Poly Voyager 4300 UC Series – Connectivity Options

Poly Voyager 4300 UC Series – Connectivity Options

The Poly Voyager 4300 UC Series are affordable Bluetooth headsets that provide professional audio quality. They are everything you need to stay productive and connected to all your devices, whether at home or in your office. To learn more about the available features and functions, check out this blog and video! Poly Voyager 4300 UC Series – Solid Solution for Work from Anywhere

Poly Voyager 4300 Connectivity

This blog will share the differences between the sixteen Voyager 4300 UC models to help you make a more informed purchasing decision. Whatever models you select, I strongly recommend purchasing from an Authorized Reseller like Call One, Inc., a Poly Platinum Partner.

Connect to all your Devices

Out of the box, the Poly Voyager 4300 UC headset series provide connectivity to your computer via included BT700 USB adapter and mobile devices via Bluetooth. You can add connectivity to a desk phone via the optional spare Voyager Office Base. The Voyager Office Base is compatible with Poly EHS Cables and HL10 Handset Lifter. Contact an Authorized Reseller to check compatibility with your devices.

Poly Voyager 4300 Connectivity
Voyage Office Base
Poly Voyager 4300 Connectivity
Voyager Office Base, MS Teams
Part NumberModelDescription

218471-01 
VOYAGER 4310 UC, V4310 C USB-A, CHARGE STAND Connectivity: Computer + Mobile                       
Wearing Style: Single Ear Headband                    
What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand 

218470-01 
VOYAGER 4310 UC,V4310 C USB-A,WWConnectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle  

218474-01 
VOYAGER 4310 UC,V4310 C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand 

218473-01 
VOYAGER 4310 UC,V4310 C USB-C,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle 

218471-02 
VOYAGER 4310 UC,V4310-M C USB-A,CHARGE STAND,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the box: Voyager 4310 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
Microsoft Teams Certified 

218470-02 
VOYAGER 4310 UC,V4310-M C USB-A,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-A Bluetooth Dongle
Microsoft Teams Certified 

218474-02 
VOYAGER 4310 UC,V4310-M C USB-C,CHARGE STAND,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle + Charge Stand                           
Microsoft Teams Certified 

218473-02 
VOYAGER 4310 UC,V4310-M C USB-C,WW Connectivity: Computer + Mobile
Wearing Style: Single Ear Headband
What’s in the Box: Voyager 4310 Headset + USB-C Bluetooth Dongle
Microsoft Teams Certified 

218476-01 
VOYAGER 4320 UC, V4320 C USB-A, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand 

218475-01 
VOYAGER 4320 UC, V4320 C USB-A Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle  

218479-01 
VOYAGER 4320 UC, V4320 C USB-C, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand 

218478-01 
VOYAGER 4320 UC, V4320 C USB-C Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle 

218476-02 
VOYAGER 4320 UC, V4320-M C USB-A, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the box: Voyager 4320 Headset + USB-A Bluetooth Dongle + Charge Stand                                               
Microsoft Teams Certified 

218475-02 
VOYAGER 4320 UC,V4320-M C USB-A Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-A Bluetooth Dongle
Microsoft Teams Certified 

218479-02 
VOYAGER 4320 UC, V4320-M C USB-C, CHARGE STAND Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle + Charge Stand                           
Microsoft Teams Certified 

218478-02 
VOYAGER 4320 UC, V4320-M C USB-C Connectivity: Computer + Mobile
Wearing Style: Dual Ear Headband
What’s in the Box: Voyager 4320 Headset + USB-C Bluetooth Dongle
Microsoft Teams Certified 

Watch and listen to how the Poly Voyager 4300 UC Series performs in real-world scenarios in this video!

USB DECT Dongles for Hybrid Work

USB DECT Dongles for Hybrid Work

Organizations choose wireless headsets for many reasons, including increasing productivity by allowing employees to be hands-free and mobile. Bluetooth and DECT are the most prevalent wireless technologies and operating frequencies in professional-grade headsets. Industries and organizations that share sensitive or private information over voice calls typically opt for DECT wireless headsets due to their increased security. Click here to see a complete list of professional-grade Bluetooth and DECT wireless headsets! 

Depending on the brand and model, DECT Wireless Headsets usually include a base station that provides connectivity options to desk phones, computers, mobile devices, or combinations. These solutions typically use cables to connect to a desk phone, computer, and AC power. These were great pre-pandemic solutions as most worked in an office with most of their equipment fixed at a workstation.  

The Challenge 

The pandemic has shifted where and how people work. Hybrid and remote work models have increased dramatically. The benefits of DECT wireless headsets are substantial; however, their portability is not. It’s not practical to disconnect the cables, AC power, base, and headset to pack up and transport between work locations.  

The Solutions 

Fortunately, there are a few solutions.  

Good 

Use DECT Wireless headset as a corded USB audio device. Some DECT wireless headset models support using it as a corded USB headset. This is a good option that allows employees to use their existing equipment in the office and remote workspace with their laptops. While this is an excellent money-saving option, you lose the critical benefit of being wireless. If you have grown accustomed to a wireless headset and then need to go corded, there is a bit of a learning curve. When I’m testing corded headsets, I sometimes forget and try to get up and walk away and am quickly reminded I’m tethered to my laptop. The Jabra Engage 65 and 75 support this option. You can use the included Jabra USB-A Cable – 14201-26 or purchase a spare cable to keep at home.  

Jabra USB-A Cable

Better 

EPOS Impact SDW D1 USB DECT Dongle

USB DECT Dongles. This is not a new option. Poly (formerly Plantronics) introduced the D100 years ago with their Savi 400 Series. The latest, smaller D200 DECT Wireless Savi Adapter is available in USB-A, USB-C, and UC and Microsoft variants. The D200 DECT dongle will work with Poly Savi 8200 UC Series headsets. EPOS recently introduced the EPOS Impact SDW D1 USB DECT Dongle that works with the EPOS Impact SDW 5000 Series. It’s currently only available in USB-A. EPOS introduced three new SDW 5000 Series models designed for hybrid and remote work and include the SDW 5000 headset of choice, the dongle, charging cable, and carry case.  

