Manage headset related help desk tickets, before they manage you with Plantronics Manager Pro.

Proactively manage headset related issues with Plantronics Manager Pro, software as a service.

When headsets are not working optimally, it can have a huge impact on productivity and overall UC adoption. Your IT Manager can tell you how fast helpdesk tickets can pile up and affect their group’s productivity and daily workflow. In fact, the average help desk ticket cost in North America is $15.56. How do you think your IT department would feel if they could proactively manage and maintain a portion of the hardware related help desk tickets, remotely before they interrupt the workflow of the day?

Plantronics Manager Pro, a web-based software-as-a-service allows you to see all headset assets that are active, inactive and out of service within your organization. It allows you to schedule software and firmware updates remotely before they become help desk tickets. IT can manage and troubleshoot headset related issues remotely for mobile or remote employees. Analyze and track conversation details and acoustic events for a better user and customer experience.

For IT it means proactive management of headsets. For the end user it means seamless unified communication experience and positive headset adoption rates. Plantronics Manager Pro software-as-a-service enables IT to track detailed insights about devices and effortlessly update them, on their own schedule. No more IT help desk backlogs, no more running from user to user for adjustments, fixes, or software updates. Now your IT department can effortlessly monitor, manage, and maintain your headset inventory and ensure a successful UC implementation.

To learn how Plantronics Manager Pro can save your IT department valuable time and improve unified communications and headset adoption rates, to learn more or to schedule a  demo click here.

The 8 Most-Asked Questions About Cloud Communications – Answered

81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler of a more agile, connected employee and customer experience. They recognize that providing employees with a more aligned communications platform will empower them to deliver a superior experience for customers. As with any new technology, there are several misconceptions and questions to consider.

These 8 most-asked questions will shed some light on how transformative cloud communications can be for your business:

1. Is it cost-effective? Cloud is more agile and requires less infrastructure than its on-premises counterpart. You only pay for what you use, allowing most companies to reap the benefits of savings while gaining in highly desirable collaboration, mobility and customer engagement features for employees.

2. Is cloud right for my size business? Not all cloud solutions offer robust capabilities and reliable platform to work as a successful communications model for companies. 8×8’s Cloud Communications and Contact Center platform supports 50,000 global businesses of all sizes, with a cloud solution that can grow with you, easily scaling up or down without compromising features.

3. How reliable is a cloud solution? Again, this depends on the solution you deploy, but cloud solutions are far more reliable than on-site hosted phone systems. 8×8’s Cloud Communications and Contact Center platform can increase your uptime significantly. Their agreements include a money-backed guarantee of 99.99% uptime.  Can your PBX provider offer the same?

4. Will I get global call capabilities? With 15 redundant data centers distributed across the globe, 8×8’s Cloud Communications and Contact Center platform offers international local, toll-free and local number transfer services in over 80 countries. Plus, 8×8’s patented geo-routing algorithm delivers the highest call quality regardless of where the caller is in the world.

5. How accessible is it? If it is a complete cloud communications solution, the solution delivers the full breadth of UC and contact center capabilities with the flexibility to add capabilities and users as needed. This includes contact centers and calling platforms. With a cloud communications system from 8×8, everything is accessible anytime, anywhere from any device.

6. Can it do what my phone does now? Nobody wants you to give up capabilities. A cloud communications solution from 8×8 offers you the full breadth of capabilities you depend on today including voice, video, messaging, meetings and customer engagement tools to improve productivity and revenues for your company.

7. Is a cloud solution secure and compliant with government regulations? It should be! 8×8’s Cloud Communications and Contact Center platform is backed with industry-leading security and compliance standards and has passed third-party audits for compliance with HIPAA, PCI-DSS, FISMA and other U.S. regulations.

8. How do you pay for the cloud? Cloud solutions are often more accessible to businesses of any size because instead of a capital outlay, they can be paid for monthly as an operating expense. 8×8‘s flexible mix of service packages provides more cost-effective solutions, while also reducing the amount of specialized IT skills and resources required to make the phones work.

Not all cloud communications solutions are created equal. A single Cloud Communications and Contact Center solution from 8×8 offers companies ONE platform that aligns and engages on all channels, creating a harmonized platform that empowers employees to deliver exceptional customer experiences.

Everyone’s talking about cloud solutions. Get the facts first. Contact us to learn more.

