8x8 Contact Center

8×8 Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

View Pricing Contact Sales

Create winning experiences with an 8×8 cloud contact center.

Boost agent and employee engagement, collaboration and operational effectiveness for customer success.
Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement.

Ensure productivity and support work-from-home agents with a unified tool-set that eliminates app confusion.
Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.

Connect faster and answer better with omnichannel routing.

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

View Omnichannel routing

ACD

Direct customers to the best-qualified agent with skills-based routing, facilitating rapid handling of issues and a streamlined customer experience.

See ACD

IVR

AI-powered self service options, including Intelligent IVR and Virtual Assistant, deliver consistent and efficient support while reserving valuable agent resources for more complex, high-payoff interactions.

See IRV

Digital Channels

Digital channel support helps you stay ahead of changing customer expectations and meet them in their channel of choice. A single interface and intuitive workflow is used for all voice and digital channels, minimizing agent training and effort.

See Digital Channels

Predictive Dialer

A fully integrated outbound dialing system improves connection rates to increase the volume of completed calls, maximizing potential revenue opportunities. Patented answering machine detection, carrier call blocking and other features help you meet compliance objectives.

See Dialer

Drive results with workforce engagement management.

Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results.

View Workforce Engagement Management

Quality Management

Adaptive quality management significantly boosts training, empowers agents and provides the consistency and confidence you need to reduce risk and meet compliance objectives.

See Quality Management

Workforce Management

Workforce management accurately forecasts volume across interaction channels for optimum staffing and agent utilization. Generate schedules quickly and keep agents happy by aligning expectations with performance goals.

See Workforce Management

Customer Surveys

Help your agents grow and improve with actionable insights delivered directly from your customers. Grow your agents’ skills more efficiently with customer feedback dashboards.

See Customer Surveys

Call and Screen Recording

Call and screen recording and storage options and an intuitive user interface make it easy to search, playback, retrieve and download recordings safely and securely.

See Call & Screen Recording

Optimize faster, smarter with contact center analytics.

Gain complete visibility, capture insights and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities and customer behavior that can impact the overall experience.

See Call & Screen Recording

Customer Experience Analytics

Customer Experience Analytics delivers an unprecedented level of visibility into every aspect of customer interactions. Visualizations of the full customer journey make it easy to identify and correct points of frustration.

See Customer Experience Analytics

IVR Journey Maps

Get deep insight into dominant IVR paths while showing which menus are effective, and where you may need to make adjustments to simplify how your customers get connected.

See IRV Analytics

Speech Analytics

Speech Analytics allows every company to drive measurable improvements in omnichannel customer experience and agent performance. Provides complete, out-of-the-box functionality with minimal set-up and onboarding effort. Super charge your quality management programs with a unique, collaborative approach that provides agents with immediate feedback.

See Speech Analytics

Make customer engagement an integrated part of the business.

Design superior customer experiences with a single platform approach that breaks down communication silos and supports personalized, proactive interactions.

See Customer Engagement

Native CRM

A natively-built CRM consolidates your contact center applications and customer data into a single unified interface.

See CRM

CRM Integrations

Integrations with all leading CRMs give you the choice and flexibility you need to personalize the customer experience and maximize agent productivity.

See CRM Integrations

Payment Processing

Secure payment card processing simplifies handling of sensitive credit card data and supports PCI DSS Level 1 compliance requirements.

See Payment Processing

8×8 Service Management for Contact Center

Saving time and offloading tasks is easy with a range of monthly plans to choose from.

Learn More

What’s the Difference Between UCaaS and CCaaS? Discussion With 8x8

Danny Hayasaka, Sr Director of Marketing and Emerging Technology for Call One, Inc. and Hello Direct and Tony Poer, Contact Center Practice Lead for the Channel for 8×8 discuss CCaaS (Contact Center as a Service). It was much easier for organizations who had implemented a CCaaS platform to transition to remote work during pandemic. Some organizations have been using a band-aid during this period and are looking for better solution. Cloud may be the answer. We discuss things customers need to know about CCaaS, differences between UCaaS and CCaaS and other topics. Watch and listen.

Contact Center Support and Services

Training

Suite of courses to facilitate learning and development.

Learn More

Support

The support you need to ensure business success.

Learn More

Professional Services

Global consulting and implementation support.

Learn More

Integrations

Get more from your 8×8 business phone when you connect to mail, messaging and other 3rd party software.

Learn More

Plans and Pricing

Call center solutions are available in standalone plans, or as part of a communications suite.
Purchase an 8×8 X Series annual plan and save up to 25% on the industry’s most powerful unified communications platform.

Contact Center essentails with robust analytics

Contact Center – Voice

$87

/user/month

CHOOSE ANNUAL AND SAVE 23%
vs $113 billed monthly

Contact Center – Voice Features

Skilled-based routing, IVR, call recording, CRM
Reporting and analytics, CX journey mapping
Knowledgebase, customer surveys

See all features >

One interface for voice and digital interactions

Contact Center – Omnichannel

$107

/user/month

CHOOSE ANNUAL AND SAVE 22%
vs $138 billed monthly

Contact Center – Omnichannel Features

All Contact Center – Voice features, plus
Social media, chat, email, SMS
Co-browse

See all features >

Advanced audio dialing, quality management and analytics

Contact Center – Advanced

$146

/user/month

CHOOSE ANNUAL AND SAVE 22%
vs $188 billed monthly

Contact Center – Advanced Features

All Contact Center – Omnichannel features, plus
Quality management, speech analysis
Screen-recording, real-time multi-screen monitoring

See all features >

8×8 Contact Center

Create winning experiences with an 8×8 cloud contact center.

Connect faster and answer better with omnichannel routing.

ACD

IVR

Digital Channels

Predictive Dialer

Drive results with workforce engagement management.

Quality Management

Workforce Management

Customer Surveys

Call and Screen Recording

Optimize faster, smarter with contact center analytics.

Customer Experience Analytics

IVR Journey Maps

Speech Analytics

Make customer engagement an integrated part of the business.

Native CRM

CRM Integrations

Payment Processing

8×8 Service Management for Contact Center

Contact Center Support and Services

Training

Support

Professional Services

Integrations

Plans and Pricing

Contact Center essentails with robust analytics

$87

One interface for voice and digital interactions

$107

Advanced audio dialing, quality management and analytics

$146

Request A Quote and contact us for more information on 8×8 Contact Center

Quick Links

Solutions

Resources

Company

Search

Office