EPOS Impact SDW 5000 Headset + DECT Dongle Portable Models 

D200 USB DECT Dongles 

Best 

Complete setups at each location is the best solution; however, budgets may not support this option. A setup at each location is optimal and relieves the worry about transporting equipment to and fro and potentially forgetting an item or breaking something in transit. I am fortunate enough to have solid setups in my dedicated home and corporate office. I have monitors, docking stations, webcams, audio devices, and other peripherals, making it highly convenient for hybrid work. The only thing I haul is my laptop.  

Audio is critical 

Whichever solution you choose, audio is critical in business communication. Ensure your team members have high-quality, purpose-built audio solutions designed for UC and Collaboration platforms. Do not fall into the trap of ordering inexpensive audio devices to help check a box on your to-do list. Engage a subject matter expert who can walk you through the various solutions that align with your organization’s needs and budget.  

Call One, Inc. is an authorized reseller of professional headsets by Jabra, Poly, EPOS, JPL, Logitech, Yealink, Cisco, Shokz, and more. How can we help?  

100 Miles with Jabra Elite 7 Active and Shokz Openrun

Happy New Year! In November 2021, I posted My Fitness Journey and Review of Ultimate Ears UE FITS vs. Jabra Elite Active 75t vs. Poly BackBeat Fit 2100, where I shared in 2014, I established an annual goal of 1,200 miles annually or 100 miles per month.  

Jabra was kind enough to send me the Jabra Elite 7 Active true wireless earbuds. Shokz (formerly Aftershokz) sent me a set of their Openrun (formerly Aeropex). My wife, Michelle, decided to go for 100 miles in December. She agreed to wear one of the headphones and share her feedback. Initially, she started with the Jabra Elite 7 Active and I with the Openrun. After the first day, she asked if she could switch.  

Like professional headsets, one size does not fit all for personal audio devices like headphones designed for fitness. Michelle has used the Powerbeats Pro and Apple Airpods Pro and assumed she would prefer in-ear earbuds. The ANC in the Jabra Elite 7 Active proved to be too much for her. She said it felt like she could hear and even feel her every step. So we switched.  

At the end of December 2021, I logged 127.4 miles and Michelle 100.1 miles. Before we share our thoughts, here are some tech specs and features of each.  

Jabra Elite 7 Active 

  • What you get in the box:  Elite 7 Earbuds, three sets of EarGels™, user documents, charging case, USB-C to USB-A cable, warranty, and warning leaflets.  
  • IP Rating: IP57 – This means the Elite 7 earbuds are perfect for outdoors and are waterproof, sweatproof, and workout-proof, and come with a 2-year warranty when you register your buds in the Jabra sound+ app
  • Active Noise Cancellation (ANC): Powerful adjustable Active Noise Cancellation (ANC) blocks distracting background noise instantly, at the touch of a button. Choose one of their five levels of noise cancellation in the Jabra Sound+ app, and stay focused on your workout, no matter what. 
  • HearThrough: When you need to be aware of your surroundings, tap the HearThrough button, and your buds use the internal mics to pick up the sounds around you. 
  • ShakeGrip™ is an innovative material that feels incredibly soft despite its firm grip. Made with a special Liquid Silicone Rubber compound that holds the buds more securely in the ear without the need for ear wings, ShakeGrip™ keeps your buds firmly in place, whether you’re walking, running, or repping.  
  • Battery Life: Elite 7 Active delivers up to 8 hours of non-stop listening with a re-engineered battery. Get up to an hour of power with a speedy 5-minute fast charge. Your buds are good for up to 30 hours with the charging case.  
  • Mono Mode: Mono mode lets you use either bud independently. 
  • Learn more! Jabra Elite 7 Active Technical Specifications and Datasheet 

Shokz Openrun 

  • What you get in the box: Openrun (formerly Aeropex) Headphones, Carrying Bag, Magnetic Charging Cable 
  • IP Rating: IP67 – An IP67 rating makes these completely sweat and waterproof to welcome intense workouts and extreme weather. A moisture detection alert ensures safe charging. Not intended for swimming. 
  • 8th Generation Bone Conduction Technology: Powered by patented 8th generation bone conduction, Bluetooth 5.1, and PremiumPitch™ 2.0+, OpenRun delivers clear sound, powerful volume, and rich bass. 
  • Open-Ear Comfort: Shokz (formerly Aftershokz) open-ear design, powered by bone conduction technology, allows for total awareness of surroundings and bud-free, comfortable listening. Available in 2 sizes to maximize comfort and ensure a secure fit. OpenRun Mini has a .5 inch shorter band size. 
  • Battery Life: With 8 hours of battery life and easy commands such as play, skip, pause, and back-a-track, you can enjoy music, calls, audiobooks, and podcasts all day long. OpenRun also features a 10-minute Quick Charge for up to 1.5 hours of battery life. 
  • Learn More! Shokz Openrun (formerly Aeropex) and User Guide 

Michelle’s Feedback on Shokz Openrun 

I asked Michelle, “What do you think about the Shokz Openrun?”. She responded, “I love them!” She elaborated a little more by stating that she loves the fit. Unlike other earbuds she’s tried, the Openrun didn’t hurt her ears after extended use because there is nothing in her ears. The sound quality was excellent, and she loves that she can hear all the sounds and notifications from her mobile phone just fine. As a Director of Human Resources, she receives emails, text messages, and calls all hours of the day and needs to be aware of them to assess and prioritize responses. The only con she had was when we walked on the side of an extremely busy road; she couldn’t hear her music, but she appreciated hearing the traffic. These have become her favorite headphones for when we’re doing our walks. She is also eyeballing the new Shokz Opencomm UC for use on her laptop for work! 

