AI-powered self service options, including Intelligent IVR and Virtual Assistant, deliver consistent and efficient support while reserving valuable agent resources for more complex, high-payoff interactions.
Digital channel support helps you stay ahead of changing customer expectations and meet them in their channel of choice. A single interface and intuitive workflow is used for all voice and digital channels, minimizing agent training and effort.
A fully integrated outbound dialing system improves connection rates to increase the volume of completed calls, maximizing potential revenue opportunities. Patented answering machine detection, carrier call blocking and other features help you meet compliance objectives.
Workforce management accurately forecasts volume across interaction channels for optimum staffing and agent utilization. Generate schedules quickly and keep agents happy by aligning expectations with performance goals.
Optimize faster, smarter with contact center analytics.
Gain complete visibility, capture insights and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities and customer behavior that can impact the overall experience.
Customer Experience Analytics delivers an unprecedented level of visibility into every aspect of customer interactions. Visualizations of the full customer journey make it easy to identify and correct points of frustration.
Speech Analytics allows every company to drive measurable improvements in omnichannel customer experience and agent performance. Provides complete, out-of-the-box functionality with minimal set-up and onboarding effort. Super charge your quality management programs with a unique, collaborative approach that provides agents with immediate feedback.
Call center solutions are available in standalone plans, or as part of a communications suite.
Purchase an 8×8 X Series annual plan and save up to 25% on the industry’s most powerful unified communications platform.