help identify headsets that align best with your team members’ work style and workspace.
https://www.calloneinc.com/wp-content/uploads/2021/11/Call-One-blog-consumer-vs-business-headsets.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-11-17 14:24:122021-11-17 14:52:49Consumer vs. Business Headsets
The global pandemic accelerated many organizations’ transition to remote work models. Heading into our second year of living in a continued state of uncertainty, organizations have made significant changes to how their employees communicate and collaborate. Cloud-based communications are being adopted and used. Business and IT leaders are developing new audio and video device standards to support the new normal of hybrid work or permanent remote work models.
How do organizations deploy, monitor, and manage devices for a dispersed workforce? How do organizations know if their employees are utilizing approved devices? How can IT teams better support a remote workforce and mitigate potential issues and reduce help desk ticket submissions?
Device Management Software. The leading device manufacturers have developed device management software that is free or as a paid subscription. They also offer different delivery methods.
Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.
What’s the difference between enterprise and individual desktop software? Do they need both?
One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?
What do you see in the future for device management software?
Watch the video to hear the complete discussion.
Question #1: Please provide a brief overview of your solution and share a real-world example of how it has benefited a client.
Each panelist provides real-world examples of how device management software has benefited clients.
Marty with Poly shares how their software helped a large school district in southern California deploy tens of thousands of Poly Studio USB devices.
Trevor of Logitech shares how their software helped a large insurance company manage their meeting room devices remotely. This saved time and the need for IT team members to go room to room to ensure the devices were up and running.
Scott of EPOS shares several insurance institutions in Connecticut have been doing a hard phone removal. They utilize their software to ensure that headset firmware is updated and in high turnover scenarios, ensuring they are not repeating headsets.
Tim with Jabra shares how a multinational agriculture company in the Midwest uses their software to mass deploy updates to more than 25,000 devices including USB headsets, DECT wireless headsets, and video devices.
Question #2: What’s the difference between enterprise and individual desktop software? Do they need both?
Each partner offers device management software. The software allows IT teams to deploy, monitor, and manage audio and video devices. There are also desktop apps that provide end-users the ability to customize their device experience based on their preferences.
Question #3: One of the objections IT has for not supporting device management software is “security.” Security is certainly a legitimate concern, does your software have built-in security measures? What is your response to IT teams who express security concerns?
Each panelist expresses that security is a concern, and they have developed their software with that in mind. They are more than happy to share their certifications and allow your IT teams to test their software. Some also have white papers on privacy and security they are pleased to share.
Watch the video to hear their complete remarks regarding security and the measures they take.
Question #4: What do you see in the future for device management software?
Each panelist shares their thoughts on the future of device management software and devices as a whole. Some mention “smarter” people are working that on that.
Almost two years have passed, and we’re all still working and living with the pandemic. It’s safe to say work will never return to a pre-pandemic state. The exciting part is how quickly new work norms have accelerated. EPOS, Jabra, Logitech, and Poly are global leaders for multiple reasons. Key reasons are their ability to service and support customers on a global scale. Additionally, they are constantly innovating and developing new technology and devices to help people do their business better regardless of where they work. Business and IT leaders need to look at these new work norms and develop device standards based on their employees’ work styles and workspaces. If you would like to learn more or set up a proof of concept or pilot with any of these leading partners, contact us! And bring it all together by implementing device management software, so team members are more productive.
The Poly Studio P Series provide organizations with personal video conferencing device options to support their multiple workstyles from entry-level workers to top executives. Combined with Poly Lens cloud management software and you have a robust solution for IT to easily deploy, monitor, and manage from anywhere.
Remote, In the Office, Hybrid
When it comes to personal audio and video devices, one size does NOT fit all. Different workers need different technology depending on how and where they work. Today people work remotely, in the office, or a hybrid model with a mix of locations. Workers in a fixed quiet location can benefit from an all-in-one solution like the Poly Studio P21 or Poly Studio P15. Someone working in a shared noisy environment may benefit from an external webcam like the Poly Studio P5 and headset with ANC speakers and a strong noise-canceling mic like the Poly Voyager Focus 2 Series. The Poly Studio P Series work with the video apps you already know and are Zoom and Microsoft Teams certified.