Danny’s Feedback on Jabra Elite 7 Active 

I’ve been on my fitness journey for much longer, so I’ve tried several fitness headphones over the past ten years. I recently used the Jabra Elite Active 75t and thought they performed well. Jabra was able to make improvements with the new Elite 7 Active. The audio quality of the Elite 7 Active is phenomenal when you consider their small size. The fit of the earbuds seems better and even more discreet. Walking near loud traffic was not an issue with ANC activated; it helped suppress the noise and allowed you to clearly hear the music. Beyond walking with my wife, I also do solo runs and strength training sessions. The new ShakeGrip™ buds kept the earbuds in my ears no matter what activity I was doing. Whenever Michelle and I were having a conversation, the HearThourgh feature was beneficial. I did have a phone call once using them and the other party seemed to hear me just fine. I never had to repeat anything and they didn’t complain about audio quality. I am excited to test the new Jabra Elite 7 Pro

Conclusion 

Many of you have made New Year’s Resolutions that include fitness. Music is a great way to stay motivated and go that extra mile or knock out those extra reps. When it comes to fitness headphones, you have options depending on your personal preferences. Whether you are just starting your fitness journey or are an elite athlete, brands like Jabra and Shokz (formerly Aftershokz) create solutions that align best with your needs.  

Best Bluetooth Headsets for Computer and Mobile Connectivity

Best Bluetooth Headsets for Computer and Mobile Connectivity

2022 is just around the corner, and many businesses are still in a state of uncertainty. Are they heading back to the office, staying remote, or adopting a hybrid work model? Regardless of the work model, employees need to communicate internally and externally to maintain business continuity.  

Today people work in various environments throughout their day or workweek. Many use collaboration platforms like Microsoft Teams, Zoom, and Cisco Webex on laptops and mobile devices. Professional and business-grade headsets are a great way to ensure your team members can hear and be heard for more productive meetings and calls.  

Fortunately, there is no shortage of headset options that offer USB and Bluetooth connectivity. A primary difference between consumer and business Bluetooth headsets is a USB dongle. I am frequently asked, “Why do I need a USB dongle?” There are many reasons that I share in this blog post link. I have tested several Bluetooth headsets paired directly with my laptop. While most Bluetooth headsets will pair, I experienced connectivity stability issues, audio input, and output issues, and a lack of call control (answer/end, mute, volume up/down) from the headset when using popular business collaboration platforms. 

View all current models of professional headsets for mobile and softphone use here

You can see our headset mic tests and comparison videos below!  

Best Bluetooth Headsets for Computer and Mobile Connectivity

 

Jabra Evolve2 75 and Poly Voyager Focus 2 

These two headsets check all the boxes.  

  • ANC Speakers 
  • Strong Noise Canceling Mics 
  • Compatible and Certified with all major collaboration platforms 
  • Long Battery Life 
  • Use as Corded USB Audio Device 
  • Mute by rotating boom arm up 

See the Jabra Evolve2 75 in action! 

See the Poly Voyager Focus 2 in action!  

Buy from Authorized Resellers 

Suppose your business or organization is seeking headsets for your team members. In that case, I strongly recommend that you buy from an authorized reseller like Call One, Inc. who has almost 35 years of headset experience. They can help answer any questions, make unbiased recommendations, and ship anywhere in the US to include commercial and residential addresses. Contact us!   

Headsets with the best Noise Canceling Mics (For Now)

I’m not a fan of defining a single thing as “best.” Daily I get asked, “What’s the best headset?” my response is, “What is the use case? What are you trying to do? What are you connecting to? What’s your budget?” What is best for your use case may not necessarily be best for someone else. One size does NOT fit all when it comes to headsets. There are many factors to consider, including:  

  • Connectivity (desk phone, mobile phone, PC, Mac, a combination) 
  • Compatibility with your voice, video, and collaboration platforms (i.e., Zoom, Microsoft, Cisco, 8×8, etc.) 
  • Single or multiple work environments/locations  
  • Personal preferences (wearing styles, corded, wireless, etc.) 
  • Organizational restrictions (i.e., some companies restrict Bluetooth headsets) 
  • Support – Leading brands can offer global support  
  • Budget 
Headsets with the best Noise Canceling Mics

I have over twenty years in this industry and test models from all the leading brands of professional headsets like Jabra, Poly, EPOS, and Logitech and less-established and up-and-coming brands like JPL, Yealink, AfterShokz, and everything in between. To help people and businesses make more informed purchasing decisions, we share headset mic performance videos via the Call One, Inc. YouTube Channel. Contact an authorized reseller if you would like to discuss headset options for your business.  

There is a difference between consumer and business-grade headsets—my top picks for business-grade headsets with the best noise-canceling mics by various categories.  

Headsets with the best Noise Canceling Mics

My Top Picks 

Desk Phone + Computer + Mobile DECT Wireless Headsets

Desk Phone + Computer DECT Wireless Headsets 

Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boom Mic 

Computer + Mobile Bluetooth Wireless Headsets with ANC Speakers and Boomless Mic 

Computer + Mobile Bluetooth Wireless Headsets – Discreet On-the-go 

Desk Phone + Mobile Bluetooth Wireless Headset 

Desk Phone DECT Wireless 

Corded QD Contact Center Headsets (require separate interface/adapter/cable depending on what you are connecting to) 

Corded USB Contact Center Headsets 

Corded USB Office Headsets with ANC Speakers 

Corded USB Office Headsets 

Please note there are more categories available depending on your industry, work style, and workspace. I want to get across key points that one size does NOT fit all, and there is no “best” headset. Your individual or team members’ work style and workspace will determine which headset is best for them. If you need help, contact an authorized reseller like Call One, Inc., who has close to 35 years of experience and is a Nationally Certified Women’s Business Enterprise!  

