Blog
5 Headset Features Every Open Enrollment Contact Center Should Prioritize
8/27/2026Stephen Mays
When you're preparing for Medicare or ACA Open Enrollment, choosing a headset isn't about finding the model with the longest feature list. It's about selecting equipment that helps agents communicate clearly, stay comfortable, and remain productive during one of the busiest times of the year.
Is Your Contact Center Ready for Open Enrollment? Don't Overlook the Headsets.
8/25/2026Stephen Mays
Every year, Medicare Annual Enrollment Period (AEP) and Affordable Care Act (ACA) Open Enrollment bring a familiar challenge for insurance organizations. Call volumes surge, seasonal agents come on board, and training schedules become increasingly compressed. Most teams spend months preparing for the influx of customers, but one important detail is often overlooked until it's too late.  IT IS THE HEADSETS.
Why the Right Headset Matters for High-Volume BPO Operations
8/6/2026Stephen Mays
This guide walks enterprise IT and procurement teams through the selection criteria that matter most for high-volume BPO environments. Call One, Inc. helps contact center buyers evaluate durable noise-cancelling headsets using structured criteria tied to comfort, audio performance, deployment scale, and long-term reliability—not manufacturer marketing claims.Â