The Poly Studio P5 webcam is great for home, office, private, or shared spaces. Coupled with a headset or speakerphone and you have a complete, portable, audio/video solution. The P5 is designed to attach to an existing computer or laptop monitor and connect via USB. The monitor clamp can be removed to mount on a standard tripod to provide greater positioning flexibility. It has an integrated privacy shutter, status LED light fin that indicates call and mute state. The Poly Studio P5 also has a built-in USB-A port to connect a wireless headset adapter like the BT600 or new BT700. It’s designed for personal use and offers a built-in single directional microphone and 80° DFOV. See the Poly Studio P5 in action in this video.
The Poly Studio P21 personal meeting display is truly an all-in-one video conferencing device that is easy to set up and use. This single device is packed with features and functions that include a 21-inch display, camera, microphone, speakers, lighting, wireless phone charger, and can be customized via the Poly Lens App. Take a look at all the available options and settings in this video! This is a great option if you want an additional display that includes all the components necessary for a high-quality video call. Additionally, there are two USB-A ports to connect a corded or wireless Poly headset if you need to take the conversation private. The Poly Studio P21 is a good fit for top executives who prefer a clean, simple solution that allows them to look and sound their best.
Which Poly Studio P Series is best for you by Workspace
Poly Studio P5 Webcam
Home or Office
Private or Shared Workspace
Cubicle or Hot Desk
Poly Studio P15 Personal Video Bar
Home or Office
Poly Studio P21 Personal Meeting Display
Home or Office
Keep Employee Devices Up, Running, and Ready for Action
Poly Lens Desktop is a single app for customizing your compatible personal devices to how you work. Stay up to date with the latest software and gain access to product guides, setup, and support, right at your fingertips. And with built-in wellness and nature sounds, you’ll have better focus and peace of mind, so you’ll look and sound great.
https://www.calloneinc.com/wp-content/uploads/2021/07/Pseries.jpg10131800Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-07-29 16:00:562021-07-30 15:11:11Which Poly Studio P Series is best for you? Poly Studio P5, P15, or P21?
Cloud communications platforms today offer Call Monitoring features that many include:
Listen: Listen to a call without the parties being aware.
Whisper: Speak to a user in a call without other parties being aware.
Barge: Join a call and speak to all parties.
Take over: Take over the call from another user.
Call One, Inc. is a Trusted Advisor and can help you select and appropriate UCaaS or CCaaS platform that aligns with your business goals and objectives to include 8×8 and Zoom. Contact us to learn more! In the video below, we physically connect two USB headsets via USB Splitter we purchased online to show that you can’t select more than one device for audio source.
https://www.calloneinc.com/wp-content/uploads/2021/06/2-Headsets-1-PC-blog.jpg10001778Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-06-08 17:13:242021-06-08 17:13:30Why You Can’t Use 2 USB Headsets on 1 PC
The Poly Studio P5 Kits are a great option for Hybrid Work, Remote Work, or Work from Anywhere! Organizations everywhere have implemented video conferencing to stay connected to their team members, partners, and customers. In our post-COVID world, video meetings will continue to be a part of the overall business communications and collaboration strategy moving forward.
What business leaders are looking for
Business leaders are looking for solutions to video enable their individual employees regardless of where they are working. The solution needs to support these requirements:
Compatible with all major video collaboration platforms and applications to include Microsoft Teams and Zoom.
Easy to set up and use
High quality audio and video device
Satisfy various workstyles
Easy to order and deploy
Poly Studio P5 Kits – A range of options for any workstyle
There are currently four different kits designed to support a broad range of users and workstyles. The packaging is important. IT deployment teams and individual employees receive everything they need thoughtfully packaged in a single box! This makes it easy to order and deploy without having to mix and match different products. This makes it easy for users to set up, with one common, integrated set of instructions. As an added benefit, the wireless headset and speakerphone bundles can connect the wireless USB adapter right to the Studio P5 webcam!
Let’s take at review the four Studio P5 Kits:
MSRP $149.95 – Poly Studio P5 kit with Blackwire 3210 – The Studio P5 with Blackwire 3210 is ideal for users who need a professional quality experience at an affordable price. The single-ear design of the headset is ideal for multi-taskers who want one ear free to hear what else is going on in their environment, while still getting great call quality.
MSRP $259.95 Poly Studio P5 kit with Sync 20+ – The Studio P5 with Sync 20+ is ideal for users who don’t want to wear anything at all. It delivers a premium personal speakerphone experience with a wireless connection that also goes directly to the camera and is ideal for enclosed workspaces.