Poly Voyager 4300 UC Series

Poly Voyager 4300 UC Series – Solid solution for Work from Anywhere

The Poly Voyager 4300 UC Series is a solid solution for work from anywhere! Today’s hybrid work landscape includes corporate offices, branch locations, home offices, third spaces, and everywhere in between. Poly’s Voyager 4300 UC series are Bluetooth headsets that provide flexibility, connectivity, wireless freedom, and affordability!  

Poly Voyager 4300 UC Series

Flexibility & Connectivity 

The Poly Voyager 4300 UC Series out of the box supports PC/Mac connectivity via the included BT700 USB Adapter (dongle) and to your mobile devices via Bluetooth. Order the optional *Spare Voyager Office Base in UC and Microsoft variants if you require desk phone connectivity. You gain ultimate flexibility with these connectivity options, making for a solid hybrid work solution. You can have the Spare Voyager Office Bases in the corporate offices for connectivity to desk phones, and team members can take the Voyager 4300 series headset to use during their commute or from their home office.  

  • Voyager 4300 UC Series: Connects to PC/Mac via BT700 USB-A or USB-C adapter and a mobile phone via Bluetooth v5.2 
  • Voyager 4300 UC Series with Voyager Spare Office Base*: Connects to a desk phone (via telephone interface cable), computer (via USB-A or USB-C cable), and mobile (via Bluetooth) Line 3

Microsoft Teams certified versions include a dedicated Microsoft Teams button.  You can tap your headset Teams button to open and use the Microsoft Teams desktop app quickly. 

  • When not on a call, tap your Teams button to view Microsoft Teams app on your computer.  
  • When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.  
  • Note: Teams model and Teams desktop application required. Teams mobile application is not supported. 

What’s in the Box? 

The Voyager 4300 UC Series are available in single and dual-ear headband wearing styles to support team member preferences. They are available with or without a charging stand, not to be confused with the Spare Voyager Office Base. The Charge Stand acts as a place to set your headset down to charge. The Charge Stand does not offer additional connectivity options.  

  • Voyager 4300 UC Series without Charge Stand: Carry case, BT700 USB adapter, and charging cable (Charging cable length: 1.5 meters/ 4.9 feet) 
  • Voyager 4300 UC Series with Charge Stand: Carry case, BT700 USB adapter, Charge Stand, and charging cable. (Charging cable length: 1.5 meters/ 4.9 feet) Line 2
Poly Voyager 4300 UC Series

Professionals who prefer hands-free calls from their computer, mobile phone, and desk phone* are great candidates for the Poly Voyager 4300 UC Series. Business and IT leaders looking for hybrid work solutions for their team members should consider the Voyager 4300 UC Series. 

Wireless, Battery Life & Wired 

The Poly Voyager 4300 headsets are Class 1, Bluetooth v5.2, and supports multipoint connectivity. The headset can connect to two devices simultaneously and remembers up to eight devices.  

Supported Bluetooth profiles: A2DP, AVRCP, HSP, HFP 

Poly claims a wireless range of up to 50 meters or 164 feet from the Bluetooth adapter, and if connected via the Spare Voyager Office Base, they claim up to 91 meters or up to 300 feet. Please note that multiple factors can impact Bluetooth wireless range, including other Bluetooth and wireless devices, walls (type of building material), furniture, etc. We test wireless range and share in our YouTube videos.  

The Poly Voyager 4300 headsets provide up to 24hrs of talk time and up to 47 hours of listening time when used with the BT700 USB adapter. It takes 1.6 hours for a full charge, and there is a fast charge option that gives you up to 10 hours of listening time after 15 minutes of charging. You get up to 50 days of standby time.  

Should you forget to charge the Poly Voyager 4300 headset or are experiencing Bluetooth density problems, you do have the option to connect to a PC via the included USB-C cable and use it as an audio device. This is a great feature to ensure maximum uptime!  

Poly Voyager 4300 UC Series

Poly Lens Desktop App (for individual) & Poly Lens (for mass deployments) 

Customize your Voyager 4300 headset and ensure optimal performance by keeping software and firmware updated via Poly Lens App. Poly Lens App provides:  

Poly Lens Overview 

Insights you can act on. Management you can scale. 

Now you can make collaboration better for every user in every workspace. Poly Lens gives you a window into collaboration environments across your entire organization, with a spotlight on how spaces and devices are being used. Get a clear picture of what’s working, and where you can improve and take control with fast device onboarding. Cloud access delivers flexibility, agility, and security, adding value without heavy IT lifting. No need to buy servers means more bang for your budget. Everything you need to make the most of your workspace is right at your fingertips. 

Poly Lens is different from traditional Poly solutions where customers must first purchase a product from Poly before starting to use the service. Poly Lens allows a customer to use the basic service for free and users can self-enroll and begin using the service immediately. 

Poly Lens & Lens Desktop App Supported Devices 

Check out this discussion about Poly Lens with a Principal Solutions Architect at Poly! Watch Video: https://youtu.be/FfcIwlWk61U  

Microphone and Technology 

The Voyager 4300 UC headsets include a flexible noise-canceling boom with dual microphone Acoustic Fence technology. There is easy access mute button on the microphone boom. Some softphones require installing Poly software to enable device call control (answer/end and mute) functionality.  

Performance 

The Poly Voyager 4300 UC Series seems to check many of the boxes when it comes to Bluetooth headsets for professional use. How do they perform? How well does the microphone with Acoustic Fence technology work against real-world sounds and noises? Check out this Poly Voyager 4300 Overview and Mic Tests video! Watch and hear for yourselves how well this headset performs. If you would like to learn more about this and all Poly audio and video solutions, contact us! We’re an Authorized Poly Platinum Partner with almost 35 years helping people do their business better.  

