Training-Y for USB Headsets in Softphone environment?

By Danny Hayasaka

April 20, 2017

This question continues to come up again and again. Can you connect two hardwired USB headsets to some sort of splitter for training purposes? The answer is still “No”.

As more and more companies adopt new voice technologies that include softphones there has been a shift from traditional QD headsets to hardwired or wireless USB headsets. The shift from desk phone to softphone does not eradicate the need to train. Businesses still need supervisors/team leads/trainers to sit with new employees/agents and train.

I recently visited a small credit union call center.  Fortunately for them, they were using Jabra PRO 9450 wireless headsets across the floor. I noticed they had a spare PRO 9450 on a shelf plugged into power to keep it charged. Attached also was a Zoomswitch Trainer. I asked what it was for. They said for training purposes. They connect two PRO 9450 bases to a Cisco desk phone via Zoomswitch Trainer.  I then asked if they were aware of Conferencing Feature that allows them to pair up to 4 headsets to one base. They were not. I provided the instructions on how to do this and they were ecstatic. Much easier and cleaner solution.

I bring up that story because another shift we’ve seen is customers ordering MORE WIRELESS headsets. This is good news when it comes to training. Most major headset brands (Plantronics, Jabra, Sennheiser) that offer wireless headsets include the Conferencing feature.

  • Plantronics Savi 700, Savi 400, CS500 & CS500 XD Series
  • Jabra PRO 9400, *PRO 900 Series (*some models)
  • Sennheiser SD, D10 Series

If you have hardwired corded USB headsets you will run into some challenges if you need to connect two headsets for training.

What are your options? First, understand you can’t connect two hardwired USB headsets to one PC for training. Next, review employees’ roles and daily routines. Based on their roles and daily routines, is corded best option? Perhaps single or multi-connectivity wireless headsets are better options. If you deem corded is best, then let’s look at training options for USB softphone environment.

All major headset brands (Plantronics, Jabra/VXi, Sennheiser) include standard training solutions for USB softphone environment and typically consist of:

  • Two QD (Quick Disconnect/Easy Disconnect) Headsets + Training-Y Cable + QD to USB Adapter

Before you buy all hardwired USB headsets, make note of how many trainers/supervisors and how often training is done so you can order the appropriate number of standard USB training solution.

Alternative options.

  • Two Jabra QD Headsets + Jabra Link 265 USB Training-Y
  • Same Series Wireless Headsets using Conference feature

Contact your dedicated Call One, Inc. Account Executive to help you identify what solution is best in your environment.

 

Plantronics EHS Cable APC-43

By Danny Hayasaka

April 17, 2017

The Plantronics EHS Cable APC-43 (38350-13) allows you to connect Plantronics Savi 700 Series, CS500/CS500 XD Series, MDA 200/220 and Voyager Legend CS to these Cisco Desk Phone Models:

  • 6945
  • 7821, 7841, 7861
  • 7942G, 7945G, 7962G, 7965G, 7975G
  • 8841, 8845, 8851, 8861, 8865

Using the APC-43 Cable provides remote desk phone call control. You can answer and hang up call via headset while away from desk. After all, that is the main point of being “wireless”.

What’s in the box? APC-43 Cable, Quick Start Guide, Guide showing how to connect Savi Online Indicator Light (Light not included), Regulatory Compliance Information and Warranty Info

The Plantronics APC-43 cable has a 2-Year Warranty

APC-43 Date Code Location: The date code for the APC-43 cable is located in the middle of the cable on the rectangle housing. It consists of four digits in the MM/YY format (for example, 06/17).

Here is set up guide for the various Cisco Phone Models:

The 85638-01 Adapter Cord needed if using Sidebar with Cisco phone and can be purchased separately.

Additionally the 80287-01 Plantronics Online Indicator Light is a great way to visually show others you are in a call and is optional accessory.

If you have any questions in reference to the Plantronics APC-43 or any other Plantronics solutions, please contact your dedicated Call One, Inc. Account Executive today!!!

Meet Logitech Spotlight

By Danny Hayasaka

April 11, 2017

If you’ve ever given a presentation or conducting training and required a PowerPoint slide deck or other, you may have experienced the inconvenience of having to walk back to the mouse to change slides or, ask a member of the audience to become designated “Next slide please” person.

Meet Logitech Spotlight! A wireless presentation remote packed full of great features!

Available in three colors:

Gold: PN 910-004860

Slate: PN 910-004654

Silver: PN 910-004984

What’s in the box: Presentation remote, Proprietary receiver, User documentation, Charging cable and Pouch

In order to gain access to all the cool features, you need to download the free Logitech Presentation software available for Windows and Mac.