MSRP $269.95 Poly Studio P5 kit with Voyager 4220 UC – The Studio P5 with Voyager 4220 UC is ideal for users who value a wireless stereo headset experience. This allows them to maintain a great calling experience with the freedom to move around, unattached to any cables. The Bluetooth adapter for the headset connects directly to the Studio P5 camera to simplify setup and free up USB ports on the laptop.
Poly Lens Desktop
Poly Lens Desktop is a single app for customizing your supported Poly personal devices. In the desktop app you will have access to:
Insights – Check your device usage and workstation connectivity.
Health and Wellness – You can enable Soundscapes that include Mountain Ranch, Gentle Ocean, or Babbling Brook sounds to create a soothing environment to keep distractions at bay. Get reminders to hydrate, take vision breaks and rest. Play soundscapes to improve focus.
Best Practices – Optimize your camera and learn how to make your workspace more ergonomic.
Settings – Customize the multiple settings depending on device.
Support – Access Quick Start Guide, User Guide, Device Info & Logs, Contact Support
Poly Studio P5 Kits are a great Value
Personally, I believe Poly has a created an awesome solution that aligns well with the current landscape. Business and IT leaders are actively searching for solid performing, easy to set up and use, personal audio and video device solutions they can deploy across their organization to support multiple uses cases and budgets. Poly has provided that at a great value. Check out the savings you get by going with a Poly Studio P5 Kit vs buying each item separately.
See the Poly Studio P5 Kit with Voyager 4220 UC Video!
Want to see what you get and how it’s packaged? Watch the video below where I do an unboxing and quick audio and mic test.
https://www.calloneinc.com/wp-content/uploads/2021/05/Call-One-Poly-Studio-P5-GRAPHIC-HEADER.jpg5001280Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-05-12 15:42:532021-05-13 18:49:31Poly Studio P5 Kits – Great for Hybrid Work
As businesses settle into the new normal, some are adopting hybrid and flexible work models where teams and departments split between working remotely and working in office. Models will vary depending on organization.
Due to the massive surge in demand for USB audio and video devices the first few months of the pandemic, established leading brands had a hard time keeping up. Many organizations and people purchased audio and video devices from lesser-known brands and vendors.
Companies are now beginning to establish audio and video device standards after a year of dealing with “whatever was in stock”. Supply Chain is ramping back up and the leaders in the personal business audio and video device space have product flowing once again.
Organizations are looking for high-quality devices that are durable, reliable, easy to set up and use, and are compatible across the major business communications and collaboration platforms. Some IT Teams are also looking into device management software to help them monitor and manage devices remotely.
When it comes to selecting audio and video devices for your team members, it is critical to understand the individual users’ role and their environments. Here are some questions you should be asking:
Where will they be working? In the office? At home? A combination?
Is their setup the same in their home as their office? If not, what are the differences?
Will they get a set of audio and video devices for each location or are they expected to transport to and from home and office?
If at home and their audio or video device breaks or quits working, what is the expectation? Are there plans to supply a secondary or backup device?
Do they have ample USB ports?
DECT and Bluetooth wireless headsets provide connectivity flexibility and the benefit of mobility. What’s the difference between DECT and Bluetooth and which should you select? Check out this blog and video!
Authorized partners like Call One, Inc. with over 34 years of experience and a nationally certified Women’s Business Enterprise and Woman Owned Small Business can help narrow down your audio and video device choices. We work hand in hand with all the leading brands to include Poly, Jabra, Logitech, Yealink, JPL, EPOS, and more. Together we can develop customized solutions for your teams wherever they work. You can also take advantage of our Agent in a Box service and have the required components packed in one box delivered to the office or to individual residential addresses nationwide.
Contact us to schedule a free consultation to help you select the right audio and video devices for your organization!
https://www.calloneinc.com/wp-content/uploads/2021/03/Hybrid-Work-Devices-Call-One-blog-v2.jpg310850Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-22 14:33:542021-03-22 14:33:59Questions to ask when selecting audio and video devices for Hybrid Work
It’s been a year since the first stay-at-home orders were issued here in the US. I remember how incredibly easy it was for Call One, Inc. and our sister company Hello Direct to transition from in-office to working from home because we had invested in cloud platforms for our ERP/CRM and business communications and collaboration platforms. We’re looking at the best contact center headset solutions for 2021.