Consumer vs Business Headsets

Consumer vs. Business Headsets

I strongly recommend you utilize professional, business-grade headsets versus consumer models when using UC platforms from Zoom, Microsoft, Cisco, RingCentral, 8×8, etc. This recommendation extends to all personal and group audio and video devices, but I will focus on headsets to keep it short. 

I have tested leading consumer headset models, including the Apple AirPods, AfterShokz Opencomm, Sony WH-1000XM4, Microsoft Surface Headphones 2, Bose QuietComfort 45, and others. (Click on the hyperlinks to watch the test videos) 

Many of the models I listed will pair and provide an audio path. Over time, I experienced instability with the Bluetooth connection, mainly with the transmit/input audio. Most consumer Bluetooth headsets are designed primarily for listen-only. And I can’t lie, some of them sound fantastic! Especially the Sony WH-1000XM4 and Bose QuietComfort 45. The other challenge is the lack of call control. Meaning, you can’t answer/end calls from the headset. You must use your mouse. And in some cases, I had challenges muting the microphone. Other times, I experienced being able to hear but not be heard and vice versa when in various UC platform calls and meetings. 

These consumer models can be incredibly frustrating for the IT teams that have to manage the Help Desk Tickets for these consumer headset issues. 

Consumer vs. Business Headsets

Business headset models are compatible, optimized, and certified to work across all the major communications and collaboration platforms used in business. Leading brands like Jabra, Poly, Logitech, EPOS, and Yealink work closely with the platform providers to develop headsets that function and perform optimally in their environments.  

Organizations should develop new audio and video device standards to support this new normal of hybrid work, remote work, work from home, and work from anywhere. Certified headsets meet a broad range of requirements set forth by the platform providers like Microsoft to provide the best possible end-user and administrator experience. One of the first questions asked when seeking help from Microsoft is whether or not you are using a certified device. Contact us! We can help your business select the appropriate headsets.  

In a previous blog post, Devices Make the Experience; I shared these critical differences between consumer and business devices:  

  • Engineered for different uses 
  • Sound quality 
  • Call quality 
  • Connectivity 
  • Packaging 
  • Warranty 
  • Pre-sales Support 
  • Global Support 
  • Ongoing Commitment 
  • Incentives 
  • Device Management Software

A frequently asked question is, ‘Why do I need a USB Dongle?’ I answer the question in this blog and video. The dongle is a crucial difference between consumer and business Bluetooth headsets for use with a computer. For example, Microsoft has the Microsoft Surface Headphones 2, which is their consumer model. The Microsoft Surface Headphones 2+ is their business model certified for Microsoft Teams and includes the Microsoft Surface USB Link. Watch this video playlist comparing the Microsoft Surface Headphones 2 and Surface Headphones 2+.  

The last thing to note is where you buy these devices matters. In my blog, Why buy Certified Devices from Authorized Resellers, I share the potential risks of buying through unauthorized sources. It’s best to go through an Authorized Reseller in your region. Authorized Resellers like Call One, Inc. agree to adhere to manufacturers’ policies to ensure customers receive quality products and services designed for their geographic territory. Authorized Resellers undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use case.  

In today’s “work from anywhere” landscape, the headset needs will vary. Contact us! Call One, Inc., and its partners can help identify headsets that align best with your team members’ work style and workspace.  

My Fitness Journey and Review of Ultimate Ears UE FITS vs. Jabra Elite Active 75t vs. Poly BackBeat Fit 2100

My Fitness Journey 

I restarted my fitness journey on May 20, 2012. I went into my garage, laid down, and proceeded to do eight crunches. I thought I was going to die. That was my first workout after a Iong hiatus. I had always been in shape growing up. In my early years, I was a skateboarder and competitive martial artist. I participated in TaeKwonDo competitions to include three Jr. Olympic National Championships. In 1992 I joined the US Army, where PT (physical training) was a daily occurrence, and I continued training in martial arts. When I got out in 1999, I started work at Call One, Inc. as a Shipping/Receiving Clerk. I was on my feet all day in this role, and my body was constantly in motion.  

In 2000, I applied for a Sales role. This was completely different from my previous position. As a sales rep, I was seated for long periods and rarely did anything physical. To make things worse, I started getting pretty good at helping customers, and my sales began to improve, which helped increase my income. This increase supported eating out multiple times a week, having dessert after every meal, and having coffee with lots of cream and sugar. Not to mention the steady stream of sodas and energy drinks. Nightly, I would sit in my man-cave and play video games, eat chips, and drink beer into the wee hours of the night. 

By 2012, at age 39, I had reached a weight of 246lbs (I’m only 5’8”), and worse, my waistline had grown to size 42, and that was tight. Tying my shoes had become a major physical event to the point where I traded shoes with laces for more accessible slip-on shoes. I had had enough and decided to get fit by forty. I started slowly reducing the amount of food I was eating and did some bodyweight exercises daily. After eight weeks in, I started incorporating free weights and added walking on the weekends.  

I had always hated running. The first time I went for a walk, I struggled the first quarter-mile and was terrified at the realization I had to walk back the same distance to get home. I remained disciplined. My nutrition improved and my walks got longer.  

December 2013, I participated in a 100 Mile Month Challenge with a Facebook fitness group I was a member of. The longer my walks got, the more critical the need to listen to music to keep me motivated and energized. This was when I started the process of testing multiple earbuds and headphones. I tried so many, from corded to wireless Bluetooth models from various brands.  