Why should you switch to the Cloud for your Communications Platform?

Is moving to the cloud worth it?
Well, let’s take a look at the features you would get for roughly the same price you pay right now for Voice/Voicemail. With the mid-range plan, you could get Unlimited Calling to 32 Countries, Unlimited Faxing, Call Analytics, Business Class SMS, Voicemail, and call recording! All these features (and more), all for around the same price you would pay per line from your local provider to just receive voice calls and voicemail! The great part about all of this is you can even keep your phone number. Being able to communicate is key in a growing business. It allows you to be more efficient, save money, and improve quality assurance. So why not use the best to communicate?

How do you know it’s fit for you?
First off, Cloud Communications can fit almost anyone’s needs, but we can use an example for this. Let’s say, Real Estate agents. They have to be mobility masters and have a tendency to use their personal cell phones for the business. But who wants to do that? Some might, but the majority would probably wish they could take their entire phone system from work on the road with them. Well, with a Cloud Communications platform, you can! Mobility is one of the key features. You can have your office phone on a cell phone, desktop computer, tablet, etc. Anywhere you can open a web browser, you can stay connected. It’s like having your entire desk phone in your pocket! Let’s say you don’t want to put anything on your phone. Simple! Just forward those calls to your cell phone. The ability to go anywhere at any time is vital to businesses on the move, even if you aren’t a real estate agent. If you need mobility, then Cloud Communications is a key move.

We talked about real estate agents and traveling employees. Let’s get deeper and talk about Call Centers. Yeah, I said it, the one place that communication is absolutely key. The cloud is there for you too. With numerous abilities, like call parking, auto attendant and easy to set up ring groups, you’re covered! The three main points at a Call Center would be Sales, Technical Support, and Customer Service. With ring groups, you can easily divide and conquer. We haven’t even mentioned the ease of extensions or presence. Easily set up extensions, so when you need to get a hold of someone, you can, and with just a press of a button. Now, along with extensions you need to remember presence. We’ve all called someone in the company just to get an “I’m on a call” voicemail. What if you could tell before you even pushed their extensions? With presence, you can! Let’s think of it this way: AOL Instant Messenger. Yeah, it’s a throwback thought, but you had the ability to know when someone was offline, online, or away! Same basic theory, but you know when someone is on a call, in a meeting, away, off work, and available! Cloud services seem like an amazing deal already, right?

How you actually know the Cloud is worth it…
Analytics. That’s a word most of us tend to hear too often. But on the cloud, it’s actually quite simple. You have the ability to automatically record calls, use them to train people, and improve your quality assurance! The use of this feature is filled with graphs, and easy to use categories. You can see how long clients are on hold, the average time it takes for a phone, call waiting times, and much more. Some of the packages offered, allow you to be notified when the system notices that someone raised their voice, and it will give you the ability to join that call. Allowing you to de-escalate the situation, and come up with a solution faster. Now, Barge-Monitor-Whisper, this one is actually pretty cool. You can ensure professional quality, train new employees during an actual call, and assist employees when they need help without the client even knowing. This is a pretty useful feature, being able to hop on a call, talk to your employee, and the client can’t hear you at all. These features allow you to nail down quality assurance so that your clients have the best experience when they call you for help.

Now, Let’s talk collaboration!
One feature we haven’t touched on – Meetings. At any business, trying to get everyone on a call at the same time can be a hassle occasionally. Well, being able to set up an email to go out company-wide, with a link and phone number, allows you to easily set up meetings with no confusion on how to join. Conferencing/Meetings with a new face, which includes screen sharing, file sharing, and of course, live video sharing. You’re probably thinking “with all these features, it must be a lot to maintain”. Well, that’s the kicker! There isn’t anything to maintain. No PBX, or onsite switchboard! Cloud services are, well, in the cloud. They don’t need to take up the IT department’s time trying to fix a phone or schedule a specialist to come to look at the onsite PBX. Being on the cloud not only loosens up the IT departments schedule to fix real problems, but it saves you money in the long run. You can continue to use your desk phone setup if you’d like, or you can run a softphone on your PC.

So, back to what I asked above. Why not use the best to communicate? Move to the future, switch to the cloud. Boost your efficiency, quality assurance, and rescue lost time.

Schedule a call with us today and let’s get moving! 1-800-749-3160