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In the early years of Call One, my father would climb into his well-worn, baby-blue 1970s Ford Pinto and drive up and down the state of Florida delivering headsets directly to 911 dispatch agencies.

It was not glamorous. There was no ecommerce site, no online ordering, and certainly no overnight delivery network. There was simply a commitment to getting dispatch professionals the communications equipment they needed—and being there to help when they needed us.

Those agencies were an important part of Call One’s beginning. They helped shape our company and taught us something we have never forgotten: dispatch equipment cannot be treated like ordinary office technology.

When someone calls 911, the headset becomes an essential connection between that caller and the help they need. The equipment must be dependable, comfortable enough for long shifts, and compatible with the agency’s dispatch environment.

Nearly four decades later, the technology has changed considerably. Thankfully, we no longer have to rely on that old Pinto to deliver the equipment. But our commitment to the public safety community has never changed.

Service to dispatch agencies is in our DNA.

Purchasing headsets PTT adapters and Amps for 911 dispatch centers has undergone a massive change over the last year. Critical Communication centers like 911 dispatch offices and air traffic controllers don’t work normal business hours, they must have agents available 24/7, and if a headset or an adapter breaks down at 2AM, they need a replacement ready because their job is literally life and death.

Call One has been supporting dispatch centers for years and without a doubt Poly was the industry leader with the CA22 and the H81N and EncorePro series for most of that time. For the longest time 911 Dispatch purchasing agents would simply call up and say, “I want to reorder 5 more of the same headset and adapter I bought last time.” However, with Poly’s exit from the Critical Communications industry that is no longer an option. Since agents can no longer simply buy what they have always bought before new problems arise.

Replacing Dispatch Headsets: Swapping Out Equipment in a Mission Critical Environment. Here are some of the most common challenges we see agencies encounter—and how to address them successfully.