In 2014, I started using the Poly (formerly Plantronics) BackBeat FIT. These became my Bluetooth headphones of choice. They were sweat and waterproof and had a battery life of up to 8 hours. They fit well, were comfortable, and, more importantly, allowed me to hear background noise around me like traffic while running. Yes, my walks had turned into runs. I then established an annual goal of 1,200 miles or 100 miles per month. I logged 1,356 miles in 2014 and 1,301 miles in 2015.  

Fitness Journey
Fitness Journey

October 2016, I somewhat fell off the wagon. Looking back, my body needed a break. I worked out seven days a week and often twice a day, including logging 100+ miles monthly. For three months (Oct-Dec 2016), I reduced workouts but continued eating like I was still training as intensely as I was. The weight and layers of fat quickly accumulated. I ended up logging 1,138 miles for 2016. In January 2017, I tried readjusting my training and food intake. Admittingly, I struggled and only logged 916.6 miles in 2017. In 2018 I started slow and improved my consistency. I twisted my ankle in April 2018, which slowed my progress. I experienced a devastating loss when my beloved Boxer, running, and workout partner, Loki, passed away unexpectedly on October 10, 2018. I didn’t know how I would move forward. For 2018, I logged 1,065 miles.

Otis joins our family!  

2019 started slow. I was depressed and didn’t feel like running or exercising. My wife sensed this and secretly went on the hunt for a new running partner. In March 2019, we traveled to the west coast of Florida to pick up Otis!!!  

Otis quickly warmed my heart and injected a new sense of joy and motivation to start working out again. Otis and I began doing everything together. He was allowed into select retail stores, the dry cleaners, and even to my bi-weekly haircuts. He started that first year slowly. Otis was soon walking and running with me as well! What began as a slow year finished strong. I ended up logging 972.5 miles in 2019.  

2020 started with a bang, and I logged 133.8 miles that January! I was doing well and then the global pandemic forced our companies to work from home in mid-March. The lack of commute actually helped fuel even more running. February through June I was logging 100+ miles monthly. July 2, I sprained my ankle pretty bad. Enough so that I only logged 25.2 miles that month. I came back strong in August, and by now, my wife had started walking in the morning with me! She, too, started very slow but now regularly walks three to six miles! She also tried a few headphones, including the Powerbeats Pro, Apple AirPods Pro, and currently the Jabra Elite 85t. I was happy to log 1,463 miles for 2020!  

This brings us to 2021. My nutrition has not been optimal. You could say I gained the COVID-19 pounds. I need to reduce my overall daily caloric intake, reduce or quit eating junk, and increase my strength training sessions. Fortunately, we’re still working from home, so my wife, Otis, and I have been able to walk together almost daily, and year to date (January 1 – November 7) I have logged 1,215 miles! My goal has changed from being fit by forty to having functional strength and mobility in my fifties and beyond. I turned forty-eight this year, and I have started thinking more about long-term health and physical fitness. Years of bad habits begin to catch up right about now. My wife and I must refocus on our nutrition and increase our workouts. She has signed up for her first virtual half-marathon this month. She went from the couch to her first 5K last year in October. In December 2020, she completed her first virtual 10K, and on September 11, 2021, she completed a 9.11 Mile Memorial Challenge! I am extremely proud of her.  

I shared my 100 miles per month goal on LinkedIn and received an overwhelming show of support from my connections and beyond. To include Logitech (Ultimate Ears) and Jabra who sent me a set of earbuds to test. The rest of this blog focuses on my personal opinion and review of the Ultimate Ears UE FITS, Jabra Elite Active 75t and the Poly (formerly Plantronics) BackBeat Fit 2100.  

Ultimate Ears UE FITS – MSRP $249 

In August of this year, I had an opportunity to test a set of Ultimate Ears UE FITS. I logged 123 miles wearing them. They offer unique True Custom Fit earbud tips via their patented Lightform Technology. Download the UE FITS app before you open the earbuds from their packaging; they are in like a cocoon. It’s not like any other headset or earbuds I’ve ever experienced. This is a wild process that I’ve never experienced before. The earbud tips light up, get warm, and mold to your ear for a perfect fit. In addition to their self-molding tips fitted to your unique earprint, they are sweat-resistant and offer up to 8 hours of battery life and 20 hours with the case. They never fell out of my ears while I was using them, and I was able to customize the function of the tap sensors to mimic what I had grown accustomed to with the BackBeat Fit 2100. You can also check battery life and edit your UE Signature sound via UE FITS app. They sound awesome! Many will appreciate that you can use the UE FITS earbuds at the same time or independently. Wear one or both depending on what you are doing. While I appreciate the tap sensors sometimes, sweat droplets would “tap” them and cause them to perform the function I set. Other than that, the UE FITS performed fantastically. Via the UE FITS app, you can also access the “Take a Selfie” feature, making the earbud tips glow for your photo!  

Jabra Elite Active 75t – MSRP $179 

In September 2021, I tested the Jabra Elite Active 75t earbuds, logging 135.2 miles wearing them. In terms of sound, when compared to the Poly BackBeat Fit 2100 and Ultimate Ears UE FITS, the Jabra Elite Active 75t hands down provided the best audio quality performance when streaming music. Download the Jabra Sound+ App to access the multiple features, functions, and customization available. These surprisingly never fell out during our walks, runs, strength training, or even heavy bag sessions. The Jabra Elite Active 75t have been specifically designed for an active lifestyle. An IP57-rating (IP57 verified to withstand fresh water up to 1 meter for 30 minutes.) makes them fully waterproof and sweatproof. They also have Active Noise Cancellation (ANC) that helps keep you focused during workouts. A tremendous must-have included is the HearThrough feature which allows you to hear what’s going on around you. This is essential when running on busy public streets and need to listen for oncoming traffic, cyclist, golf carts, and other runners. There are three Sound Modes: Active Noise Cancellation, HearThrough, and ANC Off. You get up to 28 hours (earbud 7.5 hours and charging case 20.5 hours) with default settings and up to 24 hours (earbud 5.5 hours and charging case 18.5 hours) with ANC on. I prefer the tactile buttons the Jabra Elite Active 75t provides vs. touch or tap sensors. 