Our businesses utilize 8×8 as our primary voice and UCaaS platform however, we also use Microsoft Teams, Zoom, Cisco Webex, and other collaboration platforms to communicate with our customers, partners, and vendors. Our team has access to pretty much any headset they would like. Many of our team members are using the Poly Voyager Focus UC (MSRP $299.95, currently only $199.95). It was great in our open office environment, and it’s also a great solution in their home office environments. It provides ANC speakers, compatibility with all major business communications and collaboration platforms, wireless connectivity to their computer and mobile device, and up to 12 hours of talk time which is more than enough to cover an 8hr workday. Shop all Poly Voyager Focus Series Here!
Poly, Jabra and EPOS are the current leaders globally in the contact center headset solutions space for a reason. Poly has been in the call center/ contact center space since the 1960’s and Jabra is a subsidiary of the GN Group that’s been around for over 150 years. These leaders have deep relationships and integration with all leading contact center on-premise and cloud platforms like Avaya, Cisco, Genesys, NICE inContact, Amazon Connect, 8×8, Five9, talkdesk, twilio, and more!
Flexibility – Wearing Styles, Corded and Wireless
Headset Wearing Styles – Headsets are available in a variety of wearing styles to include: Single or Dual Ear Headband Style, Over the ear, Neckband (behind the neck) and Convertible options that include multiple wearing styles with a single sku (Headband, Over the ear, Neckband, other).
QD Corded Headsets – Headsets that terminate in a QD or Quick Disconnect (Easy Disconnect for EPOS Headsets) allow agents to change out interface cable to support connectivity to a desk phone, computer, dispatch console, turret and more. There is not a universal cable that allows you to connect a headset to all phones, computers, and consoles. An authorized headset vendor like Call One, Inc. can provide compatibility and help you choose the right interface option.
Wireless headsets today offer a ton of flexibility. They utilize DECT and/or Bluetooth to support multiple connectivity options and provide you freedom to move about your workspace.
The preferred wearing style for most contact center agents is single or dual-ear headband style like the new JPL Element TT3 Avant Monaural and Binaural options that have QD (Quick Disconnect) feature that allow agents to change out interface cable to support connectivity to a desk phone or computer.
The Jabra Engage 50 series are headsets designed for the digital contact center. The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. A unique, 3 microphone system with intelligent noise-cancelation filters our background noise and breathing sounds, giving callers a superior experience. For greater efficiency and call control, pair with the Jabra Engage Link. The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.
The Poly Blackwire Series offer a broad range of solutions that include ANC speakers, USB-A, USB-C, and 3.5mm Connectivity options, UC and Microsoft Teams certified variants, and headset models that align with all budgets. From the entry-level Blackwire 3200 and 3300 Series all the way to the Poly Blackwire 8225 that includes Hybrid Active Noise Canceling (ANC) speakers and microphone that is Noise canceling with Acoustic Fence Technology and meets Microsoft Teams Open-Office certification levels. Check out this video below showcasing Poly Blackwire 8225 vs Barking Dog!
Pre-and Post-Sales Support
All leading headset manufacturers along with their authorized partners like Call One, Inc. and Hello Direct understand the challenges of the contact center. Together we can work to support Proof of Concept or Pilots that allow you to thoroughly evaluate headset solutions before you make a purchasing decision. Additionally, for those contact centers looking to deploy wireless headsets, select brands offer Wireless Density Surveys to determine which wireless headsets and how many you can deploy.
As Contact Centers shift to working remotely, a robust CCaaS solution like available from 8×8 is becoming critical, as well the ability to monitor and manage headsets remotely. Most IT leaders understand that you need more than the ability to push out software and firmware updates. Headset Management Software continues to evolve. Today, headset software from select partners allows you to monitor, manage and maintain your headsets. IT can help troubleshoot and fix issues remotely as well as manage deployment and inventory effectively. But there’s so much more! Contact Center customers can improve the customer experience by leveraging the power of analytics to influence business results with unique data captured directly from the headset. Please contact us to learn more about current headset management software.
Other Contact Center Services
Call One, Inc. can support contact centers of all sizes. Global Contact Centers may have additional services available directly through the manufacturers depending on size and global footprint. Contact us directly to see if you qualify!