Poly BackBeat Fit 2100 

I have been using a version of the Poly BackBeat FIT since 2014. I have logged literally thousands and thousands of miles (Dec 2013 – November 7, 2021, I’ve logged a total of 9,526 miles) using them along with strength training sessions and trips to the grocery store and other places. I have replaced them only three times during that period. The BackBeat Fit 2100 just work, and I was sad to hear that Poly would no longer be manufacturing them. I have always appreciated their Always Aware ear tips that allowed me to hear my surroundings. They were comfortable, IP57-rated durable, sweat-proof, and waterproof, provided up to 7hrs of listen time, and never fell out of my ears. The Poly Backbeat Fit have been with me through multiple stages of my fitness journey. I applaud and appreciate them.

 

Ongoing Journey 

I have been extremely fortunate to have started my journey when I did. I have no idea how healthy I truly am. I haven’t been to a doctor since my post-Army physical back in 1999. What I know is how I feel. And I feel good, good, good! My goals today have nothing to do with my physique. However, it’s often a by-product of putting in work with your nutrition and overall fitness routine. I look towards my fifties, sixties, seventies, and beyond if I happen to be so lucky. I started my journey at age 39 to be fit by forty. At 48, I now focus on functional strength and mobility. I take no supplements or vitamins and do my best to cook all our meals. Daily, my wife has been making green smoothies packed with leafy greens, fruits and vegetables. Feel free to follow me on social media! We’re hoping someday to have grandchildren and be able to play with them.

  

Devices make the experience

Devices make the experience

The Voice of your Brand 

How often have you contacted a business and had a hard time hearing them or spent a lot of time repeating yourself because they couldn’t hear you?  Daily, your team members communicate externally with clients and partners and internally with team members via voice or video. The audio and video quality is a direct reflection of your brand. How important is the voice of your brand?  

The appropriate audio and video devices make the experience. Your organization may have deployed a premium collaboration platform that provides all the required elements for your teams to collaborate. However, if you didn’t place effort into selecting the proper audio and video devices for your team members, the overall user experience and productivity may suffer.  

Where, when, and how people work today vastly differ from pre-pandemic days. Your team members need the right tools that support the mix of in-office, on-the-go, and remote-work locations. In a previous blog post, I shared the importance of audio to have a productive video meeting. At the height of the pandemic, many organizations provided a stipend or reimbursement and shifted audio and video device selection decisions to their employees. Many opted for consumer models because most folks aren’t aware of the difference between consumer and business-grade devices.

Consumer vs. Business Devices   

Devices make the experience

There are differences between consumer and business audio and video devices. Jabra lists these differences between consumer and professional headsets in their blog:  

  • Engineered for different uses – Professional headsets are engineered to elevate the professional experience. In a hybrid world where we work increasingly between the office, home, and co-working spaces, they enable us to transition seamlessly between places and tasks to maximize our productivity and flexibility. You can make office calls in the morning, listen to a podcast on the train home at lunchtime, and deliver that important presentation from your home office in the afternoon, all with one headset. 
  • Sound quality – Professional headsets are purpose-built to protect your ears, deliver clear audio, lower fatigue, and give your ears the best experience possible. 
  • Call quality – This is one area where professional headsets come out on top. Advanced technology, number of microphones, and boom arm make it possible for improved speech isolation that is often not possible with consumer headsets due to where and how mics are situated. 
  • Connectivity – Professional headsets provide a more comprehensive range of connectivity options to support business desk phones, computers, and mobile devices. Manufacturers of professional audio devices work with the leading communications and collaboration platform providers to develop solutions to support a broad range of use cases, devices, and environments. Select platforms like Microsoft Teams have created certification programs for peripherals such as headsets, speakerphones, webcams, and monitors to ensure they offer rich audio and video quality. Additionally, certified devices meet requirements to provide true plug-and-play and call control for a better experience for the end-users and those responsible for managing the devices. 
Devices make the experience

Other differences between consumer and professional or business-grade devices include:  

  • Packaging Business-grade solutions packaging is typically minimal and designed for mass deployments  
  • Warranty Business-grade solutions often provide a longer warranty than consumer models.  
  • Pre-Sales Support – Authorized Resellers can help guide customers with device selection for professional-grade devices. They can also coordinate virtual demos or physical demos for pilots and proof of concepts.  
  • Global Support – Leading device manufacturers support customers across multiple industries and all sizes, including international organizations. Some even offer dedicated support teams for large global customers. 
  • Ongoing commitment – Business communications and collaboration technology are rapidly advancing. The manufacturers and authorized resellers will keep you informed and educated on the latest and greatest so you can plan accordingly.  
  • Incentives – Business customers often have access to special programs, promos, and offers. 
  • Device Management Software – Professional device manufacturers like Poly, Jabra, EPOS, Logitech for Business, and others provide device management software to support distributed and remote workforces. This software allows administrators and IT managers to deploy, monitor, manage and maintain one or thousands of audio and video devices globally. Check out this video with a panel of experts from Poly, Jabra, EPOS, and Logitech discussing how device management software benefits businesses.  

A pair of consumer wireless earbuds may be adequate in a quiet environment for short voice calls. However, what is the audio quality and comfort level for longer, more complex calls? What if you are in a noisy location while in a Zoom or Microsoft Teams audio or video call from your laptop? Can you hear and be heard? Can the other party make out what you are saying? I challenge you to record your meetings or calls and playback to review the audio quality. Some clients and colleagues are candid and will inform you if the audio quality is poor. However, many will not and may leave the call with a poor impression. Worst, they may have missed vital information you were trying to convey.  

So many audio and video device choices! What solutions are best for your business? 

There are thousands of personal and group audio and video devices available today. It can be overwhelming as you start the process of identifying and selecting which solutions are best for your business. Fortunately, there are Authorized Resellers like Call One, Inc. who can help. Authorized Resellers adhere to manufacturers’ policies to ensure customers receive quality products and services. Additionally, their team members undergo extensive education, training, and certification to meet the manufacturers’ requirements to position the appropriate solutions based on your organization’s use cases.  

When teams were working in controlled office environments, it was easier to establish a set of device standards that would suit most. Today, business and IT leaders need to take a step back and profile their organization. Poly has done research that shows 92% of employees in a typical enterprise can be categorized into six different workstyles. Identifying the different work styles in your organization is the first step. Then you can outfit employees with the audio and video tools they need for the way they work. There are wireless headset options, corded USB headsets, corded and wireless headsets with Active Noise Canceling (ANC) speakers, and a wide range of webcams for desktop video. Some partners offer personal bundles and kits that include an audio and video device! Take a look at these incredible bundles! These kits simplify the process by reducing SKUs, streamlining deployment, supporting a wide range of work styles and budgets. 

Poly Studio P Series Kits include the Poly Studio P5 Webcam and your choice of audio device.  

Logitech offers these personal video collaboration kits that include a choice of webcam and Logitech Zone headset!

JPL has created this conferencing bundle.  

Konftel Video Kits 

Do you like one brand’s webcams but another’s headsets? Would you like to create a bundle that includes a webcam, headset, and speakerphone? An authorized reseller like Call One, Inc. can build custom soft bundles from multiple brands to support your team members’ work styles. With our Agent-in-a-Box Service, we can package in a single box and ship directly to your employees’ doorsteps anywhere in the United States. Contact us!  

What about audio and video solutions for small, medium, and large meeting spaces? 

Devices make the experience

Video-enabling meeting spaces, especially huddle and small to medium-sized rooms, is not as complex as it once was. Due to advances in technology and cloud-based collaboration platforms, there are affordable, easy to set up and use all-in-one video bars that simplify the process. Most video bars only have two cables to connect, power and USB. Still, have questions? How can we help? Check out available video bars from Poly, Jabra, Logitech, Konftel, VDO360, and Yealink at this link: All-in-One Video Bars – Solutions for small and medium-sized meeting rooms.  

Video Solutions by Space

Video Solutions by Platform 

Where can I see these solutions in action?  

A benefit of working with an Authorized Reseller like Call One, Inc. is we test a wide range of audio and video devices from multiple brands in real-world scenarios. Leading brands have experience centers in select metro areas, and subject matter experts sprinkled across the US. You can schedule a virtual demo for any of the video conferencing solutions by contacting an authorized reseller. Contact us! Check out our videos on the Call One, Inc. YouTube channel

Conclusion 

The voice of your brand is important. To ensure that your team members look and sound their best, you must choose business-grade audio and video devices. Work with an authorized reseller and develop device standards to support the different workstyles in your organization and encourage your team members to select business solutions over consumer models. Deploy device management software to monitor and manage the devices and reduce help desk tickets. Today people can work from anywhere. Make sure they have the proper devices that will provide a better experience for all. If you need help, feel free to contact us!  

EHS Cable Wireless Headsets

What is an EHS Cable for Wireless Headsets?

What is an EHS Cable? 

An EHS (Electronic Hook Switch) cable is a solution that connects a DECT wireless headset base and a desk phone. The EHS cable enables remote answer and end call function from the headset. The ability to answer and end calls directly from your headset while at or away from your workstation is a highly beneficial function and a primary reason for getting a wireless headset.  

EHS Cables for Wireless Headsets

Jabra, Poly, EPOS, and JPL have a wide range of wireless headsets and EHS cables to support multiple desk phone brands and models. Contact us! A trained team member from an Authorized Reseller like Call One, Inc. can help. EHS Cables are NOT included with the purchase of a wireless headset due to the various combinations of wireless headsets and desk phones.  

EHS Cables by Brand: 

Not all phones support EHS Cables 

Before you get excited at the prospect of wireless freedom, you will enjoy using a wireless headset and EHS cable; make sure your phone supports it. Not all phones support EHS Cables. Contact an Authorized Reseller to check compatibility. Additionally, they can help identify alternatives like a handset lifter.  

Handset Lifters:

Poly hl10 EHS Cables for Wireless Headsets
Poly HL10

Check Compatibility 

Online compatibility guides are available. However, they may be challenging to navigate and understand if you are not familiar with them. It’s best to contact a subject matter expert to help you select the correct, compatible wireless headsets and EHS cables for your environment. There are hundreds of brands and thousands of individual phone models. You must know the desk phone brand and model whether you check compatibility on your own or contact an expert to help.  

Online Compatibility Guides 

Can EHS Cables be used with other devices? 

Poly and Jabra have developed audio adapters that provide multi-connectivity to corded USB headsets and Bluetooth headsets with the appropriate dongle. The Jabra link 950 and Poly MDA220 adapters connect compatible USB headsets to a desk phone and computer. These adapters can use select, compatible EHS cables to support remote answer/end call functions. It’s best to contact a subject matter expert or the manufacturer directly to check compatibility.  

Multi-Connectivity Adapters 

EHS Cables for Wireless Headsets

Conclusion 

EHS Cables provide the beneficial function of remote call control. The challenge is that not all phones support EHS cables, so it’s important to check compatibility online or contact a subject matter expert who can help you select the right solutions for your use case. Call One, Inc. is a Nationally Certified Women’s Business Enterprise (WBENC) and an Authorized Reseller of Jabra, JPL, EPOS, and Poly. We have over three decades of knowledge and experience and are happy to support you.  

Manufacturer Support