Trade-In Programs – To help simplify the deployment of new headsets, trade-in programs are sometimes enabled to leverage existing headsets by assigning them a dollar amount and using that as a credit towards the purchase of new. Contact us to see if you qualify!
Eprocurement – Our in house Ecommerce team can integrate with your existing purchasing platforms and even help to develop and manage CIF and PunchOut catalogs to help simplify access to the headsets and full line of accessories you need. Contact us to learn more!
Budget Optimization Program – Call One, Inc. offers convenient monthly payment options for your contact center headset needs. We understand the value of positive cash flow and provide equipment financing options to help you make the most of your budget. Contact us to see if you qualify!
CCaaS Solutions – Call Center as a Service (CCaaS) solutions enable you to architect a customer experience that will leave your customers pleased and feeling good about interacting with your brand when they call. They enable a more dynamic business with on-demand scalability, global reach, and easy, out-of-the-box integrations into the widely used software that makes your business run. Contact us to learn which CCaaS provider is best for your Contact Center!
2021 marks 34 years of servicing customers. In the beginning we served primarily call centers and dispatch centers with Plantronics, GN Netcom, ACS and Unex headsets. Today, the contact center manages multiple channels of communications with customers that includes email, social media, chat, voice and increasingly, video. Our long term and very strong relationships with the leading brands and providers give us an additional layer of support when it comes to helping meet your contact center headset solutions needs. If you would like to learn how we can help your contact center, contact us today!
https://www.calloneinc.com/wp-content/uploads/2021/03/CallOneInc-Contact-Center-2021-Blog-header2.jpg5001900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-16 08:18:352021-03-19 13:46:39Contact Center Headset Solutions for 2021
We are heading into a year of living and working during a global pandemic. One industry that had to make significant changes is the Contact Center space. What changes has Poly seen in the Contact Center space over this past year?
Today we are joined by Richard Kenny, Sr Product Marketing Manager – Contact Center & Unified Communications for Poly (formerly Plantronics and Polycom) to learn about what they are seeing. Below are some excerpts from our discussion. Watch the video to hear the complete discussion.
Danny: What changes has Poly seen in theContact Center space over the past year?
Richard: This is one of those significant years where a lot of the trends that we’ve been predicting for a while have suddenly accelerated. We’ve always talked about if you move to cloud and then we started talking a little bit about when you move to cloud. For contact centers that’s turned into two different ways of looking at that. There’s hybrid working from a technology point of view. So, you’re mixing your cloud solution and your on premises solution, and then you also you’re looking at hybrid working from a location view…”
Danny: Does Poly recommend different solutions if agents are working from home vs physical contact center?
Richard: So we think that the solutions that people have got in the office will work as well at home.
Danny: What about this one? (New Savi 7300 Series)
Richard: That would be an awesome one! 30% of call centers are in some sort of financial vertical, and they have a really big focus on security.
Danny: Has Poly seen a change in use of video in contact centers?
Richard: It’s huge, is the honest answer. You know, if you could have predicted a perfect timing for the merger of Plantronics and Polycom, that would have been it. The video is taken off extensively. And that video has been seen as a really big tool for helping keep teams engaged, helping keep teams together.
Danny: Has Poly seen an increase in the need for device management?
Richard: There’s twofold reasons for wanting device management. The first one is you sent everybody home so you can’t see what they’re using anymore. The call center has said they don’t want to be big brother but they do want to guarantee the audio quality…”
Richard: We used to ask about remote agents and you used to ask, “How far away is your furthest away agent?” and people would say, “like 50 miles 100 miles.” We’ve managed a headset that is over 200,000 miles away. So we put the headset on the moon with Neil Armstrong. If you think your agents are far away, we’ve done it further. And what that drives in Poly is this idea of durability, reliability, and audio quality. So if you want the best of those, we’ve proved it through the moon program…
To get all the great information Richard Kenny provided that is not in this blog, watch the entire video. If you would like to schedule a proof of concept or pilot of Poly solutions for your contact center, contact us!
https://www.calloneinc.com/wp-content/uploads/2021/03/poly-contact-center-blog-header.jpg10691900Danny Hayasakahttps://calloneinc.com/wp-content/uploads/2019/03/logo.pngDanny Hayasaka2021-03-11 08:18:272021-03-11 08:18:30What Changes Has Poly Seen in the Contact Center?